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Project Manager Resume

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New Jersey, NJ

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SUMMARY
Project Manager and HR Certified professional with over 15 years of hands-on Management and HR experience in both union and non-union environments. Highly successful working with all levels of management and employees to develop and deliver HR initiatives. Hands on experience with management/employee teams in Operations, Sales/Retail, Customer Service and Telecommunications.

PROFESSIONAL EXPERIENCE

Confidential, December 2008 - November 2011
Project Manager/Supervisor

Confidential, December 2004 – December 2008
Professional Placement Agency (Owner)

  • Owner of a full service professional placement agency.
  • Met with “decision makers” of corporations to ensure their staffing needs were met
  • Interviewed potential candidates for specific openings and coached throughout interview process
  • Sourced, screened and placed candidates within industry related positions.
  • Some industries include: Retail, Telecommunications, Customer Service and Textiles (Import/Export).

Confidential, December 2002 – July 2004
HR Director

- Member of Executive HR Team supporting 300+ employees in a retail environment

  • Supervised front office and training staff. Ensured that daily HR functions were adhered to and that actions forms (terminations, LOAs, salary adjustments, etc.) were done in a timely manner
  • Led daily recruitment process for Executives and Associates, i.e., job postings, interviewing, staffing, drug tests and background/credit checks
  • Partnered with Management on compensation issues for new hires, merit review increases, rate adjustments, employee relations and performance reviews.
  • Managed unemployment claims
  • Partnered with Payroll, Benefits and Sales Audit as appropriate
  • Coordinated employee activities with outside vendors

Confidential, April 1982 – December 2001

Human Resource Partner April 1996 – December 2001

  • Delivered HR support to Sales Management team and employees remotely on Performance Management, Staffing/Hiring and Employee Relations
  • Partnered with Corporate HR Compensation team in managing wage and salary administration and appraisal process
  • Member of HR team who integrated company policies and procedures after merger with TCG. Worked closely with HR Director of TCG in understanding AT&T policies, benefits and value of employment and interpreting to employees after merger.
  • Participated on weekly training calls with support staff (approximately 50 employees nationwide) after merger to ensure there was compliance with AT&T policies as well as answer HR questions.
  • Created and delivered training material on P&Ps, Welcome Binder and New Hire Orientation
  • Supported teams in Sales, Call Center, Retail and Technical organizations.
  • Communicated policies and procedures such as Code of Conduct, EEO/AA, FMLA, ADA and EH&S.

Confidential,Store Manager March 1988 – March 1996

- Managed 2 successful retail stores - $2m/$1m revenue.
- Directed and managed union employees in fast paced Retail environment.

  • Successfully led team to exceed revenue and lease objectives
  • HR Responsibilities - Recruited, administered tests and interviewed potential sales associates
  • Trained employees on business and residential products and services
  • Prepared and administered yearly performance appraisals
  • Partnered with Union leadership in ensuring guidelines and union agreements were being adhered to.


Confidential,
Manager April 1982 – April 1986

- Managed staff in a fast paced-12 hours a day Call Center

  • Interviewed and hired bilingual customer service reps.
  • Coordinated training and development of employees.
  • Created and implemented training manual and telemarketing scripts in English and Spanish.
  • Trained outside vendors on company services.

EDUCATION AND PROFESSIONAL CREDENTIALS

Certified Human Resources Manager
Professional Management Development Program
Management Certification
Business Management Program
Certificate of Executive Assistant

COMPUTER SKILLS/OTHER

  • Microsoft Office Products – Word, PowerPoint, Excel, Outlook
  • Kronos
  • SOTS, POCITS, TIRKS, TRACE, SAART
  • Search Engines: CareerBuilder, Monster, The Ladders, LinkedIn, Indeed.com, etc.
  • Language: Fluent in English/Spanish, Conversational French

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