SUMMARY:

As a Program Manager, I’m seeking for an opportunity to manage overall program performance, fulfill requirements, plan works, project estimation, workload prioritization, develop master scheduler, manage stakeholders’ expectations, one - page dashboard report & other reports, manage team of experienced technical talents, uphold quality surveillance/control within the scope, time and on budget; mitigate risks/issues with problem solving/strategic mitigation plan applicable, and interpersonally communicate to all stakeholders while realizing business values.

TECHNICAL KNOWLEDGES:

• IT Strategic and Portfolios
• Program/Project Management
• Policy and Planning
• Microsoft Azure/AWS
• Microsoft Project, Trello, Jira, Team Foundation Site (TFS), Kanban
• HTML5/Bootstrap 3/CSS3/JavaScript
• Collaborative Lifecycle Management (IBM - CLM)
• Enterprise Architecture
• Information Security
• PHP, ASP.NET, Java EE, C++
• Oracle 10g/11/12, MS SQL Server
• ADP Workforce
• CMMI ISO 9001, 27001 and 20000
• Business Analysis
• Microsoft Forefront Identity Manager
• Performance/Progress Reports
• IT Service Management
• SharePoint Server 2013
• ATO Compliance, STIGs, RMF, etc.
• Server/System Administration
• Software Engineer/Solution Architect
• Human Resource Management
• Financial Management
• Application Development with Relational Database
• Unix with Shell Programming
• Microsoft Visio 2010
• O365 Office
• InVision, Justinmind, Marvel, etc.
• Budget, Forecast, Financial Reports
• Interpersonal/Analytical Skills
• Configuration Change Board (CCB)
• Software Development Life Cycle
• Users’ Training & Engagement
• Scale Agile Framework

WORK EXPERIENCE:

SUPERVISORY PROGRAM MANAGER

Confidential

Responsibilities:

• PgM currently manage the direct operations and program management for the TKE SharePoint farm and mission specific applications reside in the Microsoft Azure environment operating on the Army Non-Classified Internet Protocol Router (NIPR) network.
• Report to the Government on all activities under the program Performance of Work (PWS) about requirements, deliverables and program execution in priorities.
• Identify risks and develop mitigation plan with risk tracker. Verify effectiveness of corrective actions and implement measures to prevent recurrence issues within the program. Track all risks/issues daily with their resolution and provide timely status reporting to the stakeholders and document the lessons learned for process improvement respectively.
• Hired, formed, normed, direct and supervise 26 senior IT professional contracting team and collaborate with 26 Microsoft Premium Field Expert (PFEs) and Consultants in partnership.
• Provide onsite management, using industry standard project management principles, found in the Project Management Book of Knowledge (PMBOK), to work closely with customers across the organization and maintain 97% systems availability
• Develop best-practice strategies and project plans to migrate HQ Confidential G-6 web services to Microsoft Azure cloud services provider by using In formation Technology Service Management (ITSM) ISO 20000 and associated processes and policies to government the project management office
• Supervise the operation and maintenance of on-premise and cloud-based TKE systems and websites
• Direct operational and program management for the TKE SharePoint farm and mission specific applications and the implementation and management of Change Request with a Change Control Board
• Develop and maintain an effective Quality Control Program in accordance with ISO 9001 requirements to support the contract and all related services and develop DoDAF Viewpoints and Models.
• Collaborate with the Government leads (TKE Technical Lead, Cybersecurity Lead, and Cloud Services Lead) to support the level of performance and quality required of this contract via interpersonal communication and collaboration skills. Create weekly/monthly reports and recommendations for system modernization, performance monitoring, capacity planning, problem resolution, infrastructure software deployment, application software deployment, configuration/patch management, version updates, and incident response, and expansion to meet mission requirements IAW established governing agreements
• Defined resources and scheduled program/project implementation plan for Azure migration with deliverables, create strategies for risk mitigation and contingency plans
• Oversee and maintain an effective program workforce through active recruiting, selecting, orienting, coaching, counseling, and communicating team expectations

PROGRAM MANAGER - CONSULTANT

Confidential, Lanham-Seabrook, MD

Responsibilities:

• Serve as a Program Manager/Consultant who establish the Web Applications PMO and develop an Operating Model to accelerate IT Delivery through Automation and Rapid Delivery using Agile Methodologies and Tools.
• Provide taxpayers the ability to securely access account-related information and to perform related tasks, including making a payment, verifying payment information, viewing tax records, and seeing the status of their refund.
• Provide support on the Minimum Viable Product (MVP) release of Account that have multiple capabilities
• Participate in a streamline collaboration and coordination between the Business and IT throughout the lifecycle from requirements and design through continuous improvement to customer experience.
• Deliver IT solutions to Production faster, with improved reliability, predictability, and responsiveness to changing customer needs and demands and Align to a common services approach to achieve scale and reduce cost while delivering consistent taxpayer experience across all channels.
• Utilize Collaborative Lifecycle Management (CLM) (an IBM lifecycle development solution powered by Jazz) to help manage the flow of people, process, and information in a cyclical manner of software delivery activities. Provides the foundation for end-to-end process improvement, enhanced team collaboration, automation, and reporting via agile methodology.
• Ensure Enabler Stories for infrastructure, platform enhancements, and Technical Debt are identified and ensure design conforms to overall architecture of the platform and program. Provide insights around key architectural questions from team and address technical tasks to support Technical Debt (i.e., open tickets). Review Enabler Stories and priority order, and determine if they are common across applications (i.e., Platform product) vs. an application-specific feature and specify Infrastructure components so that Builders and implementers in PMO, UNS, EOPs have enough detail to deliver infrastructure
• Review updates and provide inputs as necessary to all technical solution artifacts to include code, DSR (Design Specification Report) SDSR, JAVA docs, and Wikis (i.e., process owner for SDSR) and provides signatures for SDSR, prior to check point.
• Ensured Web applications Program’s documents, within Solution Engineering ‘scope is reviewed and communicated back to customers with high degree of accuracy and quality. Application documents include but not limited to: ICD, DSR.
• Contributed and supported the lead architect and the vision of the lead architect in OLA Deep Dive meetings and other related assignment. Completed tasks defined by the lead architect with high degree of accuracy and quality. Engaged and support all agile activities within my scope. Agile activities include but not limited to: Cadence Scrum of Scrum, Feature Team meetings, Web Apps Bootcamp, deep-dive session.
• Engaged and supported PMO activities include but not limited to: working on platform configuration tasks, engineer configuration tasks, security configuration tasks that are not line up with developers’ tasks; assist AD with user stories and acceptance criteria within Enterprise Services ‘scope (ES).
• Established and coordinated web applications studies requiring analysis and evaluation of change request to web application systems that include but not limited to: F5 Load Balancer, Linux Random Number Generator, etc.
• Developed conclusions, recommendations, or proposals for executive approval, decision, review, or other consideration from internal or external sources on ICD, DSR, SDSR, JAVA docs, and Wikis.
• Worked with IT Delivery partners—AD, ES, EOPs, and the other ACIO areas—to execute required capabilities, acting as the Enterprise Services (ES) partner with the business (for programs under their purview).
• Led integration of the people, process, and technologies required to build digital products that reduce taxpayer burden and encourage voluntary compliance with the Federated Development Teams (FDTs) as a new way of doing business that emphasizes digital first / mobile first to meet taxpayer needs, preferences, and compliance behaviors.
• Ensured the Web Application Online Account system is a user-friendly interface that encourages taxpayer usage of IRS self-service capabilities

PROJECT MANAGER - CONSULTANT

Confidential, Washington, DC

Responsibilities:

• Serve as the Program Manager/Consultant who provide leadership for all aspects necessary to deliver application solutions such as planning, architecture, design, development, testing, security, delivery, and operations.
• Leverage hands-on development using development tools like: .NET, Visual Studio, Database, Java, and SharePoint; lead and participate in cross-functional project teams and user groups to include technical and non-technical personnel. Maintain systems of records for inquiries manage projects, produce reports, and analyses.
• Prepares responses to FOIA and Privacy Act requests consistent with established policies and procedures.
• Serve as a Scrum Master and team member (a Developer) of Software and Application Technology Team (SWAT); Cross-functionally participate in Scrum Discovery Planning meeting where oriented team to project's business value and analytical background, the Scrum process, and one another. Engage in Scrum Release Planning with other team member to determine what a Release should include and when it should be delivered. Participated with other team members in Sprint Daily Standup to inform what was done last working day, the plan for today and express any impediments.
• Elaborate, estimate and prioritize highest-value Product Backlog items for a Sprint in Sprint Planning. Reflect on project and process issues and take action as appropriate to the situations team experienced in Sprint Retrospective. Demonstrate completed functionality to interested stakeholders and users to show progress and gain valuable feedback in our Sprint Review meeting.
• Develop and enforce PMI project management processes, coordinating, and integrating project activities.
• Direct the life cycle processes of initiating, planning, executing, controlling, and closeout of projects; lead the development of the Statement of Work/Objectives (SOW/SOO), ensuring that all requirements related to business, technical facilities, Project Management, security and privacy are clearly defined and have quantitative performance measures.
• Analyze and identifies customer’s information system requirements by designing or conducting analytical studies, cost-benefit analysis or other research germane to the assigned projects.
• Participate with key officials in defining projects goals and coordinates preparation of a master plan for accomplishing goals.
• Work with a first-class team of IT professionals developing next generation systems with projects leveraging the following technologies: Oracle jDeveloper, SQL Developer/Data Model, Glassfish, object-oriented language development using Java, and other free and open-source software tools and technologies.
• Provide guidance in both the implementation of an ITIL framework and for agile teams;
• Provide technical recommendations on application system direction and architecture, and resolving and responding to customer issues and question; Developing and managing technical projects as needed by the organization
• Provide guidance on systems development, implementation, and maintenance to include design, analysis, testing, programming, enhancements, maintenance of hardware and software applications, and full life-cycle management;
• Provide technical support for new and emerging technologies as related to application software and hardware (including cloud computing technologies), business process redesign and implementation of information systems that meet organizational requirements
• Presenting formal briefings on business processes and project status updates to end users and management officials within the organization
• Designing user interfaces; translating systems requirements into application prototypes; writing, debugging; maintaining code; determining and designing applications architecture; determining output media/formats; designing user interfaces; working with customers to test applications; assuring software and systems quality and functionality; integrating hardware and software components; writing and maintaining program documentation; evaluating new applications software technologies; ensuring the rigorous application of information security, information assurance policies, principles, and practices to delivery of application software services.
• Capture and elicitate requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
• Developed applications for the Office of Single Family Program Development (SFPD) services to achieve product development and the systems manage and track SFPD projects workflows more efficiently within the program office by automating approximate 70% of the business process and generate reports for managerial analysis and decision making.
• Led multiple projects with that were completed according to the customers’ expectations and meet the requirements as captured in the requirements matrix with 95% conformity to established requirements. The projects include but not limited to: System & Technology SharePoint portal redesign, Employee Report System, Performance-Based Contract Agency system, Succession Planning System, Section 232 - Closer Punch System, Housing Counseling System,
• Conducted a review, provided recommendation and feedback on the Policies for Federal Agency Public Websites and Digital Services drafted by Deputy Director for Management of the Office of Personnel Management (OPM).
• Established priorities, identify opportunities for quality improvement and solutions using Deming/Shewhart circle of Plan - Do - Study - Act (PDSA) model, develop short and long-term program and project milestones and timelines; and ensuring deadlines are met.
• Identified opportunities and determined performance gaps between the current and target architecture for the Office of Risk Management and Regulatory Affairs (ORMRA) by eliciting, collecting existing business processes and established a firm writing enterprise architecture using MS Visio to demonstrate a new developed plans to transition to target architecture and to improve enterprise-level system efficiently to support business processes and utilize emerging technologies like Java EE, Oracle Database, etc.
• Assisted System and Technology division in developing IT strategies and designed enterprise architectures that align IT capabilities to the agency's mission and goals.

PROGRAM MANAGER

Confidential, Washington

Responsibilities:

• Served as Program Manager/SharePoint Farm Administrator for Confidential responsible for the technical planning, design, development, testing, implementation and management of internet, intranet and extranet activities, including systems/applications development and technical management of iNAVY SharePoint websites
• Appointed and serve as Information Assurance Technician Level II for the iNAVY system for Headquarters
• Promoted iNAVY Enterprise SharePoint portal as a single secure infrastructure for collaboration within Department of Navy (DoN) community in order to meet strategic objectives; implemented Confidential IT governance with focus on change management, accountability, remediation, and content auditing on the SharePoint sites
• Managed Confidential Customer Support tiered approach from Tier 1 (Customer Interaction) to Tier 3 (problem Resolution).
• Advice users on Internet site/site collections requirements. Provide technical management of web sites using Microsoft's SharePoint 2010 application and ensure new Internet site/site collections are consistent with relevant Confidential design and formatting standards. Diagnosed and troubleshoot Internet operational problems such as broken links or file directory, server, or applications problems and make correction to restore internet functionality. Ensured internet services comply with current instructions, policies, and guidelines.
• Testing Web pages, internet services, or browsers for compatibility and advice on Web page requirements
• Troubleshooting and resolving Website operational problems and provide technical support in response to customer requests.
• Performed User Acceptance Testing (UAT) and Sign off the UAT completion for Migration Plan
• Work with clients and customers to assess technology needs, providing technical information or assistance, resolving IT problems, or satisfying expectations
• Knowledgeable about innovations in IT products and services; and committed to providing quality products and services
• Engaged with stakeholders to determine how the standard of procedure and business processes and aligned the finding with IT enterprise platform to enable organizational business strategies and functions.
• Communicated technical information to individuals and groups effectively, taking into account the audience and nature of the information.
• Delivered technically authoritative and persuasive oral presentations; listening to others, attending to nonverbal cues, and responding appropriately. Identified technology problems; determined accuracy and relevance of information; and using expert judgment to generate and evaluate alternatives, and to make recommendations.
• Articulated and communicate the problem to be solved, project status reports and schedules.
• Prepare policy development, requirements analysis and definition, technical evaluations, and making recommendations to management within the functional and technical area of expertise
• Redesigned Confidential 00I Helpdesk service and support system by establishing a clear concise purpose, objectives, and detailed scope of Confidential IT Service Management Standard of Procedure (ITSM/SOP) that focuses on service and support, processes, technologies and tools, people (whose demand for service and whose deliver the service), and continual improvement that is beneficial to over 80,000 people in Navy communities including Navy staff, government civilians and contracted personnel utilizing iNavy SharePoint Enterprise Portal.
• Managed and responsible for 28 contract personnel on daily basis toward the successful operation of iNAVY production and service delivery system that promote customer satisfaction and quality assurance
• Provided and made convincing technical and administrative advices and presentations to Command Information Office (CIO) leadership in respect to managing customer expectations from SharePoint Tenancies service in a cost saving approach by identifying problems, determine resolution using sound judgment to generate and evaluate cost effective alternatives and recommendations.
• Ensure 9 iNAVY tenancies and 38 servers comply with DoD Instruction 8500.2, DoD Directive 8570.01-M, CJCJ Manual Instruction 6510.01A, and other Information Assurance publications, regulations and compliances.
• Managed and successfully closed 9 IT initiatives related projects by coordinating, scheduling, communicating, monitoring, and integrating project activities and be accountable for the overall success of the projects or program.

PROJECT MANAGER - CONSULTANT

Confidential, Quantico, VA

Responsibilities:

• Served as Project Manager/Business Analyst/Web Developer in the System Development Section working with a staff of Marines, government civilians and contracted personnel. Conduct requirement interviews by means of direct meetings, and/or phone calls; write and maintain detailed Systems Requirements Documents and Software Design Documents; Defines systems requirements based on user/client needs, business process, and required integration with existing applications, systems, or platforms. Develop and interpret policies and procedures and employ SharePoint technology to ensure information systems reliability and accessibility to prevent and defend against unauthorized access. Document business processes and software services to support these processes via storyboards, mockups, system maps, process flows, flow charts, scenarios, use case, and personas
• Develops images used in a variety of creative projects, presentations, websites, promotional displays and signage using latest design/illustration technology such as Adobe CS 5, Photoshop, Illustrator, and InDesign
• Analyze, plan, design, implement, document, assess, and manage the enterprise structural framework to align IT strategy, plans, and systems with the mission, goals, structure, and processes of the organization
• Support a technical team to ensure technical solutions meet business needs
• Responsible for design, development, and modification of SharePoint 2010 Enterprise environment providing
• Developed and implements policies and procedures to ensure that systems support the organization's business requirements, designs and evaluating changes to the existing SharePoint 2010 environment, providing expert troubleshooting of SharePoint issues, interfacing effectively with developers, site owners, and infrastructure engineers, following and enforcing policy, and creating documentation for changes. Administer and manage Windows Server, Active Directory, IIS, and SQL Server; Plan and schedule the installation of new hardware, Window Server 2008 R2, and SQL Server 2008, SharePoint Server 2010 and implement security procedures and tools. Ensure availability, functionality, integrity, and efficiency of SQL Servers and Domain Controllers
• Perform everyday system administration tasks; create user account, Permission groups and Central Administration duties, manage changes to site owners or site collection administrative requests Custom developed SharePoint application upgrade from MS SharePoint version 2007 to 2010
• Installed and configured VMware ESXi, Window Server 2008 R2, SharePoint Server 2010. Create and manage site-collections from the SharePoint Farm
• Conducted business process analyses and needs/requirements assessments in an effort to align information technology with business initiatives
• Participated in developing functional requirements, testing, training and implementing applications into production environments that support the business unit
• Developed and manage requirements traceability matrix and lead the business analysis tasks and independently performs systems analysis in different subject matter discipline. Communicate customer needs to the application development team
• Translate System Requirement Specification into technical requirement to program and script web projects
• Performs design, coding, initial testing, maintenance, and implementation of PC and web based computer programs and systems
• Writes software code, tests for adherence to original specifications, debugs, and writes functional and system documentation, user guides and handouts to make effective use of applications developed for the end-user.
• Evaluate application of technology to increase efficiency and maintain public websites utilizing Visual Studio, SharePoint Designer, SQL Server, HTML5 + CSS, XSLT, XML, VB.NET, JQuery, and JavaScript
• Administer SharePoint sites to include the administration of user privileges
• Manage BMC Remedy AR System Mid-Tier 7.5 to provide the industry’s leading service desk solution for our customers.
• Create, track and manage web services requests, incidents and problems for IT, security, and business needs. Provides active directory management, including account provisioning, group policies, log auditing, patch deployment and system backups
• Creates project charter and work plan and tracks budget and schedule progress via appropriate metrics.
• Establishes project organization and methodologies and defines roles and responsibilities.
• Negotiates resources and communicate to stakeholders and project sponsor. Identifies, tracks, and ensures resolution of issues and removal of barriers
• Handles complex application features and technical designs and relies on experience and judgment to plan and accomplish goals. Directed corrective actions in any area where performance falls below objectives. Arranges for the assignment of responsibility to other supporting facilities, business areas, and support functions, and monitors their performance. Responsible for the coordination and completion of projects Oversees all aspects of projects and sets deadlines, assigns responsibilities, and monitors and summarizes progress of project.
• Installed, configured and managed a SharePoint 2007/2010 farms for Confidential Corps Base Quantico. Troubleshoot and resolved SharePoint 2007 publishing Front Web End (WFE) prompting for Login Credential ensure "Enable Anonymous" checked on the IIS properties, managed Content Deployment Paths and Jobs, configured DCOM Permissions for Configuration Manager Console Connections to fix the IIS Provisioning Web Application, cleared the SharePoint Configuration Cache and then reboot the servers, installed Windows SharePoint Services (WSS) SP3 X64 and Microsoft Office SharePoint Server (MOSS) Cumulative Update Package on both private and public farms, run Updates for SharePoint Products and Technologies in all servers, modified anonymous access to the "Entire Site" and it Lists on the site collection. Then, finally update security certificates in the servers.
• Updated and managed Content Databases from Application Management in the Central Administration by changing the Database Status, Current Number of Sites, Site Level Warning, and Maximum Number of Site in order to create drive space and allow quick update. Implemented a SQL Management Studio good practice on the SQL Servers by reviewing full url attached to the Content Databases and shrink them
• Delivered Weekly Activities Reports (WAR Items) Project to Confidential Corps Base Quantico (MCBQ) Commander developed on SharePoint Platform to over 37 divisions with about 1400 users.
• Situational Report (SitRep) Status for 23 division using Key Performance Indicator
• Delivered Database Integration of WAR Items developed in Microsoft Access generated from over 1000 webpages.
• In-house Configuration of SharePoint Server 2010 using VMware ESX, FAS2020 Series, Microsoft SQL Server 2008, Window Server 2008 R2, and SharePoint Server 2010
• Initiated, planned, executed, controlled and monitored, and successfully closed SharePoint 2010 Migration Project delivered on Scope (All Deliverables), on Budget (<$200,000) and Schedule (Start Date: 01/09/2013 / End Date: 05/01/2013).
• Overseen implementation of the COTS Office Information Technology (IT) architecture by producing blueprints that guide the development and implementation of business solutions across multiple projects, providing direction to technical teams during project delivery and ensuring implementation supports technology and business priorities.
• Developed and present Standard Operating Procedures (SOPs) on SharePoint Services for about 1400 users.
• Created Project Update Application for System Development Section which helps projects team of 16 staffs
• Conducted SharePoint Power User training for 60 Knowledge Managers from all division in 4 weeks.

INFORMATION SYSTEM MANAGER

Confidential, Norfolk, Virginia

Responsibilities:

• Served as Assistant to Information Security Manager; I managed 130 users’ accounts by directing an interoperable Network Security, Functionality versus User Access Control and Permissions into Local Area or Wide Area Network.
• Plan and deliver installation, configuration, troubleshooting, customer assistance, and training in response to customer requirements; Provide end-user support to customers on a critical time basis and involving exposure to information of a sensitive nature; track down devices that are reported to have vulnerabilities, researching solutions and implementing corrective actions (patches and updates) on those devices.
• Coordinated and interoperated with Navy/ Confidential Corps Intranet (NMCI) and Navy Installations Command Support Center ( Confidential ) to create 25 users’ accounts a day and updated 70 users’ accounts a week using the IT platform called BMC Remedy IT Service Management Suite (ITIL).
• Monitored the performance of 110 computer devices daily and provide alerts and solutions to conditions that impact system performances using fact-finding, analysis, design techniques to carry out assignments for the efficient operation and maintenance of information technology where objectives are clearly defined
• Participated in the development of technical documentation and establishment of LAN policies, monitoring compliance of network security policy, maintenance of intranet, administering all IT resources for proper functionality and maintenance. This program increased productivity and functionality of all departments from 70 percent to 90 percent efficiency.
• Analyzed daily system logs and identified 95% potential issues with computer systems. Performed routine audits of systems and software with daily backups.
• Effectively responded to 65 requests a day for technical assistance in person, via phone, electronically and diagnosed and resolve about 89% technical hardware and software trouble calls daily and provided recommendation on purchase of new tools to enhance the delivery of customer support services
• Conducted Information Assurance (IA) awareness training for approximately 45 personnel a month as it required of all users of Department of Defense (DoD) information systems.
• Managed 12 divisional personnel, conducted orientation and training to 12 employees while contributing to overall business success.
• Delivered excellent internal and external customer satisfaction with 97% efficiency by demonstrating exemplary leadership and recommend change as necessary using performance monitoring principles and methods, IT quality assurance principles and systems security methods to identify issues and solved customer and technical problems. Developed solid relationships with customers through regular contact and provides exceptional customer support services.
• Assisted in evaluation of Employee overall performance every 6 month period

INFORMATION SYSTEM TECHNICIAN

Confidential, Virginia

Responsibilities:

• Within seven months, developed preventive maintenance program on network services through network standards, protocols and applications of hubs, routers, switches, bridges, servers, and related hardware. P laned and evaluated installation, conducts testing, operation, troubleshooting and maintenance of all hardware and software systems on both classified and unclassified networks. This program reduced corrective maintenance cost to $30,000 a year. This program increase productivity at all units in the ship by 20 percent.
• Significantly contributed to improvement on handled cryptographic equipment and their fill devices to provide Availability, Integrity, and Confidentiality (security objectives using AIC triad) for sensitive information that identified, reviewed, and made recommendations for electronic back-up log system for Electronic Key Management System.
• Manages and supports all aspects of network security. Responsible for evaluating network architecture and hardware/software configurations for security vulnerabilities, assisting network engineers and application developers in creating secure systems and monitoring intranet, extranet, and internet systems for security threats.
• Applied operating system updates, patches, and configuration changes on both computer system and radio frequency (RF) devices. Added, removed, or updated about 56 users' account information, with password resetting.
• Reviewed, analyzed, evaluated, and improved hardware, software, systems, and equipment testing methods, and operations. Participates in the test and evaluation of contractors' equipment, components, systems, or products. Develops and implements test technologies to address the design, development, verification, and operation needs of software, systems or hardware.