Project Manager Resume

SUMMARY:

Accomplished Project Management Leader with the proven ability to manage projects ranging from business priorities to technical specifications with high impact budget, revenue, and expense management and a demonstrated record of successful quantitative and qualitative impact measurement of project initiatives. Leverages strong interpersonal skills and relationship building enhanced by a keen attention to detail to meet client expectations and manage external vendor performance.

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

Lead and develop a team of project managers in the Wholesale Lending Services Data Domain Integration Management organization providing project management structure and constructive feedback.
Reduced time to market by 60% through the creation and implementation of an online intake system for all Wholesale Lending Services project and BAU requests with the ability to track priority, complexity, and progress through to completion.

Process Governance & Optimization Manager

Confidential

Responsibilities:

Managed and coached a team of Portfolio Managers, Project Managers, and Business Analysts responsible for process governance and optimization to ensure departmental adherence to corporate policies in support of internal and external audit.
Coordinated with senior leadership on all departmental communications, including town halls, roundtable discussions, and written communications to the department.
Created a Product Back Log to enable team to align to higher priority objectives.
Reduced departmental costs by 15% by minimizing the number of SharePoint sites in use and standardizing a consistent and user - friendly template for all department SharePoint sites.
Decreased time to market by 50% on Corporate Policy Changes through the implementation of a review and administer process by my team.

PMO Manager

Confidential

Responsibilities:

Directed and nurtured a team of Project Managers responsible for application functionality upgrades, migrations, and reporting for internal clients.
Monitored and reported on performance against Project Management and PMO goals inclusive of budget and cost management, project governance, on-time delivery, and project hygiene.
Remodeled the demand management process to ensure the department adhered to the $27.5MM budget.
Created and maintained a central repository for all departmental project documentation through SharePoint.

Confidential

Global Technology Infrastructure PMO Head

Responsibilities:

Managed the Global Project Management Technology PMO department in managing portfolios, programs, and projects related to various technology infrastructures supporting Global Data Centers, Information Security, Mergers, Acquisitions and Divestitures, Engineering, and Global Command Centers.
Maintained overall status and risks associated with portfolios, programs, and projects managed by the team and provided management and guidance to ensure proper mitigation of impeding items.
Created and maintained a $10MM annual PMO budget in support of the demand from the Global Technology Infrastructure department.
Analyzed and improved routine functionality within the organization to streamline work efforts.

Global Portfolio Manager

Confidential

Responsibilities:

Led a team of 16 direct reports and 25 matrix reports of Program and Project Managers in executing infrastructure and strategic projects globally for Information Security Operations and Mergers, Acquisitions, and Divestitures.
Evaluated each project through the demand process and provided operational costs reduction and new technology capability while mitigating risks to the company, increasing safety and soundness, and positively influencing overall customer satisfaction.
Successfully managed a Global Cloud Migration program migrating 95% of all desktop and laptop users to a Virtual Desktop environment carrying a budget of $650MM spanning over four years.

Senior Technical Program Manager

Confidential

Responsibilities:

Collaborated with stakeholders to establish comprehensive project scopes and plans for major initiatives in support of strategic goals and drive efforts to a successful conclusion.
Coordinated with technology and other functional teams to deliver consistent and efficient process/platform enhancements, providing hands-on support and issue escalation.
Successfully migrated 13,000 third-party users from a non-compliant network to a compliant internal network using Citrix Application Portal and Virtual Desktop Infrastructure.
Defined global operation support process for third-party issue escalation, saving lines of businesses hundreds of thousands of dollars because of RCSAs.

Senior Technical Implementation Manager

Confidential

Responsibilities:

Successfully managed two implementation teams and launched Citi’s first White Label project resulting in $45MM in revenue at completion.
Enhanced client facing project plans to align with PMI standards and Citi’s global project management standards.

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