Professional Summary:

• Certified Project Management (PMI-PMP) Professional.
• Total of 9 years domain experience in Automotive, Consulting, Health Care, Insurance and Customer Relations.
• About 6 years’ experience as a Sr. Project Coordinator / Project Management Practitioner / Business Analyst.
• Thorough knowledge on Software Development Life Cycle (SDLC) and handled all phases of the project from initiation through closing.
• Experience working in Waterfall and Agile environments and familiar with Scrum methodologies.
• Experience using MS Project and MS Visio.
• Top notch skills in Analytical, Mathematical and Statistical work environments.
• Working knowledge of PMI methodologies and processes.
• Excellent skills in requirement gathering and analysis, business modeling, Use Case development using UML, Rational tools/MS Visio.
• Familiar with database systems and conversion projects of MS Access to SQL server manually and also using commercially available third party tools.
• Experienced in conducting JAD sessions with excellent inter-personal and conflict resolving skills.
• Exceptional focus, follow-through and coordination skills with onsite / off-shore teams for system maintenance, documentation, development and problem resolution.
• Proven ability to develop and manage project schedules, and known for working well with cross-functional teams to achieve on-time project delivery.
• Working knowledge of creating Work Breakdown Structure (WBS) and maintaining the Work Plans.
• Experience using SharePoint document management system.
• Knowledge of industry standard methodologies such as CMMI, ISO 9001/QS 9000 to handle the SDLC and familiarity with lean and Six Sigma concepts.
• Excellent analytical & problem solving skills, presentation skills, proposal and report writing skills, project management and leadership abilities.

Professional Skills:

• Microsoft Office (Word, Excel, Outlook, Access, Power Point and Visio), TestTrack Pro, Lotus Notes, MS Project and Project Server, Changepoint, Project Web Access, SharePoint, SQL, UML, Simulation tools, Project Leadership, Change Management, Customer Management, Project Scope Management, Implementation, Disaster Recovery, Business/Workflow Process Analysis, Training Background
• Certificate course completion in Risk Management, HIPAA Privacy Standards, Information Security, Medicare 101, False Claims Act and Dale Carnegie Leadership Training

Professional Experience:

Confidential,Farmington, MI Sep 2004 – Present
Project Management Practitioner
Program/Project Coordinator, RouteOne (Sep 2011 – Present)
Confidential, is a joint venture of Ally Financial, Ford Motor Credit, TD Auto Finance and Toyota Financial Services. RouteOne\'s web-based credit application management system provides dealers and finance sources the ability to manage their full book of business from a single portal which is used by approximately 20,000 dealerships nationwide.

• Supported and executed PMO processes across the organization & programs.
• Managed program scope and changes in scope for the organization’s internal release planning and for significant customer-facing projects.
• Provided status for the program, in various formats and venues, to internal stakeholders and owners.
• Ensured appropriate communication and coordination across the program and/or project groups within the organization and outside vendors/partners for the program.
• Conducted regular database administration using internal Program Management tools and programs.
• Managed and executed the monthly publishing of program-level metrics.
• Helped in preparation for quarterly company internal and external audits.
• Supported Program Manager in the management and update of various program management policy & procedure documents.

Analyst/Project Coordinator, Confidential, (Nov 2010 – Feb 2011)
Confidential, is a nonprofit health care insurance company aimed at providing affordable & quality health care to its subscribers. It serves more than 4.6 million members and has revenues exceeding $19.4 billion.

• Worked for Michigan Delivery Systems and Support (MDSS) GDO department. Worked closely with assigned Program Manager across multiple business areas (Benefits, Membership, MetaVance, Claims, MOS, NASCO) on multiple projects to coordinate the implementation of benefits for new group/segments.
• Responsible for helping manage three projects simultaneously to implement healthcare benefits to new accounts, implement new segments of benefits to existing accounts and to modify benefits of existing accounts.
• Successfully facilitated/coordinated project teams with 15-25 resources in 30 different areas of the organization to ensure implementation dates are met.
• Responsible for help in project initiating, planning, executing, controlling, and closing complex application and system implementation projects using a formal project management methodology
• Assisted in ensuring estimates are accurate, project teams are engaged, time entry is completed timely and accurately and all risks and issues are identified and addressed throughout the project life cycle.
• Created job aid documentation for knowledge sharing and to increase consistency in task execution among team members using SharePoint
• Scheduled, coordinated, and facilitated meetings, including preparing agenda, meeting minutes, meeting action items and follow-up
• Monitored project metrics for significant deviations in quality, cost, or schedule.

Sr. Project Coordinator, Confidential, (Apr 2009 – Nov 2010) and (Mar 2011 – Aug 2011)
Confidential,project helps organizations automate and manage the core business processes and provides the means to get office operations centralized and manageable from anywhere, based on the user roles. It increases operational efficiency and enterprise profitability by enabling enterprise solutions such as Customer Relationship Management, Enterprise Resource Planning and Human Resources to work together. COP is also designed to increase the productivity of services personnel, reduce the cost of services engagements, increase knowledge management and business intelligence, increase communication capture and retention, and provides a framework by which services executives can run their organizations more efficiently. Assisted in Project Manager’s goal to complete the project on time and within budget by;

• Creating and maintaining project planning documents and reports
• Developing and maintaining project plan, preparing project schedules, milestone tracking, and resource allocation using MS Project.
• Created management reports and metrics (EVM, CPI, SPI etc.)
• Worked with management to oversee implementation of disaster recovery preemptive measures.
• Responsible for the identification of gaps between current and future state processes for a major client and identification of solutions to resolve those gaps.
• Scheduled, coordinated, and facilitated meetings, including preparing agenda, meeting minutes, meeting action items and follow-up
• Documented, tracked, and managed issues, risks; including timely update of issue/risk logs, facilitating development and documenting risk mitigation plans, facilitating development and documenting issue resolution action plans, providing status on issues/risks to Project/Program Managers
• Support project metrics analysis, team communication, resource planning, risk analysis, report generation, and documentation control.
• Perform complete range of standard administrative duties by utilizing appropriate PC and web applications to prepare and distribute correspondence, status reports, minutes, numerical data, tracking of project assignments, charts and forms in an accurate manner
• Provided support to ensure client/customer service expectations are met
• Responsible for streamlining project and portfolio data from different sources, such as excel, SharePoint and provide technical solution that supported the integration processes of IT Program Management methodology.
• Performed project startup/closure activities and document control; manage work plans, financial reporting, and team communication; record meeting minutes and create sales presentation materials to help project managers run their projects successfully
• Collaborated with the QA team to ensure adequate testing on software, maintained quality procedures, and ensured that appropriate documentation is in place.
• Serviced the Clients need to make the transition with on-site training.

Business Analyst / Project Coordinator, Confidential, (Feb2008 – Mar 2009)
Confidential,project saved as much as $250K a year as patients’ health records got a digital format and be able to be shared by all players - patients, providers and payers. EMR is a level of sophistication above a “Document Management” system which is integrated with the "Transcription Services Portal". EMR allowed for the creation of documents within office, it allowed importing information from a variety of external sources, such as Labs, Radiology Facilities, Pharmacies and the portal offered electronic signature and e-faxing capabilities.

• Analyzed and developed user friendly EMR interface to replace the existing flat file PMI (Patient Medical Information).
• Performed extensive GAP analysis for new functionality requirements as well as prioritized them based on actual business needs.
• Gathered and documented business, functional and technical requirements in the form of detailed business processes from physicians, healthcare providers SMEs through surveys, open house meetings and direct interviews.
• Developed the user requirement documents and system requirements specifications.
• Created workflow models, business rule models and object models during the analysis phase of the project.
• Documented business/functional requirements and work flows.
• Created Project Deliverable Documentation - Project Initiation Note, Project Management Plan, Project Schedule (MPP), Project Closure and Lessons learned Report etc. Project Risk Assessment, mitigation planning and monitoring.
• Coordinated the collection, input and monitoring of project status; performed analysis of status information and utilized the results as the basis for project status reporting, and managed resource assignments by monitoring and tracking resource requirements, authorizations, and hour’s usage.
• Developed end user training documentation and coordinated with training team in designing and evaluating the training requirements. Knowledge Transfer to End users.
• Successfully executed consulting assignments in different fields which include mapping and integrating with external software’s.
• Acted as a liaison, as applicable, between end users and the software development team.
• Participated in developing Cut-Over activities, Offshore & Onsite coordination.

Project Coordinator/Business Process Analyst, Confidential,Canton, MI (Dec 2006 – Jan 2008)

• Assisted Project Manager in developing and maintaining project plans, timelines and creating Work Breakdown Structures (WBS) for various projects
• Developed and managed engineering bill of materials (BOM) for tracking of pre-production costs
• Used ARENA Simulation tool to optimize space and increase flow through the system. The statistical tool helped us in analyzing the results obtained.
• Monitored, responded and tracked the Procurements received from customers.
• Participated in negotiations involving contractual arrangements and service level agreements (SLA’s) with customers.
• Edited and managed Request for Proposal (RFP) and other procurement documentation.
• Participated in the drafting of deliverables to be produced during the project, validated them as well as managed risks, change requests and outstanding issues throughout the project.
• Created charts/graphs and flowcharts for process documentation and presentations in Visio
• Planned, scheduled, coordinated and reported all activities on multiple projects to Stakeholders and Executives to ensure goals/objectives were met.
• Consolidated quality data and put together bi-weekly/monthly metrics to plan, execute, and manage the project lifecycle
• Collected and coordinated Part Submission Warrants, PPAPs, Supplier Quality Certificates and uploaded PPAP documentation into Matrix database
• Documented and managed access databases for the collection and reporting of project data, including requirements, issues, risks and action items

Process Analyst, Confidential,Flint, MI (Sept 2004 – Nov 2006)

• Worked on implementing MAPICS and TRANS4M software’s as part of an ERP tool for channeling the information flow on shop-floor to all departments.
• Verified Error-Proofing devices used in the spark plug division, by updating the control documents and walking / working through the process.
• Responsible for tracking Line Side Review action items at spark plug assembly division by reviewing and updating the control plans, PFMEAs and process flow documents.
• Participated in daily internal CS-1 (Controlled Shipping- Level I) and CS-II (Controlled Shipping- Level II) activities for GM Hurricane Audits.
• Reviewed and conducted day to day internal quality audits, identified critical issues and worked on initiating and implementing corrective action plan.

Angstrom- Confidential,Romulus, MI Jan 2003 – Aug 2004
Quality Engineer
A Tier II global supplier of custom-engineered cable controls and complete shift systems, including shift knobs, shift levers, shift cables and Transmission Cables

• Worked with program management for the APQP & Launch readiness reviews for various program launches
• Proficient in Production Part Approval Processes (PPAPs)
• Analyzed work methods and procedures through process mapping to identify improvements in workflow and productivity
• Worked with TS-16949 internal and external auditors as a part of company certification implementation process
• Applied statistical process control (SPC) methodologies to analyze the quality assurance system & make recommendations for improvements.
• Issue, track, and evaluate company Corrective and Preventive Actions to improve the Quality System and provide evidence of continued improvement.
• Issued many 8D’s, 5-Why’s Fishbone diagrams and involved in Brain Storming sessions for quality problems of different customers.
• Designed various control plans and Process FMEA’s for various cables.
• Responsible for first piece dimensional inspection to insure that product was conforming before production run was begun.
• Created various rework procedures, which resulted in reduced scrap percentages.
• Provided technical guidance and work related advice to shop personnel on a daily basis.

Confidential,Pontiac, MI Sept 2002 – Dec 2002
Engineering Intern

• Mapped the information flow based on an order through the system.
• Performed Root Cause Analysis for the quality issues of color matching process.
• Simulated some of the existing processes using ARENA and suggested process redesigns.
• Designed and developed a web based data collection application using VB and MS Access which enabled users to print bar codes for Receipts (Purchase and Production) and scan the same tags during Shipment and Adjustment transactions.
• Redesigned work cells, storage stations by enhancing material flow, process flow and floor-space utilization, thereby reducing manpower and maintaining productivity goals.
• Participated in a 3-day workshop approved by GM as supplier process improvement training in FMEA (Process Flow Diagram & Control Plan), Error Proofing and using SPC tools.

Confidential,Troy, MI May 2002 – Aug 2002
Engineering Intern

• Worked as a Product Assurance team member and applied quality and reliability engineering techniques to address the new product launch (bed cover and tailgate latches) for design and manufacturing risks during the traditional four phases of the product development cycle for upcoming GM’s Chevrolet SSR pick-up truck.
• Managed the design, development, and implementation of Strattec’s Enterprise Intranet Portal.
• Designed and implemented several improvements to Strattec’s MS Access application for recording product dimensional inspection data.
• Benchmarking project streamlined the corporate communication of latch systems.

Confidential,Rochester, MI Jan 2001 – Apr 2002
Research Assistant / Tutor and Grader

• Optimized the product and information flow in a virtual shop floor, from machine controllers to Enterprise Resource Planning Systems.
• Helped students to develop better study habits, time management and problem solving skills.
• Assisted students in improving overall performance in their course work.

Education:

MS in Systems Engineering
BS in Mechanical Engineering