CORE COMPETENCIES:

• Recognized Project Management Certificate holder
• Experienced, motivated, and diligent project manager with proven track record of achieving results through effective project management in a wide - array of industries including: financial institutions, health care, insurance, manufacturing and education
• Professional staff member with the ability to tactfully, creatively and calmly resolve conflicts, successfully manage multiple projects simultaneously, and effectively communicate and collaborate in all modalities with peers and executive management
• Technologically savvy employee proficient with MS® Office Suite, effectively applies time-management efficiencies and follow up techniques

SOFTWARE EXPERIENCE:

• Microsoft® Office Suite
• Microsoft® Project
• ConnectWise
• Microsoft® SharePoint
• Microsoft® Visio
• PSA
• Salesforce
• Lotus Notes®
• Lucy (Social Engineering)
• CaseWare
• Adobe® Acrobat
• DOS, HTML, MySQL

PROFESSIONAL EXPERIENCE:

Project Manager, Senior Associate, Risk Advisory Services Department

Confidential, Waterloo, Iowa

Responsibilities:

• Competently utilized strategic project management principles to manage multi-million dollar book of business annually for Midwest States in the U.S. and other regions using waterfall methodology
• Successfully lead and directed numerous projects simultaneously, spanning across functional areas, to deliver according to stakeholder expectations, project budget, and quality standards
• Proven skill as meeting facilitator to connect audiences of various sizes, backgrounds, project knowledge, and levels within the organization
• Demonstrated ability to analyze/solve problems, broker consensus, manage change, and prioritize when faced with conflicting priorities
• Primary point of contact for stakeholders regarding all project metrics including but not limited to financial forecasts, risk and delivery statuses
• Continuously and thoroughly monitored project statuses, offering inventive solutions or escalating issues when necessary
• Cooperatively assisted with conversions and implementations of two project management software programs: ConnectWise and PSA

Project Manager/Social Engineer, Senior Associate, Risk Advisory Services Department

Confidential, Waterloo, Iowa

Responsibilities:

• Project manager duties as listed above for all projects containing social engineering component (approximately 150 projects yearly) and other projects as assigned
• Reliably served as a social engineering subject matter expert at RSM. Consistently updated social engineering testing methodology, report templates, testing scenarios and performed testing
• Liaised with spoofcard service and international social engineering software vendor to resolve issues related to connectivity, software compatibility and output discrepancies
• Technically analyzed test results and efficiently compiled and delivered reports and management letters
• Courteously presented results to clients during project exit and report review meetings
• Trained peers to perform testing and follow established best practices and regulations
• Independently initiated tracking of all central region testing results to capture statistical data
• Successfully partnered with other Risk Advisory Services colleagues to perform IT general controls and vendor reviews for financial institutions by following established methodologies to meet standards and regulations of governing bodies

Project Manager /IT Consultant, Associate

Confidential, Waterloo, Iowa

Responsibilities:

• Actively generated and implemented project management procedures for Midwest States in the U.S. and other regions using waterfall methodology
• Collaboratively created social engineering methodology and imaginative testing scenarios
• Managed all aspects of social engineering testing, deliverables, presentations and project closure
• Independently investigated and liaised with Internet Address Registries to stop suspicious internet traffic for our clients
• Efficiently compiled and distributed quarterly statistical reports detailing suspicious network activity

Information Technology (IT) Director/IT Coordinator

Confidential, Waterloo, Iowa

Responsibilities:

• Reliably provided software, hardware and network purchases and implemented recommendations based on organization’s goals and strategy objectives as a management team member
• Accurately created and processed statistical reports regarding profitability, sales/marketing campaign results, and resource analysis
• Effectively implemented changes, monitored activity, and maintained functioning of WAN/LAN network with 30 end users and three remote locations
• Technically administered all aspects of the insurance-specific Applied TAM (Applied-The Agency Management System) software and professionally liaised with all software and equipment vendors
• Expertly crafted training materials, workflow documentation and knowledge base, and respectfully executed all help desk duties and employee computer training
• Competently developed disaster recovery systems and processes
• Successfully oversaw Novell (network operating system) conversion to Windows
• Tested, documented, and updated internal and third-party software to ensure Y2K compliance