Lead Project Manager Resume San Francisco, CA - Hire IT People

SUMMARY:

10+ years of success in delivering IT projects of all sizes - application and infrastructure - using agile or waterfall by industry (banking, tech startups, healthcare, biotech, government, telecom) by discipline (process improvement, compliance, governance, security)
Drove results by keeping focus on goal, scanning the landscape, adapting to change and removing obstacles
Unified teams by having a positive outlook and strong communication skills - with all stakeholders, all levels
Valued as a capable task manager, quick learner, thoughtful analyst, and advisor to senior management

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Lead Project Manager

Responsibilities:

Managed the national rollout of a customized Salesforce CRM tool for bankers:
Coached scrum team on Agile practices (user stories, backlog grooming, retrospective, review)
Supported project team in defining rollout strategy and end user training / communications
Worked with technical leads to secure resources, plan releases, and escalate issues
Managed projects for secure login, customer notifications, transactions, and finance microservices

Confidential, San Francisco, CA

Lead Project Manager / Assistant Program Manager

Responsibilities:

Partnered with program manager and risk management to define scope of program
Led effort to rationalize and prioritize projects into coherent portfolio
Defined process for program front door; drafted and updated program budget
Critiqued program artifacts (policy, KPI / KRI, risk prioritization) and managed ramp-up tasks
Mentored project managers: advised on scope definition, task planning, vendor management

Confidential, San Francisco, CA

IT Project Manager / Scrum Master

Responsibilities:

Pioneered and evangelized a custom Agile framework and recommended PMO process improvements
Guided a new-to-Agile team through training and the creation of backlog and user stories
Led multi-state teams in defining business value, fulfilling requirements, and managing vendors
Coordinated input from operations, risk, compliance, legal, and technology stakeholders

Confidential, San Francisco, CA

IT Project Manager / Scrum Master

Responsibilities:

Successfully deployed web-based COTS product after significant customization: SailPoint
Navigated project through IT governance lifecycle: initiation, scope, risk, finance, technical review
Cultivated vendor relationship for defining requirements and arranging co-development
Led scrum daily stand-ups; shared oversight for release / sprint planning, reviews, retrospectives
Fostered process improvements in operations workflow management and incident response

Confidential, San Francisco, CA

Co-Founder

Responsibilities:

Collaborated (with business partner) to design website functionality, UI, navigation
Prioritized / groomed backlog for feature development and issue resolution
Conducted QA on feature releases; created documentation for user guides / terms & conditions

Confidential, San Francisco, CA

IT Project Manager, PMO

Responsibilities:

Mentored project managers / project coordinators on improvement of key performance indicators
Defined new process for risk assessment, project oversight and phase gates, by working with stakeholders
Drove continuous improvement (use of metrics, reporting, tools) in collaboration with PMO team
Designed SharePoint layout for new PMO document repository (training, templates, job aids)

Confidential, Santa Clara, CA

Associate Director / IT Project Manager

Responsibilities:

Managed PM team; oversaw PMO (project portfolio / governance); led IT operations reviews
Co-developed information security program and deployed first IAM product
Delivered company’s first business continuity / disaster recovery plan and run books
Coordinated process improvements for incident response, operations, and support model
Guided IT staff to achieve compliance objectives - Sarbanes-Oxley, ISO, and records retention

Confidential, San Francisco, CA

Project Manager

Responsibilities:

Organized teams to bring new system on-line: local and remote vendors, networking and QA
Managed vendor assignments, resolved integration issues and tracked bugs

Confidential, San Francisco, CA

IT Project Manager

Responsibilities:

Coordinated projects with business development, PR, marketing, and product management
Managed releases: version control, QA, risk management, customer support and trouble tracking
Wrote, edited or coordinated requirements, use cases, QA test plans and product reviews
Defined procedures / plans for bug tracking, deployment, database / server scalability
Contributed to layout, content (PR, marketing, technical) for external website