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Senior Program/project Manager Resume

OBJECTIVE:

Exploring opportunity as Management Consultant, Pre - Sales Engineer, Program Manager, Project Manager and Delivery Manager where I can bring my Global Corporate Experience and education as a value towards organization.

PROFILE:

  • Project Management Consultant with over Sixteen years of Global Engagements i
  • Business Domain knowledge of Finance, Banking, E-Learning, US Healthcare and Telecom.
  • Managed Full Life Cycle Project in Financial, Banking, Telecom, e learning and Accounting domains that involved Success Driven initiatives of Pre Sales proposal activities, resource management, vendor management, T&E, setting operating model, establishing communications process, setting methodologies and liaison with Business, operations and Technologies.
  • Self-motivated, analytical, excellent communication, problem solving, leadership and teamwork skills.
  • Running Business Requirement Sessions involving Line of Business, Technology and Operations to spearhead the requirement that adheres to the Business Process, Policies & Procedures and within the scope of Technology.
  • Maintained close relationship with the clients. Provide Daily/Weekly project status. Ensuring that the client understands the deliverables set up during inception and follows the same for feedback and their deliverables on time during the project lifecycle.
  • Established communication process via Sharepoint, Clarity and Primevera with clients and cross functional teams. This involved uploading, sign off and approval of Business Requirement, Use case, Design Document, Functional Requirement, Project Charter and Project Plan.
  • Managed and allocated resources for Technical teams at On Shore and offshore locations for multiple projects in a matrix environment that involves Progress monitoring, Setting Milestones, Updating and reporting risk tracking, resolution/issue management, Change control management and resource management.
  • Managed Testing Efforts in UAT and Integration Phases. This involved providing Test Plans, Test Cases and Training Documents to Business and actively engaging and getting Sign off in UAT phase.
  • Developed Project Charter, Project Plan, Business Requirements, SRD, Test Plan, BRD and Use Cases.
  • Served as liaison between Knowledge Management, Development and QA teams to ensure technical requirements adhere to all global policies and standards and remain aware of Knowledge Management.
  • Project Management - SAP Project Management. CMM, Niku Clarity, Visebilty, Primavera Prosight, SharePoint, RUP, Agile, MS Projects.
  • Language - Java J2EE, HTML, Net, DOS, UNIX, HTML, SAP, Shell Script, Visual Basic.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Program/Project Manager

Responsibilities:

  • Running various enhancement and automation projects right from Initiation to Post Implementation Phase. This involves:
  • Meeting business partners and Global Buyers to identify the current challenges within the procurement system
  • Working with the technology team to identify the current system, solutions and budget to meet the current expectations. Thereafter submitting the report the stakeholders for budget approvals.
  • Tracking the project to ensure on time deliverables within budget and within spec.
  • Identifying and reporting issues and risks relating to Geographical rollouts and Program Enhancements.
  • Managing Invoicing System in Ariba.
  • Running Project Initiation, Development and UAT sessions with team members and stakeholders
  • Running the GPMO team to manage the Finance Reporting for the Business Partners which involves
  • Providing monthly status of the project and geographical rollouts.
  • Creating the Project Reports from Clarity to meet quarterly demands of the project.
  • Auditing the Project Health and running weekly calls with PM’s to ensure updated information is available for major stakeholders.

Environment: Clarity, Sharepoint, SAP Hana, Java, FACT Reporting and Ariba

Confidential

Senior Business Manager/Project Manager

Responsibilities:

  • Managing large infrastructure projects right from Pre Sales, estimations, operation to delivery for US and Middle East Clients. This involves developing e learning solutions for Finance, Banking, government, petrochemicals, telecommunications and retail clients.
  • Forming Project Team of Instructional Writers, Designers and Techies and providing timelines for each deliverables. Setting up targets, goals and tasks. Using Scrum methodology to set up development activities to meet client schedules.
  • Project Monitoring in all aspects of profitability, on time delivery, quality and compliance. Assist in the resolution of conflicts within and between projects or functional areas.
  • Coordinating Storyboarding, Prototype and Testing efforts to meet the deadlines. Involved in Designing, Testing and Peer Review prior to Deliverables.
  • Maintained close relationship with the clients. Provide Daily/Weekly project status. Ensuring that the client understands the deliverables set up during Inception and follows the same for feedback and their deliverables on time during the project lifecycle. This involves identifying the defects and changes from the clients. Apart from that a monthly meeting is conducted to understand the current market trends and the competencies. This also involves providing current tech capabilities to meet the market demands.
  • Identifying conflicts between teams and providing solutions for smoother delivery. Ensuring that the team is technologically savvy to meet the market competition by engaging them in trainings.
  • Prioritizing and running multiple projects as per the project demand, resource availability and budget constraints.

Environment: SAP Project Management, Sales Force, MS Project, Sharepoint, Flash Studio

Confidential

Assistant Manager

Responsibilities:

  • Managing Projects from Initiation to the Post Implementation Phase that involved:
  • Performing Economic Analysis as per the OECD guidelines including Business Analysis, Statutory accounts analysis and Data/Agreement researches.
  • Running the conference calls with the Global clients for the search strategy, economic characterization, rejection criteria, PLI (Profit Level Indicator) and delivery time.
  • Running Audit team of executives for enhancement of current Transfer Pricing operations and setting up strategies to implement for next level. This involved identifying daily issues, providing permanent resolutions, establishing Future communication and Operating Model with clients for On Time, On Budget and On Spec Project Deliverables.

Confidential, NJ

IT Program and Project Manager

Responsibilities:

  • Managing Business Analysts, Offshore teams who are involved in building the Gap Remediation Efforts to build up Technological Platform to meet the high demands of Business requests that involves BAU request, Data Provisioning, Payment file Modifications and Infrastructure Changes from Merrill Edge Advisory Center.
  • Established Success Driven PMO (Project Management Office) for Change Control process, Documentation maintenance, Sign Offs and Approvals, Target Operating Model for Business, Operations, Technology and Internal Clients that resulted significant improvement in Communications, T&E management and On-Time deliverables.
  • Enforced the use of Confidential DMAIC (Design, Measure, Analyze, Improve and Control) Six Sigma and Agile methodologies wherever applicable for different technology requests.
  • Setting up Governance Committee for Data maintenance, data security, accessibility and ownership Change Controls, Infrastructure and Process.
  • Managing, Prioritizing and Allocating resources for different programs/projects that are campaign Related Requests, Financial Advise Alerts and other infrastructure changes.
  • Facilitating weekly status meeting to raise and mitigate issues coming from Business, Technology and Operations.
  • Provide Monthly TDR (Technology Delivery Reviews) to the upper management and involved in budget approval for the forthcoming Projects with Project Sponsors and Directors.

Environment: MS Project, Six Sigma, Visio, Sharepoint, Clarity, Team Track, Cognos Reporting, Quality Center, Siebel.

Confidential

Senior Project Manager

Responsibilities:

  • Managing various projects based on Enrollments, Diversion, Claims, Plan changes, Agents Certification, Medco Single Sign On, Agents Portal, Agency Portal, Member Services and Compliance Initiatives
  • Managed and allocated team of Developers, Testers and Web Designers located offshore and on shore locations in different phases (SDLC) of Project Management, Initiation, Requirement, Design, Construction, Testing, Implementation and Post Implementation..
  • Managed daily operation that involves identifying and resolving all issues related to Center of Medicaid and Medicare Services, issues related to development and testing services.
  • Developed automated solutions for Member services and Agent Management department for effective operation.
  • Developed Internal Process Enhancements for the Project Management and Operations team to ensure a proper process being developed for On Time, On Budget and On Spec deliverables.
  • Facilitating weekly status meeting to raise and mitigate issues coming from Business, Technology and Operations.
  • Progress monitoring, Updating and reporting risk tracking, resolution/issue management, change control management and resource management.

Environment: Hyperion, .Net,Visio, Mercury Quality Center, SharePoint, MS Project.

Confidential, NY

Senior Project Manager - Consultant

Responsibilities:

  • Managing IB (Investment Banking) migrations Projects in time bound initiatives from initiation to completion. This involved Data migration, Reference Data Reconciliation, Conversion and System Integration of Heritage Confidential General Ledger to Bank One SAP-GL (General Ledger).
  • Working with different Workstreams of General Ledger, Clearance and Settlements, Reconciliation, MIS, Testing and Corporate Reporting to identify risk and providing mitigation strategies of Data Moves from Legacy General Ledger to SAP-GL. This involves providing the following documentation: User manual, Functional Spec, Test Spec and BRD.
  • Facilitating weekly status meeting to raise and mitigate issues coming from Business, Technology and Operations.
  • Working with the C level executives to get approval for the upcoming Infrastructure Projects.
  • Managing and providing the BRD for Technical team who were Involved in mapping of Finance Reference data in SAP-FICO for transitions of BU, Organization, Center and LE.

Environment: SAP, .Net, Windows XP, Visio, Mercury Quality Center, SharePoint, MS Project.

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