SKILLS:

• Project, program, portfolio and release management
• D evelopment operations (DevOps) team management and Puppet consulting
• Public and private c loud (AWS, Google Cloud, Azure) automation, deployment, monitoring & metrics.
• Product b acklog, user story and requirements management

TECHNICAL EXPERIENCE:

Databases: Oracle, MySQL, Postgre, MSSQL

Hardware /OS: Cisco UCS, Dell, HP, IBM, Sun/Oracle, OpenStack, VMware

Integration Products: JMS, MQ Series, MQ Series Integrator, Pentaho, Websphere WTX, Xengine

Languages: Java, Perl, Ruby, SQL, Python

Methodologies: Agile, GANTT, Kanban, PEMBOK, PMI - PMP, Scrum, Train, UML, Waterfall, WBS

Networking: F5 Big IP ADC, DNS, HA Load Balancing, HTTP/S, sFTP, SMTP, TCP/IP, UDP

Security: Cisco Email Security Appliances, Firewalls, IPS, Web Security Appliances, Pentests

Tools: Atlassian Confluence, Eclipse, Excel, JIRA, Loadrunner, Puppet, Remedy, Tivoli

WORK EXPERIENCE:

Confidential, Portland, OR

Project Manager / JIRA Administrator

Responsibilities:

• Worked as an e ngineering scrum master for Puppet Modules and Code Management teams, supporting a remote scrum team geared for rapid releases and a local product scrum team focused on quarterly feature train releases.
• Used Kanban boards and paired programming to effectively solve remote hand off issues.
• Worked as an operations kanban and scrum master for the S y s O p s, IT & BizOps teams.
• Excelled at coaching, mentoring, and guiding team members on kanban, scrum, train, ITIL, and JIRA/Confluence customizations.
• Successfully project managed major upgrades to Puppet, Icinga, JIRA, Confluence and the design & delivery of a self service OpenStack private cloud.
• Mediated with managers & technical leads to standardize and optimize agile and non - agile workflows, processes and management systems to enable new Kanban and Train SDLCs.
• Piloted and successfully implemented Kanban for operational support teams and Train for product feature releases and monthly systems maintenance.

Project Management Toolset Administrator

Confidential

Responsibilities:

• Worked as JIRA applicatio n administrat or specializing in Service Desk and Agile add-ons. Successfully led delivery and upkeep of Service Desk web portals across customer facing teams and automation of sprint scrum team reporting.
• Worked as a Confluence service owner and monthly maintenance m anager , developed monthly process and supporting tools/templates to manage test environment updates, QA testing and release coordination.
• Built a Change Management project app in JIRA for planned system maintenance windows and upgraded monitoring and metrics services.

Confidential, Bellevue, WA

Senior Manager, Service Management

Responsibilities:

• Performed gap analysis and provided change initiative recommendations for ITIL service management and ISO 20000 improvements.
• Led a team of Production Service Managers tasked with 24x7 incident, problem, maintenance and change management leadership duties.
• Led an R&D hack-a-thon team as an agile product owner writing story cards and managing prototype product backlog.
• Team ’s concept was singled out by the CEO for follow-on planning and next stage product development.

Confidential, San Bruno, CA

Senior Manager, Operations Engineering

Responsibilities:

• Led a team of 3 program managers focused on application infrastructure delivery to include the planning, budgeting, delivery and integration of cloud security applications and infrastructure with network HW releases. Assumed program and project management duties for a third of portfolio after downsizing and layoffs.
• Led cross organization change initiative with senior tech leaders focused on implementing a new DevOps program to enable integration and deployment services thru a refresh of automation tools including a Puppet rollout and upgrades of CVS, Cfengine & CMDB.
• Led a DevOps team of 6 senior system architects and Linux release engineers focused on designing, automating and releasing Python based cloud security services for network HW platforms to include defining common operations standards and processes for 10+ security application development teams.
• Hir ed and managed an offshore contract team of 4 systems engineers and 3 QA engineers to support big data datacenter migration, VMware virtualization and deployment automation projects.

Confidential, Bellevue, WA

Senior Implementation Consultant

Responsibilities:

• Worked with cross functional stakeholders to plan and implement major change initiatives for HIPAA modernization of legacy EDI systems and processes.
• Consulted for several large health insurance customers implementing EDI channel modernization projects for HIPAA-5010 and ICD-10 mandates for health care eligibility, enrollments, claims, claims status, payments and health services review business processes.
• Additionally worked in a technical project m anager role for team’s deliverables.

Confidential, Seattle, WA

Senior Manager, Middleware Administration

Responsibilities:

• Project managed key process, infrastructure and software delivery projects for my team members. Performed systems administration, monitoring and metrics tasks in a 24 x 7 environment.
• Led an ITIL change initiative tasked with restructuring and reorganizing a large middleware team into separate architecture, development, testing and administration teams while transferring standardized tasks to a new Service Desk.
• Budgeted, planned & directed a change initiative to refresh the core IBM middleware systems to support new VMware virtualization, HA clustering and DR data replication requirements. Gathered requirements, designed and proposed a central enterprise monitoring and management system.
• Implemented improvement methodologies to improve existing release and change management processes through production readiness reviews, release training, service automation requirement documents, technical design & support documents and technology release road mapping.

Confidential, Redwood City / Belmont, CA

Director, Systems Management

Responsibilities:

• Directed global deployment processes for internal and external deployment teams in California, China, Malaysia, Singapore, Texas and Tokyo. Defined the global delivery strategy and deployment integration processes.
• Program managed customer facing deployments of cloud supply chain applications and networks for global electronics manufacturers. Delivered solutions for forecasting, purchasing and invoicing business processes with EDI/*ML trading hubs for trading partners communities .
• Led an SaaS operations engineering org, tasked with designing, building and maintaining release and operational support systems for the SaaS.
• Built a build management, deployment automation, change & release management, monitoring system, an ITIL service desk app and a BI console using Java & Perl to provide 99.9% SLAs.
• Worked in a technical business development role providing technical partnership engineering support which resulted in an agreement ensuring Hitachi TWX-21 division integrated Confidential ’s technical services into their service offering. Provided pre-sales engineering support enabling sales of supplier connections to Sony’s supply chain hub.
• Worked in a director of IT and technical support services role for Confidential ' s field offices in Tokyo, Singapore and Kuala Lumpur managing teams for IT deployment services and cloud operations including personnel and infrastructure.
• Tasked with budgeting, designing and building a private cloud for Confidential customer market.
• Engaged and evaluated multiple co-location hosting providers and negotiated service terms.
• Planned, procured and deployed infrastructure and applications for in country security requirements.

Confidential, Cupertino, CA

Product Engineer / Venture Capital Researcher

Responsibilities:

• Worked as a engineer lead, managing a team of Java engineers in the Advanced Products Lab.
• Designed and prototyped a WAP mobile app for Clarify allowing customers to update help desk tickets using 1st generation smart phones.
• Project managed server and mobile delivery projects for the team.
• Used Rational methods and tools to create use cases, system sequence diagrams & data models for the next generation portal enabling new cloud integration service offerings.
• Led a team of startup engineers and architects tasked with evaluating backend integration platforms to enable a integration as a service offering which we conceived & incubated in the R&D lab.
• Worked in a technical business development role; leading a program to research, evaluate and generating technical due diligence reports on startups seeking investment capital and business partner partnerships and alliances.
• Excelled in product and services demonstrations to prospective customers and business partners.

Confidential, Englewood, CO

Engineer / Consultant

Responsibilities:

• Project managed software service deliverables for customer engagements.
• Worked as a MQ Series Integrator post sales implementation engineer for Confidential (OEM ’ d by IBM and later acquired by Sybase/SAP), a provider of EAI system integration software products and services.
• Specialized in data mapping and integration services for FIX, MQ and SWIFT messaging standards for clients in the financial services industry.
• Excelled in a pre-sales engineering role, up-selling new integration products and service jobs on existing accounts.