SUMMARY

A top - performing Senior IT Project Manager and Program Manager with over 15 years of experience in various industries. Well-versed in Software Development, with varied experience in leading projects and programs ranging in duration from 2 weeks to 4 years, with budgets from $15K to $80M. Consistently leads team of 3-100+ personnel across various departments to provide end-to-end solutions for the clients. Fluent in Cantonese and English.

AREAS OF EXPERTISE

• Software Design & Development
• Agile/SCRUM Master
• Business Intelligence / Data Warehouse (Reporting & Analytics
• Budgeting/Forecasting
• Continuous Improvement
• Process & Procedure Adaptation
• Regulation Compliance
• Strategic Planning
• Merger & Acquisitions Projects
• Product Development
• Six Sigma, Scrum Master,
• Global teams (incl. Vendors)
• SDLC, SAAS, Cloud, RTM
• Application Deployment & Administration
• Mentor & Guide Project/Program Managers

TECHNICAL SKILLS

Full SDLC: Waterfall, Agile (Kanban, SCRUM, XP and Hybrid, Specific PLC or SDLCs such as Naval LCM), Hybrid PDLC, Requirements Traceability Matrix & Applications usage. Risk & Change Management, PMI, ITIL. PDLM (Product Development Lifecycle Management) Stage Gates

Cloud and On-Premise Technologies: SharePoint Administration, CA PPM Clarity Administration, Workday, CA Full Suite, MS Office Suite, O365, MS Project 2016 Server, Project Online Professional, Visio, ServiceNow, SmartSheet, ALMs, CollabNet, Team Track, DevTrack, SQUISH, JIRA, JAMA Software (RTM) Remedy, Raly, Quickbase, VersionOne, TRS, Beeline. Agile Designer, Windchill

Project Experience: .Net, XML, Java, JavaScript Perl, PHP, Ruby on Rails, MySQL, SQL, Visual CA Stack (Banking Suite,) Basic C, C#, C++, HTML / BI SAP BOE & Tableau, QlikView, SAP ERP, Cognos, Oracle Business Intelligence OBIEE, Oracle Business Intelligence Apps for ERP and CRM, Oracle EBS, Oracle ERP, Oracle Primavera, Oracle Financial AJAX, AIX, dbase, IVR, ECM, JDA Portfolio.

PROFESSIONAL EXPERIENCE

Confidential, San Diego, CA

Senior Program Manager

Responsibilities:

• Drove integration of new technologies from Phillips approved list of applications such as Windchill, Clarity, SharePoint, Workday and QlikView into its new role or replace existing legacy applications.
• Analyze organizational infrastructure gaining SME level understanding in order to best plan, implement as well as troubleshoot risks and issues across internal Business Units and externally across Business Groups (other subsidiaries) in various sites nationally and internationally.
• Analyze BI / Reporting needs ensuring the successful integration of warehouses, analytics and reporting systems as listed above using QlikView as the BI Tool.
• Create (Agile Release Train) project plans, processes, documentation, communication plans along with status update progress, and escalations paths to stakeholders.
• Create Materials and Conduct Training for Clarity, SharePoint and Qlikview as well as administer various applications until steady state.
• Developed Resource Management methodologies that would best suit current practices as well as application boundaries in line with long term strategic plan.

Confidential, San Diego, CA

Senior Project Portfolio Manager

Responsibilities:

• Developed a PMO from conception, centralizing, standardizing and implementing the project management practices, tools and processes across the organization; Created policies and procedures for the corporate PMO.
• Acted as mentor to project team on the structured development process, project management practices and appropriate design controls.
• Analyze reporting/analytics needs along with Vendor and create schedule and implementation plan for rolling out BI tool “Tableau”
• Maintained project documentation including plans, reports, data files and presentations to increase accountability.
• Created and administered MS Project Online setup for the agency to train other administrators, as well as various levels of users in the creation of documentation as needed.

Confidential, San Diego, CA

SCRUM Master/Senior Project Manager

Responsibilities:

• Developed and implemented a customized AGILE solution, presenting to executives and introducing the training of Confidential personnel into a customized environment from waterfall run by business PMO.
• Spearheaded a large initiative to replace and upgrade SSO systems for Confidential e-commerce department, migrating to AGILE project estimating $17M over 3-year period.
• Created budgetary reports and resource planning and forecasting reports utilizing Microsoft Excel.

Confidential, San Diego, CA

Senior Project Manager

Responsibilities:

• Gathered requirements, analyzed, designed, developed and implemented all projects within the CRM program; oversaw application upgrading and infrastructure review.
• Identified areas of potential and existing problems to define and manage process improvement processes in connection with team, stakeholders and other affiliates of projects.
• Manage client and project team relationships to cultivate existing relationships and acquire new business through client retention.
• Supported early qualification and opportunity assessments for large and complex opportunities.

Confidential, San Diego, CA

Senior Program Manager

Responsibilities:

• Created a training program for all Program Mangers within the PMO, reviewing and providing feedback on status reports on a one-on-one basis.
• Interfaced with multiple business units, conducted requirement analysis with a team of business analysis and oversaw project execution; served as the single point of escalation for teams and business units.
• Monitored client expectations, project status and budgets, reporting, escalation, issue resolutions and overall assistance.
• Acted as internal-facing relation manager for capital, corporate communications and service value chain; involved in relationships between LPL business units and technology, tracking portfolios and creating maps of all needs management reporting including: scorecards, EOR, EMC, Board Status, Project/Budget Plans and Actuals & Reforecasts, among others.

Confidential, Carlsbad, CA

Senior Project Manager

Responsibilities:

• Tested and deployed Windows 7 Compatibility, as well as implemented Microsoft SCCM.
• Identified and analyzed existing and future software and hardware needs for an engineering-heavy company, implementing approval processes and procedures.
• Conceived testing processes and procedures for Windows 7 compatibility for over 300+ applications, creating SharePoint site to track and display progress and results.
• Created deployment methods for over 10 sites and 2200 systems.
• Ran a team of contractors, vendors working directly with engineering and other in-house FTEs reporting and documentation.

Confidential, Temecula, CA

Senior Project Manager

Responsibilities:

• Analyzed existing supply chain business needs for Ad Hoc reporting through BI solution, implementing data warehouse and best use of Oracle EBS vs Cognos Solutions as well as RDA regulatory medical devices.
• Developed business solutions for supply chain, allowing the client to TEMPeffectively prioritize scope and IT to TEMPeffectively build Ad Hoc Data Warehouse and reporting needs.
• Prioritized functionality and importance of all systems and applications including multiple databases and processes across organization to include industry best practices for supply chain and systems development, as well as data modeling concepts.
• Ran a mixed team of contractors, in-house FTEs and offshore resources as well as project budgets, reporting and documentation.