SUMMARY:

• Motivated, personable portfolio manager and certified senior technology project manager with 18+ years of progressive, technical experience managing high - level, complex projects.
• Proven project executive (Program/Project Manager and Business Analyst) in managing multi-phased, highly-complex programs across various technology platforms and globally distributed locations.
• Maintained cross-functional coordination with IT mobile applications, procurement management within the retail, supply chain, human resource, and customer relationship management businesses, including Portfolio Management, Business Analysis, Project Management, Application Development Management, Product Management, Test Management, and Production Support roles.
• Specialize in managing large-scale software development projects requiring over 60,000 hours of resource effort, and a budget of over 9MM USD.
• Results-driven problem solver with expertise in business and technology project management, team leadership, effective communication, strategic planning, and operational analysis.

CORE COMPETENCIES:

• Project Management Office (PMO)/Project Authority Agile & Waterfall Methodologies
• Program Development Research & Analysis Strategic Planning Infrastructure & Architecture
• Risk & Issues Management Cost Savings Vendor Management Scope/Charter Definition
• Change Management Quality Management Process Process Improvement & Team Building

SOFTWARE SKILLS:

Project Management: Clarity, Business Engine, MS Project, MS Office Suite, Sharepoint, Work Request Management System (WRM), Project Business Case System, Project Change Request (PCR) Approval Process, Storyboard Reporting System, Outlook, Weekly Executive Reporting, SOX Audit Process, Quarterly CIO Reporting Process, Agile/SCRUM

Other Tools: HP Quality Center, LoadRunner, Enterprise Change Management System (ECMS), Peregrine Enterprise Incident Management System (EIMS), Service Now, CA Service Desk, TOAD, Snag-It, Publix Quality Decision Process (QDP), ITSM Knowledge, Viewstar, IBM Kenexa

PROFESSIONAL EXPERIENCE:

Confidential, Tampa, FL

Project Manager/Business Analyst

Responsibilities:

• Managed complex, multi-component projects having enterprise-wide impact.
• Collaborated with stakeholders to define the scope and business case for new solutions and enhancements to existing solutions.
• Provided direction, assigned tasks, monitored progress, negotiated with, resolved conflicts, and coached project team members across all levels.
• Researched, analyzed, proposed, and delivered solutions appropriate for the business and aligned with technology strategies.
• Applied project and process management principles, including experience in business analysis, identifying requirements, process improvement, scheduling, performance reporting.

Confidential, Central, FL

Contract Project Manager/Business Analyst

Responsibilities:

• Scrum Master for multi-phased technology projects throughout purchasing, telecom, and financial lines of business. Documented requirements (BRD’s, SRD’s), process re-engineering/mapping, and workflows in Visio, MS Office, and Service Desk.
• Responsible for presenting initial use cases for projects and at various points throughout the lifecycle.
• Responsible for managing and maintaining relationships with vendors and project resources from project initiation through delivery.
• Reviewed Quality Assurance (QA) and User Acceptance Testing (UAT) activities, to ensure defects were discussed with business and technology partners and quickly resolved.
• Worked with Dev Ops tools and team members to ensure successful implementations.
• Responsible for providing clear and concise updates to senior-level stakeholders on technology progress, including any risks or issues and appropriate action plans.
• Created a conversion schedule and communicated with Saas customers to follow the established plan using Service Now, Sharepoint and MS Project.
• Responsible for reporting project status, risks and issues to key stakeholders in a clear and concise manner.
• Responsible for resource planning across the business analyst, application design & development, QA, and UAT areas using MS Project, MS Office, and Sharepoint to create charter, scope, another PM documents.

Confidential, Lakeland, FL

IT Portfolio/Project Manager

Responsibilities:

• Sustained project portfolio for the HR/SAP line of business in the IT department including PMO responsibilities and processes for the team. This included managing resources and plans in Clarity, synchronizing with business and IT delivery teams, ensuring readiness and line of business budgets.
• Wrote scope, charter, and business and systems requirements documents. Used design tools such as Rational Rose and System Architect along with UML methodologies to create use cases to accompany workflow diagrams.
• Forecasted, tracked, and reported portfolio/project milestones and QA resources/skills needed to staff each delivery team using Clarity and Sharepoint.
• Managed a team of 15-20 project managers and QA resources. The HR/SAP portfolio typically has 60+ projects annually involving Retirement, Stock, Benefits, SAP, Associate Portal, Learning Management, Document Management and Applicant systems to name just a few and the budget is usually $10,000,000+. This included providing PMO management, defining processes and leading implementation and for the team.
• Worked as a hiring manager for 9 years performing on-boarding tasks and responsibilities for contractors and new hires. Also, hired prospects for specific project needs as a Project Manager for 5 years.
• Scrum Master for Distribution, Logistics, Supply Chain and Transportation lines of business to complete projects such as source of supply moves, transportation Saas implementation for online carrier bids, and supply chain integrations for master data and logistical information available through web services.
• Supported implementation of Publix Associate Portal application (PASSport) based on a Java platform. Allowed associates to access their HR and personnel information and make changes if necessary through both conventional and mobile methods.
• Scrum Master for the implementation of Applicant Management projects to rollout premise .Net/SQL software to stores and SaaS model to corporate using agile methodology.
• Scrum Master for gathering requirements, documenting processes and workflows for SumTotal Learning Management software implementation. System enabled registration, administration, and tracking for over 140,000 employees allowing HR to correctly report to senior management on company progress and ROI.
• Contributed content to the creation of a custom project management course as a subject matter expert (SME) and facilitated the for teams across the company.

Confidential, Lakeland, FL

Contract Project Manager

Responsibilities:

• Networking and negotiating contract assignments for project management work.
• Using Project Management.com and Project Management Institute. Watching and completing webinars for self-study.
• Holding multiple phone screens and face-to-face interviews.
• Growing network connections with other project management professionals through LinkedIn, PMI and Project Management.com.

Confidential, Polk County FL

Volunteer

Responsibilities:

• Substitute for absent teachers and other staff working in a school setting/classroom environment.
• Assist school administration and other staff to fulfill work duties as needed.
• Attend and assist in supervising extra-curricular activities when needed.
• Perform self-study working towards project management professional renewal.