SUMMARY:

Innovative technology servant leader managing complex IT solutions from design through implementation. Provide leadership through hands - on strategic thinking and decision-making. Known for excellent troubleshooting and problem solving, and bringing projects back on track. Foster onshore and offshore team collaboration through building relationships and communications. Adept at crisis management and negotiations. Demonstrated experience in creating a competitive advantage through strategic planning and implementing cutting-edge solutions to address business opportunities.

EXPERTISE AREA:

• Agile leadership and mentor/coaching
• Scrum, Kanban, Lean, XP and SAFe frameworks
• Jira and Confluence to deliver projects end-to-end
• PMP, ITIL, SSGB, SA certifications
• Lead innovation changes for increased performance
• Great risk and issue management and resolution
• Strong work ethic - hands-on
• DevOps utilizing continuous integration and delivery - GitHub
• Adept at resolving problems and conflicts creatively
• Agile software development on web applications
• Creating superior work results
• Strong attention to details and deadlines

PROFESSIONAL EXPERIENCE:

Confidential, Greensboro, NC

Scrum Master

Responsibilities:

• Lead developers, BA, and QA contractors to migrate Liberty Mutual telephony via Genesys WDE and microservices to meet TSA Exit date utilizing continuous integration with GitHub.
• Establish collaborative partnerships with key stakeholders and provide coaching at all levels in an emerging Agile environments
• Facilitate road mapping, planning sessions, and retrospectives.
• Assessing team maturity and implementing concepts to bring to a high-performing mature team.
• Flexibility to work with teams, individuals and executives and willingness to help with a wide variety of work products and people.

Confidential, Fort Mill, SC

Scrum Master | Financial Planning

Responsibilities:

• Managed Agile software development team creating web-based replacement for 15 year-old forecasting system.
• Facilitated Agile/Scrum ceremonies throughout Sprints with product owner and stakeholders.
• Collaborated with other project and program managers for infrastructure, network and data analysis.
• Guided both onshore and offshore teams to deliver value to the business through a new application.
• Ran JQL, Sonar and Jenkins reports and manage refactoring of code.

Confidential, Charlotte, NC

Scrum Master / Agile Project Manager

Responsibilities:

• Utilize Pega Systems to implement software bots to automate business processes.
• Manage Machine Learning (ML) and Natural Language Processing (NLP) for automation.
• Manage Scrum/Agile ceremonies for Retail and Commercial Credit Risk teams utilizing Kanban.
• Manage Commercial and Consumer Credit Risk projects utilizing Jira and JQL.
• Manage the first credit risk robotics automation Scrum team for the bank.

Confidential, Charlotte, NC

Sr IT Project Manager/Scrum Master

Responsibilities:

• Managed 22 application team Scrum Masters in Scrum of Scrums from Enterprise COMMs Model implementation to complete project 4 months early, realizing improved customer service and reduced costs.
• Ran Daily Standups, Scrum of Scrums, Sprint Planning, and Sprint Review ceremonies including Kanban.
• Supported development teams in executing of Sprints to successful completion.
• Supported teams in execution of sprints resulting in successful story completion and a 70% increase in velocity.

Confidential, Charlotte, NC

Sr IT Project Manager

Responsibilities:

• Managed EverBank acquisition, coordinating Cybersecurity and Infrastructure activities.
• Supervised deep-dive comparison with ten service areas between EverBank and Confidential .
• Implemented 2 new processes involved with M&A activities at Confidential .

Confidential, Charlotte, NC

Cyber Security Specialist

Responsibilities:

• Managed 4 Verizon consultants bringing project back to green status; first time in five months.
• Coordinated internal bank resources for PCI Audit compliance, eliminating two penalty areas.
• Implemented 4 new processes eliminating 40-50 hours of rework and unnecessary meetings.
• Interviewed 20 bank resources and designed SharePoint workflow increasing efficiencies.

Confidential, Charlotte, NC

Scrum Master | Agile Coach | Sr Technical PM

Responsibilities:

• Directed four teams, 18 developers/QA onshore and offshore from proposal, through design and implementation for three years with 0% turnover.
• Led Scrum/Agile ceremonies and trasin ed new Scrum Masters.
• Partnered with technical writer and SMEs to produce Agile training materials.
• Brought 8 unassigned projects back from failure status to a successful completion through successful management of the organizations change management process.
• Utilized MS Project, SharePoint and Clarity tools to manage projects.
• Facilitated iterative fast-paced application development projects with budgets of $4-10M.

Confidential, Omaha, NE

Project Manager | IT Security

Responsibilities:

• Upgraded security appliances for external internet traffic at 6 data centers in 3 months.
• Managed the creation of an encrypted data storage to secure PCI and PII credit card data.
• Facilitated the centralization of hundreds of thousands of cryptography keys across the globe.
• Forecasted project budget of $2MM within 10% consistently on a weekly basis.
• Utilized Agile framework and functioned as Scrum Master and Agile Coach when required.

Confidential, Kansas City, MO

Scrum Master | Sr Technical Project Manager

Responsibilities:

• Ran Scrum ceremonies on a regular basis.
• Creatively managed 30 resources including Storage Engineers, QA, project managers and 12 CTO domain contacts.
• Reduced cost to the bank of $5M annually by upgrading NAS storage appliances out-of-service in the US.
• Increased efficiencies and brought project back to green from red status for past six months.

Confidential, Kansas City, MO

Director, Software Development

Responsibilities:

• Redesigned SQL queries to reduce processing time, realizing a 500% improvement in response times in the production environment.
• Mentored junior project managers and managed successful programs to increase profits 10% and reduce time to market by almost 20% while implementing cost controls.
• Reduced project costs by 15% by implementing a formal project methodology and change management.

Confidential, Kansas City, MO

Sr Project Manager

Responsibilities:

• Successfully managed Data Warehouse/BI team of 12 resources consisting bringing stalled project back on track.
• Migrated data from Mainframe to distributed environment utilizing Informatica and saving $800K annually.
• Consistently met or exceeded expected deliverables to the business allowing for further functionality.

Confidential, Leawood, KS

Services Project Manager

Responsibilities:

• Recovered a CMS troubled-project at Humana that had delayed a $4M sale in additional software and services; the client became a reference client for Confidential due to project success.
• Delivered $2-3M in services annually; up-sold additional $125K in new business to existing clients.
• Managed four project teams involving off-shore and on-shore resources for Yellow Freight (YRCW) over a two-year period and a program budget of $8M; utilizing ITIL Service Delivery processes.