SUMMARY:

• Around 6 years of professional experience in project management, product management and analytics.
• Worked in various roles of management such as Product Manager/Product Owner, Scrum Master, Project Manager and QA Lead.
• Managed delivery and scope of various product development initiatives in cross - functional environment.
• Experience in SDLC processes such as Waterfall and Scrum, Data Analysis, Risk Management.
• Proficient in SQL, Excel, R and working knowledge in machine learning techniques.
• Proficient in extracting data from external sources, processing and loading data files (ETL process).
• Industry expertise in Financial Services, Insurance (Property & Casualty), Healthcare and ecommerce.
• Excellent communicator with experience in communicating effectively with client executives.
• Exceptional research, analytical thinking, decision making and team management skills.
• Committed to work, flexible, and enjoy taking up responsibility.
• Managed all phases of the software development lifecycle (SDLC) for dozens of custom solutions.
• Planned, executed and finalized projects according to strict deadlines, delivering projects on time within budget.

AREAS OF EXPERIENCE

• Project Management
• UAT
• Process Re-design
• Project Execution
• Data Management
• Resource Management
• Risk Management
• Quality Audit
• SDLC Processes

TECHNICAL SKILLS:

Business Modeling Tools: Microsoft Visio, Enterprise Architect (SPARX)

Collaboration Tools: SharePoint, Microsoft Teams, Slack, Air Table

Project Management Tools: MS Project, JIRA

PM methodologies: Agile, Scrum

Data Analytics Tools: SQL Server, Microsoft Excel, R, Python (Jupyter)

Languages: C#, C++

Data Visualization Tools: Tableau

EXPERIENCE:

Confidential, Austin, TX

Product Owner/Product Manager

Responsibilities:

• Responsible to interview Healthcare Subject Matter Experts (SMEs) to create Business process modeling flows, desk levels, user guides and decks
• Prioritized product features, wrote user stories, tracked JIRA issues and assigned issues to engineering team
• Designed data architecture design and standards for end-to-end validation in accordance with HIPPA compliance
• Gathered business needs and translated user stories to technical requirements for engineering team
• Collaborated with Project stakeholders and other Product Owners to prepare business resource document
• Trained and mentored developers and quality analysts in understanding agile methodologies.
• Interviewed 5+ Customer focus groups to understand the customers’ pain points
• Coordinated with User Research Team (UX) and Marketing Team to define product marketing strategy
• Designed product roadmap from stage of idea conception to prototype development
• Identified latest trends in Healthcare Industry and strengthened technology leadership
• Prepared research reports and reported daily project progress to Vice President of Product Team

Tools: Used: JIRA, Excel, Slack, AirTable, Microsoft PowerPoint, Excel

Confidential, New York

Product Manager

Responsibilities:

• Gathered client requirements and conducted regular follow-up meetings with client
• Coordinated project progress with technical product manager
• Researched using primary and secondary research techniques
• Proposed business use-cases and product frameworks for credit scoring model
• Maintained strong working relationships with company leadership especially in the areas of Product Management, Product Development, Testing and Operational teams
• Developed presentations and presented to leaders to communicate analysis findings, recommendations and process improvement results

Tools: Used: Microsoft PowerPoint, Excel

Confidential, Austin/Dallas, TX

Project Consultant

Responsibilities:

• Formulated growth strategy viz. strategic channel partners and dynamic pricing structure for telecom giant in North America’s cloud security market
• Gathered client requirements and conducted regular follow-up meetings with client
• Led a team of 5 to review the project progress
• Analyzed sales data provided by client to identify trends & opportunities for business transformation
• Presented insightful presentation to executive consultants of Confidential and program managers of Confidential ’s client

Tools: Used: Microsoft PowerPoint, Excel

Confidential

Senior Analyst (Team Project Manager)

Responsibilities:

• Led project planning and strategy, directing and monitoring the project for schedule along with QA plan, Risks identification and mitigation
• Collaborated with technical SMEs to design end-to-end business process for 40+ cross-functional teams by using enterprise architect tool (SPARX); incorporated data flow diagrams to develop system data design
• Reviewed enterprise architecture standards, policies and strategies in meetings with IT stakeholders
• Gathered business requirements and led interviews with stakeholders of 5+ business units to maintain active repository of business e-mails, process docs and manuals in SharePoint
• Directed and managed 12+ team members, for deliverables, preparing test cases/test scenarios as needed, with offshore work allocation and periodic reviews of project progress
• Established business metrics and KPIs to measure performance of new product enhancements; identified and divested low performing insurance contracts, saving $120M in annual costs
• Managed data management and reporting with executive summary for master portfolio worth $1.3T in insured value
• Worked with User Acceptance Testing (UAT) team and bridged the gap for smooth testing & documentation
• Reported daily project updates to IT stakeholders

Tools: Used: IBM Cognos Platform, MS SQL Server 2008, JIRA5, and Enterprise Architect (SPARX), SharePoint, R

Confidential

Project Manager/Product Manager

Responsibilities:

• Liaised with Product Owner and IT stakeholders to understand product requirements and business objectives
• Partnered with developer teams to prioritize sprint backlog; wrote user stories and assign JIRA tickets
• Coordinated regular standup meetings (scrum meeting) to review sprint progress on daily basis
• Led project planning and strategy including resource management, risk identification and risk mitigation
• Prepared high-level business process design documents using Visio
• Drove expansion of multi-million-dollar client project team from 5 to 40+ members in 10 months; led knowledge sharing sessions to mentor 15+ new hires, reducing on-boarding time by 50%
• Wrote SQL queries and designed project templates to automate day-to-day activities
• Ensured transparency into team’s work through sprint backlog, burn down chart and other Agile Metrics
• Managed communications with IT stakeholders in Sprint Reviews and Sprint Retrospective meetings

Tools: Used: JIRA, MS SQL Server 2008, Microsoft Project, Microsoft Visio

Confidential

Software Engineer

Responsibilities:

• Wrote unit test cases in TFS and resolved 100+ software bugs in SCRUM setting involving 30+ member team of vendors, testers and developers; reduced releases’ TAT by 50%
• Assisted Scrum master to effectively manage sprint backlog items using JIRA (Project management tool)
• Delivered summary of updates and recommendations during Sprint Review and retrospective meetings
• Monitored peer developers’ work to ensure expected sprint velocity, escalated any deadlock issues to higher management and identified additional efficiencies in subsequent sprints
• Managed cordial relationships among onshore &offshore development teams, business analysts and testers
• Led functional testing and developed user acceptance testing (UAT) documents

Tools: Used: JIRA, PL/SQL, TFS, Microsoft Visual Studio, MS Office