PROFESSIONAL SUMMARY:

• Seasoned Product Manager who took ownership and successfully converted company’s vision and customer needs into executable strategy for financial products and services.
• Delivered outstanding customer experiences by leveraging technology, design thinking principles, quantitative analysis of user data and process innovation in an Agile environment.
• Defined and maintained product roadmap, Stakeholders communication, product development, release planning and, pre and post launch activities.
• Collaborated with business leaders, cross functional teams, engineers, design and marketing team to ensure best possible customer experience.

CORE COMPETENCIES:

• Product Management (Start to Launch)
• Lean Start up and Agile/Scrum
• Strategic planning and Execution
• Business and Data Analysis
• Robotic Process Automation
• Cross Team Collaboration

PROFESSIONAL EXPERIENCE:

Confidential

Digital Product Manager

Responsibilities:

• Launched first release of next - Gen Cloud based Document Management product using the latest open source technology stack and features that completely eliminated dependency on vendor product and provided mortgage-servicing teams with an application, which improved their productivity by 20%.
• Already achieved an annual saving of $1.4 MM and this would multiply as we onboard other line of business.
• Created Product Vision, Learning Plan, Metrics and defined iterative process of feeding the development team pipeline from the outcomes of the Leaning Plan.
• Led journey sessions to uncover customer needs and translated them into actionable use cases, Epics and stories.
• Defined data intake processes and file storage.
• Collaborated with Architects, Design team, researchers and Engineering team to ensure customers gets a product that not only meets their functional need but also highly scalable, intuitive and exceeds performance expectation of customers.
• Ensured customers are well informed and trained prior to each release. Ran marketing campaign and setup digital bar to address immediate customers need at the time of launch.
• Performed Proof of concept of Process Automation opportunities, built Bots(25) for Loss Mitigation, Bankruptcy and shot sales processes.

Confidential

Product Owner

Responsibilities:

• Partnered with Global Information Security, Enterprise Architects and Designers to create a solution encompassing a new access management policy, a streamlined approval, escalation, application onboarding and real-time governance and reporting.
• Weighed in different technology options to ensure the scalability and security of the product.
• Built and operated a multi-year product Roadmap, ran Product Owner Agile routines for 8- member team including grooming, demos, planning and retrospectives.
• Identified processes to be automated and defined to be processes and requirements for building bots.
• Built bots (21), email notification, Application data update and many others using Automation Anywhere for operations team which improved operations efficiency and reduced risk

Confidential

Product Manager

Responsibilities:

• Managed a team of 10 and launch the product from ideation to in-market in 11 months
• Worked with the technical leads to identify and build multi-channel capabilities for targeted offers and exclusive campaign, led roadmap planning, epic creation and grooming sessions.
• Ran user research interviews to create personas, understand user journey, typical tasks, pain points and also analyzed site usage data to synthesize key requirements.
• Collaborated with Marketing and Sales organizations to create customized messaging for the release including blogs, videos and webinars for the customers

Confidential

Responsibilities:

• Translated business strategy of consolidating multiple operational hubs into two and improving retail banking customer experience into product strategy, roadmaps and product specifications.
• Completely redesigned existing workflow system and implemented Confidential with real-time interactive dashboards, which provided Managers better visibility into team’s work load and enabled then redistribute work on need basis.
• Launched document attachment feature for front office, middle office and back office users so that reviewers/approver of work item don’t have to login into another system in order to view required documents for completing the work item.
• Document upload reduced the document wait time by 210% and work item processing time by 29% respectively.

Confidential

Product Owner

Responsibilities:

• Ensured that impediments are resolved in time manner, all dependent systems are aligned on what needs to be delivered.
• Reviewed release plan and facilitated Go-No-Go meeting with stakeholders for each release.
• Redesigned CAP Data ingestion process, data mapping for transactional, GL, HR and CRM systems and optimized data stores to remediate IT Compliance findings, improved profitability data publishing SLA from 7 days to 3 days and reduce CAP Engine run time by 50%.

Confidential

Business System Consultant

Responsibilities:

• Worked with stakeholders to produce business problem statement, goals and scope.
• Created project presentations for briefing to stakeholders.
• Created and maintain project plan, resource allocation and estimates for the WBI program
• Conducted JAD sessions with business and technical team to build consensus.
• Defined data requirements for 58 interfaces as per target End State of Brokerage Division
• Performed Gap Analysis & Assessment for ACCT, ACAR and DAML records of BETA.
• Worked on Data mapping between BETA-CIS-HOGAN
• Worked with the compliance team to understand changes to all client communications (about 600 letters). Managed development and implementation effort for all client letter changes.
• Created functional Design document and Test Plan for multiple projects.
• Convened the Go/No-Go meeting after each test cycle in SIT, UAT and Prod release..
• Defined workflow and business requirements for Mutual Fund trading, Account inquiry, ACH, bank deposits and money movement. Setup roles and approval hierarchy for users.

Confidential

Lead Business System Analyst

Responsibilities:

• Managed team of six business analysts and three-solution analyst.
• Review use cases created by the team and sought approval from stakeholders.
• Design IT solution and recommended process improvement opportunities which allowed business executives accomplish their business strategic goals.
• Designed and delivered rule driven Single UI solution to capture annuity application which reduced processing errors and client communications by 56% and 20% respectively.
• Redesigned existing work flow to improvise Cycle Time and synchronized work flow and automated decision making with rule engine (BLAZE Advisor BRMS).
• Reduced over all application processing time by 40% in par with industry standard.
• Automated Agent validation process by developing new web service to get latest data.