PROFESSIONAL EXPERIENCE:

Confidential, San Rafael, CA

Senior Project Manager - Scrum Master

Responsibilities:

• Scrum Master for Engineering Department, developing the proprietary TAMP software and hardware
• Coached and mentored Scrum Team in implementing best practices for Agile, SDLC, Continuous Delivery and TDD.
• Managed key vendor relationships and contractual components on behalf of the company
• Guided team in balancing business requests with complex requirements to address potential FINRA or SEC compliance.
• Managed enterprise wide business critical projects: (for over 5,000 external/internal users)
• RingCentral.com to replace Phone.com
• Desk.com to replace Cerberus
• DocuSign to replace Sertifi ( corporate, brokers, clients)
• Other proprietary business critical initiatives, infrastructure scaling projects, data analytics

Technologies include: Microsoft Office Tools (Project, Visio, Excel, PowerPoint, Word, Sharepoint), Atlassian JIRA, Confluence, Amazon Web Services, Unfuddle, SalesForce, Webex, Join.me, Desk.com, RingCentral, Cerberus, Phone.com

Confidential, Novato, CA

Senior Project Manager

Responsibilities:

• Initiated and led Infrastructure Projects (applications and systems integration development) with waterfall and Agile hybrid methods (nation-wide end-users for mobile devices, laptops, desktops via cloud servers)
• Coordinated project goals with Directors, PMO, technical leads, developers, system administrators, enterprise architects, network engineers, Operations and Support Services personnel, Senior Executive Team, business partners and third party vendors.
• Utilized both Scrum Project Management and Waterfall Software Development Life Cycle project management methodologies while ensuring IT project priorities align with the corporate vision approved by the Senior Leadership Team, that objectives and key deliverables stay within compliance with governing agencies
• Created all appropriate project management artifacts and relevant documents in Share Point for tracking and audit purposes.

Technologies include: Microsoft Office Tools (Visio, Excel, PowerPoint, Word, Sharepoint), RightFax, Business Change Request (Risk Assessment), TIMS, IVR, VOIP, Apatcha SQL Server, ETL, Oracle DB, Windows 10

Confidential, San Francisco, CA

Senior Project Manager

Responsibilities:

• Successfully managed multiple Clarity Upgrade projects, Oracle Finance enhancements and releases simultaneously
• Directed full cycle implementations for Kronos Enterprise Time Keeping System for Retail boutiques
• Integrated Kronos ETK with PeopleSoft HRMS and Lawson Financial ERP, software (over 5,000 end-users nation-wide)
• Managed FTE and contract Agile Project Teams (on/off shore) 40+ computer professionals
• Coached and mentored Agile team members for collaboration, professional development, orchestrating UAT scripts/sessions
• Presented to Executive Committees/Senior Management on projects’ status, forecasting, earned value and cost-benefit analysis
• Created and managed change control process and risk management procedures, metrics, reporting analytics
• Built project schedules including agile iterative life cycles, standard waterfall SDLC project tasks, and hybrid schedules
• Project Management Methodologies used: Agile Project Management and Waterfall Project Management tools

Technologies include: IBM Lotus Notes, SalesForce, Kronos, Microsoft Office Tools (Visio, Excel, PowerPoint, Word, Sharepoint), Business Change Request (Risk Assessment) and Business Change Inventory tracking for system integration with Technical Operations Systems Division

Confidential, San Francisco, CA

Senior Project Manager

Responsibilities:

• Performed detailed project due diligence, identifying stakeholders across the country, conducting interviews and building project artifacts
• Developed cross-functional project plan for social media platform, RFP, vendor selection, pilot implementation and phased rollout
• Managing regular project meetings with project team members remotely across the United States, helping to refine RFP requirements
• Coached Product Managers and Business Analysts build UAT scripts, scenarios, success metrics for business partners
• Setting up stakeholder meetings, agendas, preparing and disseminating team communication, and tracking plan tasks and issues to closure
• Provide team guidance in developing operational workflows, maximizing social media tool and adhering to FINRA requirements.
• Project Management Methodologies use: Agile Project Management and Waterfall Project Management tools

Technologies include: IBM Lotus Notes, Confidential Broker Social Media Tool (SaaS), Microsoft Office Tools (Visio, Excel, PowerPoint, Word, Sharepoint), Business Change Request (Risk Assessment) and Business Change Inventory tracking for system integration with Technical Operations Systems Division

Confidential, San Francisco, CA

Senior Project Manager

Responsibilities:

• Held daily standup meetings for 90+ resources
• Facilitated process to create user stories, product back logs, story points, daily burn-up,/down charts, tracking team velocity
• High visibility front end and back end cross organizational impact project, required continuous integration of sprint deliverables in existing code base to validate end to end system integrity
• Project coding directly affects critical database systems used throughout the organization, third party merchants and vendors, and online retail customers world-wide, leverages existing back-end technology and front end applications, UI and customer facing web site
• Highly complex cross impact project which has been projected to yield over $10MM added retail revenue
• Project Management Methodologies used: Agile, Scrum, Waterfall tools for senior level reporting

Technologies include: MS Project/Visio/Power Point, MS Office tools 2012, Windows 7, Fuze, SQL Server 2010, Java, HTML, Saturn, Astra, Stella, ETL, SDP, NavApp, Oracle DB, Lotus Notes, Clarity PPM, Budget, Issue & Time Tracking Resource Management, Thoughtworks.com - Mingle; Atlassian, JIRA, Confluence

Confidential, San Francisco, CA

Senior Project Manager, Scrum Coach

Responsibilities:

• Managed website and Production System teams in full SDLC for website rebuild and integration of online permitting system
• Wrote executed Website Redesign and Rebuild RFP; Coordinated and conducted bidder’s conference for prospective bidders
• Established/managed coordination of vendor evaluation panel which consisted of key Division Directors, DAPCO and external partner;
• Directed requirements gathering meetings with stakeholders, produced resulting inventory tracking sheets
• Developed project plans, requirements/user stories, including application prototype and wireframe tasks and dependencies
• Conducted comprehensive Production System audit for the APCO, researching existing artifacts and interviewing key stakeholders
• Coached ITO and team on scrum/agile process, burn-up/down charts, velocity tracking, testing and user validation
• Interviewed numerous technical resources for Developers, QA Developers for the Production Team
• Facilitated contractor’s contract terms, task orders, requirements, for agency and recruiting firms
• Project Methodologies used: Waterfall, Agile, Scrum

Technologies include: Microsoft Share Point, MS Project Web Server, Java, HTML, SharePoint Team Foundation Server and Issue Tracking System, Oracle DB, ESB, ETL Processes, SQL Server 2006, Windows 7, Microsoft Office 2005-2010, Site core Content Management System.

Confidential, San Francisco, CA

Senior Project Manager

Responsibilities:

• Provided leadership, scheduling expertise and direction to Project Managers and Project Control Analysts
• Validated project PM schedules ensures alignment with current processes, procedures, and guidelines.
• Performed schedule and resource analysis, responds to ad-hoc data requests and creates reports and/or information presentations.
• Processed and delegated requests for changes to schedule templates, reports, OLAP cubes, SharePoint lists, libraries, workspaces
• Created and conducted training for MS Project 2007 and MS Project Server 2007 that includes creating and maintaining project schedules, resource loading, resource planning and forecasting, variance analysis, critical path analysis, earned value, issue tracking, risk management.
• Audited and enhanced QA processes and procedures within Area of responsibility to guarantee accuracy of software deliverables
• Project Methodology used: Waterfall

Technologies include: Microsoft Share Point, MS Project Web Server, Java, HTML, BMC Remedy Issue Tracking System v.7 Time Tracker, Oracle DB, SQL Server 2005, Windows 7, Microsoft Office 2005-2010, Primavera P6 Enterprise Project Portfolio Management Software.

Confidential, San Rafael, CA

Senior Project Manager

Responsibilities:

• Managed and implemented 30 platform specific software projects for company’s largest client, focus on billing and print business
• Ensured high quality deliverables, on time, within budget from requirement definition through testing and deployment
• Performed project planning and sizing activities, identified resource requirements, and built team
• Coordinated process of validating technical architecture and specifications based on input from client and team
• Coached Product Managers and Business Analysts on building UAT scripts, scenarios, success metrics for business partners
• Managed project execution by multiple resources in different locations, including offshore development
• Created project management processes that improved project management and documentation efficiency, accuracy and reliability
• Project Methodologies used: Agile, Scrum and Waterfall

Technologies include: Microsoft Share Point, MS Project Web Server, Java, HTML, CSS, ASP.NET, FogBugz and FootPrints Issue Tracking System, Time Tracker, Oracle DB, ESB/SOAP Architecture, ETL Data Warehouse Processes, SQL Server 2005, Windows 7, Microsoft Office 2005-2010

Confidential, Brisbane, CA

Senior Project Manager

Responsibilities:

• Managed multiple database performance and software implementations to expand global web B2C e-commerce site
• Managing over 50 reporting projects that provide business critical metrics for senior management Created program level risk management templates, comprehensive traceability matrix, and automated PM document template tool, adopted by PMO.
• Projects included:
• Implementation of Quick Look on website (result: 18% increase customer use and 11% conversion rate since release)
• Moving legacy server Vanity image processor to new server
• Database performance improvement project, and third party logistics software improvement project which provides for significant improved web site functionality and ease of use for consumer
• 40 Reporting projects to build and improve corporate-wide reports to build, manage and grow business
• Project Methodologies used: Agile and Waterfall

Technologies include: e-commerce, customer facing self-service web interface for shopping, Omniture CRR, Bazaar voice, Java, Javascript, HTML, ETL, BMC Remedy ITSM/Bug Tracking System v.7, CA Clarity PPM, Budget, Time and Issue Tracking v.12, Rally Software Partner - Planview, Oracle DB, SQL Server 2005, Windows 2007, Microsoft Office 2005-2007