Expertise

Networking Services with Frame Relay and Mainframe Connectivity

• Windows Clients (all versions)
• Windows Servers (all versions)
• Windows Small Business Server (all versions)
• Windows System Management Server
• Cisco PIX, ASA & Routers
• Cisco IOS

Software

• SQL
• MS Office (all versions)
• Internet Explorer, Firefox, Google Chrome
• Microsoft Exchange (all versions)
• Backup Exec, ArcServe, Acronis, Windows Backup
• Remote desktop connectivity
• VPN clients
• VMware and Hyper-V

Routing and Communication Services

• DHCP(Dynamic Host Configuration Protocol)
• WINS (Windows Internet Naming Service)
• DNS (Dynamic Naming Service)
• RAS (Remote Access Server)
• RADIUS Server
• TFTP (Trivial File Transfer Protocol)
• SMTP (Simple Mail Transport Protocol)

Miscellaneous

• LAN/WAN configurations
• SAN/NAS Technology
• Wireless solutions
• Multimedia and Graphic Design
• Internet and Intranet
• Troubleshooting, onsite, remote, and phone support
• People skills, training, client presentations

Professional Experience

Confidential
Phoenix, AZ
IT Sales/IT Specialist
July 2011 – Present

Initially I was hired on to sell CabinetNG, and then manage the entire project from start to finish. This would include proposal, design, install, configuration, training, and support after. While working for AR Computers I found other opportunities to improve the small company and improve customer loyalty, these would include implementing a dispatch system, creating and implementing trouble tickets, and increasing the productivity of the two other engineers with better scheduling. These new systems will hopefully over time assist the owner of the company to focus more on building the business rather than doing day-to-day IT work. In addition to selling CabinetNG, I also started selling Managed Services contracts. This had already been done with a few of AR Computers' clients, but we took it to the next level with proactive management of the entire network infrastructure using LogMeIn Central and Pro. Using this software and technology has allowed us to proactively monitor all hardware and software errors, in turn allowing us to be aware of possible issues before the client is down.

Confidential
Encino, CA
IT Specialist
February 2009 to April 19, 2011

In addition to the entire Windows Server Systems architecture and network technologies, as detailed in the positions below, I have become an expert in paperless office systems. Adjamian Affiliated is a VAR for the paperless office systems Laserfiche and CabinetNG, which I have installed, configured, and supported. I took on the lead IT specialist role for multiple clients of Adjamian Affiliated, this includes maintenance of the network, servers, workstations and all necessary software for the business. My primary responsibilities are the installation, configuration, and remote support of the Laserfiche and CabinetNG software.

Confidential
Huntington Beach, CA
Systems Engineer
March 2008 to October 2008

While working at Alpha & Omega I was one of the Engineers assigned to specific clients. Proactive maintenance was the cornerstone in keeping the businesses up and running at peak performance, while also performing upgrades and new installs of hardware and software. I was vital in research and design of new technologies which included but was not limited to servers, security technology, and network hardware that we could implement to improve the businesses or solve a specific need. These needs consisted of disaster recovery, improving business work flow, increasing storage capacities, or bridging multiple offices together for better continuity.

Confidential
Jasper, IN
Project Manager/Engineer
September 2006 to December2007

My primary responsibilities were to coordinate all facets of current projects which included but were not limited to:

• Communication with customers and internal project team.
• Scheduling of required resources to complete projects.
• Define project scope, deliverables, schedules, budgets and tasks.
• Develop detailed project plans including resource plans.
• Utilize department engineers, project scheduler, and CSR's to produce timely project estimates.
• Effectively plan, schedule, and manage multiple projects meeting commercial and operational requirements.
• Develop Project Design Basis for projects assigned, including project scopes, cost estimates, and execution plans for new and expansion projects.
• Provide technical support on all data related projects due to my extensive technical background.

My secondary responsibilities were to assist in the TRF (Technical Request Form) process by designing a suitable yet cost effective solution for our sales department and their customer's needs, whether that is a new or expansive solution. My design skills were used in multiple fields of information technology which included:

• Local area networks
• PC installation and deployment
• Cisco wide area networks, PIX, ASA, and VPN Technologies
• Storage area networks
• Microsoft products including but not limited to:
• Exchange 2007, 2003, 2000
• Server 2003
• Windows XP
• Windows Vista
• RDP
• Citrix

I also performed Engineering duties when the need arose or if an emergency presented itself. I typically would assist customers with PC or server issues dealing with software or occasionally Cisco and HP hardware. I would also assist customers with basic firewall and router issues if the remote capability was there, if not I had many remote tools available to me that I could use to gain remote access. I also performed multiple Exchange 2007 installations along with Server 2003 and Active Directory installations.

Confidential
Jasper, IN
Network Manager
October 2003 to March 2006
My primary responsibilities at NAP Tools was the management of the entire corporate WAN and LAN, servers, security(on-site and electronic), routers, firewall, end user pc's, and the employees that comprised the hardware and network side of the IT department. I took a very hands on approach to management of our network and I believe NAP Tools benefited greatly by my skill and expertise that I brought to the company. To demonstrate my technical expertise I have listed just a few of my accomplishments from NAP Tools:

• Installed and configured Pix Firewall for security and remote access at corporate headquarters and Mississauga, ONT Canada for VPN tunnel access with Radius backend authentication with Active Directory.
• Installed and deployed remotely Symantec Antivirus Corporate Edition to all workstations, servers, and service center workstations.
• Installed, configured, and deployed multiple Citrix servers into our existing Citrix server farm. Published multiple business critical applications and allowed applications to be run via a secure Metaframe web portal.
• Implemented VoIP through all our routers and phone systems.
• Implemented SUS (Software Update Services) and its predecessor WSUS for patch management.
• Implemented spam filters and web filters
• Renegotiated our contract with Verizon Wireless saving us $5,000-$7,000 monthly and upgraded and distributed all new cell phones.
• We purchased a Compellent SAN with 1 TB usable storage, with plans to have 3 servers booting off of it.
• We used Group Policy and OU's within Group Policy to setup individual XP SP2 firewall settings for Workstations and servers.
• Moved all SQL data to SAN and moved SQL Server to new server
• Upgraded Exchange Server from 2000 to 2003 and implemented new OWA interface.
• Deployed Palm Treo's 700w to a few of the executive management. The Palm's were getting there email from our exchange server and syncing via Bluetooth when in the office.

Confidential
Columbia, MO
Engineer/Consultant
April 2002 to October 2003
With ISG I was an integral part of their business server and security group. I was also used as an asset to the sales team for technical expertise for site surveys or when prospective clients may have needed some technical expertise. My main duties included but were never limited to

• Installing, upgrading, maintaining, or repairing servers
• Installing and configuring large and small client server environments
• Security which included configuring firewalls, routers, wireless access, network, server and file level security as well.
• Storage area networks (SAN)

Confidential
Jefferson City, MO
Network Administrator to Columbia Foods
December 2001 to April 2002
With Kelly Services I was able to perform Network admin duties at Columbia Foods which included, maintaining all 250 PC's with software updates, end user support, and hardware support. I also administered all backup and restore functions, and coordinated a backup rotation with night shift crew. Oversaw multiple projects including Windows 95 migration to Windows 2000 Professional, upgrade of all 14 plant printers strictly to TCP/IP and upgraded firmware appropriately. A few other projects that I was able to complete during my tenure at Columbia Foods were; mapping of all network devices and availability, taking an up-to-date software inventory along with an accurate hardware inventory

Confidential
Jefferson City, MO
Computer Technician
February 1999 to December 2001
I fulfilled one of the six Jefferson City Technician positions and was a crucial part of the technology team with the following responsibilities and expertise:

• Windows NT 4.0, SBS 4.0 and Windows 2000 Professional, Server, and Advanced Server solutions
• Cisco routers
• Migrated an OS/2 to NT 4.0 network backbone for the Department of Family Services
• Providing support in all realms of desktop and server issues including both hardware and software
• Diagnosis of faulty equipment, networking, modem and ISP installation
• Complete workstation and/or server installation
• Y2K evaluations
• I also used my expertise in presentations and multimedia for the sales department and company as a whole
• I also performed duties in a contractual basis at the Office of State Courts Administrator throughout Missouri, installing Windows NT 4.0 workstation and Lotus Notes
• Knowledge of installation, configuration, maintenance, and limiting users and their mailboxes with Microsoft Exchange
• Backup Exec and Arc Serve are backup products that I have used for complete redundancy in many offices.
• I have also performed Exchange migrations
• I have a lot of experience installing and configuring Breezecom wireless products

Education/Certifications

Confidential Certification
January 1, 2000
4039, 4049, 4059 model printers

Confidential Certification
November 17, 1999

Confidential A+ Certification Program
May 20, 1999

Confidential
St. Louis, MO
1999

Have taken many classes in router configuration, and have listed them in detail:
Basic Router Configuration, Virtual Private Networks & Cisco 1720, New Cisco 800 Series Routers, ISDN Basics, Cisco Certified Network Associate (CCNA) Prep Course, Frame Relay, Wan Protocols, Advanced Routing Protocols (BGP & OSPF)

Confidential
Abilene, TX
1994-1995

Music major with emphasis in Music Performance. I participated in many concerts, plays, musicals, recitals, and musical juries of my peers. I played collegiate tennis while I was there and went on to the state competition and placed in the top 10.