SUMMARY:

• Accomplished and results - driven executive with 20+ years experience and success in project/program/portfolio management—specific expertise in DevOps and infrastructure technology. Champions governance, direction, implementation, execution, control, and completion of all projects—aligned with organizational strategy, commitments, and goals.
• Designs operational and risk mitigation plans; manages portfolio priorities and resource allocation (including highly technical resources).
• Ensures all projects stay on schedule and within budget. Employs consistent project methodologies in a pragmatic fashion to capture predictability, control, transparency, and optimal quality of all projects and programs.
• Highly adept at Project Management Institute Methodology (PMI), Software Development Lifecycle (SDLC), Agile SCRUM, and Agile Kanban. SAFe 4 Scrum Master .
• Leads, develops, and empowers top-performing technical and non-technical teams.
• Excellent communication and interpersonal skills; builds and maintains positive and sustainable relationships with diverse groups of clients, colleagues, and key stakeholders.
• Recognized for sound judgment, innovative problem solving, and solid business acumen.
• Proactive, self-driven, resourceful, and respected.

EXPERIENCE:

Confidential, New York, NY

Project Manager

Responsibilities:

• Developed governance structure conducting regular and accurate progress and risk updates to core, management, and executive teams.
• Delivered presentations in client meetings for effective project initiation and stakeholder management
• Established Resource Management forecast. Accurately managed resource staffing and costs. Maintained positive culture.
• Performed quality and timely project delivery through elicitation and analysis of processes and requirements
• Prepared technical design documents in collaboration with developer and architect teams.
• Conducted successful negotiations with internal and external parties for CRM project completion and operational transition.
• Analyzed project cost and tightly managed to allocated budget.
• Input into project methodology (PMI, Scrum, Iterative), collateral, processes, and tools (Clarity, Jira, MS-Project).

Confidential, New York, NY

Process Improvement Project Management Office (PI PMO) Program Manager

Responsibilities:

• Stabilized at-risk projects and established blended DMAIC and PMI methodology for rationalized effective project delivery; shifted organizational focus from short duration process improvement projects to projects with greater complexity and dependencies.
• Utilized far-reaching PM experience and PMI process knowledge to identify gaps in process execution and level of risk; collaborated with stakeholders to design, execute, and monitor execution gap action plans.
• Established strategic 2017 project portfolio forecasting cash flow revenue critical to the financial recovery of Confidential Healthplans; rationalized strategic alignment, revenues, costs, dependencies, resourcing, timing, and risk
• Directed change, risk, and status through designed governance and process (previously lacking in organization) to determine projects for upcoming year impacting support of strategic goals and accurate budgeting; developed effective process of gathering ideation and applying stratified criteria scorecard.
• Captured 25% cut in medical supply expenses and operating expenses via dynamic execution and cross-functional strategy; reduced number of vendors, optimized authorization process, and negotiated reduced pricing.
• Delivered Healthcare Technology enhancements to Care Management System applying Agile Kanban and Jira experience.

Confidential, New York, NY

Enterprise Project Management Office Operations Manager

Responsibilities:

• Defined and polished project and program delivery methodology, processes, and metrics—ensuring flexibility, compliancy, and practicality. Enhanced delivery of strategic business program delivery by analyzing trends and forging effective collaboration with Program and Project Managers.
• Devised governance framework and cycles for reporting key performance indicators (KPIs) and management of risk, change, scheduling, budgeting, resourcing, and issue escalation—and subsequently provided critical insight to senior leadership. Notably created:
• Project Dashboards
• EPMO Portfolio Executive Scorecard
• Project Financial Forecast
• Resource Management and Forecast
• Information Technology utilization d Confidential
• Fostered compliance and Performance Management having created a Project Audit Book and conducting in-flight project reviews, and closing reviews. Review scores factor into performance appraisals and highlight areas of the methodology to be reviewed.
• Enabled Project and Program Delivery stakeholders with an essential toolkit architected, implemented, and supported on multiple platforms such as HP Portfolio Project Management System, Microsoft SharePoint, department intranet, artifact templates, and workflows.
• Designed and implemented resource management capability allowing transparency of demand, allocation, and capacity. Modeling and alignment of forecasted portfolio resource demand to capacity.
• Managed staff of 2-5 professionals plus matrix document / process owners supporting the above service.
• Notable Project / Program Deliveries include:
• Master Scheduler for the multi-year $90M ICD-10 Program. Created and reported Master Schedule. Executive Leadership extensively used the Master Schedule for timeline guidance and the project delivery teams relied upon it to manage project inter-dependencies.
• Project management of the Pay Group Consolidation project. Reduced process overhead and improved payroll processing cost. Seamless transition involving PeopleSoft and ADP Enterprise.
• Seamless transition involving PeopleSoft, ADP Enterprise, and general ledger interface.
• Project management of the Compliance Monitoring Tool project. Real-time tracking of Medicare Compliance activities, highlighting of exceptions, tracking of corrective action plans. Enabled management and demonstrating of compliance to Centers for Medicaid and Medicare Services (CMS). Collaborated with vendor to establish overall project activities and ownership. Managed costs, schedule, issues, risks, and communications to completion.

Confidential, Bronx, NY

Project Manager

Responsibilities:

• Leader of mission critical business, application development, and IT infrastructure projects. Design IT Infrastructure and DevOps solutions to implement the approved business cases. Responsible for end-to-end project lifecycle - implementation strategy (buy/build), staffing model (onshore/offshore/fixed price), review and approve technical designs, oversee implementation and quality control, manage the deployment,, and adoption processes, provide post-deployment support and maintenance.
• Evaluated, managed and mitigated business risks associated with technology platforms used by the business. Evaluated criticality and magnitude of individual risks. Establish technical, such as disaster recovery, and non-technical, such as business process modification, strategies for risk mitigation.
• Applied PMI PLC (Waterfall), SDLC, and Agile Scrum methodologies as appropriate to deliverables.
• Confidential Macess Document Management and Imaging solution integration with Trizetto Facets and Amisys systems was implemented including: imaging, OCR, workflow, and document management. Eliminated paper in the processing of nearly 900,000 annual submitted claims and 150,000 annual applications. Increased business intelligence for the company and saved greater than $1M per annum in services, staffing, and consumables.
• Altec Doc-link document management and workflow implementation and integration with Microsoft Dynamics SL (Solomon) accounting software. MS Dynamics SL Business Portal was also implemented. Eliminated paper processing and storage for the Purchasing - Accounts Payable lifecycle. MS Dynamics SL Business Portal reduced information support costs, minimized corrective actions, enabled self-servicing, and immediate access to request / invoice status. Annual savings of approximately $200,000 in staffing and consumables.
• Community Workforce Management was implemented for a call center servicing greater than 330,000 constituents. Forecasting of agent scheduling was improved, staffing levels were optimized, and intra-day management of agent staff was streamlined. Reductions were realized in telecommunications costs, unplanned shrinkage, and unplanned attrition. Customer satisfaction was increased through proper skills development/staffing and managed wait-times. Nearly $300,000 was saved in staffing for the first year.
• Avaya Contact Center Express and SimpliCTI SimpliView implementation and integration with Facets and Amisys for the Customer Service Call Center. Customer satisfaction improved through by focused automated routing of calls to the correct skills and automated setup of caller information in agent desktop applications. Per call service time decreased 14%.
• Redesigned and launched new web presence. Implemented Ektron CMS400.NET allowing business users and non-technical personnel to add, author, and update web content. Furthered the company’s brand concept. Reduced mailing costs by $20,000 annually and supplemented the traditional call center agent.
• New portal site for our 330,000 constituents was created to service their needs related to Claims, Eligibility, Member Benefit Information, and Administration. Provided fast, accurate real-time provider/member information directly from Trizetto Facets leveraging Trizetto Payor Transaction Services (PTS).
• Managed 5 teams for an accelerated 7-month project to design, build out, test, and consolidate 800 staff to a new headquarters building. Managed all aspects related to d Confidential center environment, cable plant design, Cisco switched local area network, Avaya TDM / IP voice network, virtual environments (Citrix and VMWare) and external connectivity. Leadership role for project team aligning to current and future business requirements. Managed RFPs, materials lists, budget, vendor selection, impact analysis, communications, and implementation. Coached.
• Successfully led delivery and tests of applications and services deemed critical within agreed Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO) in the role of Secondary Business Continuity Coordinator for the Voice and D Confidential Infrastructure Department. Collaborated with business areas to document critical resources, information, and processes required.
• Managed project team consisting to create development lifecycle, create supporting environment platforms, and configure cross-platform version, build, and release management. Enabled forecasting, rollback, auditing, and tracing of activity.
• Identified, oversaw, reviewed, and participated in assessments and audits of infrastructure and process. Coordinated action plans for remediation of GAP items. Monitored progress and completion. Our company became one of the 38% of Healthcare Payors as of January 2005 who were compliant with the HIPAA Security Rule.

Confidential, New York, NY

Solution Director

Responsibilities:

• Led the Sales Executive team and client executives through experience in practice areas associated with enterprise technologies and management of key CA consulting resources.
• Crafted and presented proposals identifying business value outcomes to the client.
• Cultivated productive client relationships by ensuring expectations of the client were aligned with delivery capabilities, and provided technical guidance, oversight, and quality assurance. Highest ranked Manhattan-based Strategic Accounts Business Development Manager during 2001 Performance Appraisal period.
• Contributed greater than $70 Million in revenue contracted to CA.
• Change Management, Software Distribution, Enterprise Management, Predictive Technology, Network Management, Software Delivery, Cross Platform Scheduling, Asset Management, Enterprise Virus Management, Security, Web Management, Customer Relationship Management, Service Level Management, Storage Management, and Mainframe product competitive replacements

Confidential, New York, NY

Manager of Infrastructure End User Services, Vice President

Responsibilities:

• Management, specification, and awareness of the controls and processes used to protect Chase information / technology assets for Infrastructure-managed customers; ensuring availability, confidentiality, and integrity of information.
• Partnered with Line of Business, Risk Management and Audit. Identify, oversee, review, and participate in assessments and audits of infrastructure and process. Coordinate action plans for remediation of GAP items. Monitor progress and completion.
• Advised on policy. Contribute to the evolution of existing baselines and control policies.
• Proliferated awareness of policies to Line of Business.
• Administered and drafted Risk Acknowledgements when necessary.
• Assured that all essential business functions identified by the businesses of Capital Markets Fiduciary Services are recoverable during a contingency event. Mobilization of technical team to meet the recovery needs of the business. Documentation and maintenance of recovery plan to be d by Infrastructure in preparation for a contingency event or tests. Liaised with supporting development teams.
• Ensured and directed that logical access control administration of clients is in accordance to established Chase standards for all platforms used by Capital Markets Fiduciary Services. Focused on process, detective measures, validations, and Information Owner re-s.
• Management of Call Center Operations including processes and procedures to ensure proper resource assignment to resolve issues effectively, proper escalation, scheduled user satisfaction follow-up, and performance metric reporting via tracking software.

Confidential, New York, NY

Manager of Network Architecture

Responsibilities:

• Migration to new Cisco switched network infrastructure: Assessment, proposal, budgeting, standards, design, project management, and implementation. Coordination with other areas’ requirements.
• WAN Connectivity Migration: Analysis, design, and coordination for the migration of the Confidential domestic T1 WAN to a global MCI Hyperstream Frame Relay WAN with ISDN backup.
• Lotus cc:Mail to Microsoft Exchange Migration: Member of committee creating new Exchange and Internet mail environment. Designed and coordinated migration procedures.
• Remote Office Management: Infrastructure management, budgeting, and rollouts in the remote offices located in Hong Kong, Milan, Italy and Seoul, Korea, consistent with that applied in the United States offices.
• Process and Documentation: Development of standards, procedures, and documentation related to the rapidly growing network infrastructure.

Project Manager

Confidential

Responsibilities:

• LAN Infrastructure Engineering and Operations: architecture of LAN infrastructure, upgrade of LAN infrastructure IOS upgrades, upgrade of operating systems, maintenance cycles, service redundancy, expansion management, migration management, backup schemes, and network configuration documentation.
• Email Infrastructure Engineering and Operations: architecture of post office relationships, grooming and maintenance of email post offices, and email password security.
• International and Domestic Office Infrastructure Engineering and Operations: architecture of LAN / WAN infrastructure, development / test environments, d Confidential storage standards, distribution system integration, application rollouts, workstation standards, testing, user, and administrator .
• Retail Point of Sale System Engineering and Operations: architecture of flagship store POS system, migration and pilot to upgraded POS software and POS system tests.
• Process Improvement: creation of distributed-computing operational policies, procedures, and implementation plans for the recommended efficiencies and liaised in a consultative / advisory role to Confidential senior Information Systems management on benefits and implications of these efficiencies.
• Functioned as the technology point of contact for business needs between client groups in all global offices.
• Designed and managed communication services available to clients.
• Responsible for the management, design, configuration, and test of client accounts and client d Confidential on all servers.
• Provided 24-hour technology support of Confidential global network - domestic and international.