SUMMARY:

• Technically sophisticated management consultant with over 14 years of IT industry experience reflecting strong leadership qualities with hands - on Software Design & Development experience
• Experience in successfully managing large and complex engagements in different capacities, working with multi-vendors for multiple geographies across different technologies, domains and delivery models
• Successful track record of formulating digital strategies, and executing system transformation programs aimed at optimizing operational performance and organization growth
• Lean startup practitioner capable of implementing and scaling enterprise agile practice
• Seasoned Product Manager/Product Owner with extensive digital experience combined with highly effective change management, process improvement and collaboration skills to deliver outperforming results
• Expert in Enterprise Architecture Modeling, As Is - To Be study, Capability Assessment, Business Process Reengineering, Model Driven Consulting and Business/IT Alignment
• Possess excellent problem solving skills, expert in using compressive frameworks for structured and fact based analysis with MECE principles
• Blockchain/Distributed Ledger Technology practitioner with hands on Hyperledger Platform exposure
• A strong customer advocate and trusted IT adviser to the business
• Possess excellent communication, presentation, negotiation and influencing skills. Skilled in consultative selling, contract negotiation and vendor management
• Exceedingly collaborative team player with good leadership skills and superb customer facing skills

DOMAIN/FUNCTIONAL KNOWLEDGE:

• Digital Marketing, Multi-Channel Marketing, Salesforce Automation, Closed Loop Marketing, e-Detailing, Campaign Management, DTC Marketing, Marketing Analytics, Marketing Automation, Enterprise Portal & Content Management
• B2B and B2C e-Commerce, Inventory Management, Quote-To-Cash

TECHNICAL SKILLS:

Programing Languages: Python, C, C++, Visual Basic .NET, ASP.NET, PHP,PL/SQL

RDBMS and NoSQL DB: Oracle, MS SQL Server, MongoDB

Portal and CMS: Microsoft SharePoint

Architecture & Process Modeling: UML, BPMN, ArchiMate, MS Visio, Archi, SPARX Enterprise Architect

UX Design: Sketch, Balsamiq, InVision, Adobe XD

Project Management, Requirement & Defect Management: MS Project, Atlassian JIRA, HP ALM

Cloud Technologies: SFDC Sales Cloud & Service Cloud, Dell Boomi iPaaS

Web Technologies: HTML 5, JQUERY, AJAX, Responsive Design,

Service Management: BMC Remedy

PROFESSIONAL EXPERIENCE:

Confidential

Product Manager

Technology Environment: SAP S/4 HANA, SAP UI5/Fiori, Oracle Access Manager, iOS

Responsibilities:

• Product Strategy and Roadmap:
• Facilitated workshops with business sponsors and product director of RSD division to understand the product vision and identify midterm goals and priorities
• Created the product strategy (Web/Kiosk and Mobile), defined the key product features and prioritized them as per the product vision and rigorous evaluation
• Collaborated with engineering team to find the solution options for Go/No Go decision
• Created the product roadmap, translated the roadmap to manageable product backlog and aligned with engineering team to come up with release plan
• Defined success criteria and metrics for each product feature and worked with business operation team to measure the metrics
• Provided progress update and potential risks to steering committee on regular basis and seek support for risk mitigation
• Maintained KANBAN board in JIRA for bird eye view with real time status of product feature for leadership team review
• Product Requirement Definition & Implementation:
• Conducting detailed user interviews with internal and external business stakeholders to understand the business challenges and needs
• Worked with two independent scrum teams and guided them on MVP and release goals
• Worked hand in hand with UX team to create mockups/prototype and explained the engineering team on the expected product features
• Decomposed feature into smaller epics, wrote user stories under each epic to define the product requirements and acceptance criteria
• Groomed and prioritized user stories on continuous basis with scrum teams
• Aligning with the engineering and quality assurance team on the acceptance criteria of the user stories
• Actively participated in release and sprint planning to ensure the product features are delivered according to product roadmap
• Collaborated with cross-functional teams to ensure product feature dependencies are addressed in timely fashion
• Accepted/rejected features post review of each sprint deliverables
• Conducted customer outreach and VOC study to Confidential continuous feedback from end customers on product functionality enhancement
• Led successful delivery of the foundational release in 2018 and followed by another 6 releases with new features and enhancements to existing features

Confidential

Business Advisory Consultant

Technology Environment: IBM WebSphere Commerce, IBM Mainframe, JAVA, INSIGHT II Commerce, Microservice Architecture, AWS Cloud, JIRA, Archi

Responsibilities:

• Interfacing with the IT and Business leadership team to understand the digital transformation strategy and assisting the Enterprise Architecture team in preparing both Baseline and Target Operating Model Architecture along with the Operating Model Roadmap
• Interfacing with business stakeholders and SME to understand and analyze existing system process and bottlenecks, analyzing customer feedback information and coming up with recommended solutions
• Understanding and modelling existing manual process and recommending process reengineering and automation ideas
• Working with IT and Business for impact analysis
• Working with Product Managers/Owners from various business divisions and helping them creating a product backlogs for their respective business areas
• Identifying key metrics for critical success factors of recommended solutions and measuring the baseline parameters
• Identifying target value and measurement mechanism for project critical success factors metrics
• Helping business stakeholders in preparing cost benefit analysis for funding approval from top management
• Helping Business and IT team in creating project charter
• Carrying out industry best practice analysis and competitor analysis and coming up with improvement/optimization ideas
• Review overall process of problematic areas, plan, design and implement policies to streamline process
• Review utilization of staff in manual process and recommending cost reduction ideas through process automation
• Creating user stories and acceptance criteria for recommended solutions
• Leading and guiding a team of Business Analysts to ensure end to end requirement gathering activity is done as per the deadline and quality standard
• Defining project scope, deliverables, schedules, budgets and WBS tasks list. Conducting project kickoff, brainstorming sessions and meeting facilitation

Confidential

Domain Consultant/ Business Analyst

Technology Environment: Oracle, J2EE, Dell Boomi, SFDC, Adobe Marketing Cloud, SharePoint

Responsibilities:

• Interfacing with business users and SME to prepare Business Vision Document and helping in project approval from business sponsor
• Interacting with third party agencies in understanding the marketing strategy behind various campaigns and the analytics requirement and translating them to technical requirements to fit into Confidential platform
• Preparing Campaign Specification Document and business rules for different marketing campaigns
• Creating user stories, use case documents; business process models, use case diagrams, process flow diagrams and activity diagrams
• Documenting Users Requirement Specification and Functional Specification for various applications in and around Confidential Platform
• Working with database team and the middleware team to define File Interface Agreement (FIA) for various data interchange requirements between third party vendors and Confidential platform
• Validating technical designs created by developers against functional specifications
• Configuring and customizing salesforce application environment as per the business need by means of creating custom object, modifying standard objects, creating workflow and validation rules creating visual force pages and etc.
• Creating processes in Dell Boomi platform for data integration between Salesforce and Oracle DB
• Migrating data from Oracle DB and other sources to Salesforce through Data Loader and Dell Boomi Process
• Creating reports and dashboards in Salesforce as per business need
• Carrying out Salesforce administration activities such as user Management, Profile and Permission Set Management, Code Migration through Change Set, Sandbox Refresh and etc.
• Providing direct support to Salesforce users on Salesforce related production issues
• Providing adhoc data report to business users on need basis by running SQL Queries against Database
• Single point of contact for all communications between the customer, vendors and internal team
• Ensuring all artifacts are complied with Confidential SDLC standards and guidelines
• Ensuring compliance requirements are met as per the Confidential IGM standards
• Ensuring effective quality control processes are in place to monitor deliverables produced
• Producing all the documents deliverables for all the tollgate reviews of projects as per Confidential ICE guidelines and getting sign off from Project Quality Manager
• Managing offshore team to ensure all milestones are achieved within the agreed timeframes by coordinating work plans between offshore team and client
• Responsible for identifying, analyzing, measuring and managing project risks
• Conducting regular impact analysis in order to assess the consequences of the project deliverables on other sections of the business
• Working with QA team to design test plan and test cases for User Acceptance Testing (UAT)
• Conducting Joint Application Development (JAD) sessions with stakeholders throughout SDLC to resolve open issues
• Creating Standard operating procedure (SOP) and Work Instruction (WI)

Confidential

Business Analyst/ Domain Consultant

Technology Environment: Salesforce, Adobe Connect, Avaya, Documentum

Responsibilities:

• Interacting with the strategic marketing division to understand the business vision behind Confidential and come up with solution ideas
• Preparing the business vision document and the project charter for management approval
• Interacting with various brand managers to understand brand specific customization requirement for Confidential
• Interacting with market research agencies involved in Confidential to understand HCPs’ expectations from the proposed concept
• Interacting with subject matter expert and baselining the high level requirement
• Interacting with technical team, explaining them the required functionalities and how the features can be developed on Salesforce
• Creating PoCs (proof of concepts) by taking help from offshore development team to show the feasibility of the solution ideas of Confidential platform
• Showcasing the PoCs to business and IT stakeholders to finalize the technology stack
• Doing the due diligence at Confidential Customer Interaction Center(CIC) and Medical Interaction Center(MIC) to understand existing solution landscape and how the proposed Confidential system can be integrated and leveraged
• Interacting with contact center team to understand how they operate in addressing inbound calls and streamlining Confidential process accordingly
• Preparing the use case diagrams and brainstorming with business users to further optimize them
• Preparing the screen mock ups for final solution and getting them validated by business users
• Preparing the Business Requirement Specification and the High Level Risk Assessment document
• Getting the Business Requirement Specification validated from market research agency and business users
• Preparing the Functional Specification document
• Creating reports and dashboards in Salesforce as per business need
• Carrying out Salesforce administration activities such as user Management, Profile and Permission Set Management, Code Migration through Change Set, Sandbox Refresh and etc.
• Providing direct support to Salesforce users on Salesforce related production issues

Confidential

Business Analyst

Technology Environment: Salesforce, SAP

Responsibilities:

• Requirement analysis and URS preparation based on the inputs from business users
• Participating in requirement discussion workshop with business users from client side and getting the sign off on requirements
• Working with Confidential quality team to prepare all the deliverables documents as part of Confidential VDICE methodology
• Preparation of functional specification and OQ/PQ(test specification) document
• Working with solution team to prepare the solution mapping document explaining each requirement and how the same would be implemented in salesforce platform
• Working as a SPOC from onsite and coordinating with multiple stakeholders including the offshore development team to manage the overall project
• Conducting WSR meetings with client side stakeholders spread across different countries and owing the end to end delivery responsibility
• Configuring and customizing salesforce application environment as per the business need by means of creating custom object, modifying standard objects, creating workflow and validation rules creating visual force pages and etc.

Confidential

Business Analyst

Technology Environment: iOS Hybrid for iPad, Objective C, HTML 5, AJAX

Responsibilities:

• Capturing requirement from business owners
• Coordinating with third party vendors involved in UI/UX design, Healthcare Market Research and content preparation
• Preparing the High Level Risk Assessment of proposed solution
• Preparing functional specification as well as the software design document in Confidential ICE standard
• Preparation of test specification
• Coordinating the work with offshore development team and working as the single point of contact at client place
• Conducting status review meeting with all the stakeholders throughout the project
• Preparing the project plan and managing the overall project execution from onsite
• Doing all the documentation work required for Confidential SDLC guidelines and quality standard
• Managing the application support from onsite with offshore support team coordination
• Coordinating with Confidential Mobile Iron team to deploy applications build in Test Environment and Production Environment
• Doing UAT on behalf of business and getting UAT signoff from business based on acceptance criteria

Confidential

Business Analyst/Project Manager

Technology Environment: SharePoint 2010, SQL Server, Google Analytics, .NET, HTML 5

Responsibilities:

• Understanding and capturing the brand specific requirement from business stakeholders
• Coordinating with third party design agency for UX design of brand sites
• Preparing the functional specification and getting the business sign off, preparing the test cases as per Confidential ICE standard
• Leading the offshore development team to Confidential the development work done
• Carrying out the user acceptance testing from business side and getting business sign off
• Providing post implementation support to application users
• Managing the web factory model at onsite to deliver various projects in the Digital Marketing Platform
• Managing the demand at customer site and routing the same to various stakeholders in Wipro
• Managing the relationship with various stakeholders at client site and proactively sniffing for new business opportunities
• Providing presales support by preparing solution proposals, maintaining healthy sales funnel and project pipeline
• Acting as the SPOC for projects other than Gladstone in Confidential UK from Wipro
• Imparting to various third party vendors on usages of the Content Management System of the Digital Marketing Platform.

Confidential

Business Analyst/ Technical Lead

Technology Environment: .NET,SQL Server 2008, AJAX, JQUERY, SilverlightProject Description

Responsibilities:

• Interacting with the client to gather requirement and implementing defining the business logic
• Eliciting requirements from business users and translating them to Business Requirements, Functional Requirements and Technical Specifications
• Facilitated requirements gathering and prioritization with business users
• Involved in solution design and preparing the prototypes and screen mock ups to verify the behavior of the system
• Setting up and conducting stakeholder meetings, collaborate in the weekly standup meetings and ensure transparency
• Coordinating with multiple business stakeholders and partner vendors
• Conducting functional testing and User Acceptance Testing on behalf of business users and ensuring successful launch
• Providing implementation and post-implementation support
• Perform operational activities to ensure smooth functioning of the production system
• Responsible for all project document deliverables
• Perform regular data validation in the production system
• Coordinating change management and incident management
• Escalating any issues that may impact daily operations
• Ensure proper co-ordination in the Onsite - Offshore model