SUMMARY
A Senior Business Consultant with Project Management and Business Analysis experience in Accounting, Payroll, Human Resources and technologies that drives performance excellence through Process Engineering and Reengineering (DMADV) and Process Improvement (DMAIC).

• Project Management
• Change Management
• Process Management
• Business Analysis
• ERP Implementations
• Requirements Analysis
• JEs, GL, Reconciliation, Reporting
• Six Sigma Methodology
• Usability & User Interface Analysis

PROFESSIONAL EXPERIENCE

Consultant, Confidential,Atlanta, GA 2008 - 2010

• Provided software implementation and set up and consulting to homes and small

Project Manager, Confidential,Atlanta, GA 2007 - 2008

• Provided system implementation consulting to a telecommunications company by planning, administering and completing project tasks including gathering requirements by use case survey, documenting and analyzing them, developing test plan, completing system (usability) and unit testing, implementing project rollout and completing training.
• Developed and executed project plan, managed resources, and assigned responsibilities to achieve project deliverables.

Industrial Engineer, Confidential,Atlanta, GA 2007 - 2007

• Provided business process and project management consulting to effect over 60,000 employees by guiding Program Manager and cross-functional project teams from initiation through implementation.
• Developed and presented the adopted project approach and plan, supported the creation of the project charter, objectives and scope.
• Conducted facilitated work sessions with users and planning meetings with management to gather knowledge on the core processes baseline and client specific processes within the Data Center.
• Utilized business process modeling to document current state, design future state, conduct gap analysis and make best practice recommendations included the implementation of the Employee Relationship Management web service.
• Created business plan to combine Business Process Management project with the Offshore Project efforts.
• Reviewed and approved the documented policies, procedures and business process diagrams.
• Provided framework for user acceptance and pilot testing, scheduled the project rollout with the training and communication plans, created training guidelines, questionnaires and surveys for three U.S. locations.

Key Accomplishment

• Advised the creation of process benchmarks and metrics to track the effectiveness of new processes.
• Implemented business process model (BPM) to increase efficiencies and consistencies to meet the SLA accuracy requirement within 95%.

Project Manager, Confidential,Atlanta, GA 2006 – 2006

• Provided the credit card payment processor / financial service provider business process and system development consulting for the settlement and reconciliation projects to facilitate consistency and efficiency in the forthcoming mergers and initiate the development of the data warehousing efforts.
• Developed and executed project charter and plan, managed 12 resources and assigned responsibilities.
• Interviewed and shadowed process owners, documented current state and designed future state processes, conducted gap analysis, and made best practice recommendations; Six Sigma tools and methodologies were used to effect process development.
• SQL based build recommendation was accepted; supervised system planning and requirements analysis.
• Collaborated with IT on design, development, testing and user interface prototypes.
• Conducted JAD sessions and conference calls to document requirements using use cases, activity and sequence diagrams; used a traceability matrix to map test plan and cases to requirements to confirm requirements are met.

Key Accomplishments

• Improved current daily reconciliation process for quick win results that improved quality and accuracy by reducing defects 68% and reducing process time from two and a half days to one day.
• Developed a system that allowed newly merged companies to come onboard with the automated streamlined reconciliation approach, reducing the cost to start old and go new and avoiding the time delay due to the learning curve of both the old and new processes.

Sr. Business Analyst, Confidential,Atlanta, GA 2004 - 2005

• Provided business management consulting for the Hardware Rationalization Project as a result of the $41 billion telecommunications merger with AT&T and the Sarbanes Record Retention project to meet SEC compliance.
• Cooperated with IT to confirm AT&T’s Fixed Assets load to Cingular’s books in Oracle.
• Referenced field guide to transfer, add or retire each asset; ensure correct capitalization and depreciation calculation.
• Standard and Poor’s assessed value of AT&T’s assets was used to calculate Cingular’s value, these numbers were included in a weekly financial package presented to management for network asset management.
• Six Sigma DMAIC method was in the Sarbanes-Oxley Record Retention project to define the process, measure its performance, analyze its metrics, improve and document the process, insert controls and monitor to maintain with minimal risks or remediate.

Key Accomplishment

• Completed the SOX Record Retention project in half the time using Six Sigma, allowing me to start on the Rationalization project on time and eliminating the need to bring in additional resources.

Sr. Business Analyst, Confidential,Atlanta, GA 2004 - 2004

• Provided system implementation consulting by planning and completing data migration tasks including data mapping, extraction, cleansing and loading.
• Certified migration through data verification including parallel runs, audits and reporting, resolved migration errors and implemented improvements that exceeded client expectations.
• User Acceptance testing completed, rollout implemented and training conducted.

Key Accomplishment

• Though self taught on the spot in the requested testing, rollout and training responsibilities, I successfully completed each component exceeding client’s expectation.

Project Manager, Confidential,Sandy Springs, GA 2003 - 2004

• Provided business process and project management consulting by planning, administering and completing project tasks, managing the project plan and resources from initiation through implementation.
• Created and maintained all project documentation including change control, risks and issues, conducted end-user training, and published user and system documentation.
• Facilitated requirement, process and design sessions with users and stakeholders and compiled results.
• Utilized business process modeling in documenting current state, designing future state and conducting gap analysis, evaluated core business processes and recommended value added process improvements towards achieving business objectives that were approved both internally and with IT and Sales collaborations.
• Created project charter and plan; defined and directed the completion of project goals, objectives, critical success factors, milestones and deliverables on time and in budget.
• Contributed to SOX project by documenting processes and flows, proposed controls and best practice recommendations to streamline inefficient systems and manual processes.

Key Accomplishment

• Streamlined and eliminated processes that reduced process cycle time and increased productivity and customer satisfaction so that 26 of the 32 clients renewed their contracts after threatening to cancel or not renew.

Interim Controller, Confidential,Atlanta, GA 2003 - 2003

• Provided financial management and system implementation consulting for client with over $2 million in floor plan inventory and $100,000 in accounts receivable by directing all related financials with responsibility for full-cycle accounting, financial reporting and change management.
• Maintained manual general ledger, reconciled accounts and performed ad hoc reporting.
• Planned, administered and completed project tasks for system selection, implementation and configuration.
• Implemented industry-specific Accounting software including the installation and set-up of all users, modules and required chart of accounts; developed and interpreted accounting rules, policies and procedures.
• Conducted a needs analysis, process analysis and requirements analysis with documentation, developed a RFP and scheduled demos and prototype testing; utilized Six Sigma methodologies to develop the new streamlined processes.
• Recommendation was approved, managed the implementation and provided end-user training and created system and user documentation.
• Completed accurate and timely salary, wage, commission and bonus calculations to submit to an online payroll company for check issuance and taxation, performed monthly payroll accounting activities including journal entries for salaries, wages, accruals, sales commissions, bonuses and benefits; issued garnishment disbursements to agencies.
• Investigated and resolved any state and local tax concerns, prepared and filed sales and use taxes.

Key Accomplishments

• Reduced month-end close from the manual 10 days to the automated 4 days.
• Improved DSO (average time to collect payment from customers) from 120 (90% non-collection) to 45 days.
• Recovered over $75,000 in delinquent payments.
• Increased employee productivity by 35% and reduced invoice error rate by more than 40%.
• Streamlined complicated pricing and billing process to improve efficiency by 23%.

Sr. Accountant /Analyst, Confidential,Atlanta, GA 2001 – 2003

• Completed and brought current complex general ledger reconciliations with outstanding items from 1999.
• Participated in monthly, quarterly and annual close activities, prepared and posted required journal entries.
• Prepared monthly financial statements, assisted with the preparation of the annual financial reporting package.
• Processed tax equalization and home leave for expatriates and inpatriates, executive aviation and reconciled accounts.
• Eliminated A/R & A/P backlog, and implemented controls to prevent reoccurrence.
• Ensured SOX compliance with internal controls, policies and procedures, testing, established action plans and timelines for remediation and documentation, conducted internal audits to ensure control process execution and maintenance.
• Six Sigma methodologies were used on the Tax Equalization BPR project to reengineering and streamline the processes.
• Responsible for process analysis to determine error rate in current and future states for redesign.
• SDLC methodologies were used on the SAP HR PR implementation to further automate and integrate the processes.
• Completed data migration, process standardization and assigned configuration table, assisted with integration testing.

Key Accomplishments

• Improved staff morale, organizational performance and increased productivity by initiating quarterly outings and the creation of individual and department goals.
• Brought company current from a 300+ accounts receivable backlog within three months of employment.
• Implemented process improvements that increased my workflow efficiency by 28%, eliminating redundant tasks, standardizing others and reducing cycle time.
• Customized new report to streamline reconciliation process, which cut cycle time in half (10 days to 5 days) and reduced balance sheet risk.

Business Analyst, Confidential,Atlanta, GA 2000 - 2001

• Provided system implementation consulting by planning and completing data migration tasks including data mapping, extraction, cleansing and loading; certified through data verification including audits and reporting.
• Worked with project team to interface SAP employee data with ADP payroll data to generate data upload files and configure per client request, supported beta and alpha testing and developed documentation.
• Prepared and submitted federal tax filings.

Business Analyst, Confidential,Atlanta, GA 1998 - 1999

• Provided business management consulting in the areas of payroll, accounting and taxation by administering the benchmarking survey for these departments measured against other industry leaders, completed and submitted complex state taxes and resolved dated tax issues; streamlined the garnishment process and conducted a needs assessment to determine if an ERP system should be built, bought or the department processes outsourced.
• Completed accurate and timely manual San Juan payroll and associated accounting.
• Issued garnishment disbursements to the proper agencies, prepared multi-state payroll related tax returns.

Key Accomplishments

• Investigated and resolved over 70 dated tax notices, resolution involved reducing the number of tax accounts by half.

COMPUTER SKILLS

MS Word, MS Excel, MS PowerPoint, MS Access, MS Project, MS Sharepoint, Visio, Primavera, Resumix, UltiPro (CBS), Tessaract, PeopleSoft (GL, Query, PeopleTools 6), Oracle Financials (GL, FA, AP, PO), Oracle FA, Oracle eBusiness, Discoverer, ADI, SAP (FI, CO, PR, HR), JD Edwards One World XE, Lawson, Report Writer, QuickBooks, ADP, CSS HRizon, mySQL, Blackline GL Compliance Manager, ICOMS, eRoom

EDUCATION : B.B.A., Finance