OBJECTIVE:

17 - year professional (international, private and public sector experience) with management and leadership roles held for large, complex programs or projects up to $125 million using program management to realize new products and services for launch into market or enterprise valued benefits. Ensure device integrity, secured customer data, and compliance with industry standards and regulatory compliance. Collaborated with Enterprise Architecture and DevOPS. Modernization programs to redesign or update technology roadmaps integrating various cloud environments, Platform-as-a-Service (PaaS), Software-as-a-Service (SaaS), and Infrastructure-as-a Service (IaaS) models for Cloud Computing to achieve strategic objectives incorporated along with Data Governance reference architecture and controls for monitoring, configurations, greater business alignment, quality improvement, and compliance. Configuration and Release management on enterprise initiatives for large, complex projects in infrastructure, etc.

SUMMARY:

• Deep expertise in portfolio activities and asset management, including growth initiatives, continuous improvement, capability maturity to leverage program outcomes and benefits, mitigating risks, and ensure strategic alignment using strategic allocation of portfolio resources, risk management, and governance.
• Program management to deliver decision support, centres of excellence, and enterprise program management offices reporting to C-level executives and serving as liaison with Executive Committees and stakeholders for strategic planning, design, and implementation of new systems or enhancements to in-house systems.
• Developed RFIs, RFPs, and Statements of Work (SOWs) working with Legal Department and Finance for outsourced strategic initiatives, such as GIS and Asset Management, web-enabled applications, enterprise initiatives involving business intelligence, big data and predictive analytics, etc.
• Developed reports of compliance (ROCs), audits, and assessments (SOX) and other regulatory compliance) for enterprise initiatives involving supply chain management, including channel management, financial management, managing suppliers, inventory and distribution.
• Proven management experience, diverse analytical skills and business acumen used to create alignment and build cross-functional partnerships to achieve corporate objectives.
• Evaluated and verified Regulatory Compliance for telecom, banking, utilities and healthcare. Assessments. Auditing. Portfolio Management. Program Management. Project Management. IT Project Management. AGILE FRAMEWORK. SCRUM Development. SCRUM LIFECYCLE. BACKLOG MANAGEMENT. Requirements Engineering and Requirements Analysis.
• Business Analysis. Business Process Reengineering (BPR). Created, negotiated contract RFPs, Statements of Work (SOWs), Service Level Agreements (SLAs). Data management, data mining and best practices
• Risk Management, Risk Control Matrix (RCM), Test, Mercury testing methodology, SDLC, IT Audit ITIL, SOX Integrated Audit; ISO 27001; ISO/IEC270023 COBiT, COSO, ITIL. BS7799, Enterprise Master Data Management; Data Security Standard (DSS), CISP PCI, Report of Compliance (ROC), PCI SSC (Data Security Card Standards), PCI-DSS 1.2, PA-DSS, PIN Entry Device Reqs; GLBA, GRC, SAP GRC 10.0; Governance, Integrated Risk Management, Compliance; Privacy Standards

PLATFORMS/TECHNOLOGIES:

• UNIX (AIX, Linux), Windows 3x-XP-Vista, Active Directory, Enterprise (SAP, SAP GRC; Oracle, PeopleSoft), DB2, SQL, WebSphere, Mainframe, OS/390, (MVS/CICS), Security Architecture, Single-sign-on (SSO), web security, RSA, Novell; WholeDisk (PGP) / Laptop Encryption. Email Encryption (Vontu). Biometrics.
• Technology roadmap, Systems Integration, Enterprise Application Integration (EAI), middleware.

CORE COMPETENCIES:

• Management/supervisory and leadership skills; strategic planning and analysis; portfolio management; predictive and trend analysis; mentoring on scorecard objectives, and methodologies
• Cross-functional leadership, team-driven initiatives; international implementations and offshore teams
• Application development; web application development; eCommerce; Rackspace and Amazon Web Services (AWS); Content Management; Data modelling; Business process re-engineering; Software as a Service (SaaS) and Infrastructure-as-a-Service (IaaS) models; also Disaster recovery (including Disaster-Recovery-as-a-Service (DRaaS) and business continuity
• Enterprise Program Management Office (EPMO); Project Portfolio Management (PPM): Product Development and Product Management; JIRA and Confluence; ProductPlan; Primavera, Clarity, MS Project
• SECURITY: Authentication, access management and security; identity protection (biometrics, RFID) and detection, authentication, and privacy concerns addressed. IAM and PCI Compliance.
• SAP, SAP GRC; SCM, Infrastructure, application upgrades; data conversions and security features; encryption.
• Enterprise architectures, determine requirements, business analysis. Gap-fit analysis, solution design, Master Data Management (MDM)
• Cross-functional resource utilization for application development; Organizational change, restructuring
• Business Intelligence; Predictive analytics; Asset Management, RFID; Data Warehousing; Data Mining
• Basic, Visual Basic; Scripting; HTML 5; some PHP, FLASH; Java; J2EE, Java Scripting; C, C+, C#; SQL Query Language, SQL Server; OLAP Cube; Oracle Financials, A/R, G/L, Fixed Assets.
• Finance (GAAP / IFRS / SOX); financial accounting; cost accounting; performance measurement
• EDI, EDI integration, EBS, EAI /MOM, data integration; distributed, federated model

RELEVANT EXPERIENCE:

Confidential, Dallas, Texas

Responsibilities:

• New Product Development (NPD) for first release of mobile authentication modal fingerprint. Customers with compatible devices would login to their bank accounts faster and more securely.
• Android development must allow iOS customers to switch platforms and have the same look-and-feel.
• Features: Enrollment, Login Screen, Login Authentication, One Time Password (OTP) Facility. Dashboard. Notifications: Pop-ups, Error Messages. Multi-function Authentication. Refactoring.
• Stakeholders: Authentication, Fraud/IS, Suspicious Activity Detection (SAD), and reporting specific to stakeholder reporting. Testing and sync with Release requirements. Stories not arranged for minimally viable product (MVP) deployments, single release only.
• Front-end: Effort limited due to desired pervasive look-and-feel between iOS and Android. Minor enhancements to User-interface (UI) as supporting features required.
• Back-end: Two (2) new micro-services. CRUD Connector. APIs. Android Runtime. Memory optimization. Virtualization. Amazon Web Services (AWS). REST. GemFire. Coordinate Virtualization, Performance and Platform activities.
• Non-functional Requirements (NFR). Bill of Materials (BOM) runs and other external groups supporting Pre-Production activities.

Technical Program Manager

Confidential

Responsibilities:

• Ensured that Android Development was aligned with existing Architecture and Security guidelines as well as Microservices Governance. DevOps pre-Production. Release Engineering. Release Planning.
• Aligned team with best practices for Rational Team Concert (RTC), collaborative elaboration for team progress, and other TPM requirements
• Weekly updates to Digital Book of Work (Thursday), Quarterly Business Report (QBR) and Monthly Business Report (MBR). Regular SCRUM ceremonies: Sprint Planning, Daily Stand-up meetings
• Supervised Backlog Management and Grooming twice weekly on coming sprint stories until complete
• Supplemented SCRUM Framework, as applied, with a twice weekly “DevTech” technical meeting to review stories in development for challenges and concern to ensure that development efforts were optimized as well as confirm Acceptance Criteria
• Re-activated Sprint Review to evaluate test scripts for completeness
• Demo to Product Owner biweekly. Sprint Retrospectives. Planning Poker recommended, not in use

Confidential, Columbus, Ohio

Responsibilities:

• Executive reporting for weekly Executive Committee meetings
• Weekly Governance reporting on Data Element Certification
• User acceptance testing System data conversion for Fair Lending Program
• Data element uploads from interim database into Metadata Repository deployed system
• Mass upload data entry audits
• Simple to complex enhancements to enable EBX for implementation

Confidential, Madison, Wisconsin

Consultant, Geographic Information System (GIS) RFP

Responsibilities:

• Vendors which were suitable for advising on needs assessment to determine replacement or upgrade.
• Organized managing sponsors for feasibility study and needs analysis for graphic information system (GIS) replacement or upgrade, interface integrations and geospatial data conversion; considered server upgrades and potential cost reduction on cloud storage through Amazon Web Services (AWS).
• Advised on strategic planning requirements for 10-15 year in operations
• Delivered plans for vendor selection engagement ahead of schedule, ESRI versus BlueMarble.
• Small energy start-up phase for Chesapeake Energy spin-off
• Corporate re-structure required new governance mechanisms involving program management, process reengineering, staff mentoring on project management (interim while seeking FTE senior project manager), resource allocation to start-up activities to address funding challenges
• Portfolio management for Infrastructure systems, including asset management, etc.

Confidential, Columbus, Ohio

Program Management Execution Data Management and Analytics

Responsibilities:

• Retail banking. Smart cards. Omni-channel marketing; Internet banking. Mobile banking.
• EDW Data Mart Online and Mobile for Corporate Internet Group (CIG)
• Channel Data Mart Migrations $95 million Integrated Customer Data Warehouse, six (6) data marts.
• Technology Upgrade (Planned Decommissioning of existing Enterprise Data Warehouse); Platform Migration from DB2 to Teradata; SQL Query Language; Informatica
• Simple to complex enhancements to enable customer data functionality; Data warehouse, data mining, upgrades and maintenance initiated; Master Data Management (MDM)
• Risk and Change Management. Quality Centre Requirements Traceability and Test plans, Defect Tracking
• Adapt deployments to process changes ECM to ITSM system replacement

Confidential, Columbus, Ohio

Senior Consultant

Responsibilities:

• Add efficiency to Accounting, Human Resources, and Procurement processes and introduce a computerized Work Management system while enhancing business functions through business process reengineering. Determine requirements and perform needs analysis for interfaces to various business intelligence systems, such as SAP GRC 10.0, supply chain management and Procurement. Business Objects.
• The Ventyx Asset Management implementation program was a part of the Enterprise Asset Management (EAM) Implementation and Change Management Initiative Portfolio by the sponsoring organization which was a regional associate of the performing organization, American Electrical Power (AEP) Tech Services.
• Work Management, Project Management (Asset Suite module), Labour Entry and Time Management, Purchasing and Contracts (Procurement), Inventory, and Project Manager with some interfacing 3rd party or proprietary peripherals (such as Primavera, Pasta, Documentum, an internally modified application called “Indus Knowledge Warehouse” (IKW), and a faxing system ( Confidential ); Inventory, Purchasing, Contracts workflows, configuration.

Confidential, Owings Mills, Maryland

Program Manager

Responsibilities:

• Required RFP to engage vendor for application integration with existing systems
• Utilized experience with RFPs, vendor contract negotiations and executions for cloud solutions
• Implementation of outsourced solution for ePayment capability for health insurance claims
• Integration with back end systems
• Implementation of payment customer service capability
• Remediation of technical infrastructure pre PCI-DSS requirements
• Implementation of ongoing PCI DSS evaluation structure

Confidential, Mason, Ohio

Senior PM

Responsibilities:

• SAP system by system requirements to build work breakdown structure
• Initial planning for project resource needs, budgeting and implementation
• Compliance with HIPAA regulations and specific requirements for medical education in clinical environment, data migration, conversion and management
• Directed program efforts from concept stage through planning, funding, and requirements into organization as discrete modules for sequenced application development
• Organized program management methodology, quality controls and testing plans.
• Software used to plan, deliver, or manage medical learning and health insurance claims practices within the organization using mediums such as virtual learning or instructor-led courses.

Confidential, Detroit, Michigan

Interim Manager

Responsibilities:

• Access Review for SOX Remediation, SAP-HR, SAP GRC, SAP-SRM, SAP-ECC; Active Directory, MS Exchange, Performance Management (Oracle / Hyperion); Disaster recovery federal and state compliance assessments.
• Segregation of Duties (SOD) Concept Study and Sub-project; Sun Identity Management solution (now Oracle Waveset) with Automated Provisioning as Software as a Service (SaaS), Infrastructure as a Service model (IaaS); Identity directory integration and access management; Identity workflows, resource provisioning and role-based access controls. Microsoft Exchange and Active Directory
• Technologies: JavaScript, Java, .NET, SQL and LDAP; ETL scripts, tools; Oracle finance and accounting
• Middleware and Enterprise Service Bus (EBS) architectures, XML and TCP/IP; Teradata; Security
• Requirements, design for workflow on account access privileges, segregation of duties and user self-services (managed passwords, delegation); Implemented, performed audit on internal systems

Confidential, Minneapolis, Minnesota

Senior Consultant

Responsibilities:

• Performed enterprise wide PMO-run effort for full disk, workstation, and laptop for 20,000 systems encrypted for security audit compliance. Federal and state government compliance.
• Enterprise Security Group Request for Proposal (RFP) and vendor selection Vericept, Vontu, PGP, etc. Quality review, risk, prevention of exposure to liability.
• Data management and data mining; Business Objects XI, Crystal Reports
• Created gap/fit-analysis; strategic planning for enterprise security needs, policies. Disaster Recovery; Risk Management (Business Protection). Inventory assessment and server upgrade schedule.

Technologies: Single sign-on (SSO), digital certificates, authentication, data privacy, security policy, identity management; Oracle, Windows 2000, 2003, XP; Network Infrastructure; PGP Encryption, Whole Disk Encryption, Vontu email encryption. Encryption, liability / loss prevention. Active directory.

Confidential, Minnesota

Governance Consultant

Responsibilities:

• Developed enterprise methodology for EPMO infrastructure managed services.
• Integrated and aligned systems, Oracle ERP, performance management (Hyperion), Oracle financials for demand management and requests; Matched ITIL with technology and proposed methodology.
• Call centre planning for IT outsource with request and demand management. Performance Management

Confidential, Westlake Village, California

Senior Program Manager

Responsibilities:

• Engaged as Senior Project Manager for PMO-led PLM and managed services. Oracle configured for insurance claims, grievances. Awarded contracts: Nevada, Indiana, and Kansas. Regulatory compliance.
• Defined roles and responsibilities, developed work plan structure and project schedule. Initiated documentation for SO-compliant approvals process, case management and clinical environments
• Strategic analysis, plans for enterprise application integration, data modelling, and process re-engineering.
• Outcome: Sarbanes-Oxley (SOX) Compliance. Directed multiple projects, performance management
• Hyperion and offshore resources, CMMi. Regulatory compliance. SSB Claims System ASP. HIPAA.

Technologies: Perot Systems ASP Diamond outsourced for digitized medical claims, Oracle, and Remedy

Confidential, Saint Paul, Minnesota

Responsibilities:

• Audit Requirements Analysis.
• Third-party verification review by VeriSign.
• Managed multiple work efforts for projects designed to protect, remove or otherwise secure plastic cardholder account numbers. Report of Compliance (ROC).
• Planned project with Architecture Review.
• VISA Cardholder Information Security.
• Handled business units, technical analysis.
• Database and data mining. Mortgage Banking Systems Remediation. Compliance PMO.
• SOX and CISP compliance/remediation. Business Process Re-engineering. Gap analysis. Integrated Risk Management. Oracle Financials. Security and Identity Management for end-user access to secured systems. Retrieval database for permissions. Active Directory.

Technologies: LDAP, RACF, SOA Metadata

Confidential, Minneapolis, Minnesota

Technology Program Manager

Responsibilities:

• Enhance usability and UI for integrated PeopleSoft and CTI in Brokerage Call Centre. Oracle Financials.
• Managed $5M corporate PLM-based initiative for a confidential private banking client. System integration, database conversions, data mining; Organized and supervised data centre moves related to mergers. Platform-as-a-Service (PaaS) and outsourced storage.
• High Availability. Key Performance Indicators. State government. Managed 12 - 25 reports.
• Supported hierarchy changes, warehousing database automation, usability. Mortgage Banking Integration. Loan Value reporting. Call Centre upgrade. Solutions Architecture. Security and ID management issues

Technologies: XML, Web, Firewalls, SOX Compliance. Agile framework, Rational Unified Process (RUP)