SUMMARY:

Results - oriented Senior Project and Program Management professional with over 25 years of experience in managing complex, small and large multi-million dollar projects from concept to implementation; Customer Development (Waterfall, Agile and Hybrid), COTS, Infrastructure, Relocations and Organizational Change. Proven analytical abilities and business acumen to understand clients’ objectives from a strategic perspective with a unique ability to discover and solve the root cause of project impediments. Strong communication, collaboration and negotiation with internal and external stakeholders. Consistently providing expertise beyond project management by applying methods for better user adoption and increasing vendor value. Strong negotiation, vendor management and contract development skills.

EXPERTISE AREA:

• Project Management
• COTS Implementation
• Incident Management
• Organizational Change Management
• Application Development
• Accessibility and Certification
• Vendor & Contract Management
• Business Transformation
• Infrastructure
• API performance
• Audit and Compliance
• Risk Mitigating & Planning
• Project Management Office
• Business Intelligence
• MFA / SSO technologies

TECHNICAL SKILLS:

Tools: Microsoft Projects, Zoho Projects, MS Project Server, SharePoint, Clarity, Planview PPM, MS Office, Jira, Jama, Slack Enterprise Grid, IBM Cloud Identity, Remedy, Doors NG, Watson Analytics, Citrix, MS SQL Server, Tableau, Trackwise, Zoom Text, Dragon, Jaws, Basecamp, Asana, Remedy, Primavera, MDM, SAP Ariba, IBM Rational Tool Suite, SalesForce, Service Now, JIRA, HP ALM, SpotFire Reports, Wiki/Confluence

Methodologies: PMI, Agile, Waterfall, LSS

PROFESSIONAL EXPERIENCE:

Confidential, Allen, Texas

Senior Project/Program Manager

Responsibilities:

• Plan, schedule, manage and deliver complex co-dependent backlog of complex projects in multiple phases into production for on cycle and off-cycle releases.
• Provide Program and Project Management support to guide, lead, configure and resolve complex project phasing issues, risks and develop mitigation plans.
• Work directly with Application and Data architects to develop Epics Stories and Sub-Tasks
• Provide guidance, execution and development of governance processes consistent with company transition from Waterfall to Agile program and project management processes.
• Managed, directed and delivered variety of projects into production which include:
• Rearchitected 60 APIs’ to deliver improvements for MyFrontier mobile application using new Microservice lightweight architecture and MFA/SSO enhancements.
• Enhanced remote drop-ship process
• Conducted 8 tax compliance audit projects
• Implemented billing charge structure changes for video technician installations
• Implemented billing revenue enhancements for calls to live operators
• Scrum Master for 2 project teams to transition organization Base Management revenue enhancement approaches
• Migration of 90K tiered rate customer accounts and updates to monthly billing processes and cycles called ‘Soft-Landings’
• Developed new service, API and architecture to achieve Level 2 and 3 certification for Credit and Debit card remittance payments to Chase payment card processing.

Confidential, Sacramento, CA

Program Manager

Responsibilities:

• Worked with CIO and CTO to develop comprehensive cross-functional organizational plans for designing, developing and implementing new DevOPS tool stack, workflow processes, project plans, dependencies, organizational change management and procurement plans.
• Worked with Chief Counsel to develop requirements, procurement approach, SOW’s and plans for the delivery of DHCS sponsored IT projects.
• Developed comprehensive plans to migrate operations to new facilities; includes space planning, phased migration strategies, infrastructure provisioning, data conversion and migration to Cloud infrastructures.
• Developed Disaster Recovery and Business Continuity planning for pre migration, during migration and post migration business continuity.
• Headed large and extensive contract negotiations with selected project vendors (IBM, HP, Conduent, SAP) for new DevOps tool stack for Incident Management, Master Data Management, Contact Management, Planview PPM for Governance and Portfolio management, Cognos for Business Intelligence, Release and Code Management, Management and team Collaboration tools - activity included requirement definition, GDPR, Terms and Conditions, SOW development.
• Identify initial project risks and designed corresponding mitigation plans.
• Led Change Control Board and Governance Committee to control change and escalated issues.
• Collaborated with executives, SMEs, and legal counsel to develop requirements, staffing matrices, and contract Terms and Conditions.
• Prepared and delivered SOWs for the implementation of multiple software as service projects.
• Spearheaded project management life cycles for 3 assigned projects utilizing full SDLC and ITIL framework.
• Managed change requests and identified impacts on project timeline and budget.
• Served as liaison between IT and business closing requirements and communication gaps.
• Planned, conducted and successfully executed Proof of Concept and implementation of IdAM into production.
• Developed succession plans of external IT services and contractors.
• Provided mentoring and leadership support to the PMO.
• Managed all project schedules in Microsoft Project.

Confidential, Sacramento, CA

Senior Project Manager

Responsibilities:

• Responsible for pre-bid evaluation, response composition, compliance and submission.
• Developed project plans in compliance of solicitation requirements for strategic projects and SOX audits.
• Wrote and edited all strategic technical and narrative responses.
• Performed final revision checks and sign-off for all responses.

Confidential, Sacramento, CA

Program Manager

Responsibilities:

• Advised team of Project Managers to mutually coordinate technical team(s) and seven contracted solution providers
• Successfully delivered COTS system implementation into production for first release.
• Managed relationship with COTS system integration vendor from requirements definition, designs, development for enhancements and acceptance testing.
• Collaborated with executives and vendor to develop the product strategy, delivery, and release schedules.
• Setup PMO office vision, execution, base governance processes and processes.
• Continually communicated and reported to project sponsor, senior executives, divisional business and technology management, and Project Management Office in order to communicate ongoing progress, tracking and mitigation of issues, and management of scope.
• Aligned project requirements to project scope via elicitation, refinement, validation, and baseline.
• Developed project plans in accordance with agency standards.
• Led the development of the Privacy Impact Assessment (PIA) to comply with privacy-related legal and regulatory compliance requirements.
• Managed internal and external stakeholders and vendor expectations against contracts, statements of work and deliverables.
• Provided mentoring, strategy and oversight to other PMs and Delivery teams.
• Developed Change Control Plans to manage project alignment with relevant processes: governance, impact analysis, change request, scope control, and escalation.
• Received, triaged, develop root cause analysis and remediation strategies for tool defect and operation incidents.
• Continually negotiated contract scope, project deliverables which were necessary to meet contractual and project deliverable acceptance via established Deliverable Expectation and Deliverable Acceptable process.
• Chaired and led Change Control Board on evaluating critical scope changes.
• Proactively executed project risk management and development of mitigation plans.
• Successfully planned and executed a complex, phased-overlapping, implementation strategy.
• Maintained and provided all reporting requirements.
• Supported organizational change management and training following PROSCI model.

Confidential, Sacramento, CA

Program Manager

Responsibilities:

• Direct Management of technical team(s) and seven contracted solution providers
• Contract management and coordination of large internal/external (vendor) teams.
• Developed project plans in accordance with standards and performed financial analysis.
• Successfully delivered COTS system implementation into production for first release.
• Managed relationship with COTS system integration vendor and multiple supporting third party vendors from requirements definition, designs, development for enhancements and acceptance testing.
• Migrated legacy server farms to new cloud based server infrastructure. Includes networks, routers, circuits, disaster recovery and failover network.
• Collaborated with executives, vendor and IT department to develop project phases, product strategy, product delivery, and release schedules in order to minimize scope creep and report progress.
• Development of Project Approval Lifecycle (PAL) for stages 1,2 & 3 documents to oversight agency.
• Guided IT department in architectural planning, programming, and database administration in alignment with project objectives.
• Continually negotiated contract scope, project deliverables which were necessary to meet contractual and project deliverable acceptance via established Deliverable Expectation and Deliverable Acceptable process.
• Led discussions on Point of Sale (Ingenico) POS requirements, design and implementation, including security tunneling and compliance.
• Managed master schedule, resources, and milestones using Microsoft Project Server and Clarity for Program level tracking of vendor relationships and projects.
• Tracked complex requirements by creating traceability matrix and mapping together requirements, approval processes, and baseline.
• Executed overall project risk management and development of mitigation plans.
• Evaluated and escalated critical risks and issues using root cause analysis.
• Conducted phase-gate reviews with Agile development team and Product Owner to mitigate project risks and evaluate project requirements against developed code.
• Updated and maintained all project reporting requirements.
• Managed requirements, workflows, use cases, test scripts and user acceptance in JAMA.
• Developed succession and transition plans for remaining product releases, change management and assumption of operations.

Confidential, Sacramento, CA

Program Manager / Senior Project Manager

Responsibilities:

• Analyzed at-risk project and renegotiated new project scope following SDLC framework.
• Successfully delivered and enhanced COTS system implementation into production for 9 (nine) releases.
• Managed relationship with COTS system integration vendor from requirements definition, designs, development for enhancements and acceptance testing.
• Continually communicated and reported to project sponsor, senior executives, State oversight agencies, divisional business and technology management, and Project Management Office in order to communicate ongoing progress, tracking and mitigation of issues, and management of scope.
• Direct management of business, technical team(s) and contracted solution providers to enhance and develop COTS application over multiple projects following SOA framework
• Managed multiple contracts and collaborated with internal and external executive teams on strategies to achieve project objectives within assigned budgets and timeline.
• Oversaw all project phases, budget, schedules (MS Project), planning, resources, and schedules to meet milestones and deliverable development.
• Managed program vendors using Clarity PPM.
• Development of feasibility study reports (FSRs) and lifecycle (PAL) stages 1,2,3 & 4 documents to oversight agency.
• Developed strategy and requirements to implement Tableau for Business Intelligence that spanned multiple divisions and met FED regulations for reporting.
• Managed all stakeholder (internal and external) and vendor expectations, schedules and contractually obligated project objectives.
• Wrote Financial Analysis Worksheets (FAWs) following SIMM 19B guidance.
• Developed project governance processes and facilitated operation of Change Control Board, Configuration Management, Release Management, and Incident/Issue Management processes.
• Continually negotiated contract scope, project deliverables which were necessary to meet contractual and project deliverable acceptance via established Deliverable Expectation and Deliverable Acceptable process.
• Led, Waterfall and Agile development teams, to develop ETL scripts, interfaces, and major application enhancements.
• Led and developed new incident management process to triage incidents, train staff on root-cause analysis, track, remediate and resolve.
• Led the development of detailed test plans, repeatable scripts, logs and test-related materials
• Created service delivery plan for live system adaptation and user support.
• Tracked performance issues related to service delivery and application performance.
• Managed Maintenance and Operations (M&O) post-go-live for over 1950 users statewide.
• Maintained and provided all reporting for executive, audit teams, compliance agents and vendors.
• Supported organizational change management and training activities for all releases.
• Developed Project Management office to support operations, governance, risk and issue tracking and organizational schedule management and reporting.