SUMMARY:

20 years of Infrastructure Technology experience that spans management, project management, client and technical support. 10 years of Telecom Industry support with creation of organically grown in - house Telecom Expense Management group.

CORE COMPETENCIES:

• Infrastructure, Telecom, Vendor Relationship Management, Project Management, Strategic Planning, Budget Management and Cost Containment.
• Extensive proven track record with the ability to break down work, assign resources and manage to timelines.
• Highly motivated with strong attention to detail.
• Hands on leader that maintains technical abilities and garners respect by rolling up sleeves to get the job done effectively, on time and within budget.
• Results oriented, able to communicate across all levels within an organization. Leading by example by demonstrating value-add principles and empowerment.
• Strive for continual improvement by growing skill sets, conflict resolution by facilitating discussion alternatives, diverse thought and different approaches.

PROFESSIONAL EXPERIENCE:

Confidential, Woburn, MA

Sr. Project Manager

Responsibilities:

• Manage large and medium sized infrastructure projects (up to $4M budget) across all markets including Health Confidential, Financial Services, Higher Education and Manufacturing.
• Experienced skillset and high level of technical expertise easily allow management across all technology practices: UC/ Collaboration, Network and Data Center solutions.
• Emphasis on building customer relationships and proactive communication, high customer satisfaction delivering on-time and within budget.
• Scheduling and managing of in-house engineering resources and subs, during and post cut-overs.
• Solid project management methodology built on a strategic engagement framework (Agile and Waterfall) that guides customers through infrastructure design, staging, pre-cutover in preparation of the project implementations and cutovers.

Confidential

Sr. Project Manager

Responsibilities:

• Managed several projects to support Data Center move including build-out of new Cisco ACI Network and F/W ( Confidential ’s), Database Backup Assessment, Data Domain and Netbackup moves and facilitation of 5 VM waves to new or existing data centers.
• Engaged with customer to create migration wave project plan and schedule including failover blackout periods and vm tools updates.
• Created Sequence of Event documentation for each vm migration wave as well as facilitation management and on-going status updates during the weekly failover period.
• Project approach was Agile, completed on time and on budget.

Confidential

Responsibilities:

• Juggled IDF schedule and wireless network survey’s and upgrade to accommodate dorms under construction or conducting summer session activities.
• Project approach was Agile, completed on time and on budget.

Confidential

Responsibilities:

• Migrated cloud exchange environment to on prem.
• Included 2500+ users and hospital devices through weekly scheduled migration waves via the Confidential Tool and integration of Mimecast and Active Directory in order to separate the Confidential network from Confidential Group.
• Facilitation and escalation management by assisting the help desk with problem resolution including home directories, duplicate calendars, MAPI Logon errors and hospital application migrations.

Confidential

Responsibilities:

• Implementation of Cisco CUCM which included 2 BE7K’s, SIP Trunks, 5 SRST Cube gateways for smaller sites, Station and Feature Design, CER, Contact Center IVR Library and several add on solutions
• Comstice Wallboard, Red Sky, and Verint. Project approach was waterfall with a phased implementation.

Confidential, Boston, MA

Sr. Technical Project/Engagement Manager

Responsibilities:

• Engagement management including full client deployments and onboarding life cycles.
• Provides project based consulting services to new and existing clients.
• Management and support of cloud based deployments and migrations, technical requirements gathering, preparing proposals, statement of work, solution design, documentation and training.
• Created a BCP plan for the co-location group applications.
• Preformed an application analysis including employee interviews for best practice continuity plans.
• Documented a mitigation plan and worked with technical team to implement changes for optimal redundancies and efficiencies.
• Implemented and documented remote access for engineering staff support.
• Participated in the audit of Takeda co-location space at Confidential .

Confidential, Boston, MA

VP, E nterprise Communications

Responsibilities:

• Manager of PVC Team (Project Management, Vendor Relations and Cost Containment) direct supervision of 4 staff members with responsibility for the following:
• Measure existing vendor relationships and potential infrastructure technologies or solutions. Leverage global vendor relationships for consolidation, by maximizing services and lowering total cost of ownership.
• Managed a $5M dollar annual global telecom and infrastructure budget
• Manage complex infrastructure projects including global network implementations, new office build-outs or relocations.
• Partner with vendors for stewardship optimization for improved pre-sales and post sales experience.
• Negotiate global telecom network and domestic infrastructure products and service contracts.
• Craft and manage RFP process.
• Plan and co-manage frequent vendor stewardship reviews and technology briefings.
• Facilitate technical design meetings and regular stewardship meetings ongoing.
• Support all aspects of in-house telecom support and expense management includes pre-planning for maximum redundancy and diversity for critical financial services requirements.
• Manage provisioning of global voice and data circuits with creation and maintained internal repository.
• Work with carriers, CLECs, COs, POPs, Carrier Hotels, local and long distance, 800 services on TDM and IP/SIP based platforms.
• Negotiate telecom contracts for most desirable terms and conditions based on latest trends and best SLA practices.
• Reconcile telecom invoices for upgrades or migration of global networks and all other telecom services to confirm accurate charges are being billed accurately.
• Production support includes carrier escalation and 24x7 on call support for all telecom services.

Confidential

Responsibilities:

• Facilitation of carriers, contractors and building management to create two POE’s with diverse conduits and risers including extending fiber from existing carrier systems and manholes.
• Overseen installation of inner ducts, fiber and copper services in dual risers and terminated in MDF.
• Build-out of MDF with installation of carrier racks, equipment and circuit installations into production.

Confidential

Responsibilities:

• Negotiated a multi-year contract for dedicated enclosed cage in a Boston co-lo facility with consolidation of 39 rack to 20 with cameras and motion detection sensors with current metered usage around 32,691 Kw per month.
• Internally managed the client communication infrastructure from an owned data center to co-location.
• Managed circuit and communication equipment installs, testing and production turnover between clients, 3rd party vendors, carriers and BBH engineers.

Confidential

Responsibilities:

• Conducted 10G network carrier evaluation and selected a primary and backup network for production core L3 network.
• Negotiated Master Service Agreement’s including portability language for upcoming building moves, and SLA’s.
• Managed implementation of 10G network including vendor management, circuit and vendor equipment provisioning process, internal Cisco equipment installation (Nexus Platform 4K & 7K’s) into production.

Confidential

Sr. Technical Project/Engagement Manager

Responsibilities:

• Conducted carrier evaluation for European based Layer 2 mesh regional network for European offices and US core sites.
• A European regional carrier was selected with contract terms and conditions negotiated.
• Managed the network implementation including vendor management, design and cutover into production.