AREA OF EXPERTISE

Exchange, Strategic Planning, Network Administration, Vmware, Customer Service

PROFESSIONAL EXPERIENCE

AV Project Manager

Confidential, Sunnyvale, CA

Responsibilities:

• Conduct site inspections as necessary to ensure build relationships, ensure site readiness, and measure project progress.
• Establish and manage to specific project milestones.
• Determine appropriate project team staffing requirements and ensure requirements are adequately met.
• Communicate goals, objectives, and customer expectations to project team members
• Participate in weekly OAC (Owner, Architect, Contractor) calls to ensure that AV scope and schedules are understood by the greater project team over the life of the project
• Coordinate with furniture providers to ensure that AV spaces are properly scoped and configured
• Conduct detailed page - turn with General and Electrical contractors to ensure that proper backing and pathways are provided, as per specifications
• Proactively communicate project status and risk to internal and external stakeholders regularly throughout the project.
• Create, review, validate and update site documentation, status reports, project plans, and test and acceptance plan.
• Monitor/measure timeliness, profitability and customer satisfaction for each project.
• Ensure that any changes in scope, schedule or cost are managed in accordance with the agreed change order procedures.
• Supervise and ensure quality implementation by internal and external resources including contracted professional services.
• Manage project risks to resolve jeopardy conditions adversely affecting on-time performance, profitability or customer satisfaction.
• As project nears completion, create cut list of outstanding work to be done in order to manage timely and mutually satisfactory project closure.
• Make full use of project management and financial tracking tools provided, and consistently evaluate the profitability of the projects assigned.
• Follow Standard Operating Procedures, create and maintain project artifacts and follow and contribute to PM process improvement efforts.

IT Manager/IT Project Manager

Confidential, San Francisco, CA

Responsibilities:

• Plan, organize, control and evaluate IT and electronic data operations
• Ensure security of data, network access and backup systems
• Act in alignment with user needs and system functionality to contribute to organizational policy
• Identify problematic areas and implement strategic solutions in time
• Deployed Meraki networks at new construction jobsites
• Deployed RingCentral for reservations offices with 3rd party pickup.
• Deployed Cradlepoints for areas without internet service
• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Ensure that all projects are delivered on-time, within scope and within budget
• IT Project Management for 2 new hotel builds, procurement, vendor management, implementation and network design. Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Ensure resource availability and allocation
• Develop a detailed project plan to track progress
• Use appropriate verification techniques to manage changes in project scope, schedule and costs
• Measure project performance using appropriate systems, tools and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation
• Coordinate projects for 5 hotel branches with third party vendors for completion; - PBX system and emergency lines - New and Existing Guest Wi-Fi network - AV Setup/installation - CCTV system and cameras - Internet Services change from DSL to Fiber - Voice & Data cabling - Rack & Patch panels installation - Procurement of all hardware - Door locks configuration and synchronization
• Manage and update the companies presence on the web

Implementation Engineer

Confidential, Fort Lauderdale, FL

Responsibilities:

• The installation of marine equipment such as Crestron, PepLink SD Switches w/ In Control 2, Kerio Control firewalls, Cisco Meraki switches D-Tools and wi-fi implementation, D-Tools System Integration and Project management software, Nuke deployments, Kaleidescape server/host deployment, Satellite TV systems, servers, hosted pbx and other electrical repair and troubleshooting aboard private yachts * Provided on going product and service support to our clients and reselling of cloud services Computer systems support for Office 365 deployments, Outlook 2016, VOIP and remote support using Teamviewer.
• Ability to communicate precisely and effectively with customers and co workers
• Strong organizational and implementation skills
• Ability to multitask

IT Systems Manager

Confidential, Miami Beach

Responsibilities:

• Responsibilities included performing network/server maintenance. Considered the impact on hotel operations when taking actions of coordinating schedules and system down time.
• Provisioned, install, configure and maintain Windows Servers (2008 - 2012R2), HP networking components, virtualization software, SAN, and Microsoft SQL, Exchange and SharePoint.
• Software managed and deployed Ruckus Wireless, WebRoot deployment, Nomadix, Kaseya Deployment, Opera POS upgrade, Cisco Meraki switch and wifi deployment, Salto Deployment and manage and training for security, VMware, Spasoft upgrade, DigitalSignage deployment, VNC deployment, Hotwire Room Interface, Stay n Touch, SCCM/Altiris deployments Aerohive WiFi, FedEx shipping, AV Crestron, Signage Studio Infocaster, Join.me, GoToMeeting Teamviewer, Server2008/2012, HotSos, Spiceworks Network Monitor, Avaya Site Administration 6.0 VOIP, Windows 10 SCCM Deployment, Office 365 deployment and administration, MS Project, Visio, Sun accounting, Quickbooks, Bomgar, ServiceNow, Symantec Endpoint Protection to Kaseya, Final Cut Pro X and Logic Pro X
• Responsible for working with key business area Directors and Managers to determine and coordinate improvements to the information systems, using development resources, (analysts and programmers), based at Carillon Miami Beach.
• Maintenance of Avaya PBX phone system
• Implements all system backup procedures and participates in recovery operations in the event of destruction of all or part of the operating system or other system components.
• Implemented EMV chip card reader project with Shift4 for Micros and Spasoft credit card transactions for PCI compliance and two-factor authentication.
• Managed an organization of Information Technology Professionals including, but not limited to Business Systems Analyst, Project Managers, Telecommunications Managers/Supervisors, System Analysts, Programmer/Analysts, Programmers, I.T. Technicians, Network Technicians and System Administrator during onsite implementation with the authority to identify problems, develop and implement solutions.
• Collaboration with Director of Finance and Operations on hardware and software system architecture, design, installation, and deployment of new or upgraded systems and software
• Agile Project management of installations and upgrades morning Scrum meetings., made suggestions for increasing effective of change and growth on iT innovations, customer service and cost reductions.
• Provides and supports information system solutions and problem resolutions to meet the business strategy and day-to-day operations of Carillon Miami Beach.
• Completed On-Site installation with certified vendors and IT trainers/ installers and planning their scheduled work with onsite staff.
• Responsible for setting up the servers according to Carillon standards for File & Print, Accounting, MICROS POS, third party vendor systems, etc.
• Maintenance of primary vendor relationships with telecom, medical offices, printers, Apple hardware and software implementation PC hardware and software, repair facilities
• Managed small / medium projects and business processes with little supervision or guidance.
• Provide Property Systems Managers with pre-work requirements including pre-conference calls discussing implementation, direct reports,, ISP, Hardware/Software requirements, Active Directory requirements.
• Ensure Property Systems Managers are maintaining proper records (i.e. ensuring that software licenses are in compliance, hardware inventories, etc.)
• Train Property Systems Managers in detail on how software configuration and hardware configurations are to be implemented to IT standards.
• Audits to ensure compliance on software and hardware configurations, system security, software licenses, disaster recovery, etc.
• Ensure hotels are knowledgeable on and following Corporate Policies, Information Security Manuals, Technical SOPs, PCI Compliance, etc.
• Maintain and distribute technical standards documentation (i.e. quarterly hardware updates, configuration documentation, etc.)
• Built and setup A.V. department for various live events. Responsible for setting up microphones, running live sound, Powerpoint presentations providing up lighting and music.
• Ensured IT field-based associates monitor computer and network operations at the property site, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.
• Ensured the compliance of IT policies and standards, thereby protecting company hardware, software and other resources at the hotel
• MICROS point of sale system contact for proposals, upgrades, maintenance and escalation issues.
• Provide project lead in coordination with Managers, Information Technology/Trainers to hotel management and associate team.
• Work in team approach with Managers, Information Technology/Trainers and Sr Manager, Information Technology
• Support the Business project leaders at each hotel location in resource requirements, decision making, technology requirements, etc.
• Deliver training in an effective way such that the material is understood and applied quickly and effectively on the job.
• Ensure customer incurs no delays in onsite implementation that directly affects revenue generation Specific knowledge with the ability to suggest and communicate solutions to global technology issues and control change management
• Has authority to identify problem, develop and implement solutions
• Improve profitability through implementation of effective and efficient technology
• Produce positive business impacts by maximizing effective use of technology to increase revenue producing opportunities by optimizing the use of technology.
• Actively participated in setting team direction and goals
• Seeks feedback from others on performance and modifies behavior as appropriate
• Provide and assist in end-user support for solving technical problems and accomplishing daily task ensures the orderly and effective planning and implementation of new equipment and technology. Maintains as-built diagrams and updates documentation to record new equipment installations and changes to network/system configurations.
• Negotiates and maintains information systems maintenance and service contracts.

IT Project Manager/Supervisor

Confidential, Boca Raton, FL

Responsibilities:

• Maintained the Club's information and technology systems by investigating and resolving software and hardware problems of computer users. This position was also responsible for setting up meetings and Club events with required computer and/or audio/visual equipment according to the Banquet Event Order (BEO.)
• Responsibilities include, but are not limited to:
• Managed a team to ensuring that the network physical layer: cables, hubs, modems, network cards and other network devices are operating correctly.
• Implemented upgrades to wireless network, operating systems, printers, a/v system, servers and internal network.
• Performs administrative functions on the Club's local area network and the Club's LOB (Line of Business), including user access, IBS POS, file management, VMware 5.5, Exchange, Active DirectoryDHCP and resource sharing and system security. Installed and configured vlans for Ruckus wi - fi implementation, Solarwinds monitoring kit.
• Set-up user accounts and e-mail.
• Assisted with the disaster prevention and recovery plans through systems documentation, authorized usage policy, anti-viral strategies and backup procedures.
• Used Agile methodologies to administer, upgrades and service for voice communication systems.
• Answered, evaluated and prioritized incoming telephone, voice mail, and email and in-person requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies.
• Interviews user to collect information about problems and leads user through diagnostic procedures to determine source of error.
• Determines whether problem is caused by hardware such as modem, printer, cables, or telephone. Handles training of new employees for software and network access.
• Sets-up all meetings and club events according to the BEO ensuring that all required equipment such as computers, projectors, screens, AMX system and audio/visual items are properly placed. Also setup mixing boards, portable sound systems and wireless microphones where needed.
• Responsible for being present during Club events to operate equipment and to ensure that the show/ presentation runs smoothly.
• This position entailed the management of professional-grade audio equipment and visual presentation systems such as lighting, PowerPoint projections, etc., and coordination with event managers to ensure that all needed systems have been provided, installed, and tested.
• Responsibilities include, but are not limited to:
• Manage inventory of all audio and video equipment.
• Ensure all equipment is well-maintained and operable for all events.
• Install all applicable hardware and/or software enhancements and upgrades to ensure highest quality of all systems.
• Coordinate and setup equipment needs with event managers.
• Set up, test, and operate systems during events and presentations.
• Run lighting systems.
• Manage Club-wide AMX system (integrated digital video and audio).
• Operate and manage professional-grade sound mixing board.
• Perform digital video editing as needed.
• Vendor management on equipment and software maintenance programs.
• Sets-up all meetings and Club events according to the BEO ensuring that all required equipment such as microphones, computers, projectors, screens and audio/visual items are properly placed.
• Responsible for being present during Club events to operate equipment and to ensure that the show/ presentation runs smoothly.
• Responsible for breaking down all equipment for meetings and Club events at their completion.

IT Level 3 Technician

Confidential, Miami, FL

• Performed new user computer terminal setup, provide phone and deskside support for a variety f issues. Setup embarkation and support for ship check-in procedures, created new emails via Exchange, SCCM Windows OS upgrade, installed and performed troubleshooting for Salesforce, Cisco
• 7945 & 6921 VOIP phones and Call Manager system installation, Citrix, KeiroControl, Mtn Satellite VSAT interface, Idirect, Best AV controller, TimeZero, Ariba, Seaware, Opera, DRS, SAP and Fidelio reservations software along with Symantec Endpoint Protection AntiVirus software, maintaining f KACE server ticketing system, Barracuda Web Filter, Salesforce implementation,, LMS I-Series, ADP Communication Monitor/Time clock server, creating security files, static i.p.'s, setup Webex videoconferences and ip video system, configuring/maintaining network/personal printers, kiosks, card printers and scan to email for all corporate office users. Maintained hardware inventory database.