Scrum Master Resume
Phoenix, AZ
SUMMARY:
Agile project management expert with a history of success directing teams to ensure that organization goals are attained. Proven ability to implement and monitor software development processes and make valuable and fact - based recommendations to senior management to continuously improve and progress. Exceptional communication, leadership, and problem solving skills with impeccable perseverance and self-motivation.
PROVEN AREAS OF EXPERTISE INCLUDE:
- Project Management
- Continuous Improvement
- Business Analysis
- Software Development
- Integrations
- Requirements Analysis
- Agile Methodology
- Program Management
- Quality Assurance
- Programming
PROFESSIONAL EXPERIENCE:
Confidential, Phoenix, AZ
Scrum Master
Responsibilities:
- Collaborated with scrum teams to increase the effectiveness of scrum application in the organization.
- Overcame obstacles by resolving complex challenges and consistently delivered effective problem solving skills.
- Led effort to migrated 13 feeds from internal customers enabling them to use big data for analytics and reporting.
Scrum Master
Confidential
Responsibilities:
- Maintained a customer focus while implementing scrum frameworks to existing processes.
- Worked with product owners and project managers to improve customer-facing technology methods.
- Maintained an agile work approach.
- Enhanced customer experience by drastically improving customer response to surveys, systematically implementing improved techniques and surveys.
Scrum Master
Confidential
Responsibilities:
- Delivered complex dialer projects which processed millions of phone calls per year including leading team which integrated a new mobile 2-way texting payment feature for collecting past due payments.
Project Manager
Confidential
Responsibilities:
- Project Manager primarily involved in building API’s to 3rd party vendor assuming printing duties.
- This included putting server hardware and TI in place for transmission.
Project Manager
Confidential
Responsibilities:
- Primary lead for project managers to ensure compliance and metrics goals met for organization.
- Also led various projects including the decommission of all SNA legacy components worldwide.
Manager
Confidential
Responsibilities:
- Managed a team of up to 18 Quality Assurance analysts to ensure customer requirements met according to specs.
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