Program (Project) Manager Resume Mountain View, CA - Hire IT People

SUMMARY:

To offer customer - centric, superior program, project and product management that enables my teams to deliver high quality solutions and products and deliverables that exceed end-user expectations on time and in a collaborative setting.

SKILLS:

Excellent communicator; Program Management, Project Management (Agile/Scrum & Waterfall), Scrum Management, Application Management, Business Analysis, Data Analytics, SQL Report Writing, Global team management, Group Facilitation, Training Design and Delivery, Cross Functional Team Working, UML/ Use Case Development, salesforce.com development, BI/ Analytics Dashboard Development, Experience with supporting both packaged and custom in-house applications, Software Development Life Cycle (SDLC) process management, Change Management, Training Design and Delivery; Working knowledge of: JavaScript, CSS, HTML, XHTML, XML, iCentral, JIRA, MS Project, Dremel, Plex, salesforce.com, MS SQL Server, SharePoint, Jive, Symantec IT Management, MS PowerPoint, MS Visio, Mercury Quality Center, Bugzilla, Siebel CRM, HTML, CSS

WORK EXPERIENCE:

Confidential, Mountain View, CA

Program (Project) Manager

Responsibilities:

Delivered 80% of the content of the project’s implementation plan in one third of the typical duration by leveraging knowledge embedded in extended team;
Assisted in Project Management of major initiative enhancing Confidential support’s ticket routing system

Confidential, Mountain View, CA

Solutions Specialist/ Program (Project) Manager

Responsibilities:

Created a comprehensive Business Requirements Definition Document in 25% of the expected time by rapidly learning then coopting the methodology of an outside team (risk management);
Gathered requirements and developed high quality Business Requirement Definition (BRD) document to develop ways to prevent support agents gaming scores from customer satisfaction surveys (CSAT).
Enabled 100% usability of data for training dashboard by dogged persistence in fixing complex bugs encountered in SQL scripts to drive improved training metrics presented in charts in Plex Dashboards.
Assembled comprehensive and thoroughly researched and analyzed collection of use cases for multiple user groups using the ticketing system, contributing to smooth transition to latest system version

Confidential, San Francisco, CA

Project Manager

Responsibilities:

Reduced client’s time required for execution/ delivery of project deliverables by an average of 20% by experienced and skillful management of resources, obstacles and bottlenecks;
Project Managed multiple global client initiatives utilizing both agile and waterfall methodologies as appropriate;
Managed Roadmap Strategy and Provided synthesized communication to executives and stakeholders;
Conducted Gap Analysis and created PRD documents, BRD documents, Functional and Technical specifications including Data Flow Diagrams (DFD’s),
Process Models and Entity Relationship (ERD) diagrams;
Provided phone and email support and troubleshooting for end user technical issues as necessary;
Managed Business Case Development for IT Governance

Confidential, South San Francisco, CA

Project Manager

Responsibilities:

Delivered re-engineered business processes 1 month ahead of schedule by proactive management of bottlenecks in the development, execution and stakeholder approval of process flows.
Managing IT Projects for teams to solve business problems leveraging the Clinical Trials Management System;
Project Management of major client transformation efforts to align IT with business operational strategy

Confidential, Redwood City, CA

Marketing Applications/ Project Manager

Responsibilities:

My project increased lead to opportunity conversion by 10% by implementing a customized leads nurturing process, carefully managing customer interactions from initial inquiry to order.
Activities included Project management of: new system implementations in North America, Europe and Asia, significantly improving segmentation capabilities; data quality initiative that dramatically improved quality and reliability of house list/ contacts database; extensive revamp of new suite of executive reporting capabilities/ dashboards; assisted in set up and execution of Lead Generation Programs and Campaigns

Confidential, Redwood City, CA

Sales Applications/ Project Manager

Responsibilities:

I managed technology Projects from Requirements to Implementation to Change Management, including: CRM Web Access Implementation- I improved the user experience of the application by decreasing the latency of the Sales Application by managing a complex initiative to recode of a heavily customized “thick” windows client to a “thin” and responsive web-based client, improving end-user satisfaction by 50%.
Project Discovery, Planning, Scoping, Inspiring the team, multi-location global team management (developers in India, US & Canada), team coaching, Steering Committee management

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Program (project) Manager Resume

Mountain View, CA

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