SUMMARY:

• PMO Project or Program Manager, Project Coordinator - Onsite, Remote or Telecommute
• Excellent Work Ethic, Common Sense and Good Communication Skills
• Cloud Implementations; Data Center Migrations; VoIP; SDLC; TSLC, Infrastructure; Information Security; Business Intelligence
• Long-Term, CTH and Permanent
• 10+ years Project and Program Management Full Lifecycle - Service Delivery, PMO; Agile; PMBOK ($50 million+)
• 15+ years IT Experience - Telecommute/Remote and Onsite
• 10+ years Onshore and Offshore Matrixed and Dedicated Resource Management
• 10+ years CIO and CTO Relationship Management
• PM Tools: Visio; MS Project Server (Project Plan development, WBS); Sharepoint; Office 365; Salesforce
• VoIP PM - Cisco Call Manager; MPLS; Unified Communications, Avaya, IVR, Genesys Purecloud
• Infrastructure PM - Data Center Upgrades, Migrations
• SDLC PM: App development; Regression testing: QA
• Cloud-based Implementation PM: Cisco Call Manager; SAP S/4HANA; NetSuite; Azure; Office 365; Exchange 365; Sharepoint; Salesforce; Workday; Concur; ADP; Dropbox; Confidential
• Business Continuity PM - High Availability; Online replication; Advanced Storage (IBM, EMC, NetApp)
• 10+ years Business Intelligence: Oracle, SQL Server, MS Access, Qlikview, Microstrategy
• 10+ years asset management: Licensing, Vendors, digital tracking, CMDB, etc.

TECHNICAL SKILLS:

Cloud systems: Cisco Call Manager; SAP S/4HANA; NetSuite; Azure; Office 365; Exchange 365; Sharepoint; Salesforce; Workday; Concur; ADP; Dropbox; Confidential

Enterprise applications: ERP SAP; Oracle; Peoplesoft

Network monitoring: HP OpenView; Compaq Insight Manager, Tivoli

Offiec Applications: SharePoint; MS Project Server; MS Visio; MS Office 365; Cisco Call Manager 10.x; Unified Communications; eBUY; CAMS; EDW; Team Track; PCTS; Apptus; Remedy; LDRPS; MS Outlook 365; MS Exchange; Veritas; Tserver; TelMS Bridge

Datacenter technology: Cisco Global Site Selector

Virtualization: VMWare; HyperV

Firewalls: Cisco Pix; Checkpoint

Operating Systems: Windows 10; 2008 Server; AIX; Solaris; UNIX; Linux; Citrix

Protocols: TCP/IP; IPX/SPX; LDAP; SMTP; POP3; NNTP

Hardware: Blade Servers Compaq; Dell; HP; IBM.

Storage: Optical disk; SAN; NetApp; EMC

VoIP hardware: Cisco 9951, 7961 and 7962 handsets

Switches, routers: Cisco; 3com.

Desktops and laptops: IBM; Dell; Compaq; HP; Gateway; Toshiba; UltraSPARC 1; Acer

Telecom: Cisco Call Manager 10.x; Cisco Unified Attendant Console Standard; Cisco Unified Communications for Voicemail; Cisco Jabber; Show and Share; MPLS T1; Cisco VoIP handsets (7961, 7962, 9951), iPhone 4S

Wireless: Cisco; Aruba (Amigopod, access points, control centers)

Vendors: BCM/SAN IBM DS4800; SunGard; Iron Mountain; Veritas; NetApp; EMC; Clarion

Software: Cisco; Microsoft; Symantec; VMWare; IBM

Hardware: Cisco; 3Com; Dell; HP; IBM

Solutions providers: CenturyLink/Qwest; CommSolutions; CommWorks; RDS Solutions; ISI; L3 Communications; Enghouse; Opentext

PROFESSIONAL HISTORY:

VoIP Project Manager

Confidential, Reston, VA

Responsibilities:

• Manage the Confidential Call Center application upgrade from CIM7 to CCE9
• Manage the upgrade of CUCM 6.5 to CUCM 10.5
• Manage the upgrade and migration of Rightfax to the cloud (Rightfax to Confidential )
• Office 365 migration, Exchange 365 migration
• Change management; Meeting management
• Project plan development - MS Project Server
• Vendor management - Enghouse, OpenText
• User training program development
• Asset Management - Licensing, Vendors

Confidential

Assistant Technical Project Manager

Responsibilities:

• Primary stakeholder liaison: Primary contact and communications liaison between the project team, consulting company and stakeholders.
• Maintained project updates and distribution (meetings, project schedule updates, milestone information and status, risk registry, budget and burn rate information, etc.)
• Infrastructure upgrades: Managed server O/S upgrades; firmware upgrades; switch configuration modifications and troubleshooting, etc.
• Data center migration: Managed server O/S upgrades; firmware upgrades; switch configuration modifications and troubleshooting, etc.
• Release management: Accountable for release procedures and signoffs between the project team and the end-client's production environment; meeting management
• Documentation development, distribution, etc.: B usiness case, project plan, requirements document, scope statement, resource management plan, stakeholder register, WBS, communications management plan, cost management plan, HR management plan, risk register, weekly meeting minutes, weekly document distribution via SharePoint and Outlook to senior business and IT stakeholders, etc.
• Office 365; MS Project; Visio; Sharepoint
• Peoplesoft; SAP/Ariba; VMWare; Oracle; Cisco; EMC storage
• Asset Management - Licensing, Vendors

Confidential, Pennington, NJ

Associate VoIP PM and Systems Analyst

Responsibilities:

• VP, CIO liaison between the telephony group and senior ML IT and business management
• Cloud migration: Upgraded the Cisco Call Manager User Web pages for all branch users.
• SDLC: Managed the deployment of upgraded Cisco Call Manager v 10.x and Cisco Attendant Console 9.x to 650 Merrill Lynch branches across the U.S.
• Technology Upgrade: Requirements Data Collection and Management
• Upgraded Cisco Call Manager from 6.x to 9.x and Cisco Attendant Console from 6.x to 10.x versions; Call Manager server cluster consolidation (from 11 to 7 clusters)
• Rollout schedule development, technical issue resolution and information dissemination
• Call Manager migration schedule distribution and maintenance to the project team and GWIM branch and user base, (Merrill Lynch and Cisco)
• Meeting management with the branch BSA’s and PM’s: Managed and led the weekly pre-migration meetings with the branch BSA’s (Branch Services Administrators) to prepare them for the CUCM Call Manager and Cisco Attendant Console upgrades for their sites
• Communications management: developed and distributed the necessary schedule, freeze, day of and Attendant Console training notices. Developed and distributed the CUCM Personal Web Page Quick Reference Guide and the Cisco Unified Attendant Console Standard Quick Reference Guide.
• Developed “Day 1” post-migration test scripts and managed those testing exercises with the volunteer branch BSA’s
• Interview branch management, Branch Services Administrator (BSA) and selected users to understand Attendant Console requirements and customize configurations within allowable standards

Confidential, Glen Mills, PA

Senior Technical Program/Engagement Manager

Responsibilities:

• Engagement Manager: Technical and business liaison between Confidential and FCS IT and business senior management
• SDLC: Managed the migration, upgrade and deployment of SAP, Oracle and other manufacturing ERP systems from the Confidential network to the new Confidential network
• Peoplesoft; SAP/Ariba; Oracle; Cisco; VMWare
• Senior PM managing the buildout and migration for Confidential (formerly a division of Confidential ) from the Confidential network
• MS Project; Sharepoint; Visio; Remedy
• Scope and schedule management, budget management, change management, procurement, ITIL process implementation
• US and offshore team (India) interaction, 24X7 NOC (offshore) infrastructure
• Data Center buildout; Network migration; Site migrations and cutovers; SAN
• Application and data migrations; Desktop migrations
• Data pipe buildout and deployment, data transfer from Confidential network
• Failover plan
• Netapp, EMC, IBM Flex, Cisco switches, MPLS circuits, VoIP, HyperV, Hyperion, AIX 5 and 7 series servers, HP (Windows) Blades and UCS servers, Sun Solaris, Solarwinds, SAP, Oracle, Checkpoint, Wireless technology

Confidential, Neptune, NJ

Technical Project Manager

Responsibilities:

• Managed the upgrade and deployment of a new insurance contact management system for the AIL franchise in Eatontown, NJ standard documentation; processes. tools, etc.
• Technical project management: Managed a client data migration to facilitate more efficient data management.
• Upgraded an internally developed contact management system to capture additional client and vendor information.
• Scope and schedule development. Budget and cost management. Resource management. Vendor management

Confidential, Basking Ridge, NJ

VoIP Technical Project Manager

Responsibilities:

• Technical project management (initiation through closure): Multiple project management (i.e., scope, schedule, budget, risk, change management, resource management (internal engineers and external vendors), etc.). Work with management at all levels of the organization (CIO, etc.): Cisco Show and Share implementation; Logistics CDR reporting tool; IT installs and upgrades (routers, switches, wireless, VoIP, mobility); site moves, etc.
• Company-wide (230+ sites) infrastructure upgrade: Cabling, MPLS, router, switch, wireless, VoIP and mobility upgrade project to homogenize the telecommunications backbone of sites acquired during 3 mergers-retail locations (propane, tools, etc.) and manufacturing and fill plants (production of medical-grade oxygen, air separation units, etc.).
• Capacity Planning & Forecasting, Stability Assessment, Functional Test Coordination, Acceptance Certification. Implementation Planning & Execution
• Vendor management: CommSolutions; CommWorks; Qwest; NetQMedia; ISI; L3 Communications
• Risk management; change management; budget and cost management; Release management
• Cisco switches and routers; MPLS T1 circuits; Aruba wireless hardware (Amigopod, access points, control centers), Cisco handsets, iPhone 4S
• Cisco CallManager 7.1.5, Unity, Cisco Jabber; Cisco Show and Share
• Windows 7; MS Project; Sharepoint; Visio; MS Office 2010
• Asset Management - Licensing, Vendors

Technical PM - Business Analyst - Business Development Manager

Confidential

Responsibilities:

• OS and application migration and upgrades: Windows 7, etc. System requirements, application version compatibly, OS builds, virtualization decisions, etc.
• Managed new business development and sales from start to finish; established and maintained new accounts through various means (cold-calling, warm leads, existing relationships, etc.)
• Escalate (retail application) 9.5/Oracle 9.4/AIX 5.3/ IBM DS4800 storage sub-system performance troubleshooting, analysis and resolution recommendations high-availability assessment and recommendation worked in conjunction with BDO Seidman to analyze the current ITIL and project management infrastructure to determine gaps and recommend improvements to processes, policies and procedures
• Asset Management - Licensing, Vendors

Confidential, Washington, DC

Contract and Vendor Management Analyst

Responsibilities:

• Data center upgrade and migration
• COTS applications: MS Office; Access; Visio
• Proposal review; SOW; NCJ’s; SOO’s (CLIN’s, labor categories, period of performance dates, scopes, etc.)
• Federal Contract and Vendor Management (T&M, FFP): Award-processing support to ITCMC (Accenture, HP/EDS, General Dynamics, Northrop Grumman)
• Asset Management - Licensing, Vendors