PROFILE:

• Highly motivated and results - oriented technical and business professional that uses a strategic approach to software quality assurance.
• Able to manage multiple projects and shifting priorities with respect to hard deadlines.
• Passion for delivering quality products with a focus on exceeding client expectations.
• 15+ years of experience in Software Quality Assurance Engineering and Management in a testing environment.
• Strong written and verbal skills with native fluency in American English
• Offer a level of flexibility that can absorb ad hoc tasks in addition to the overall assignment
• Play a significant role in performing rigorous testing on applications required by our client before the applications go live
• Ability to track, analyze and measure project progression and report status
• Deep understanding of Agile Methodology
• Experience performing manual testing of web-based applications
• Ability to think & execute testing from a user’s perspective
• Detailed ability to review and analyze test scripts
• Experience with defect management and reporting systems
• Experience with test automation procedures
• Excellent organizational and documentation skills
• Good communication and team collaboration skills
• Ability to use standard methodologies, professional concepts and objectives to resolve complex issues and achieve successful outcomes
• Flexibility to accommodate evolving business needs
• Excellent knowledge of software development life cycle, testing methodologies, and testing tools
• Experience in developing test plan, assessing risk, filing appropriate defects, and providing relevant data for test reporting
• Experience with Continuous Integration and Automation (e.g., Jenkins and Selenium)
• Experience in creation of software tests (regression tests, functional tests, and stress tests)
• Excellent knowledge of software QA metrics, operations, and statistical techniques
• Understanding UI flow requirements and validations against those
• Recognition of basic UI flow and intuition of errors within requirements
• Technical ability to understand developer discussions of root cause of error
• Advanced knowledge of Mac OS, iOS devices and Windows devices and web browsers
• Advanced knowledge of Financial credit card and PED (mobile and fixed) devices
• Analytics testing tools experience (e.g., Charles, Fiddler)
• SQL DB tool experience
• Knowledge of foreign languages (Latin, French, Tamil (South India, Singapore))

TECHNICAL SKILLS:

SDLC Methodologies: Waterfall, Agile, Waterfall-SCRUM.

Requirement Management Tools: HP Tools (Quick Test /UFT 9.0, 10.2 and HP Quality Center, Team Foundation Server, Rational Clear Case, Rational Test ManagerLanguages: HTML, XML, SQL

Databases: MS SQL Server 2000/7.0/6.5 , Oracle9i/10g.Toad for Oracle12.

Administration Suite: MS Project, MS Visio, MS Outlook, MS Office (Word, Excel, PowerPoint), Adobe Acrobat Reader; Pages, Numbers

Defect Tracking Tools: HP ALM Quality Center 11.0, Rally, Mercury Quality Center 9.0/8.0, Test Director 8.x/7.x, Rational Clear Quest, JIRA, Bugzilla, Radar

Automation Tools: WinRunner, LoadRunner, SQA Robot, VeriFIX, Fiddler, Charles

Operating Systems: Win /95/98/NT/XP/2003, Windows7, MS-DOS, UNIX, Linux, Sun-Solaris, AOS

Testing Types: Black Box Testing, Manual Testing, White Box Testing, Smoke Testing, Integration Testing, Functional Testing, System Testing, End to End Testing, Regression Testing, User Acceptance Testing (UAT), Load Testing, and Performance Testing. Managed the Bug Review Board for Fortune Top 5 companies.

Browsers: Internet Explorer, Firefox, Chrome, and Safari

Hardware and Mobile Device Testing: iPad mini, iPad Pro, iPod, iPhone, Verifone MX915, and Verifone MX955

EXPERIENCE:

Project Manager

Confidential, Austin, Texas

Responsibilities:

• Selected by the leader in design of consumer electronics, software and online services to lead the Online and Retail Services team to provide support at a Program Level.
• Coordination of the Bug Review Board for all issues opened by all testing teams with a daily review of all new bugs and a daily follow up of aging and blocker tickets with a very tight internal SLA (Service Level Agreement).
• Coordination of Test Data required at a program level for all testing teams.
• Ensure that the test environment is stable for all testing teams.
• Supporting the duration of quality assurance (QA), integration testing (IT), user interface testing (UAT), and warranty testing.

Quality Assurance Lead

Confidential, Austin, Texas

Responsibilities:

• Providing quality assurance leadership for legacy mainframe systems for the Confidential .
• Creation of a smoke test definition and regression test definition.

Principal, Quality Assurance Engineer

Confidential, Austin, Texas

Responsibilities:

• Selected by the leader in Supply Chain Management Retail Commerce technology to deliver a rich user experience.
• Communicate and handle bugs effectively while executing standard fix processes.
• Participate in go-no-go release meetings. Track and monitor test progress and report to client teams.
• Analysis & translation of requirements, functional specs, and creation of formal documentation including test plans, test scripts and reports. and coordination of testing resources to meet strict testing deadlines. Ability to comprehend incredibly detailed flows and identify all major error scenarios.
• Ability to communicate complex flows effectively.
• Excellent at managing risks - during UAT and leading up to cutover reviews.
• Attending readiness meetings to understand the, support and communication plans.
• Conduct direct testing as well as assign testing to rotational and regional testers Schedule and lead checkpoint meetings with key members of the project team, which includes identifying which tickets require discussion and ensuring that proper attention is on the correct priorities.
• Take initiative to actively identify and resolve problems.
• Review and analyze test scripts.
• Dedicated to seeking continual improvements of processes, tools and communications.
• Testing mobile applications using iOS devices (iPhone, iPad) and enterprise web applications in an AWS cloud environment with peripherals (VeriFone, NCR, and Zebra). Testing of barcode scanning using UPC-A, EAN-8, QR, ITF, Code 39, and Code 128.
• Responsible for customer facing interaction with clients (Nordstroms, DSW, Zumiez, and Bose) for customer engagements.

Project Manager, Quality Assurance

Confidential, Austin, Texas

Responsibilities:

• QA project coordinator for the team, specifically in support of the DevOps team.
• Provide a single point of contact for all areas of our QA projects to connect with and understand the QA processes and procedures for this team.
• Wrote Selenium scripts using an Appium framework.
• Network with other QA groups to identify gaps and synergies in processes and suggest process and communication improvement strategies.
• Development of clear and detailed QA process maps and business requirements.
• Facilitate workshops with subject matter experts and stakeholders to identify current QA process and future process improvements.
• Identify QA issues and risks and understand appropriate methods of communication and audience.
• Develop a system and strategy for policies and procedures supporting the QA team.
• Submit these documents for stakeholder review, make necessary changes, and then submit the documents to leadership for formal approval.
• Once documents are approved publish them to the team and maintain a virtual living library (with ongoing updates and archives) that can be accessed with any electronic device.
• Review all documents annually and makes suggestions for new policies, procedures, or job descriptions that support the business effort.
• Experience in the grocery/retail industry especially using Salesforce for Market Analytics.

Quality Assurance Lead

Confidential, Austin, Texas

Responsibilities:

• Selected by the leader in financial securities trading to manage quality process for their client-server, cloud-based and web-based applications
• Working closely with business partners and development partners, daily duties entail reviewing business requirements and creating test plans and procedures from a business and technical perspective. Review, develop and run test cases, prepare execution reports, and determine quality assurance impact on project schedule.
• Coordination of QA project management with the Active Trader Quality Assurance team and managing the vendor relationship (onshore and offshore), development teams, and business teams.
• Responsible for gathering and reporting QA Project Metrics and justifying metrics with a vision for continuous process improvement.
• Use of Team Foundation Server to manage defects and query for issues pertaining to the release and Microsoft Test Manager for managing test cases and delivering testing metrics.
• Perform functional testing of Confidential and Confidential securities trading software (long positions, short positions, and up to four-leg options trading) with multiple direct ECNs.
• Managed software methodology conversion from Waterfall (Rational Unified Process) methodology to Agile methodology.
• Preparation of sign-off reports including deferred defects, release test plans and end-of-release summary reports.

Confidential, Austin, Texas

Quality Assurance Lead

Responsibilities:

• Managing scheduling of QA projects and load balanced stories (features) among the QA group.
• Write and execute test cases.
• Estimating and manage the user stories and tracked defects using Confidential .
• Working with an Agile Methodology with daily scrum meetings with continuous testing from the beginning of the story to its completion in each sprint cycle.
• Working with all stakeholders (Product Management, Development, QA, and Services) to make sure defects are addressed in a timely manner.
• Leading a team that is onshore in Austin, Texas and Washington, D.C. and offshore in Chennai, India.
• Active Lead Tester of the Crimson Physician Management SAAS web application.
• Selected as Lead of the Artificial Data creation team for Crimson Physician Management.
• Created synthetic data for input into the temporary load tables with insight into the referential integrity of the data between the multiple tables.
• Able to create positive and negative tests using interesting data inputs.

Software QA Enginee

Confidential, Austin, Texas

Responsibilities:

• Comprehensive QA hands-on testing and automation using FIX Protocol versions 4.4 and 4.2 for a leader in financial equities and options trading systems.
• Leading automation of FIX protocol for day trading in a dark liquidity pool using automated test tool VeriFIX 4.6 with a LINUX based system.
• Automated webclient used for canceling trades using Selenium HQ.
• Extensive work with development team to resolve defects.
• Responsible for starting the QA team and developing processes for production release.

QA Lead

Confidential, Austin, Texas

Responsibilities:

• Selected by the leader in image and data processing for the automotive industry to test and deliver quality web products using Java Web Start application programming.
• Duties entail initial implementation of the Rational toolset to all projects using Rational RequisitePro for requirements gathering, writing test strategies and test cases with Rational TestManager, and tracking defects using Rational ClearQuest.
• Perform functional testing of Java web applications with Oracle database of an ETL (extract, translate and load) system.
• Complete extensive requirements and documentation review, wrote test cases for multiple projects such as Image Management System, Vehicle Management, and Enrollments.
• Wrote automated test scripts using Rational XDE Tester for the Image Management System application.
• Managed scheduling of QA projects and resources for the Product QA team.