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Work Management Center Manager Resume

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Pullman, WA

PROFILE:

  • Highly accomplished Project Manager experienced in all levels of construction management and architectural design.
  • Driven to achievement and the challenge of negotiating, planning, team building, training. and analyzing time and budget targets, with a record of success in the coordination of all aspects of database implementation, technical training and support, project controls management, quality assurance, internal audit, and initiation of innovative solutions to varied business models.
  • Motivator who thrives in environments requiring a high level strategist and a big picture thinker, able to successfully work independently or as part of a team
  • Consistently recognized and tasked to improve organizational effectiveness and efficiency through leadership that aligns the business processes and infrastructure to realize cost savings, accelerate performance, and sustain strategic flexibility while creating a competitive advantage for the organization through the successful utilization of industry standards and best practices.
  • Expert Confidential quickly and successfully responding to ever changing environments and situations, able to consistently achieve goals within critical project deadlines and leverage an eye for detail to ensure the quality and accuracy of project execution. Able to work with, motivate and mentor diverse professional teams, while leading by example as an individual contributor.
  • Highly focused and results oriented, able to direct and lead diverse service providers and stake holders to project completion. A leader that demonstrates flexibility, attention to detail and the ability to manage shifting business priorities while meeting client expectations within expected deadlines and budgets utilizing appropriate business solutions.

CORE COMPETENCIES:

  • Construction Management Office and Field Construction Document Progress Reviews Estimating Vendor PO
  • Budget Development Contract Law Construction Site Management Quality Assurance/Quality Control
  • Project Communication Public Bid Law Schedule Management Program Management
  • Construction Concept and Scope Development Client Relationship Management
  • OSHA and ADA Requirements Regulatory Compliance Metrics/Analysis
  • Municipal and State Codes (California & Louisiana)

SOFTWARE PROFICIENCIES:

  • Deltek Accounting Timberline JD Edwards Peachtree Sage Masterbuilder Citrix
  • Infopath Visio MS Word Excel Access Outlook Powerpoint MS Publisher
  • SQL Server 2005/2008 Windows Server 2005 Enterprise MS Exchange Server
  • Meridian Prolog Manager Crystal Reports XI Encompass Prolog Converge Assetworks AiM /AiM IQ
  • Costworks WinEst Xactimate Prism G2 CMiC ProCore CostWorks Bluebeam
  • AIA Document Manager ACT Adobe BIM Field 360
  • Primavera 6 Suretrac MS Project
  • Revit Autodesk

PROFESSIONAL EXPERIENCE:

Confidential, Pullman, WA

Work Management Center Manager

Responsibilities:

  • Managed program specialist, contract managers, 365/24/7 dispatch, and facilitated all work flowing through Facilities Operations for Maintenance, Utilities, Custodial, Heavy Equipment, and Construction departments to include minor capital construction projects, and all shop portions of Major Capital Projects.
  • Managed bargaining unit, civil employees, hourly, and administrative professional employees in multiple disciplines and departments to include long term and look ahead scheduling, timecards, onboarding, training, direction of work, and performance reviews.
  • AiM and AiM IQ entry and administration, on steering committee for usage and development of database for proliferation throughout campus departments to include waste management, steam plant, and motor pool in addition to FacOps.
  • Performed ad hoc reporting from multiple DB for project/program management and work order generation, initiation of preventative maintenance program templates, compilation of APPA FPI survey information, Confidential VFA Capital planning and facility condition assessment oversight, initial review of sightlines data, provided metrics for performance indicators on the individual, shop, department, building and overall facility levels. Project management of several initiatives to improve training and SOPs for construction, maintenance, dispatch, and program specialists. Events planning and coordination POC, Minor Capital funding review committee, University risk management committee
  • Design estimate review and scheduling support, POC for permit walkthroughs for all annual permitted projects, and budget/schedule oversight for minor capital and maintenance work.
  • Pressure vessel inspection, and elevator contract oversight.
  • Quality control for work management center work order processing, customer service survey metrics and implementation of corrective strategies, weekly updates to overtime rotation and emergency contact lists for dispatch usage for all shops and life safety personnel, asset management, inventory, departmental accountability, funding/cost QA and corrections, closeout of work orders as all phases completed, progress updates by shop for open work orders to facilitate timely closeout.

Confidential, San Jose, CA

Project Manager

Responsibilities:

  • Responsible for commissioning and closeout management making possible a capital improvement program that consists of more than 200 large and small projects.
  • Both campuses have benefitted from upgrades to electrical, heating, and ventilation systems; fire and safety systems; signage, parking, and landscaping; and repair, construction and expansion of classrooms and support facilities.
  • Features of this project include radiant flooring with hydronic piping heated by solar thermal panel collectors on the roof, a natural ventilation system working in conjunction with traditional HVAC, a fully integrated building automation system, full intrusion detection and video surveillance coverage, fire detection and alarm system, emergency lockdown control, a DAS emergency communications system, an extensive telephone, fiber optic, and data infrastructure, and a reclaimed water automated irrigation system.

Confidential, Fremont, CA

Project Manager

Responsibilities:

  • Oversee the planning, implementation, tracking, closeout and evaluation of all Field Services department projects.
  • Responsible for related client required deliverables, scheduled milestone completion, staffing, budget/cost approvals, subcontract management, risk assessment, financial analysis, and bidding new work.
  • While under construction provide and install distributed antennas system, cabinets, amplifiers, cabling, conduit, carrier cards & optimized systems for multiple carriers and Dish network.

Project Manager

Confidential

Responsibilities:

  • Responsible for related client required deliverables, scheduled milestone completion, budget/cost approvals,per diem and payroll validation, travel arrangements and coordination, change management, contract management, financial analysis, all client construction status meetings, and the bidding of new deployment, decom, transport, or upgrade/maintenance work. Product manufacturing estimating falls under sales department, but coordination of actual manufacturing as required to meet client schedules was under my purview. Close out all financials for each project, validate profit and loss statements, work with accounting to identify each direct job cost not previously captured/incorrectly labeled in Quickbooks.
  • Oversee and monitor the 1st deployment of Confidential COWs manufactured by Confidential - Samurai Series Ronin I & II.
  • Pre Transport product quality evaluation
  • Road test product evaluation and analysis (Issues log, design change suggestions list)
  • Coordinate and monitor Deployment crews - resolve issues and communicate to client and EMS
  • Post Deployment issue evaluation and maintenance/corrective action planning & execution
  • Decommission - correct issues in between deployments if possible and document COW is undamaged & ready for transport and construction site is returned to its pre-deployment state
  • Schedule maintenance and upgrades to fleet already in the field as well as new COWs in production Confidential our facility for Confidential Program
  • Service ACs & Generators ( Confidential & Confidential & Confidential )
  • Store, provide routine maintenance, and upgrade as requested for the entire CA fleet of Confidential & Confidential COWs.
  • Deploy, Integrate, and Decom all NorCal & SoCal Confidential & Confidential Special event COWs.
  • Direct POC for clients - Confidential, Ericsson & Confidential & Confidential . Direct POC for Subcontractors and suppliers.
  • Deploy/Decom Confidential COWs
  • Coordinate and dispatch in house transport or local transport as required for all previously deployed requested.

Confidential, San Ramon, CA

Project Manager

Responsibilities:

  • Cost engineering duties to include Vendor Purchase Order processing, Materials Purchase Order Processing, Initial review of OOM Estimates, MS 95 risk assessment, and AWARO processing (work performed Confidential risk, prior to PO issuance), Cost Analysis and Budget correction Confidential milestone intervals. JCN Processing for valid documentation and approvals, True up of OOM and Vendor POs, Material true up, and Project/Program Profit and Loss analysis, Earned Value analysis, Monthly program reporting (KPI, Cash Flow, Capital Expenditures/Budgeting analysis)
  • Training and implementation of construction documentation and project controls processes and procedure across markets, vendors, and departments.
  • Local Quickbase administrator. Custom reporting and workflow management. User access issues, updated project phase data, troubleshoot issues, and add functional relationships, and form fields for visibility and tracking. Create and provide training materials to all end user groups.
  • Construction Facilitator for MODS projects for all Field CMs and Scoping Manager. Involved in preconstruction analysis, what-if scenario analysis, forecasted staffing plans based upon current forecasted production rates and forecasted project assignments from client. Creation of initial Construction OOM and Vendor PO Requests, validation of bill of materials and submission of order, submission to Quickbase and tracking for issues affecting budget and schedule.
  • Change order management, written and formal Client Approval processing, WIP PO Changes, final PO True up with contractor, JCN processing to VPOR and Client Work Authorization, collection of justification and documentary invoices for submission and client review, Final PO audits and close out.
  • Process and procedure documentation as needed - Scoping, QuickBase Reports and workflow, PJC, FCM, LCM, Vendor - separate documentation and training programs based on specific project responsibility provided on as needed basis.

Confidential, Pleasant Hill, CA

Contracts Administrator/Project Manager

Responsibilities:

  • Administer and manage all construction project schedules, budgets, contracts, job costing, subcontractor coordination, prime and subcontract change orders, subcontractor insurance, subcontractor invoices, verification of materials and equipment inventory, coordinate jobsite material deliveries, approve requisitions, purchase orders, create and submit payment applications and owner invoices, created document control and electronic filing system for contract documents for all active residential and commercial projects including multi-family insurance repair, tenant improvements, and custom remodel/renovation.
  • Utilize Xactimate, Peachtree, Masterbuilder, Yardi Property Management, MS Project, MS Word, MS Excel and Visio to perform contract administration, financial processes, cost control, master scheduling, resource loaded project scheduling, budget setup, maintenance service requests, vendor negotiations, subcontractor coordination, inspection and testing tracking, document control, and cash flow analysis
  • Consult with Owner, Cash flow manager, Superintendents, and Property Management supervisors to perform business analysis of existing systems and processes. Suggested and researched alternative business solutions. Created project controls, project management, and financial process and procedures documentation for new system. Subject matter expert for scheduling, financial, and project management procedures and software. Translated business requirements into functional specifications; adequate document controls systems, upgraded technical requirements. Analyzed and defined requirements of data, workflow, logical processes, hardware, operating systems, and systems interfaces. Converted to Masterbuilder database system from Peachtree and Excel system and changed to an accrued accounting structure in lieu of existing cash account management.
  • Trained staff in Masterbuilder modules: General Ledger, Accounts Receivable, Accounts Payable, Payroll, Project Management, Scheduling, and Equipment Management, Estimating, and Inventory.

Confidential, Baton Rouge, LA

Project Controls/Prolog Analyst

Responsibilities:

  • Administer and manage all project and program financials and document control for public works upgrade and renovation programs, including invoices, requisitions, purchase orders, contracts, payment applications, and internal AP, as well as AIA Documents, contract administration, public bid policy, program master schedules, project schedules, budget and cash flow analysis.
  • Administer and manage Project /Program financials from initial budget setup to close-out via Prolog Manager, Encompass, and Deltek Accounting Systems.
  • Create training program for Confidential ’s employees to recognize, analyze, and manage multiple fund sources with regard to grants, FEMA assistance, public, and private funding and required documentation for four separate FEMA infrastructure programs for schools sustaining damages from Hurricane’s Katrina, Ike, and Gustov in the Gulf Coast region.
  • Implementation, procedures, and IT training of Confidential personnel for multiple programs including K-12, College, DOTD, FEMA Reconstruction, and Commercial programs for Prolog Manager, Encompass, MS Project, EventOne Software, and Deltek Accounting Software.
  • Training of Architect, Engineering, Consultants, Contractors, Program Managers, and internal Confidential ’s employees for project controls management utilizing Project Management software, Web Applications, and Scheduling softwares as appropriate to the program,.
  • Prolog Manager and Encompass (Prolog Converge) Administrator.
  • Create and implement custom Crystal XI reports.

Confidential, Sacramento, CA

Prolog Analyst

Responsibilities:

  • Implementation, administration and training of all involved county, city, contractor, program manager, and owner employees for Prolog Manager, Prolog Web, and Primavera 6 and project controls procedures for multiple projects Confidential the Sacramento International Airport.

Confidential, San Jose, CA

Asst. Project Engineer

Responsibilities:

  • Quality Assurance and Quality Control Technician created and implemented site-specific Quality in Construction process and procedures manual for field and office.
  • Performed quality audits, maintained all inspection logs, reports, records, and document control for field inspections.
  • Walked site with City and Third-Party inspections and testing agency representatives.
  • Tracked and initiated backcharge/change orders for repeat inspections which saved $187,000 in unallocated costs to the project over two bid packages.

Confidential, Stockton, CA

Field Office Manager

Responsibilities:

  • Prolog Manager administrator, certified payroll, daily reports, change orders, field work directives, inspection and testing tracking, construction document redline, quantity take off, subcontracts, scheduling, meeting minutes, office supply, purchase orders, correspondence, and contractor insurance verification.

Project Coordinator

Confidential

Responsibilities:

  • Facilitated coordination of 11 schools construction projects and functioned as liaison between subcontractor, owner, architect, and construction management team managing all aspects of project management delegated by the Sr. PM to include but not limited to: cost management, schedule management, weekly project meetings, field office manager supervision, and close-out.

Confidential, Sacramento, CA

Production Coordinator

Responsibilities:

  • Scheduled in house and subcontractor work, met with county and city inspectors, ordered and delivered materials to jobsites, pulled permits, read and interpreted plans, generated estimates and contracts for subrogated, liability, and construction defect claims.

Confidential, Elk Grove, CA

Customer Service Representative

Responsibilities:

  • Administration, installation, and maintenance of estimating software. Created link to transfer information between Timberline/Access via the ODBC Database connections to four modules of Timberline system.
  • Administrative duties, including contracts, superintendent field files, schedules, tracking and coordination of jobs for various insurance direct repair networks, as well as developed procedures for job tracking and job flow, created Procedural Manuals and Report Logs.
  • Trained Project Managers, Sales and Office personnel in various requirements for DRP programs and database functions, estimating software, marketing development, subrogation recognition, and digital picture functions.

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