SUMMARY:

• Confidential has 10+ years of IT experience working as Business/Functional Analyst and Project manager in Telecom Domain and Software development companies for marketing, sales, customer service, social listening, business intelligence, website development, supply chain management and platform integration type projects on key platforms like Dynamics 365, Salesforce.com, E Commerce (Hybris, Digital River) and CMS (Team sites) related projects using various SDLC processes like Waterfall, SCRUM and Kanban
• Experience in Business Requirements Gathering, Requirement Elicitation Techniques (JAD), Requirements Prioritization, Requirement Documentation and Requirement Planning.
• Excellent Experience in creating Business Requirements Document BRD, Functional Specification Document FSD, Change Request, TRD, RTM (Requirements Traceability Matrix).
• Excellent analytical skills in understanding the business process (AS - IS & TO-BE), understanding the functional requirements and translating them to system requirement specifications.
• Strong knowledge of Data Flow Diagrams (DFD), Flowcharts, Sequence diagrams, Activity diagrams, Collaboration diagrams, Class diagram.
• Excellent Analytical skills in understanding the business process and translating business requirements into system functionality requirements in technical terms. Developing functional specifications for business process refinement and automation, data modeling, system Architecture, conducting feasibility studies, analyzing scope and vision of the project.
• Perfectionist in requirements collection, from clients and processing information to the project team.
• Experience in creating UAT Test Plans, Test Cases, Test Scenarios, Test Matrix and Test Execution.
• Facilitated the System Testing, Regression testing and User Acceptance Testing.
• Logging testing defects and Reporting during QA Triage Meetings.
• Excellent understanding of the SDLC processes such as Iterative RUP, Scrum, Agile, Spiral and Waterfall.
• Logging testing defects and Reporting during QA Triage Meetings.
• Experience designing screen mockups, wireframes, protocols and user interface.
• Excellent Business Intelligence and Data Modeling knowledge.
• Excellent Communication, Presentation and Interpersonal skills, Self-starter, Team player with Leadership skills. Excellent experience working with multiple Business units, IT, Strategy team; mix business documents and technical documents
• Excellent Experience in writing queries to database.
• Ability to understand data tables and familiarity with user interface.
• Experience working ecommerce suite (B2B, B2C)
• Extensive knowledge of Agile, in which we work in small teams comprising 5 to 9 people.
• Experience working on Chatbot projects using AI
• Experience working with MS Dynamics 365, Salesforce.com, CMS, MS Expressions studio, Jira testing tool, Visual Studio, VSTF, Writing SQL queries for reporting, Power BI and creating Functional specification documents.

AREAS OF EXPERTISE:

• Business Analysis
• Functional Analysis
• Systems Analysis
• Data Analysis
• User Acceptance Testing
• MS Dynamics Customer Relationship Management (CRM)
• Content Management Systems (CMS)
• Web Development
• SQL
• Global Marketing & Sales
• Management and Technology Consulting
• Dynamics 365
• Change Management
• Process Improvement Solutions
• Marketing Tool Development
• E Commerce/Portal Development

DETAILED PROFESSIONAL EXPERIENCE:

Confidential, Bellevue, WA

Project Manager

Responsibilities:

• Created technical requirements and worked with architects to capture architecture requirements
• Worked with cross functional teams like developers, architects, testers and product owners
• Defined the roadmap and worked with product owners and technical team members to get the projects allocated into the scrum
• Lead the refinement meetings/technical grooming sessions where I walked through the user stories and acceptance criteria with the technical team members
• Participated in the sprint planning meetings, daily stand up meetings, demo sessions and sprint retro
• Used JIRA to track and manage the sprint backlog, product backlog, sprint burndown etc.
• Participated in scrum of scrum meetings to identify blockers, cross team dependencies
• Worked with developers to implemented REST API integration of mobile app with the backend CRM and SAP applications
• Performed UAT testing and logged defects and worked with the developers to get the bug fixed

Confidential, Redmond, NV

Technical Project Manager

Responsibilities:

• Conducted JAD sessions by engaging business stakeholders to gather business requirements, define use cases, prioritize the business requirements to create a detail user stories in VSO
• Conducted multiple review sessions with business stakeholder team to review and get user story sign off
• Conducted Sprint Planning sessions and translated the business requirements into functional requirements.
• A great deal of experience in SQL, SQL server reporting and data transformation services.
• Worked as a liaison between business team and the technical team members to ensure that all the business requirements and communicated back to the technical team members
• Worked with on Onshore as well as Offshore team members via conference calls, emails and chat
• Created test cases and executed the test cases to conduct the QA testing
• Kicked off UAT testing, created UAT test plan and UAT test cases
• Conducted bug triage calls to assign the defects to the technical team, answered any open questions and ensured that the bugs are getting resolved on time
• Create project status report which included details like activities accomplished, activities in progress, key milestones, risks and dependencies for all the key projects
• Created project timeline using Visio, project plan using MS project and conducted daily/weekly status meetings with the project team
• Managed Project to develop social Chatbot to enhance customer experience
• Worked on MS Dynamics configuration, customization changes like creating a new workflow, new forms, custom entity, custom fields, new dashboards, new advanced find queries for creating reports
• Worked on data mapping, data analysis and data cleanup projects
• Helped to move existing SharePoint sites for various test teams to a single OBO test SharePoint site so that all the test teams have a single share-point site instead of multiple sites.
• Once the SharePoint migration was done then we made incremental changes for making consistent site structure, content etc.
• Assigned owners for the SharePoint site migration especially the data from multiple sites into a single site and defined the next steps

Confidential, San Diego, CA

PM/Business Analyst

Responsibilities:

• Worked with the key stakeholders on requirements gathering for the marketing and sales projects
• Created detail business requirements documents, reviewed and got approvals from key stakeholders
• Translated the business requirements into more detail technical requirements
• Created detail functional specification documents and worked with the Engineering/IT team to make sure they understand the functionality/requirements
• Analyzed, designed and managed development of data modeling solution
• Documented and tested all queries used to pull data for reporting purposes
• Wrote QA Testing and UAT/User Acceptance Test plan, Test Scripts and facilitated UAT Kick off and UAT Testing
• Participated in the bug triage meetings, opened defects and followed up with IT team to get the issues resolved.
• Worked to get a business sign off on the feature set before projects get deployed

Confidential, Seattle

Business Analyst/Project coordinator

Responsibilities:

• Business requirements gathering by working closely with the key business stakeholders
• Translating business requirements to functional requirements
• Data mapping, Data Analysis and documentation of the data flow logic
• Creating functional requirements document and reviewing it with the technical team
• I worked with the business stakeholders to gather the business critical requirements for Confidential stores
• Wrote User Acceptance Test plan, Test Scripts and facilitated UAT Kick off and UAT Testing
• Followed up with the IT team to get bug fixes, clarify requirements to make sure the functionality meets the business requirements
• Worked to get a business sign off on the feature set before projects get deployed