SUMMARY:

• A strategic planner with expertise in planning, executing and delivering projects with a flair for adopting modern methodologies; complying with quality standards
• Certified Prince2, ISA, ITIL V3 and Microsoft Windows 2000 Professional with 13 years of experience in Project Management, Program Management, Strategic Planning, Process Enhancement, and Team Management
• Insightful knowledge of process analysis & designing with comprehensive experience in technical solution architecting for enterprise - wide solutions with the alignment of business and information systems
• Proficient in supervising compete for project management lifecycle for the implementation of highly complex, significant, strategic IT initiatives
• Expertise in managing multiple project streams and working with large cross-functional teams
• A keen planner, strategist & implementer with expertise in managing global delivery frameworks and new technology implementation projects for streamlining related activities as per quality standards
• Hands-on experience in Waterfall, Agile, PMBOK, Test-Driven Design, and Lean Six Sigma Project Management Methodologies
• Gained exposure in PMP through PMI, EMP2 ( Confidential Project Management Methodology) and SDLC
• Experience in end-to-end implementation of various projects including designing, development, coding, implementation of software applications
• Hands-on experience in Migrations of backup clients from one Data Center to other.
• Skilled at defining testability requirements and conducting rigorous tests to effectuate improvement in products; planning & building effective test environments with useful test data

TECHNICAL SKILLS:

CLARiiON (CX3 Model 80, FC4500, FC5300, FC4700, CX600, CX700), VNX, VMAX, VPLEX, VPLEX Metro, Data Domain, AVAMAR, ISILON, IMP, VMware (vSphere, vRealize Orchestrator, SRM, vCloud Suite, VDI, Horizon 6, vCAC, vCOps, vSAN, NSX), FAS Series, E Series, On Command Suite (OCI, Protection Manager, Operations Manager) Workflow Automation, Snap Manager, Cloud Operating System and Integration, Web-Based Applications (AFC-Automated Fare Collection Ticketing Systems), Confidential Propel, Clarity, Windows, Linux, UCS, Microsoft Office 365 Migrations, Microsoft products (Word, Excel, Access, Outlook, OneNote, Visio, PowerPoint, MPP), Confidential

SKILLS:

• Project Management
• Delivery Management
• Process Enhancement
• Root Cause Analysis
• IT Service Support
• Strategic Planning
• Partner & Vendor Management
• Process Analysis
• Quality Assurance
• Reports & Documentation
• Cross-functional Coordination
• Team Building & Leadership

PROFESSIONAL EXPERIENCE:

Confidential, Philadelphia

Project Manager

Responsibilities:

• Create business case and feasibility study of PeopleSoft in the current environment.
• Lead the team of business analysts to build new process workflows in PeopleSoft.
• Develop a project plan to migrate from S2K to PeopleSoft.
• Develop a project plan on the new process implementation across all the GCI plants.
• Develop a project plan for Surplus/Inventory for all the GCI Manufacturing/Food/Farm locations.
• Remove Surplus from all the locations and get the plants ready for Inventory/Capital Assets.
• Work with DOAS to get access to AssetWorks to complete the Surplus.
• Create new Organizational Structure for Manufacturing/Food/Farm.
• Work with the BA’s on gathering the requirements for new ERP software for Manufacturing/Food/Farm.
• Work with GDC/GCI-OIT team to understand current IT infrastructure and create Business Requirements.
• Work with Business Operations/Sales/GCD/GCI-OIT team on new website requirements.
• Work with internal/vendor resources on a daily basis.
• Prepare and present formal presentations at executive briefings.
• Primary liaison between GDC, GCI, SAO, and PeopleSoft for work activities, issues, communications
• Analyze and document all financial process and related data elements required for accounting, financial and statistical reporting.
• Manage day to day activities of 3 business analysts’, planning, organizing and assigning work to technical and functional team
• Manage project plan, risk log, issue log, conduct steering committee meetings, and project team meetings, manage vendor contracts.
• Meet with CFO/Dy CFO on a weekly basis to provide the status updates.
• Meet with the CIO to provide status on a monthly basis.

Confidential, Atlanta

Program Manager PMO

Responsibilities:

• Collaborated and tracked large enterprise customer website developments; worked with B2B Web Operations Team to obtain daily status
• Imparted training to Program Managers within client School Districts in duties, techniques, and strategies to improve adoption rates by teachers; compliance with federal guidelines and regulations, and adherence to budget restrictions
• Contributed in Financial Performance (budget to actual, hours remaining, expenses, and so on); responsible for projects' profit and loss
• Identified the appropriate documentation (communication plans, schedules/timelines, status reports, quality plan, closure summary, budget, risk plan, and so on) for projects
• In-depth understanding of E-commerce projects and drive project execution and delivery as per business needs
• Coordinated and tracked large enterprise customer website developments; interacted with B2B web operations team to obtain daily status
• Assess and investigate client IT security programs and environments via interviews and technical information analyses.
• Understand existing client processes and controls concerning electronic and non-electronic information security.
• Develop client security programs by reviewing existing programs; conducting comprehensive reviews of threats; evaluating and analyzing relevant data points.
• Planning the migration of customer's Exchange 2003 mailboxes to Microsoft Office 365.
• Work closely with customer's Tier 3 & 4 support teams to ensure mailbox migration readiness.
• Overseeing of the Microsoft Project and SharePoint Server 2010/2013, Office 365, Windows Azure and MS Team Foundation Server 2010/2013 consultancy services, including Microsoft Project and SharePoint Server 2010/2013 upgrade and implementation, support, and training along with the Advisory Solution Architects.
• Office 365 deployment, infrastructure move towards SaaS private cloud computing, application architecture, change management, conducted support and training for Project Managers, Resource Managers, and Administrators.
• Provided technical support with end-to-end backup services in the data center.
• Worked with the Technical Leads, QA, Product Managers, and other Engineering Teams; communicated the schedules and technical considerations to the Leadership Team
• Designed standardized process evaluation protocol, including KPI, to measure the level of change created by newly implemented programs and to show project progress in making required systemic changes and improvements which resulted in 100% of clients complaining about federal guidelines compared to a baseline of 63%
• Ensured recovery of 75+ person hours for each District Project Manager by creating a streamlined implementation process for curriculum overhaul, significantly improved efficiency of the process team
• Developed and managed project budgets from $500,000 to $2.5M on projects that spanned one to three years
• Determined the appropriate documentation (communication plans, schedules/timelines, status reports, quality plan, closure summary, budget, and risk plan) for projects
• E valuated customer "wins" to identify and promote best practices

Confidential, Philadelphia

Program Manager

Responsibilities:

• Spearheaded large residency program management including a series of related projects QnQ
• Introduced alternative solutions that balance cost and benefit; adequately test a solution’s feasibility for business and technical compatibility
• Managed team to drive define program goals and develop the project roadmap to meet those goals
• Administered global groups which include SME’s, SA, IS to attain the program goals seamlessly
• Collaborated with Quality Analyst and Tester in defining test objectives, and designing test plans & test cases for assigned deliveries
• Coordinated all upgrades across all multiple data center.
• Worked on multiple pharma based companies and followed the HIPPA compliance on healthcare domain projects
• Acted as an Advocate for Confidential Professional Services personnel; communicated within the business unit on their behalf

Confidential

Project Manager

Responsibilities:

• Developed & submitted Clear & Concise Financial and Time Recording/Management Reports by published procedures
• Generated detailed project plans, strategies and project management plan for the implementation of an engagement within the standards of project management methodologies; created goals and milestones within a project to ensure Confidential 's commitments to the customers are achieved
• Led cross-functional teams (20 core team members) encompassing Program, Geo & BU planning, communications, deliverables, COE operations, strategic and complex migrations, i.e., Data Center Consolidation, and Physical move.
• Assisted in achieving the Confidential Bar of Excellence as the highest level of Customer Satisfaction for every customer. Articulate the full value of the Confidential Solutions and Confidential Services business benefit to the customer
• Assured post expenses approval to the Propel ID as well as generate invoicing process for all the projects
• Contributed to project’s overview, Confidential Storage Refresh (SAN/ NAS) Migration's for approx. 500 hosts (ESX, Windows, Unix) across the globe for 15 Data Centers for six month
• Performed SAN refresh and physical move for approx. 60 assets (ESX, Windows, UNIX, Network, and Storage) across 4 Data Centers in AMER for six months
• Supervised the installation, configuration, and maintenance of Storage Area Networks in a heterogeneous environment using Confidential CLARiiON (CX3 Model 80, FC4500, FC5300, FC4700, CX600, CX700)
• Led end-to-end projects related to Confidential products such as VNX, VMAX, VPLEX, VPLEX Metro, Data Domain, AVAMAR, ISILON, and IMP
• Assisted in projects in technical IT large-scale data center operations environment such as mass data storage ( Confidential, HP, and IBM) event monitoring and management, library-based backups, large blade server implementations (Cisco, and Brocade) running VMware