Objective

To obtain a position that will utilize my vast business analyst, account and program management, and sales and marketing experience.

Experience

02/10 – Present: Project Manager / Confidential,

• Responsible for managing development team workload using team foundation system to assign work, generate product backlog items and sprint burn down charts
• Responsible for developing timelines and project plans
• Responsible for generating ‘stories’ that are used in sprint releases
• Worked with customers to gather requirements
• Generated wireframes for use by the Software Architect
• ‘Translated’ customers needs to developers to promote

better coding and ensure the user experience was
preserved

• Produced UI mock-ups as needed
• Successfully balanced necessity versus desire in terms of

client needs

• Reprioritized deliverables (when needed)
• Managed expectations of customers at all times
• Responsible for maintaining client communications and communicating product enhancement and warranty items back to the development team
• Facilitated sprint planning meetings for sprint kick-off’s
• Responsible for working with documentation to develop/edit customer installation manuals
• Responsible for helping to maintain good client relations and providing clients with an immediate access point to the company’s resources
• Responsible for the rapid launching, updating and validation of several client deliverables using TDD software development
• Responsible for analyzing and resolving all client issues
• Responsible for risk analysis on all projects
• Assisted QA in developing test case scenarios for the testing and validation of projects
• Facilitated client presentations and new business ‘show and tells’

11/08 – 02/10: Independent Contractor for Confidential,Troy, MI

• Project Manager: Web Site and Application Development
• Responsible for maintaining the company’s internal processes when working with clients (internal and external) and vendors, towards the goal of strengthening deliverable integrity and achieving project milestones and deadlines
• Responsible for maintaining an efficient balance between customer requests and BOSSdev developer capabilities and in doing so:
• Prevented scope creep
• Presented alternate paths when needed
• Balanced necessity versus desire
• Reprioritized deliverables (when needed)
• Managed expectations
• Responsible for developing timelines and project plans
• Responsible for budget management: estimating and reconciling budgets; daily and weekly budget reviews; obtaining and drafting change orders when client requests go outside the original SOW
• Responsible for maintaining client communications and arranging meetings for project kick-off’s, project reviews, sign-off’s and deliverables
• Responsible for project site metrics analysis using Google Analytics
• Responsible for creating new internal processes (and documentation) as needed
• Responsible for helping to maintain good client relations and providing clients with an immediate access point to the company’s resources
• Responsible for the rapid launching, updating and validation of several client deliverables
• Responsible for analyzing and resolving all client issues
• Responsible for risk analysis on all projects
• Developed requirements documentation for prospective vendors
• Assisted in developing use case scenarios and documentation for the testing and validation of projects
• Assisted in training company personnel on various software platforms
• Assisted with client presentations and new business pursuits
• Assisted with broadening client interests and business scope whenever possible
• Introduced the use of TDD software development process in order to increase project turn-around time.

8/03 – 9/08: CDI – Contracted by Confidential,Auburn Hills, MI

• Project Manager: Interactive Communications (7/07 – 9/08)
• Responsible for overseeing the Chrysler Brand web page incentives update process
• Responsible for helping to develop Oracle Relationship data warehouse with a new vendor
• Data integrity and hierarchy structure
• Initial data samples
• Long-term data delivery and storage
• Data retrieval process
• Cross platform data use cases
• Assisted in the requirements gathering of and rapid launching, updating and validation of several new web sites
• Managed Java (J2EE) application development, deployment and maintenance for a new incentive silo
• Responsible for weekly status meetings and reports to upper management
• Responsible for requirements gathering for new vendor integration
• Worked on the integration of new vendors with existing Chrysler resources
• Responsible for developing documentation for data requirements and use case scenarios for developing testing scenarios
• Developed requirements documents for prospective vendors
• Assembled summary documents for internal customers to use in our vendor analysis process
• Sales and Marketing: Confidential, ( 8/03 -7/07)
• Responsible for maintenance of Chrysler’s CORPS, TOPS, and STV database systems for US and Canadian owners
• Assisted in the development of the next-generation CORPS system
• Regularly interfaced with vendors, distribution and brand managers
• Provided project status updates to team members addressing open issues, timing, and resolution plans for consumer web site-related projects
• Point of contact for fielding questions relating to consumer and fleet web sites [US and Canadian]
• Trained personnel on various web-related applications
• Assisted in implementing TDD software development process for the current Build and Price application

3/03 - 8/03 Confidential,Southfield, MI

• Account Executive, Ford Business Team

6/00 – 3/03: Confidential,Troy, MI

• Account Executive, Chrysler

10/97 – 6/00: Confidential,Bloomfield, MI

• Project Coordinator → 10/97 – 6/00

8/89 – Present: Confidential,Birmingham, MI

• Assistant Head Gymnastics Coach

Application Familiarity

Microsoft Project – Intermediate skill level
Google Analytics - Intermediate
Drupal Content Management System – Develop, Build and Host own Websites
BaseCamp Project Management and Client Communications – Advanced
JIRA and FogBugz Ticket Error tracking System– Advanced
IBM DB2, MySQL Database Software
Apache Server Software
IIS Server Software
PHP 5
CWIP Content Promotion Software
HitBox, Omniture Analytics Software
Oracle Database
J2EE

Computer Skills

Microsoft Office Programs – Advanced skill level: report generating, spread sheet maintenance, macro writing, ability to import and use mailing lists and database maintenance
Windows XP ­– Intermediate skill level
Microsoft Visio - Advanced skill level
FTP software – numerous types
Team Foundation Server – Intermediate skill level
Adobe PhotoShop 7.0 – Intermediate skill level: image cropping, file layering, color shifting, batch jobs
Adobe Illustrator 10 – Intermediate skill level: image creation
Various (company specific) Mainframe Applications – Intermediate skill level

Education

B.A. Political Science
B.A. English