Executive Summary

• Project Management, Program Management and Program Director experience on strategic, complex, corporate-wide initiatives, i.e. integrating acquired corporations.
• Managed multi-state Infrastructure and IT implementations.
• Extensive executive IT management expertise.
• Program Director for rollout of VoIP, ATM, Frame Relay and DSL initiatives.
• Extensive experience with CFO/CIO relationship building.
• Created a project management implementation process to partner with user departments to better utilize limited IT resources.
• Developed and implemented process improvements projects.
• National Sales management for Fortune 500 customers.
• Willing to Travel -- Willing to Relocate

Education

• PMP - completed 35 hour PMI training program - cert. test scheduled for August 2009
• Bachelors Degree in Business Administration, cum laude, Baldwin
• Associate Degree in Computer Science, honors.
• Served on Board of Directors for the Chamber of Commerce

Work Experience

Confidential
(January 2007 thru January 2008)
Program Manager - Columbus, OH

• Program Managed the implementation of a managed network for 700 Huntington National Bank sites in 8 states. $9 million budget. Managed multiple simultaneous projects. On schedule - within budget.
• Program Managed (matrix management) the Confidential resources, customer resources, sub contractors, budget, Cisco hardware (VoIP platform), network upgrades and billing. Was Single Point of Contact for Confidential at the client operations center in Columbus.
• Developed all PMI components of the Project Plan, including Work Breakdown, Gantt and Communication Plan. Extensive use of Microsoft Project, Outlook, Excel, Word, Visio and Power Point. Project required strict adherence to and use of PMI standards/deliverables.

Confidential
(August 2004 to May, 2006)
Program Manager - Cleveland, OH

• Program Managed the implementation of a Cisco VoIP infrastructure for over 2,000 City of Cleveland employees at 19 buildings. Solution included Cisco Call Manager and Unity. $5 million budget. Implemented multiple call centers. Successfully completed within budget.
• Managed the SBC/Confidential resources (matrix management), City of Cleveland resources, 2 sub contractors, budget, hardware, network upgrades, Cat-5/6 infrastructure upgrade, training plans and billing. Was Single Point of Contact for Confidential at the client data center in Cleveland.
• Developed all PMI components of the Project Plan, including Work Breakdown, Gantt and Communication Plan. Extensive use of Microsoft Project, Outlook, Excel, Word and Power Point. Project required strict adherence to and use of PMI standards/deliverables.

Confidential
(January 2004 to August 2004)
Senior Executive Analyst

• Perform complete business analysis, including detailed financial analysis on family owned companies businesses, sized from $1 million to $250 million.
• Make recommendations as appropriate to move the company to a position of upper quartile in their industry. Interview, qualify and commit the business owner to the survey process.

Confidential
(August 2002 to December 2003)
Financial Advisor - Cleveland, OH

• Client acquisition. Series 7 & Ohio Insurance Licensed. Create financial plans and recommendations. Top 5 performer in three states. Won performance trip.

Confidential
(July 2000 to July 2002)
Program Director - Advanced Data Services Chicago, IL

• Project Managed companywide implementation of national and international contracts for ATM, DSL and frame relay services. Completed on schedule and within budget. Extensive use of Microsoft Project, Outlook, Excel, Word and Power Point.
• Project Managed the rollout of new DSL, ATM and Frame Relay products.
• Coordinated issue analysis, determined whether issues were system or process issues, coordinated/negotiated problem resolution and prioritized implementation plans. Project Managed the implementation of system and process changes that dramatically increased customer order flow-through provisioning, clearing tens of thousands of erroneous orders, improving customer satisfaction and reducing the cycle time for new DSL orders.

Confidential
(September 1998 to July 2000)
Director - IT Tampa, FL

• Directed the corporate-wide integration (merger) of two acquired telecommunication companies (multi-state) with several hundred thousand customers, reducing headcount, duplicate systems and office space. Program Managed the process and the integration of three disparate billing systems. Developed processes for requirements and change management for the reengineered teleco billing platform.
• Implemented a structure to improve the project management process in the relationship with an outsourced billing vendor. Project Managed the development of business requirements, system specifications, test plans, prioritization and implementation processes. Implemented SDLC (RUP like) methods to the change management process.
• Managed team responsible for business analysis and developing requirements for Sales and Marketing organizations utilizing SDLC. Managed project prioritization, release management, business drivers and functions, cost and benefit negotiations with the user departments. Developed process improvement guidelines to the project implementation process, which generated significant performance gains and transformed the organization to one respected throughout the company. Managed team responsible for Remedy system.

Confidential
(January 1994 to September 1998)
National Account Manager Cleveland, OH

• Managed a customer base that generated $12M-$17M per year in revenue, increasing revenues 16%-35% each year. Infrastructure Products included SONET, Frame Relay, POS, PBX (Nortel and Avaya), Key System, IVR, Call Center technologies, Managed Services, Voice and Data Services.
• Managed an account team responsible for Project Management and sales & service to Fortune 500 companies, including General Electric, British Petroleum, the City of Cleveland, Cuyahoga County, Case Western Reserve University, Kent State University and Cleveland Public Schools (E-Rate). Responsible for managing client relationship at CIO/CFO/Director level.
• Earned President's Club sales incentive trip in 1997.

Confidential
(October 1988 to January 1994)
Program Director Cleveland, OH

• Program Managed CFO/CIO business relationships with strategic customers.
• Conducted regular process improvement meetings with customer executives.
• Project Managed various Ameritech departments to ensure successful, major project implementations. Responsible for maintaining client relations for high quality customer service. Extensive use of Microsoft Project, Excel, Word and Power Point.
• Projects included Nortel and Confidential switch installations, Centrex cutovers and high speed network installations. Managed multiple simultaneous projects.

Confidential
(January 1980 to October 1988)
Manager - IT Cleveland, OH

• Successfully implemented a multimillion dollar, multi-state, mainframe-billing system on time and within budget, requiring the participation of several hundred IS managers and analysts. This reengineering resulted in significantly reduced costs and reduced implementation time frames. Also, coordinated administrative, business analysis and change management functions.
• Managed organization responsible creating the change management process and managing the five-state integration of their legacy, message processing systems. Implemented SDLC methodologies for the Ohio organization and migrated the methodology to the other four states. Managed the creation of test plans, implementation plans, standards, etc. Managed a group of systems analysts responsible for the design, coding and testing of mainframe programs. Attended several Project Management training classes.
• For Ameritech's Ohio branch, supervised a group of analysts responsible for all accounting and cost accounting systems.
• Project Managed several IT developmental applications including customer billing and cost accounting systems. Staff size was up to sixty people.
• Managed large mainframe computer room.
• Coordinated the testing and implementation of a very large, centrally developed corporate accounting system. Managed the interdepartmental communication of new input and output requirements.
• Programmed mainframe systems using COBOL and BAL.