Systems Analysis & Design / Software Development / Lifecycle Project Management / Work Flow Process Improvement / Help Desk / Vendor Management / SOA / Customer Satisfaction / Quality

As a skilled project manager and business / systems analyst, I have a record of contributing to improved margins for small, mid-cap and Fortune 500 companies. A hands-on professional, I have managed complete life cycles from requirements to implementation and post implementation of critical and essential IT projects and enhancements. Expert working with Waterfall and Agile methodologies.

• Implement process improvements that dramatically reduce costs
• Manage complete project lifecycle, improving quality and customer satisfaction
• Analyze and deploy critical IT systems
• Develop and manage vendor partnerships

A team-oriented leader, I am an effective communicator who works well with end-users, business analysts, managers, directors and vendors. I received an Associates degree in Data Processing from the Community College of Beaver County and continued my professional development with advanced IT classes.

Industry experience: pharmaceuticals, insurance and manufacturing. Systems Hardware: IBM 3090, IBM 9370, IBM PC XT, IBM 486, UNIX, AIX. Software: BMS, CICS (command level), CMS, COBOL, Micro Focus COBOL, ISPF, ONTIME, FTP,CLR(HL7) Shell scripting, TPX, TSO, PMS, Microsoft Office Suite, Microsoft Project, Share Point, Visio, PANVALET, CCC Harvest, Endeavor, Lotus Notes, FOCUS (IBM Reporting Tool), Websphere /Portal, PRIMAVERA, VI Editor, Ultra Edit, SQL-Plus, Outlook, DBMS, VSAM, Oracle, ISAM, DB2 & Quality Center.

Key Industry experience in years: Business Analyst 10 years, Project Manager 15 years, Websphere/Portal 5 years, Agile 2 years, Developer COBOL 25 years, Micro Focus COBOL 5 years, ISPF 20 years, FTP 20 years Shell scripting 5 years, TPX 15 years, TSO 20 years, PMS 1 year, Microsoft Office Suite 15 years, e-commerce 9 years, Microsoft Project 12 years, Share Point 1 year, Visio 14 years, PANVALET 25 years, CCC Harvest 5 years, Endeavor 16 years, Lotus Notes 10 years

Selected Accomplishments

Project Management / Business Analysis

At Confidential 2007 – 2009 (Tek Systems):

Project Manager/Analyst sessions. Setup and sponsored JAD to present an SOA solution to replace antiquated Rating System (Home Grown).Created agenda and step by step process to accomplish this goal to bring mobility and flexibility to incorporate multiple systems to use the same Rating Engine. Websphere/Portal quick quote to verify credit rating, age and pertinent pre qualifying customers requirements.

Business Analyst - UML Use Case for PMS for Confidential. Defined players and systems to develop changes to access a new Rating Software (CGI). Met and worked with all stakeholders, users and developers to clearly state business requirements at both high level and detailed level.

Process improvement. Wrote business requirements to create called/linked module, driving consistent performance for multi accessible module and standardizing the method of access. This kept coding and testing to a minimum so that developers and analyst could focus on core functions of the project.

Waterfall/Agile/Rupp Methodologies. With a background in Project Management facilitated and participated in the life cycle of SOA project using best methodologies to complete project. In the case of SOA project used an Agile approach to break up the plan into smaller more manageable projects to accomplish this integration.

As Consultant, Confidential, 2003 to 2007. Project Manager, worked with clients to integrate small to medium size payroll, claims and customer service systems. Created project plan(s) and documented complete system(s). Utilized; Waterfall methodology for SDLC to install enhancements and integration. Portal interfaces to update databases for client billing system. Duties included but not limited to: writing business specifications and testing use cases. Verifying database using SQL and reports. Duties also included travel to specific client sites.

At Confidential 1991 - 2003

Project Manager – Replaced Care Management System (In-house) with Client Vendor Software. Led team (20 people) to replace antiquated mainframe Care Management system with vendor client server system. This software supported 500 plus users both fixed and mobile. Complete project control from Scope, Implementation to Post meetings. Portal / Websphere interface to verify benefits validation. Verified all users were current, functional and documented of all problems both resolved and unresolved.

Project Manager – Care Management System (In-house). Led team to write and integrate new system to track Care Management health care HMO, PPO and Indemnity products. As a Project Manager in addition to writing project plan, I was involved in all aspects of full system life cycle. Duties included; Write scope / business / technical documents to name a few. This system was successfully installed with over 50 on-line and 100 batch reporting programs. Once system installed maintained support and new enhancements to system.

Cost Savings / Process Improvement

Cut programming/testing expenses 75% at Confidential while meeting state verification requirements. State required verification whether customers were using comprehensive car insurance on more than three vehicles. Analyzed best system to verify information, analysis uncovered prior system was in place. Decided on most effective system and implemented change.

Used Service Oriented Architecture (SOA) to add vendor software for projected savings of 20 to 30%. Company needed to incorporate vendor software. Convinced management to use SOA. Architecture would eliminate hard coding of programs and add current and future vendors’ software without changing the core system.

Saved one-quarter of a million dollars annually with vendor partnership. Highmark wanted to replace its current mainframe Care Management system with a vendor\'s software. Led team to analyze diverse vendors utilizing a grading system focused on functionality, mobility and architecture. After exploring over 100 vendors, chose cost-effective partner, cutting cost of current system 35%.

Developed collaborative approach between tech and business, resulting in 20% decline in system defects. Program bugs were causing problems for Care Management customers at Highmark. Included business analyst in coding walk-through meeting, identifying potential problems and improving quality.

Improved helpdesk performance and timeliness. Helpdesk was unresponsive and unprepared to resolve end user and batch issues. Created a documentation template. Developed category of new and similar issues. Placed document on share server so all parties could access information. Decreased end-user issues by 90%.

Systems Analyst / Tek Systems Consultant, Confidential, 2007 to 2009. Duties included Tech lead / Systems & Business Analyst / Developer for Erie Insurance Policy Management System. Worked on all aspects of system life cycle. Workflow specialist, providing cost estimates and meeting staffing requirements for new system development or enhancement. As a team member participated in Request for Proposal and Statement of Work for vendor requirements providing estimates and time-line for CGI rating engine software integration.

• Met with end user(s) and/or business unit. Met with end-usersto extract recommended changes and/or enhancements. Created document (requirements) to define detailed and clear requirements and map to current system for functionality. Analyzed workflow to allow changes to be made with as little as possible disruption to core system when applicable. Assessed impacts to the current system and allow for scope creep. Recommended alternate solutions and obtained sign off from end user. Created user test cases and identified use test cases and /or scenarios, testing changes and currently working functions through the entire life cycle. Created test cycles for both positive and negative tests to simulated production runs. Verified database was being updated correctly and reports were running seamlessly. Also included changes/enhancements derived from the business specifications.

• Conducted meeting and presentations. Ensured that standards were met and projects were staying within budget, Held ad-hoc meetings that could include all stakeholders and/or in-house experienced business analyst. Presented current timeline progress and alternate solutions, if needed, to all stakeholders. Presented diagrams, charts, workflow or any visual tools that is accessible to accomplish a clearer picture to all stakeholders.

Consultant, Confidential, 2003 to 2007. All clients required a confidentiality agreement signature to protect trade secrets. Consulted and participated as a project manager to integrate small to medium size payroll, claims and customer service systems. Duties included documenting complete system utilizing Waterfall methodology for SDLC, writing business specifications and testing use cases scenarios then verifying database using SQL and reports.

Programmer / Analyst (Business and Systems) / Project Manager, Confidential, 1988 to 2003. Started career as a developer then promoted to System and Business Analyst and Project Manager / Manager. Duties included managing budgets of up to $1.3M for Care Management department for tech teams, programming enhancement, new development, business requirement, implementation and all system life cycle functions. Set-up and participated in walk-though for workflow and verification that all requirements met.

Earlier: Programmer, Computer Operator / Programmer, Confidential.

Education

Associate degree in Data Processing Data Processing, Marketing Minor

Working on a MCSE Certification