SUMMARY:

• 20+ years’ success leading engineering innovation for high - growth organizations
• I have repeated success in guiding business strategies with established and emerging technologies to achieve maximum operational impact with minimum resource expenditures.
• Talent for launching programs related to training, management development, infrastructure development, procurement, and project management.
• Expert presenter, negotiator, and business person; able to forge solid relationships with strategic partners and build consensus across multiple organizational levels.

HIGHLIGHTS OF EXPERTISE:

• Strategic & Tactical Infrastructure Planning
• ERP Implementation & Optimization
• Vendor & Supplier Relationship Management
• Contract Development / Negotiations
• Full Life Cycle Project Management
• Business-driven Technology Organizations
• P&L Accountability
• Management Development Programs
• Exceeding Service-level Agreements
• Regulatory Compliance / Government

SKILLS:

Windows Server 2003/2008/2012 , VMWare vSphere ESXi 4.x/5.x/6.x, Active Directory, Microsoft Exchange 2003/2007/2010/2013 , Office 365, Symantec Backup Exec, Dell AppAssure 5/5.4.3. and Rapid Recovery 6/6.1.0, SQL Studio Management 2008/2012, All Windows Operating Systems, Mac OS X, MS Office, Anti-Virus (Trend Micro, Malwarebytes, Adware cleaner), McAfee MX logic, LabTech, ConnectWise, What’s up Gold, Remedy, Completed the Hubbell Premise Wiring Contractor Training Program. Skilled in cable management and composition. Trained in the installation, termination, and testing of CAT6 certified systems. Completed GE's Industrial Systems General Purpose Controls Basics and NEMA Power Devices training programs. Trained in Telecommunications Distribution Methods. Fiber Optic Components and Systems. Fiber Optic cable installation and termination. Trained in all routing and routed protocols. ATM, Fiberchannel, Gigabit Ethernet, all Cisco devices and router configuration, Layer 3 Switch configuration. HP Open View, all routing protocols. Multilink Frame Relay, Channelized OC, and DS3 circuits. use of Enterprise-wide automation platform-deployment software. Network General’s Sniffer, InfiniStream, and Visualizer. SiteScope, EM7, Monolith, Grafana, Splunk, Cisco Prime, Cisco Nexxus Switches, HIP’s, NAC and NID’s configuration. Windows and UNIX Operating Systems, Windows Enterprise Server, Red Hat, Active Directory, and Group Policy. F5 configuration and application.

CAREER EXPERIENCE:

Confidential

Program Manager/ NOC Manager

Responsibilities:

• Responsible for the daily monitoring and administration of the NOC and associated personnel.
• Monitor virtual and physical network health, security, and capacity, make decisions and adjustments requests to ensure optimal system performance.
• To include support, client service order ticketing from voicemail, email, monitored services platform, technician daily / monthly reporting.
• Directly support the efforts of remote monitoring and management across the enterprise network.
• Provide support for all Service Area Functional Leads, Business Owners, and Engineering with data to support both internal and external communication of network performance.
• Also responsible for managing the project budget, create budget projections and daily, weekly and monthly burn reports.
• Provide direct operational and financial input to senior leadership.
• Provide financial analysis and assistance for resource allocations, strategic planning and budget administration.
• Responsible for interviewing, hiring and training new and current staff.

Confidential, Washington, DC

Business Unit Project Manager

Responsibilities:

• Responsible for project planning, staffing, implementation, control and evaluation of assigned projects.
• In collaboration with senior management, define project scopes, create a detailed work plan identifying activity sequences, identify resources, develop an efficient project completion timeline and review with all affected staff including senior management.
• Facilitation of objective determinations and measures upon which the project will be evaluated at completion.
• Safeguarded responsibility for timely delivery of project deliverables, within budget and at required quality levels.
• Validate project outcomes at completion.

Confidential, Washington, DC

Director - Network Operations Centers

Responsibilities:

• Provided director-level leadership with accountability for technology projects & initiatives
• Strengthen proactive process implementation and continuous improvement with expert technical troubleshooting and decision-making abilities.
• Organized effective team management, leadership and mentoring, while providing a clear and objective vision for the team to act upon.
• Supervise applications, network operations, project management, and user services staff including hiring, training, evaluating and discipline.
• Collaborate with the administration and review project proposals to determine goals, time frames, funding limitations, procedures for accomplishing administrative computing projects, staffing requirements, and allotment of resources.
• Analyze the development of project plans specifying scope, goals and objectives, strategy, schedules, risks, contingencies, and allocation of available resources.
• Negotiate with vendors for the selected environment applications, servers, and devices.
• Establish metrics and report effectiveness, quality of work, the status of the project, staff and departmental work, regularly to the Deputy and CTO.
• Prepare quarterly financial forecasts that serve as the primary source for executive management. Provide mastery level expertise regarding business operations and industry technology trends to assess and recommend appropriate technologies to align with agency objectives.
• Spearheaded Citywide Enterprise Network Operations Center and consolidated enterprise monitoring dashboard for the Office of the Chief Technolgy Officer.
• Oversaw the build out of the “Citywide Enterprise” dashboard powered by Splunk.
• Completed the build out of Confidential NOC/SOC
• Performed as Emergency Liaison Officer in collaboration with DC Homeland Security and Emergency Management Agencies.
• Represented the Confidential at US Secret Service Presidential inauguration critical infrastructure meetings for multiple inaugurations. Previously performed as agency POC for multiple data center audits conducted by the IRS.
• Chairman of the Change Control Board

Confidential, Washington, DC

Network Operations Center Manager

Responsibilities:

• Management of a 24/7 Network Operations Center, including shift-work and off-peak coverage to monitor switching, routers, digital, optical and associated telecommunications equipment.
• Held bottom-line accountability for planning, organizing, leading, controlling and assessing the functions of 24 Network Operation Center Technicians in a diverse and highly visible environment. Observed process tools and skills to enable conversion of customer needs into solutions that acknowledge technical, schedule, geographical and cost constraints. Published assessments of reporting, trend analysis, and process.
• Prepared and presented briefings for customers and management on project status.
• Suggested new/potential program requirements with solutions using current technologies.
• Oversaw Network Operations Center related trouble tickets, reporting, escalation procedures and resolution.
• Collaborate cross-functionally with internal service partners, external vendors, and management team to resolve infrastructure issues and provide leadership for technicians to that end. Coordinated the recovery of failed network elements, technically and logistically.
• Accurately reported various tracking resources of scheduling and trouble-tickets. directs all aspects of the 24/7/365 mission critical data center and network/telecommunication infrastructure operations; including planning, designing, implementing, deploying, supporting and maintaining functions.
• Exercises leadership and day-to-day management of technical teams tasked with the operations of the data center, data network, telecom network, call/contact center systems operations and services. Manages external vendor relationships with contract administrators to review, negotiate, and revise relevant contracts.
• Directs the management of service level agreements (SLAs) with vendors and service providers.
• Develops policies and procedures for all IT infrastructure operating environments.
• Provides strategic direction for growth with business plans for technology infrastructure operations capacity planning.
• Supervise employees including selecting, training, assigning and evaluating work, counseling, disciplining, and/or terminating.

Confidential, Washington, DC

Network Operations Center Team Lead

Responsibilities:

• Held responsibility for day-to-day planning, operation, escalations, and problem-solving.
• I have reviewed operations to ensure compliance with Network Operation Center’s policies, procedures, and organizational benchmarks.
• Conducted technical and operational training for junior engineers.
• Assessed efficiencies of the operation, ensuring all Service Level Agreements (SLA’s) are met.
• Assisted Network Operation Center Manager with all ADHOC duties.

Confidential, Washington, DC

Network Operations Center Engineer

Responsibilities:

• Provided monitoring, maintenance, and troubleshooting of network issues for the Confidential .
• Observed, recognized and appropriately reacted to the complexity and criticality of troubleshooting incidents related to the supported agency’s function.
• Facilitated ‘quick fixes’ to temporarily restore service to customers while awaiting more permanent solutions while performing in-depth troubleshooting of Cisco routers and switch errors.
• Effectively utilized HP OpenView Network Management System to generate Remedy tickets on all outages, generate daily and weekly status reports of outages, assist with trend analysis and follow up on open tickets. Operated Network General Sniffer, Visualizer and Infinistream for Net Analysis.
• Designed and modified Unix shell scripts for data manipulation and perform network trend analyses.

Senior Network Support Engineer

Confidential, Reston, VA

Responsibilities:

• Provide Technical support for high-speed circuits to VIP
• Reseller Internet customers (T-1, T-3, OC-3, OC-12, OC-48).
• Troubleshoot Cisco router (4000, 7500 & 12000 Series) issues TCP/IP, BGP, and Access-List configurations and Traffic manipulation.
• Identify and troubleshoot routing and peering issues.
• Proactively monitor, detect and isolate problems within the network, Confidential network equipment, customer equipment and or TELCO. Testing with various TELCO companies. Troubleshooting complex routing problems with other ISP's.
• Configuring BGP, Static Routes, and Frame Relay Circuits.
• Work with the various network monitoring & management device tools to include but not limited to Remedy, PCI, OASIS, ITS, HP Openview-Naviscore (specially designed for Ascend Cascade Switches on the Confidential Backbone) Netcool, and various ICMP Ping scripts dedicated for VIP Reseller customer circuits & NOC Backbone device connectivity. In addition, work directly with TELCO companies to isolate where customer issue may reside and work towards resolution of the issue.
• Add, change, delete or verify records for customers to receive usage statistics, maintenance announcements and customer account information.
• Assist NOC Technicians with firmware upgrades on Confidential Backbone routers during weekly scheduled maintenance.
• Make configuration changes to Confidential routers to meet the needs of our customers including BGP, Static Routing, and Frame-Relay configuration.
• Troubleshooting router configurations, link down, and routing issues on a daily basis.
• Responsible for keeping customers informed and up to date on open tickets within the team and individual ticket queues.
• Additionally, act as final technical escalation point for Multi Meg customers. Participate in the mentoring of newer engineers and in special projects as assigned.