SUMMARY:

• Technical Program & Product Owner with over 16 years of experience successfully creating solutions and leading high - performance teams in complex projects by providing hands-on direction and leadership and recognized subject matter expertise.
• Excels at working with on-shore & off-shore agile teams.
• Skilled at working on projects at all stages from definition & requirements gathering to deployment.
• Expert in integrating cross-functional goals, capabilities with broader business objectives resulting in a cohesive strategy.
• In-depth knowledge of creating digital content packages with exceptional communication skills and business acumen.
• Successfully led an agile team to deliver multiple Access Management releases including Common Authorization Management Minimum Viable Product release and a Customer Support tool allowing the Customer support team to trouble shoot an airline customer account expeditiously through replicating the issue and cutting down resolution time by 75%.
• Successfully leading multiple projects at Confidential as Program and Project Manager with Confidential IT (BI Engineering and Foundation Services), Confidential Office (Office for Mac) and Windows (Windows 7).
• Interactive Coverage Maps on TMobile.com, MyTMobile.com and other related Confidential websites as a Web Project Manager.
• Led Agile teams to create and deliver cross industry Proof of Concepts (PoC) and content (newsletters, demos, white papers, videos, PowerPoint decks, Social Media content) for the Accenture, Avanade and Confidential Solutions Showcase as Marketing Communications & Distribution Program Manager.

EXPERTISE AREA:

• Program Management
• Scrum Master
• Agile, SAFe, LEAN
• Cloud Technologies
• UX/UI
• Digital Marketing & Communications
• Identity & Access Management
• Budgeting e-Commerce
• Capacity Planning
• Sprint Planning
• Risk Management
• Design Thinking

EXPERIENCE:

Confidential

Product Owner

Responsibilities:

• Leading an Agile team of ten team members in a Scaled Agile (SAFe) environment
• Worked collaboratively with the product manager, lead architect and other product owners towards achieving the program goals outlined in the Product Roadmap
• Gathering requirements from key stakeholders and translating them into features, epics and stories in Version One
• Prioritizing and grooming the team backlog to streamline execution of program priorities
• Taking an active role in Program Increment (PI) planning every 6 weeks and Sprint planning every 2 weeks in addition to daily Scrum meetings and Backlog Refinement meetings at the end of each sprint
• Ongoing Quality Assurance reviews of features being delivered and by accepting work at the end of a sprint
• Created Implementation Plans, Operational Level and Service Level Agreements and facilitated the creation of Disaster Recovery plans and other Information Security related artifacts during Boeing Product Launches. Facilitated and participated in Vulnerability Assessment and Pre-production readiness before launch and post production reviews after launch to address critical or high priority and severity defects
• Created Program Increment and Sprint plans, load and capacity plans for agile team, change management deliverables, project plans, issue and risk logs, status reports, communications plans, etc.
• Identifying and documenting risks, issues and blockers and actively working to resolve them

Confidential

Program Manager

Responsibilities:

• Program managed the strategic and comprehensive cross functional Compete PMO under WW Marketing & Operations Organization.
• Responsibilities included managing the breadth of the Compete PMO including Communications, Performance Evaluations, and Planning, Event Management (MGX), WW Compete Community Management, Strategic Insights, and other functions.
• Scope included all Confidential Commercial Market Segments and Product Groups .

Confidential

Project Manager Web

Responsibilities:

• Led cross functional Agile teams including UX Design, Engineering, Development, and Test and Customer Delivery teams to deliver four successful releases/work packages for the Confidential Interactive Coverage Maps Program
• Worked with Product Manager to define requirements and translating them into user stories for Agile team
• Led the Customer Experience & UX Design team to define and develop creative deliverables that included wireframes, comps, redlines and copy, always aimed at streamlining processes and improving the overall Customer Experience.
• Managed, tracked and resolved Issues and Risk via Raid Log on SharePoint site in a timely manner
• Successfully transitioned the program from a waterfall to a hybrid Waterfall/Agile project management methodology
• Created and executed project plans, managed issues and risks and reported status to the Leadership Team on an ongoing basis

Project Manager

Confidential

Responsibilities:

• Project managed the planning, design and implementation of the One Relationship Management or One RM SharePoint site for Confidential, consolidating content across 5-6 engineering share point sites into one.
• Formulated and implemented a comprehensive communications strategy that included a complete overhaul of all executive and partner communications including reports, scorecards, and newsletters, weekly, monthly and quarterly status updates.

Confidential

PM & Bus. Mgr. - Data Operations Management Organization

Responsibilities:

• Led an Agile project team to create industry suites that included proof of concepts (PoC) and other artifacts, across Retail, Healthcare, Insurance, Banking, Energy and Utilities; leveraging Accenture Industry research, Confidential and other technology platforms and devices that included wearables and Internet of Things (IoT)
• Managed, monitored (via Google Analytics) and continuously updated the Solutions Showcase website in addition to Alliance sub sites to improve Customer Experience and generate traffic and awareness
• Successfully promoted industry suites through digital campaigns, Landing pages (Web), industry events, webinars, newsletters, articles and social media
• Set and executed the Distribution Strategy to drive and promote Solutions Showcase content into the Confidential Executive Briefing Center, Accenture & Avanade Innovation Centers and Confidential Technology Centers globally

Confidential

Marketing Communications & Business Manager- BI Engineering

Responsibilities:

• Marketing Communications & Business Manager for $90M business group within Confidential with 550 Full Time Employees
• Designed the BI Engineering SharePoint site and Marketing Toolkit as part of the Communications Strategy
• Managed the monthly BI Engineering & Foundation Services CIO Scorecard

Confidential

Program Mgr. Marketing Communications- Windows 7

Responsibilities:

• Successfully supported implementation of a Windows 7 Commercial Pilot program with selected Enterprise and Small Medium Business (SMB) customers.
• Provided Marketing Communications Support to the Windows 7 Commercial Marketing PMO

Confidential

E-Commerce Program Manager

Responsibilities:

• Successfully rolled out the Office 2008 for Mac US, Ireland, UK, France & Germany e-commerce stores, while executing on sub programs like Office 2008 for Mac Business & Academic Editions
• Managed an agile team and worked with multiple stakeholders across multiple Confidential Subsidiaries and Business Groups, Localization and e-commerce vendors and Release Management teams