Project Manager Resume

SUMMARY:

Versatile IT Project/Program Manager with 15 years of experience successfully managing multi - year, multi-million global IT enterprise infrastructure rollouts and web developments - using Waterfall or Agile or combination of both.

KEY SKILLS:

Program/Project Process Planning Change Management
Communication Skills Team Building & Leadership
Stakeholder Management & Training Risk Management
Confidential Offer Lifecycle Process (OLP) Monitoring & Reporting

PROFESSIONAL EXPERIENCE:

Project Manager

Confidential

Responsibilities:

Manages a web development project to redesign a company website with a on & offshore team of developers, a designer, UX architects
Leads an SEO optimization project for a company’s online presence managing teams from the management, marketing, geographically scattered sales offices and SEO specialists

Project Manager

Confidential

Responsibilities:

Managed independently, infrastructure implementation projects for ProDeploy Client Suite. From the project initiation to the post project reviews, every single task required to get the systems from factory to desk, up and running
Engaged directly with the customers and used clear communication and relationship building skills to get buy-ins from different leadership levels and provided direction and leadership to functional business areas such as sales, engineering, partner management, etc.
Monitored for and anticipated the changes and issues ahead and developed contingency plans before they can impact success of a project
Managed external partner performance nationally, drove their actions to completion
Managed a yearlong project for a large school district, with a global cross-functional team within Confidential (sales, billing, Premier Page team, shipping, partner management) as well as a team of external partners who did deployment of Confidential systems: averaging 25+ per week
Managed a project for a mining company with over 150 locations nationally - 10+ systems per location. Lead a cross-functional team within Confidential and a team of external partners, project completed on time with a high customer satisfaction score
Managed projects risks and issues through effective contingency plans and proper escalation
Developed workflow and process improvement chart and a Checklist for the CS unit. Created instructions on how to use the Checklist and trained the teams

Managed Deployment Project Manager

Confidential

Responsibilities:

Managed a multi-year, multi-million dollar run rate project for a large Public School District.
Led a cross functional team of Confidential, customer and partner SMEs, increased team’s performance and successfully closed the project
Developed an effective communication and working relationship with the customer’s
Project Manager, that led to the increase in Confidential and reduced time-waste
Initiated standardized project reporting templates that led to an increase in communicationunderstanding and team’s cooperation

Project Manager

Confidential

Responsibilities:

Successfully completed data migration from 14 legacy platforms to the new, Cisco developed platform. Lead a global cross-functional team within Cisco.
Managed day to day management and development of the Cisco platform with teams in India, Poland and the US
Conceptualized and implemented PMO strategy for capturing Project and Program metrics and funneling that information to easy-to understand dashboards, charts, etc.
Defined and implemented PMO work priority and resource management processes, based on industry best practice but tailored to Cisco’s organizational culture
Project managed the CMS Intake Process of new projects, program, and processes and its reporting structure

Program Director

Confidential, Austin, TX

Responsibilities:

Led an initiative to promote an open network of mentors to empower formerly incarcerated persons of all backgrounds to leverage diversity as a competitive edge and achieve their highest potential
Developed “My Role Model” program for the children of minority backgrounds that will promote successful minority individuals in the local community

Project Manager

Confidential, Los Angeles, CA & Austin, TX

Responsibilities:

Implemented SharePoint configuration and executed customization requirements
Led SharePoint designers and development team and designed development workflows
Managed a team of an UX architect, graphic designer, writer, photographer, SEO specialist and marketing and PR manager
Directed design and development of client websites; 90% of clients report an increase in indexed pages by an average of 70%

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