SUMMARY:

• Proven Project Manager with over 20 years experience managing complex technical projects and implementing custom and COTS software solutions to internal and external clients.
• Technical Experience Business Experience
• Custom and COTS Software Implementations Project Management
• Financial Systems Integration Implementation Management
• Application Development Client Management
• WEB Development and Implementation Facilitation and Training
• LAN/WAN Negotiating
• Telecommunications and VoIP Quality Management
• R&D Consulting and Team Lead
• Desktop Support Team Building and Motivation
• Call Center Operations Conflict Resolution
• CRM Road Warrior
• Employ best practice approach to project management as specified by PMI guidelines and procedures (PMBOK). Designed a PMP based project management methodology and trained other project managers in this process
• Currently responsible for managing Oracle Policy Automation projects focusing on the Federal, State and Local government spaces.
• Full life cycle implementations in both .Net (C++, VB) and Java (J2EE) platforms.
• Implemented SDLC (Waterfall, JAD, RAD and AGILE), ISO (9001), the Rational Unified Process (RUP), and OOT and SOA workflow practices and procedures
• Responsible for implementing over 49 Million dollars worth of projects from 2006 to 2011
• Created and implemented Team/Group Building Mechanisms, Project Plans and Charters
• Prepared Software and Hardware quotes and authored SOW’s as well as responsible for validating/amending Master Agreements and RFP’s.
• Manage the Master Timeline to include Change Management, Scope Control, Risk Assessment, Client Training, Data and Workflow processes, QA and software release updates
• Managed all processes and procedures for delivering, implementing and configuring mission critical 7/24/365 software
• Work well within small and large team environments and effectively communicate project goals and status to internal and external resources including project sponsors and executive management
• Expert user of office software applications such as; MS Project, Word, Excel, Visio, PowerPoint, Outlook, Primavera (P3E, TeamPlay and TeamPlayer) and IE among others
• Excellent understanding of the following platforms, operating systems and solutions:
• Oracle Policy Automation 9.1 to 10.x to include Web Determinations and ERP/CRM integration points.
• UNIX, LINUX, Windows and MS Servers
• Oracle (12g,11i,9i,8i), SQL, DB2, JAVA, SQL, HTML, XML, C++, PhP, FLASH
• WebLogic, WebSphere (3 tier architecture) in .Net and JAVA environments
• ERP and CRM packages (JD Edwards, PeopleSoft, Siebel, etc)
• Call Center Applications (CATI, VRU, IVR) and FTP/Secure transmissions and transactions

EXPERIENCE:

Confidential

OPA Program and Implementation Manager

Responsibilities:

• Manage Implementations for the Oracle Policy Automation line of business for TruePenny's expanding portfolio of engagements including CRM and ERP projects.
• Managed the Federal Drug Administration account for all OPA support via the "MARCS" contract, a 150 million dollar plus Federal Modernization project. OPA was used to support the FDA's inspection process.
• Managed the World Bank OPA contract to deploy a world wide integrated OPA and PeopleSoft solution.
• Implementation Manager for the IRS's Affordable Care Act Java/SOA - p, JBOSS implementation for the Business Rules engine Team as part of larger Information Sharing and Reporting division. Managing a cross-functional team as part of a 200 Million dollar effort that include multiple teams with approximately 275 resources
• Implementation Manager for the IRS's Rules Based Program office (RBPO) in updating their 124 Tax Law Categories (Personal "Interactive Tax Assistant") for production in the 10.4.2 OPA version of the product
• Responsible for all RFQ, RFI and RFP OPA replies to include initial opportunity analysis
• Responsible for business analysis and overall project health. Mage the technical and development OPA team personnel from design to post-production support.
• Implementation Manager for Health IT and Health Benefit Exchange (HiX) projects working with a partnered group in support of the Affordable Care Act requirements.
• Hands on lead OPA implementation manager to include the full SDLC process; Management of the Master Timeline, Resource Allocations, Escalation Management, Scope Control, Quality Control and Budget Control to include all related Change Orders and financial deliverables

Consulting Manager

Confidential

Responsibilities:

• Technical Manager/Implementation Manager for this Industry Leading Software Company that provides Business Rules application software for Worldwide Government departments and large financial and commercial businesses.
• Currently the only OPA Project Manager that has successfully deployed OPA into a US Federal production environment.
• Specifically recruited to formalize the Project Management office for North America after the acquisition of Haley by RuleBurst, an Australian company (Acquired by Oracle in 2009).
• Manage projects from inception to delivery to include initial RFP responses, creation of specific SOW’s and the ownership of the SDLC process which includes management of the Master Timeline, Resource Allocations, Escalation Management, Scope Control, Quality Control and Budget Control to include all related Change Orders and financial deliverables (payment for labor and expenses)
• Relied on by other OPA departments to provide OPA expertise for RFP responses and client facing presentations. Recognized as a leader within the OPA team for identifying and working with other Oracle consulting teams to deliver an OPA solution set outside of traditional markets. I was the first OPA team lead to integrate OPA with PeopleSoft. This effort is now a major factor in presenting OPA to various clients.
• Provide Global Project Management expertise to other Project Managers and other departmental personnel.
• Provide OPA project lessons learned to other OPA PM's as well as work with the World-Wide marketing department to identify and produce customer success stories and "win-sheets".
• Mentor OPA project personnel staff to be in accordance with Oracle's policies and procedures.

Senior Project Manager/Implementation Manager

Confidential

Responsibilities:

• Senior Project Manager/Implementation Manager for this Industry Leading Software Company that provides leading technology for large financial, government, and Fortune 500 companies
• Confidential is the leader in remittance, remote capture and item processing. I have managed small and large Confidential projects that have accounted for over 18 million dollars of revenue.
• Responsible for writing custom SOW’s and validating/amending master contracts to include Project Hardware, Software and Resource estimates for Confidential ’s largest clients
• Managed projects from beginning to end to include the ownership of the Master Timeline, Resource Management, Escalation Management, Scope Control and Budget Control to include all related Change Orders and Change Control Documents.
• Facilitated the mapping of functional specifications to mirror the required Business Workflow Practices and Procedures of the client of which many have strict Government and/or Sarbanes Oxley controls
• Mange and implement technical solutions that meet all network, sizing and security requirements.
• Provided On-site Project Management expertise
• Provided mentoring and training of new Project Managers within the Professional Services Team and guidance within the PMO group on in-house Project management including procedural gap analysis and consistency of methodology

Senior Project Manager

Confidential

Responsibilities:

• Senior Project Manager for this leading utility that supplies natural gas to over 1 million customers in four states
• On-site Project Manager in charge of the first implementation of the ARM suite of products designed to increase workflow procedures in the utility and energy industry. This project was responsible for transitioning a paper-based, people-intensive process into a fully automated process.
• Responsible for supporting a 12.4 million dollar contract in a mission critical, 7/24/365 environment
• Effectively managed to the current SLA and brought the on-site LogicaCMG team up-to-date on all outstanding financials
• Specifically recruited to repair on-going senior client relationships issues
• Within two months, established workflow and application process procedures that enabled the business to work more effectively with outside contractors
• Coordinated the development effort between Houston, Czechoslovakia, and India to produce a new version of the ARM 1.1 suite of applications that addressed the client’s needs
• Facilitated the effort to increase system performance in an N-tier environment (Oracle, WebSphere, UNIX) utilizing internal and external resources
• Managed the ARM 1.1 to PeopleSoft 8.8 integration effort

Senior Project Manager

Confidential, Greensburg, PA

Responsibilities:

• Senior Project Manager for this leading utility that supplies power to 1.2 million customers in 5 eastern states
• Project Manager in charge of implementing the new banking services provider project. This project converted all of Allegheny Energy’s financial processes to a new bank. Implemented a new Confidential financial package and coordinated the changes/upgrades to AYE’s financial systems including PeopleSoft, Treasury Workstation, Payroll, Cash Processing, and Disbursement Accounting among others.
• Re-engineered workflow practices and procedures to ensure that approximately 2 Million dollars of financial transactions are processed correctly each business day. This re-engineering effort met all reporting, PUC, and Sarbanes-Oxley controls and standards.
• Central business contact between AYE, Confidential Financial Systems, CheckFree and PNC bank. Owned AYE’s master timeline that coordinated all efforts between 2 divisions, 8 business units, 10 systems and over 24 individual project resources
• The first phase of the project was “ARC” (changing paper drafts to Electronic File Transfers) whereby we were recognized by CheckFree and Confidential as being the fastest (successful) implementation in the U.S. - 68 business days. The ARC conversion project was completed on time, within 3% of budget (under), and to scope to include $830,000 in savings and a check conversion rate of 84% (target conversion rate was 74%).
• In August, AYE converted its Payroll and Payables to PNC bank without a major incident. This conversion represented a major milestone in the financial reorganization of the company and was very well received by upper management.

Project/Implementation Manager

Confidential, Pittsburgh, PA

Responsibilities:

• Project Manager for this industry leading software development division. MSA is the leading provider of integrated traffic and billing systems for the Confidential Network industry. Projects use a RUP methodology with a formal SDLC process and Primavera and or MS Project as a project planning tool. The Gabriel platform uses 3 tier architecture utilizing VB, JAVA and C++ on the client side and Oracle (9i), Unix/Linux and WebLogic/WebSphere on the Server side.
• Managed projects from inception to delivery including client management, verification of Gabriel software SOW’s, Licensing Agreements, hardware procurement/pricing, point and service pack releases, system configuration, implementation team management, cost control, and the implementation of Gabriel™ an enterprise wide, mission critical software platform for cable networks. Worked directly with the MSA engineering development team and the client to resolve all products related issues.
• Project Manager/Implementation Manager for the Gabriel Application Platform™ for:
• Rainbow Media. Brought AMC (American Movie Classics, WE (Women’s Entertainment), FUSE (P.K.A Much Music USA) live on Gabriel on-schedule and under the implementation budget for Professional Services of 1.2 million dollars. Maintained a 75% billable ROI ratio.
• This implementation was the first for MSA’s new Gabriel 5.1 product and was the first full Gabriel implementation that was successfully implemented within a 4-month time frame. Managed subsequent service packs to the 5.1 Gabriel point releases that were used to bring other clients live on Gabriel 5.x. Led the implementation effort of MSA’s Stewardship product for GSN ad-sales. Managed a billable utilization rate of 95% while under an implementation cost cap of 625k. a newly formed network that had to be migrated from Confidential ’s Perspective software application. Formulated and implemented custom interface solutions to bridge the functionality gap between Perspective and Gabriel.
• Project Manager for Confidential ’s new product MultiVista for the purpose of entering the MSO (Multiple System Operator) market place, a potential Multi-Million dollar venture. Worked with the MSA FOCUS division in Wales U.K. to develop and document the MultiVista product from a Software and Hardware perspective. Served as Implementation Manager for the very first use of MultiVista for Adlink, LA’s largest Interconnect.
• Project Manager for the Confidential ’s Systems Integration group. Provided cross-functional team organization between Development, S.I., QA, Technical Services, Analyst’s and upper management to schedule and manage requests from all Confidential clients during migrations and other unique interface requirements that fell outside of normal implementations.
• Project manager for Confidential ’s new Customer Relation Management (CRM) implementation. In charge of requirements gathering and cross-functional team leadership to develop/implement new CRM package across all Media divisions.
• Project Manager for the Confidential Service Review Board (SRB). Created the SRB charter and business process/workflow practices and procedures. Initiated the SRB for managing large migrations for all Confidential clients and various ”specialty” requests that were outside of normal implementations.

Senior Project Manager

Confidential, Santa Cruz, CA

Responsibilities:

• Senior Project Manager for this software development firm that designed and implemented Web Sites and the SecureZone™ platform, an on-line content control software platform with integrated tools, for clients such as VISA, CustomChrome, Western Multiplex, GN Resound, and many other national and multinational companies.
• Managed the Master Timeline, which coordinated the efforts of the production, engineering, sales, and R&D teams to successfully complete client support issues, new installations, and future product deliverables on time, under budget, and within scope.
• Designed and Implemented the SDLC and Project Management process, utilizing PMI practices, RUP and MS Project, which successfully coordinated the efforts of each department in their effort to produce high quality, on time product releases. This process developed into workflow procedures that significantly increased the success of all internal and external projects including new RAD, JAD, OOL, W3C, and J2EE compliancy.
• Coordinated client activities that consisted of but were not limited to; proposal writing, software licensing and hosting agreements, implementation schedule and feature sets, act as the single point of contact for any problems that occurred during the production phase.
• Led, organized and participated in management meetings that coordinated the IT, training, QA, product management, design, engineering development, support, and sales departments.
• Communicated suggestions and ideas in both a formal and informal environment that resulted in better cross-functional team interaction. This interaction resulted in a more stable, feature rich deliverable with implementation time frames much shorter than industry standards.

Project Manager

Confidential, Cupertino, CA

Responsibilities:

• Project Manager for the pre-IPO company Confidential in their successful development of a class 5 Softswitch for VoIP applications.
• Created and managed the Master Schedule, which was used to coordinate all software engineering activities/requirements, needed to deliver desired results. Based on PMI, RUP, ISO (9001), SDLC, J2EE, and RAD practices.
• Effectively communicated the formal and informal concerns, ideas and objectives between team members, technical leads and upper management that increased productivity and morale.
• Defined and validated the Project Plan with the Product Roadmap (and other Marcom materials) to ensure an accurate timetable for functional releases and feature sets.
• Implemented QA procedures into the engineering schedule that verified critical information needed for Confidential to become ISO-9001 certified. Responsible for maintaining Confidential ’s Bug Tracking system.
• Relied on to initiate and or participate in meetings that affected the Project Scope or Timetable.
• Documented, verified, and updated project status and forecast via detailed status reports.

Project Manager

Confidential, Cardiff, CA

Responsibilities:

• Managed technical and Market Research projects for in-house use and for clients such as:
• Trained and managed their operations team for Intel's Reseller project
• Project Manager for their technical and commercial contracts using MS Project
• Provided DB analysis and computer infrastructure for Lucent account

Confidential, LaJolla, CA

Project Manager

Responsibilities:

• Managed projects from inception to delivery for computer and communications corporations
• Hired, trained and managed Call Center employees for the Mainframe and PC groups. Worked with VRU and IVR technologies, and used various analytical research methods to write and deliver proposals and project results to clients.
• Selected the correct analysts, operations group, programming requirements, and deliverables needed to meet the contract and budget
• Responsible for meeting targeted goals, margins, and contributions to the budget while evaluating results for continuing cost analysis and improvement