EXPERIENCE SUMMARY:

• Confidential is a level headed, accomplished IT professional with fifteen years of project management experience.
• Expertise includes: Data Center migrations, IT Infrastructure Deployment & Decommissioning.
• Application Development, Budget & Cost Controls, Financial Reporting, Project Change Issues and Risk Process, Cloud Migration Experience, Core Operating Technologies, Establishing operational management of new facilities,
• Proficient with SmartSheet, MS Office 365 / Project / SharePoint / Visio. Familiar with Scrum (Plan, Do, Check, Act)

CHRONOLOGICAL SUMMARY OF EXPERIENCE:

Program / Project Manager

Confidential

Responsibilities:

• Consolidate staff and infrastructure resources to realize future TNG cost savings.
• Establish operational management and protocols of new facilities.
• Ensure that all budgetary protocols were followed, tracked & approvals documented in FUSION.
• Work with project teams with continuous improvement and some agile protocols.
• Utilized the SmartSheet application was used for tracking project tasks, project risks, issues and action items and completing weekly status reports of key project deliverables using the reporting feature in SmartSheet. Created Project plans that included: information of the schedule to initiate, plan, execute, monitor and control and closing
• Disaster Recovery, Infrastructure Hardware & Decommissioning of Cabling, Circuits, Desktop migration, Printers, Routers, Servers (Physical & Virtual), Storage, Training on new / updated applications, Switch & Voice infrastructure. Project plans also included IT & Site Security for Active Directory upgrades, EDI & Non EDI enclaves, HIPAA applications, Transportation Collections, Network, SSL & VPN connectivity. Project Plans also had input from any and all external vendors that were involved with the project.

Project Manager / Lead (Consultant)

Confidential, Cary, NC

Responsibilities:

• Consolidate 300 employees from single tenant 10 floor office to 3 floors of a multi - tenant site. Project involved - Confidential & Confidential Voice, Broadband / Wireless and Data Engineering, Server Storage Operations, Cabling, Video Tele-Conferencing, Email, HP Print and Desktop Support Services & site security.
• Migration of multiple Linux & Windows servers (Data Center) and international domain controllers from existing location (Building MPOE) to DTC (Data / Tech Closet) on Confidential floor.
• Confidential Voice and HP IT support for multiple and final swing moves to relocate employees off and on to the floors to be remodeled. Network rollouts, Active Directory updates and switchover from Verizon to Confidential .
• Project plans also included IT & Site Security for EDI & Non EDI enclaves,
• Relocation, downsizing and installation of PBX and Telephone / Broadband / Wireless infrastructure and Network printing and scanning capability, training on new / updated applications and equipment.
• Utilized cloud technology with the Wilmington, DE project to migrate data off 50 local servers to designated off site network locations.
• Improve access permissions and onsite security protocols. Abolishment and disposal of obsolete IT equipment and return of reusable equipment back to depot and reseller.
• Directed project working with AIS, application software development, IT risk and server operations to improve server capability for customers using the MetOnline website for Open Enrollment.
• Project Enhancements included better backend functionality with AIS, Middleware, DataPower and Siteminder teams; adding additional capacity on shared servers and CPU speed to handle increasing numbers of customers using the site.
• Worked with AIS and server operations to add additional INT and DEV clusters to the Linux environment to enable work on multiple monthly releases concurrently
• Increased capacity for DR, QA, Testing and Production environments.
• Migration of AIS applications on shared servers to dedicated servers.
• Decommissioning activities of AIS applications on shared servers
• Followed Confidential guidelines & protocols, vendor proposals to establish project budget baselines.
• Directed multiple projects simultaneously using Waterfall and Agile methodologies.
• Developed Project Charter, Project Scope & Milestone Schedule with Project Sponsors, Senior Management & Project Team.

Project Manager

Confidential, Dallas, TX

Responsibilities:

• Directed four projects simultaneously utilizing Waterfall & Agile methodologies.
• Led Confidential application teams that were involved on each project.
• Worked with Confidential & Confidential teams to manage the sun setting & decommissioning of the SONET application.
• Managed and approved Confidential deliverables and monthly FTE requests to the Confidential Project Manager.
• Documented and processed FTE change requests on an as needed basis.
• Provided weekly updates to the Lead Confidential and Confidential Project Managers, project teams and customers.
• Completed requirements to support business goals and project deliverables, issues and risks in collaboration the Confidential & Confidential application teams, project stakeholders and senior management.

Project Manager

Confidential, Lewisville, TX

Responsibilities:

• Compiled Management Review of incident review statistics and root cause analysis of with Department Directors on a Quarterly basis.
• Coordinated ISO compliance with quality control procedures for the following Groups: Composition, Customer Service, Project Implementation, Sourcing and Variable Digital Print.
• Audit coordinator for the New Business On-Boarding team. Responsible for gathering and compiling surveys from internal stakeholders and customers for each completed project.
• Wrote required project documentation including project plans, scope statements and other documents to support business goals and project deliverables in collaboration the sales team, project stakeholders, customers and senior management.
• Wrote and revised over 500 ISO controlled documents on a digital platform for five workgroups: Standard Operating Procedures (SOP’s), Form Templates, Work Aids, Work Instructions and other documents. Documented training on all updated SOP’s.
• Managed the Customer Integration Steering Committee presentation on the MS SharePoint platform for the following groups: Implementation, Project Architecture, Custom Documents, Challenge Accounts and Quality.