PROFESSIONAL SUMMARY
Senior Manager of Learning and Development with more than 15 years successfully managing enterprise level corporate training in retail and health & beauty sectors. Well versed in all aspects of Learning and Development including, strategic planning, succession planning, operations and P&L. Expert in curriculum development, blended learning theories, learning styles, classroom/group presentations and implementing technology solutions in training delivery. Strong sales background with demonstrated successes in designing and delivery of effective sales training programs that increase sales, generate revenue and build customer loyalty. Microsoft Office, PowerPoint, Word, Excel, Publisher, Front Page, Sharepoint and LMS experienced.

Additional Strengths & Competencies

• Project Management/Event Planning/Presentations
• Learning Management Systems
• Sales Management
• Leadership Training and Development
• Multi-media Marketing Strategies
• Succession Planning
• Strategic Planning/ Forecasting/Budget Development
• eLearning/Blended Training
• HR / Payroll/Compensation

CAREER HISTORY

Senior Manager Training Development 2003 to 2012
Confidential Plano, TX
Responsibilities:

• Managed a team of 10 field managers for 2 years in a sales manager / operational capacity covering 1/2 of the United
• States. 450 locations. $500M in Divisional Revenue
• Managed vendor relations and training for 950 stores.
• Developed 20 leadership courses from basic fundamental courses to advanced leadership courses in support of the
• succession planning strategy resulting in higher retention rates of newly hired leaders and forged a pathway for
• promoting internal mid-level managers.
• Developed 65 new programs from leadership, customer service to technical.
• Implemented a National Training Program using a blended learning curriculum. 1,100 sessions monthly.
• Produced training videos from script writing, filming, post production to execution.

Vice President - Salon Management Services 01/2003 to 06/2003
Confidential Garden Grove, CA
Responsibilities:

• Responsible for the operations of 1300 locations.
• Directly supervised four employees in Southern California and Texas.
• Collaborated with and coordinated training programs for Regional Educators.
• Responsible for writing manuals and programs.
• Served as liaison between Corporate and the Franchisees.
• Maintained relationships with approved suppliers.
• Worked directly with advertising committee to decide on print media, radio and television.

Key Achievements:

• Installed a new scheduling program in all company owned locations to manage inventory at the corporate level
• decreasing cost of goods by 11%. Increasing retail profits by 15%.
• Assisted in renewing three expiring regional manger agreements. Visited each salon, developed a detailed performance
• improvement plan and within 45 days, the majority of the locations improved their performance.

Spa Director 2001 to 2003
Confidential Los Angeles, CA
Responsibilities:

• Responsible for P&L and operating budget for the spa and café for the largest resort spa in the country.
• Supervised staff of 65 including all therapists / fitness / locker and pool.
• Tracked and reconciled weekly inventory and purchasing of all retail and professional products.
• Administered group sales for all size groups including contracts, space blocks and BEO\'s.
• Implemented a membership program selling over 200 memberships in 1 year.
• Active member of Starwood spa council consisting of writing SOP and training manual.

Spa Director 2000 to 2001
Confidential Las Colinas, TX
Responsibilities & Key Achievements:

• Supervised staff of 65 employees.
• Maintained a 25,000 sq foot facility including all maintenance, engineering standards.
• Participated in weekly department head planning and strategy meetings.
• Process payroll daily based on labor standards and commissions.
• Weekly inventory and purchasing of all retail and professional products.
• Planned, forecasted and budgeted for monthly and yearly sales.
• Conducted monthly/weekly staff meetings.
• Facilitated annual and 90 day reviews for all employees.
• Developed a new menu of treatment services including pre paid treatment packages ensuring ongoing business for the
• therapists by securing appointments in advance.

General Manager 1998 to 2000
Confidential Dallas, TX
Responsibilities & Key Achievements:

• Supervised staff of 45+ employees, including massage therapists, estheticians, nails technicians, hair stylists,
• receptionists and managers.
• Responsible for sales planning, forecasting, budgeting and meeting all revenue and P&L objectives.
• Provided ongoing maintenance of a 15,000 sq foot facility.
• Management of service contracts including cleaning, food and beverage contacts, and ongoing repair and maintenance.
• Managed inventory of (nine skincare lines, seven haircare lines, as well as spa products) both retail and operational
• products.
• Promotional and public relations as well as marketing on a local and national level.
• Developed a strong gift certificate business ($300,000+ for Christmas, $75,000+ for Valentines and $145,000 for
• Mothers Day.)
• Generated first year revenue of $500,000 with an EBIT of 11%

Training & Service Representative 1996 to 1998
Confidential Dallas, TX
Responsibilities & Key Achievements:

• Developed ongoing education for salon managers, stylists and franchisees.
• Interviewed, hired and trained five new field staff members in 2 years.
• Acted as a liaison between corporate office and franchisees.
• Actively participated in operation compliance for 30 locations.
• Assisted in the recruitment and retention of employees.
• Planned and performed in platform trade shows.
• Coordinated manager franchisee meetings, and co-op meetings.
• Exceeded corporate goals and record number of salon openings in a 12-month period.

Additional Experience

Training and Merchandising Specialist 1992 to 1995
Confidential Dallas, TX
Responsibilities & Key Achievements:

• Coordinated educational classes for JC Penney locations in seven states.
• Elected to District Associate Coordinator to act as a liaison between corporate and the distributorship.
• Recruited and trained new educators.
• Facilitated sales team training and education monthly.

EDUCATION/PROFESSIONAL DEVELOPMENT/AFFILIATIONS
Business Administration Coursework
ASTD, AMA
Texas Department of Licensing and Regulation Advisory Board Member