EXECUTIVE SUMMARY:

• Program/ Senior Project Manager with successful track record of achieving operational results, leading people, building relationships, and managing multiple, complex DoD and Federal programs.
• Proven ability to implement outcome - driven strategies for reliable, scalable, cost-effective, interoperable, and secure systems.
• Capable of analyzing and evaluating efficient business process and technology strategies and impact.
• Comprehensive knowledge of national security policies, Federal standards (FISMA/ NIST guidance, FISCAM & CSAM, RMF) and industry best practices.
• Demonstrated accomplishments directing high-performing teams (technical and non-technical), local and geographically dispersed.
• Outstanding interpersonal, written and verbal communication skills including experience presenting to senior level government officials; accustomed to fast-paced environments that demand strong organizational skills, attention to detail, and continuous improvement while modeling high level of integrity and work ethic.
• Serve as customer interface, integrating all functions and activities necessary to meet client requirements, including strategically planning, coordinating and managing the actions taken by matrixed teams, defining and implementing technical baseline for quality requirements, identifying potential project problems or opportunities, analyzing issues, developing alternatives, collaborating on best mitigation approach or exploitation of opportunities, ensure development and adherence to Work Breakdown Structure (WBS), establish tracking and reporting metrics to manage costs and schedule, ensure contract compliance, and monitor key performance indicators or contractual metrics on routine basis, as well as identify on-contract growth opportunities. Typical duties included staffing, personnel oversight, serving as the focal point for customer interaction, production of program level documents, reports, strategic assessment and briefings for a variety of audiences including senior executives, manage and review monthly forecasts of cost, schedule and resource utilization, increase scope of services when possible.
• Providing consulting and hands on analysis, planning, developing, executing and managing outcome-driven strategies for major, multiple mid- and large scale application development, data center migration, COTS integration, Information System Security and Learning Management System (LMS) projects.
• Responsibilities include gathering requirements, translating technical criteria into design specifications, developing program management plans, and complete responsibility of System Development Lifecycle (SDLC) (Waterfall) methodology.
• Applying project management expertise and best practices to define and execute: Scope, Schedule, Cost, Resource, Issue & Risk, Procurement, Communication, Change, and Quality Management.
• Establishing respectful rapport with vendors, internal and external stakeholders, and senior level executive management in a dynamic and challenging environment, providing consistent, concise, and timely information through a variety of media.
• Capable of strategic thinking, problem solving, outlining and tracking key milestones, generating quality contract deliverables, program re-direction, integrating program/policy criteria and constraints, and delivering state-of-the-art technology solutions for mission critical programs.
• Additional program management skills include Risk Management Framework (RMF), Process Improvement (PI), Information Assurance (IA), and Certification and Accreditation (C&A).
• Supervisory Role includes selecting and directing high-performing teams, influencing single, matrix, or cross-departmental resources accountable for defined success metrics, setting deadlines, assigning responsibilities, establishing expectations and workload guidance and oversight to manage project schedules, coaching and mentoring, providing feedback (formal and ad hoc), performance improvement and termination.
• 10+ years of professional experience in Training / Adult Education including complete oversight of large-scale training programs from gap analysis, educational systems design life cycle (ADDIE) for comprehensive training and collateral (reference) materials to classroom presentation, with extensive hands-on scenario learning labs and exercises based on complex national security policies, DoD and industry best practices for cyber security training programs, Federal standards /FISMA/ NIST guidance / FISCAM / CSAM for Certification and Accreditation. Additional learning program content includes various types of computer applications for end users as well as soft skills at the corporate and collegiate level.
• Typical duties included planning, training development and execution, trainer evaluation, budget, stakeholder feedback, and program evaluation/analysis.
• Communicated program / training effectiveness to leadership/stakeholders, utilized various measurement and feedback tools, assessed training and performance needs and provided training or developmental solutions.
• Managed development of workforce training programs including software applications, management skills, products/services, operations, sales skills and systems training programs.
• Partnered with corporate managers to ensure learning solutions were created to meet business needs, close skill gaps and provide reinforcement strategies for individual and unique workforce.
• Experienced creating evaluation plans for various training programs, up to and including ROI where appropriate.
• Observed in field learner interactions; classroom training and collaboration with training leaders.
• Additional experience includes high school and college level classroom instruction.
• 5+ years of professional experience in support of Project / Program Management Offices (PMO) including working directly with senior government officials to strategize, identify, develop and implement congressional mandates, interagency technical coordination, internal and inter-directorate Integrated Project Teams (IPT), process reengineering (effective and efficient business processes), defining and maintaining program standards, process and program level governance, develop SME training on PM tools, best practices, program analysis and reporting.
• Procedural documentation templates and knowledge sharing collaboration tools, dashboard design, use and maintenance, program level templates and reporting metrics, certification and accreditation of security workforce working directly with the primary point of contacts including Director and Branch Chiefs.
• Additional PMO skills include System Development Lifecycle (SDLC) Stage Gate Reviews (SGR), Governance and Enterprise Planning Risk Management Framework (RMF), and Enterprise Change Assessment Board (eCAB) / Configuration Management /Approving Authority tasks.

SKILLS:

Proficient with Microsoft Office, Microsoft Project, Learning Management Systems (LMS), Remedy ITSM, SLDC, ADDIE, Adult Learning and Education Theory, DoD/IC and National Security policies, Federal Acquisition Regulation (FAR), CSAM, Special Security curriculum including Antiterrorism / Force Protection (L1), Security Policies, Principals, and Programs in Industrial Security, Personnel Security, Adjudication, Information Assurance and Classification, Special Access Programs (SAP) Overview, Information Systems Management, Risk Management Framework, Risk Management for DoD Systems, Risk Management for DoD Security, various other NISPOM courses, DAU Fundamentals of Systems Acquisitions Management ACQ 101 Certification, zdnet\Training Magazine’s Trainer Certification program, Program Management including technical systems management and integration, ITIL V3 Foundation, various Skill Soft courses including Emotional Intelligence, Personnel Management, Management Skills for Leadership, Service Level Agreement (SLA) Implementation & Compliance, various Risk Management, Configuration Management (CM) and COOP courses, various Train-the-Trainer (mainframe, MS applications, Skill Soft, Presentation) courses

DETAILED WORK HISTORY:

Confidential

Project / Program Manager

Responsibilities:

• I am accountable for effective management and administration of all efforts outlined in the Performance Work Statement (PWS) and detailed in the Performance/ Project Management Plan (PMP) for the Professional and Administrative Support Services - Domestic (PASS-D) supporting the Department of State (DoS), Bureau of Information Resource Management, Directorate of Information Assurance (IRM/DCIO/IA) whose mission is to improve the DoS security posture by assuring protection and integrity of information and information systems. Daily, I provide direct supervision of the Assistant Office Manager (AOM), Business Communications Analyst (BCA) and a team of Executive Management Assistants (EAs) for the IA Front Office (IRM Deputy CIO/CISO and Managing Director), Directors and Division Chiefs for IT Security Compliance (ITSC), IT Policy, Liaison & Training (PLT), IT Information System Security Officer Oversite (ISSO), Cyber Security Integrity Center (CIC), and Enterprise Risk Office (ERO). Supervisory duties include time and attendance, performance review, coaching / mentoring, skill gap analysis and training recommendations, as well as counseling team members on Government protocol, command chain, Government client interaction, contract terms and conditions, performance metrics and improvement measures.
• Contractual tasks include providing executive level administrative support, coordination of daily operation logistical details, division director calendars / appointment management, special event coordination, time and attendance processing, escorting visitors, write/ review/ edit executive documentation (letters, memorandums, confidential reports, job aids, reference manuals, etc.), administrative support for meetings, working groups, councils and boards such as IRM/IA Program Control Board (agendas, name tents, roster, handouts, read-ahead /supporting material, and meeting execution support including tools and equipment (Video Teleconferencing (VTC), Plotter, conference line, etc.), on/off boarding personnel, inventory of office equipment/property, version control / SharePoint library oversite, all travel coordination and reservation for government employees using EZ and E2 Travel Systems, financial / expense tracking and reimbursement, conference room scheduling, maintenance of Directorate policies and standard operating procedures (SOP) library, all internal and external communications, presentations, publications, talking papers/points, speeches, briefing material, branding strategies and official documentation including press kits, stakeholder kits, fact sheets, newsletters, event coordination, collect, document and present program level business requirements, Front Office Department Taskers, audio / visuals / media design, recordings, establish and maintain communications library, white paper research and business analysis / business process refinement.
• As Project/Program Manager, I ensure compliance with established and approved quality standards for contract deliverables (BPA Performance / Weekly Activity Reports, work performed and planned, personnel time and attendance/ burn rate and program level issues and risks. I model a holistic program management approach across all IA divisions including innovative processes to plan, organize, and control activities, manage risks and to monitor performance.
• Collaboratively, I established the framework, technical approach, organizational resources, and management controls to be employed for how our team will exceed client expectations and meet cost, performance and schedule requirements.
• I facilitate regularly scheduled team meetings to communicate high priority tasks, cross-division standardization, templates, work processes, corporate initiatives and performance-driven outcomes.
• I am answerable for all work activities accomplished in a timely and cost effective manner while maintaining the highest quality of performance based on stakeholder feedback and improved procedures gleaned from a continuous improvement process. I generate Monthly Progress Reports (contract level actions and decisions, escalated program level risks, upcoming priorities and milestones), Quality Assurance Plan and Metrics, and various Task Order deliverables.
• In addition, I interpret the contract, all governing policies, the mission, purposes, and goals of the client’s organization and ensure compliance to both Government and corporate policies.
• I participate in status discussions with IRM/IA leadership and the Contracting Office Representative (COR) for feedback and high priority initiatives, overall progress on contractual terms and conditions, potential risks in meeting program requirements, and to present alternative solutions and recommendations for resolution or escalation, as necessary.
• I support directorate level program management efforts for eGOV compliance for the IRM/IA portfolio and the implementation, development, operations and maintenance of IA projects by ensuring iSchedule data is current, accurate and comprehensive, generating reports and iSchedule artifacts, assisting project managers with collecting, updating, and validating information in iMatrix, IRM’s tool used for OMB Exhibits 53 and 300 reports submissions, and providing support during the entire Managing State Projects for Information Technology (MSP-IT) lifecycle (initiate, plan, execute and close) which includes baseline changes, control gates, and the validation of aggregated investment data all of which requires a high degree of collaboration and coordination with other Federal agencies, directorates and contracted support staff.

Confidential

Program Manager

Responsibilities:

• I a multiple migration projects. Working closely with a matrix project team of technical subject matter experts (SMEs) (System Administrators, Security Engineers, Enterprise Architects, Database Administrators, Environment Coordinators, Application Developers, Hardware Specialists, and National Information Technology Center (NITC) Data Center personnel), our team evaluates an application’s readiness to migrate, defines the scope and size of the project, assesses the legacy environment, identifies required resources, identifies future system requirements and provisions interim and final equipment, rack and stack planning and connectivity requirements, test cases, cutover requirements, communication plans, engages external support (e.g. Information Systems Security Officers, network engineers, COTS vendors, Configuration and Change Management, etc.), drafts a dynamic technical migration plan, designs and gains approval of architecture diagrams (DEV, TEST and PROD) and develops a project plan to identify the critical path and key resources
• From project initiation to post-migration, I manage change, project deliverables, and project direction. I facilitate discussion, decision making, conflict resolution, risk analyses, remove roadblocks, report status, and escalate to executive leadership for resolutions outside the scope of my authority.
• The Data Center Transformation (DCT) program, as a result of the Federal Data Center Consolidation Initiative, focuses on migration from the MCI/ Kansas City and PHE/PRP ABQ New Mexico sites to the National Information Technology Center (NITC) enterprise Data Centers.
• The objective of the DCT is to leverage a broad range of cloud services: virtualized, multi-tenant operating environments, Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) for scalable pricing, periodic hardware refresh, 99.99% or greater availability and inheritable controls for independent OIG, A-123 audits. To date, our team has completed 53 out of the 80 CIO systems and 68 out of the 83 Business applications migrations within the established timeline, benchmarking a 78% program success metric. Factors that influenced this metric included insufficient CIO resource, lack of funding, security roadblocks, competing high ranking priorities (operations, security POAMs/ Scorecard, DCT) and applications that required redesign prior to migration.

Confidential

Senior Project Manager

Responsibilities:

• Developed full scale project plans, schedules, project dependency matrix, critical path risks and mitigation plans
• Set and continually managed project expectations with senior management
• Facilitated daily project meetings with information security management team
• Coordinated day-to-day activities required to deliver all projects and deliverables on time
• Developed and managed overall prioritization, milestones, deliverables, and success criteria
• Identified, reported and mitigated risks, managing by schedule
• Facilitated weekly POA&M meetings, status updates and resolution integration with internal control division
• Managed external dependencies and logistics
• Engaged senior technical leads, cross-division resources and SMEs at multiple remote locations to plan, develop and execute technical innovation strategy for security program
• Maintained and managed client interface at senior CIO level
• Identified and analyzed problems, took initiative to implement improvements identified with recognized business benefit
• Prepared and briefed status reports for government managers
• Participated in client discussions, meetings, and business development opportunities
• Conducted deliverable QA

Confidential

IT PMO Specialist - Project Manager

Responsibilities:

• Responsible for strategic planning, PMO governance, and program management support services within ICFI’s Technology and Management Solutions (TMS) Group supporting the Chief Information Officer (CIO)
• As a senior level consultant additional areas of consulting services include implementing congressional mandates, interagency technical coordination, providing policy guidance to CA senior management, and for meeting the increasingly demanding security requirements that are so vital to visa and passport processes and U.S border security.
• Specifically I developed and executed PMO governance processes, procedures, documentation, communications, stakeholder engagement and application project team support throughout the entire SDLC process.

Confidential

Senior IT Project Manager

Responsibilities:

• Assisted Division Director and SP D PMO Branch Chief throughout the entire Project Life Cycle providing strategic direction and innovative input on high-level program plans, goals, standards, policies, procedures, templates, and training
• Executed all Information Technology (IT) Program Management / System Development Life Cycle (SDLC) responsibilities for multiple mid- and large scale application development projects from gathering mission requirements, translating and facilitating system design, integrating program/policy criteria and constraints, testing, status briefings, evaluate deliverables and deliver state-of-the-art technology solutions IAW Federal standards (FISMA/OPM Circular A-130, NIST guidance), DoD and industry best practices
• Served on internal and inter-directorate Integrated Project Teams (IPT) for process reengineering (effective and efficient business processes), efficiency management and technical issue analysis and resolution for agency’s Learning Management System (LMS) as well as external interfaces (Commercial Testing, DMDC / DCPDS)
• Developed PMO framework, critical tools for driving efficiency and effectiveness across SP D PMO; metrics for performance improvement indicators, and operational and certification program deficiencies
• Evaluated program/projects for organizational effectiveness and ensure compliance with DoD policies and procedures, programmatic and technical contract requirements, including on time delivery of all deliverables
• Served as technical requirements and configuration management SME as well as final approval of all system artifacts and contract deliverables

Confidential

IT Project Manager

Responsibilities:

• Served under broad delegated authority for overseeing the planning, scheduling, and coordinating of Change Management Best Practices ensuring compliance to national security, DoD and agency polices to prevent unauthorized access to equipment, material, and documents for classified systems by making well-informed, effective, and timely decisions, even when data was limited or decisions produced system change delays
• Analyzed change application packages to identifying significant risk factors related to requested change, mitigation strategies for significant risk factors, ensure access to classified information compliant with national security interests and Federal standards to provide go/no go approval for and monitoring of effectiveness of change management /business processes for classified systems
• Acted as a Change Management SME enforcing Configuration Management compliance to manage Sensitive Compartmented Information (SCI) programs against espionage, sabotage, damage, and theft, including items of information, technology, and materials restricted from transfer to foreign nations, automatic data processing, agency operations (operations security) and sensitive intelligence information
• I immediately recognized the need for standardized processes for reviewing and communicating with the PM regarding the evolving eCAB request package. Agency PMs were understandable becoming frustrated with back and forth communication regarding the completion of required package artifacts (various waivers or approvals including ISSO, V&T, downtime / outage notification, customer approval of downtime request, appropriate lead time for package review prior to the scheduled downtime for change execution). By taking the initiative and developing a standardize template for reviewing the package, I was able to comprehensively document and effectively communicate with the PM a resubmission checklist which not only outlined the missing or incomplete content, but also indicated the process or point of contact that was required to provide input.
• I also developed and used an email template to eliminate the redundancy of communicating the same content daily to different PMs.
• I effectively decreased the duration for eCAB package review and resubmission from 10 days to 3 days.
• This improved program performance and throughput for system changes, allowing the PMs to meet a higher percentage of 1st time scheduled downtimes. More importantly, this accomplishment laid the foundation for an effective implementation of an eCAB activity model and continuous improvement of the newly developed branch.

Confidential

Project Control Specialist / Principal Program Analyst

Responsibilities:

• Demonstrated capability of exercising full supervisory responsibility. Interviewed, selected and manage workforce based on organizational goals, budget considerations, skills, and competencies. Managed staff including work allocation, mentoring and problem resolution by leverage strengths across program areas. Evaluated performance and made recommendations for personnel actions, and motivated employees to achieve peak productivity and performance.
• Provided supervisory/program management oversight by identifying and analyzing system problems, evaluated alternative solutions and made recommendations while providing daily structure/supervision /support /prioritization to administrative and technical staff of analyst/programmers/database administrators/system administrators. Planning, assigning, and reviewing team-members work, providing feedback, and redirecting priorities to meet deadlines within changing conditions, rapidly adapting to new information or unexpected obstacles.
• Demonstrated superior verbal and written communication skills when conducting technical briefings and program recommendations on both technical and administrative matters to USCG senior-level executives and command-level management.
• Served as editor and final author of all system artifacts and contract deliverables.

Confidential

Certified Trainer / Instructional Systems Designer

Responsibilities:

• Researched complex, comprehensive reference material and designed multi-day instructor - led and virtual training courses to provide overview of security concepts (Information Security, Personnel Security, COMSEC Security, TEMPEST, and Physical Security) and proprietary Certification & Accreditation software. Topics included roles and responsibilities, policies and procedures, standards, criteria, and guidelines, security standards common to all programs and activities, threat awareness, insider threat, safeguards. Participants included IG, IAM/ISSM, and other security professionals
• Served on IPT as principal subject matter expert (SME) / user rep for internal research and technologies development team. Co-hosted Working Groups, Design Panels, & Customer Feedback Sessions regarding requested upgrades/ enhancements.
• Developed and presented interactive, hands-on scenario-based learning exercises. Designed and delivered presentations and demonstrations to senior management and external customers. Represented company at external venues, conferences and off-site workshops.
• Completed administrative tasks of project management including logistical (onsite and offsite training) to include material publication, shipping, and offsite learning lab /location readiness, (including server preparation, loading software etc.) Provided troubleshooting and problem solving for all technical issues with learning environment.