SUMMARY:

• Rising technology executive noted for cutting millions in IT expenses and driving new Product development , leveraging technology, methodology, security, domain knowledge, strategic and critical thinking, and risk management leadership to address business challenges and to gain competitive advantage. Expertise in multiplatform, multiple domains, diversified experience in US and multinational work culture and environments.
• Strong leader with solid contributions across the career path in all phases of SDLC, Infrastructure upgrades, Security, Scalability, Operations, Data warehouse and Big data platform development & enhancements.
• Successful track record in completing assigned Programs/projects within agreed cost/timelines without incidences of overruns in spite of multiple hurdles and customer expectations. True team leader and a natural motivator with strong analytical, problem solving and reasoning skills.
• Dynamic leader and mentor, able to build teams from scratch, inspire, educate and empower individuals to move toward higher levels of achievement. Exceptional customer relationship management and networking skills.
• An acknowledged Program leader in mobilizing and managing resources needed to affect Program delivery within agreed cost and time lines.
• Managed teams of size varying from 3 in a dedicated Program/Project team to a maximum of 122 members in a Matrix organized project.
• Extensive experience in Healthcare, Finance, Manufacturing and web domains. Managed Programs/projects onsite and onsite/offshore model execution (Global delivery model).

TECHNICAL EXPERTISE:

Software Application: MS Project (ver. 2003, 2007, 2010), MS Office, ClearQuest, JIRA, Pivotal Tracker, GitLab, Rally, PlanView, SharePoint

Operating System: MS DOS, WINDOWS 98 / XP/ NT, Unix, MVS/ESA

Web Technologies: HTML, XML 1.0, JWSDP, XML - RPC, SOAP, UDDI, WSDL, ebXML, TOMCAT

Languages: C, C++, PL/SQL, Java 1.4, Crystal Reports, MS Visio, Java 1.4, VB 6, Oracle Developer 2000 (Oracle 7.x, Forms 4.5, Reports 2.5), Visual Studio.NET, JWSDP, UML, FoxPro

Database (RDBMS): DB2, Oracle 9.x, Sybase, SQL Server, MS Access 97 and MS Access 2000

Software Mainframe: DB2, CICS, VSAM, IMS DB/DC, MF-WORKBENCH, DB/DC, SQL, EZTRIEVE, MQ-Series, JCL, COBOL, VS-COBOL II, TSO/ISPF, SPUFI, QMF, FILE AID, ENDEVOR, SAS, MVS/ESA, PANVALET

Hardware: IBM 3090, IBM ES-9000, IBM Compatible PC, IIS Server and Sun Solaris Server

ERP Packages: SAP BIW, Siebel, NextGen CRM, Salesforce

Cloud Platform: SAAS, PAAS, IAAS, Salesforce CRM, Confidential Health cloud

Methodologies: Agile/Scrum, Waterfall, RAD, XP, DevOps

Architecture styles: Client server, Data centric, Service-oriented, Microservices, multi-layered

Big Data Platform: Hadoop, Hive, Pig script, Java Map reduce, SQL Server, Tableau, SAS Visual analytics, SAS Enterprise guide

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

DMO PROGRAM OWNER and IT Program MANAGER

Responsibilities:

• Responsible for the coordination, stability, and status reporting of cross-functional Program/Project oriented work efforts. Manages processes and methodologies for the IT community to ensure that programs/projects are delivered on time, on budget, and meet customer specifications.
• Directs and monitors work performance by managing resource requirements, performance quality analysis, and escalating timeline concerns in a timely manner.
• Serve as a liaison between Business and IT
• Facilitate Product level process and execution, manage risk and responsible for the value delivery
• Improve field efficiencies within the Wireless Network Operations area
• Facilitate Backlog prioritization and effort/resource planning

Confidential, Dallas, TX

PROGRAM MANAGER AND CONSULTANT

Responsibilities:

• Provides leadership and direction to Program/Project teams handling all aspects of planning, requirements gathering, scheduling and work planning, communications, issue resolution, cost tracking, financial reporting and change management.
• Manage change requests and promote continuous improvement of project management related processes.
• Prepares job descriptions, identifies staffing needs, provides general direction, assigns specific tasks and responsibilities, evaluates and mentors staff.
• Responsible for keeping Business and Executive leadership team informed on Program/Project direction and system change priorities.
• Actively pursues issue resolution, and communicates Program/project status/issues to business stakeholders and operational management.

Confidential, Dallas, TX

Sr. PRogram manager

Responsibilities:

• Determine and Manage Program level Time frames, Funding needs, Staffing requirements, allotment of resources to various phases of the program/project, and process improvement.
• Develops the program strategy, supporting business case and various enterprise-wide high-level project plans.
• Ensures integration of program and corresponding sub-projects and adjusts program scope, timing, and budgets as needed, based on the needs of the business.
• Responsible for tracking key program milestones and recommending adjustments to program leadership and team.
• Supporting leadership team in interviewing new resources, guiding and documenting process improvements, mentoring and guiding new team members.
• Support Agile teams in planning, Scrum ceremonies, and guiding them in reaching maturity
• Work closely with the Scrum teams, represent team in Scrum-of-scrums, monitor delivery of sprint goals, managing JIRA/Pivotal Tracker and Project goals, and escalating issues/concerns
• Data warehouse was built to store the Member preferences, transactions from all applications to help Marketing team to do campaigns for different groups
• Part of the BAM PM for Product Pilot initiative to help define the roles and responsibilities for the position.

Confidential, Minneapolis, MN

IT Segment lead and Program manager

Responsibilities:

• Determine and Manage Program level Time frames, Funding needs, Policies and Procedures updates, Staffing requirements, allotment of resources to various phases of the program/project, and Process improvement.
• Develop Program plans and Cost benefit analysis for assessment by Senior IT/Business leadership.
• Lead Strategic initiatives crossing business teams and operating groups, and to coordinate and complete program/projects across Confidential Health segments, define performance and results, and manage vendors and service providers.
• New Product ICD10 Early warning system developed to handle exceptions after moving to ICD10.
• Solicitation of vendor proposals (RFP), bidding process, vendor visits and finalizing vendors.
• Investigate non-standard requests and problems, provide status and makes presentations to senior leadership, ensure Program/Project artifacts are accurate and on time/scope.
• Review, Monitor and Manage Program/Projects in terms of Schedule, Identify and mitigate Risks/Issues, Change controls, Budget, Resource utilization, Scope, Quality artifacts and Program/Project progress on regular basis.
• Lead as main point of contact for Confidential Health HMS-PH-CMC segment for IT, and handle a team of 6 Project Managers and 1 Program Manager reporting for the segment.
• Responsible for HR responsibilities of team members, like interviewing, mentoring and guiding team, weekly team meeting, following up on team members feedback and quarterly/yearly appraisal
• Actively support and guide teams in Agile/Scrum, by facilitating daily scrum, sprint reviews, retrospectives, sprint, managing EPICs/Stories in Rally and release planning
• Work with other Scrum Masters and Agile coaches through Scrum-of-Scrums, Community of Practice sessions to share knowledge and build strategies
• Prioritize work and handle ad-hoc requests/projects.
• Handle additional QMO, PM responsibilities as necessary.

Confidential, Atlanta

Senior Program manager

Responsibilities:

• Obtain approval and manage the Confidential ICD10 NPS SIT & Regression Services program budget and any associated Confidential program/project budgets.
• Adhere to ICD10 NPS SIT & Regression program governance.
• Provide ICD10 NPS SIT & Regression testing updates to ICD10 Governance Committee (IGC) and System Steering Committee (SSC).
• Point of escalation if individual project manager cannot address.
• Allocate, plan, direct and control program and project resources along with project managers that are allocated within Confidential .
• Validate the critical success factors and review the Communication Plan with the Project Manager.
• Manage ICD10 NPS SIT & Regression program scope by ensuring that the approved scope and summary is adhered to.
• Serve as a member of the ICD10 Program Change Control Board.
• Support Modernization Program communication with governance and Confidential executives.
• Serve as backup to project managers (for ICD10 NPS SIT/Regression Testing) as needed.
• Hold Confidential, Plans and vendors accountable for meeting their commitments.
• Define, schedule, maintain, monitor, and control all aspects of the program for which Confidential is responsible.
• Obtain signatures from the necessary organizations to document commitments.
• Communicate as defined in the communication plan.
• Ensure that agreed upon standards and procedures are followed.
• Perform the project management activities as defined within Confidential ’s Project Management Methodology (PMM).
• Ensure that project managers follow the PMM process (complete project phase reviews).
• Adhere to NASCOs Policies and Procedures.
• Complete the Project Evaluation process.
• Coordinate team member on-boarding.
• Coach and mentor Confidential and other resources as appropriate.
• Ensure that any required Confidential project team member training is coordinated and delivered (e.g. ClearQuest etc.).
• Perform program status reporting.
• Identify Confidential and contractor resources to support the program.
• Provide final signoff on any vendor SOWs.
• Manage team of more than 60 members, involving Project & Test Managers, SMEs, Business Analysts, Client Plans and Stakeholders.

Confidential, New Jersey

Senior Project / Program manager

Responsibilities:

• Interim Program Management responsibilities involving Governance, Program Management and assisted on the financial management of HOS Dental Program for the initial phase of the project.
• Perform Project Management activities for HOS Dental Integration project for pull ahead and Phase I of the project, and project closure.
• Perform Project Management activities for Membership and Billing, Benefits and Medicare Advantage domains, for waves 2, 2A, 3, 4, 7 and 8. Successfully implement Wave 2 and 2A and provide post production support.
• Work closely with Customer, Partner ( Confidential ), Vendors (IBM, Cognizant, Infosys) and PMO office, to effectively communicate and to make sure the Migration projects are successfully implemented.
• Provide Project, Process and technical know-how and consultation on when and where required for PMO office and successful software development.
• Manage Budget by analyzing, reviewing, balancing and communicating on a regular basis the impact to the Project to EPMO and Stakeholders.

Confidential, Woodland Hills, CA

IT Project Manager

Responsibilities:

• As one of the key employees, played an active role in successful implementation of the Projects.
• Manage and Coordinate Projects with Stake holders, PMO, Development team based at onsite and offshore, Partners and third party (outside entities - PERS and SoM).
• establishing best practices and processes
• Provide Technical know-how and consultation on when and where required for successful software development. work with marketing in answering many RFPs and planning the features that needed to be added / modified in a phased manner
• Impact analysis of ICD-9 to ICD-10 conversion
• Work as primary point of contact for all Project related communication with customer and upper Management.
• Provide RFP response support to Sales and Marketing team for new Projects
• Help write SOW for new Projects
• Successfully led the software development effort of State of Maine split billing project with hands on.
• Successfully led the software Migration effort of CARS (Core Administration Redesign solution) to migrate state sponsored Business (Medicare, Medicaid and other state sponsored health programs) from D950 to WGS system, and was instrumental in redesign to Accumulator processing to handle around 800 new accumulators.
• Successfully led the CO/NV DOI Audit (Claims) support Project where the conformance was increased from 70% to 99% accuracy with NV DOI Mandate.
• Successfully led the National Migration Project for Membership and Billing, and Claims, to migrate National Control Business from Legacy Platform to WGS 2.0 system.
• Managed Project budget ranging from $ 300K thru 6 million.

Confidential, Rochester, NY

information analyst, Technical Lead and Junior project manager

Responsibilities:

• Help setup process, training and plan to outsource work to EDS India and Brazil.
• establishing best practices and processes
• Provide Technical expertise and consultation on when and where required for successful software development.
• Mentor, guide and train new members on the systems close customer interaction through shared ownership programs to bridge the gaps in Development/Enhancement to produce better Quality products team management efforts by leading Functional and project teams
• Spear headed the Diversity team to provide cultural knowledge of best shore teams to Customers and Onsite teams.
• Lead the effort in providing technical solutions, development/enhancement/fix and Production support (24X7) of the systems
• Document program work flows/system-specs/program-specs, process improvements, cost savings suggestions, DRA Drills and so on.
• As Junior Project Manager (Functional Manager) and initially as Technical Lead, responsible for Service Systems involving FWSS (Field work support system), ICSS (Integrated Customer Support System), TCSS (Total Customer Support system), SERS (Service equipment Register system) and Major Accounts systems. Manage the teams involved in minor enhancements, conversion projects (Cobol2 to Cobol 390), Problem fixes, and Production support on an ongoing basis.
• Manage Simon application (Invoice Manager) on small enhancements, Problem fixes and Production support activities.
• As Information Analyst and Technical lead, successfully lead the Service Systems and Commission systems (Complan - Compensation planning) in many projects, development, enhancements, Maintenance, Problem fixes (PNs), Upgrades and Production support.
• As an Information Analyst and Technical Lead, successfully support Revenue systems involving EBS (Equipment Billing system), Invoice Manager, Accounts Receivables and Online Inquiry, Invoice Manager, Billing Works Management, COLD (Compressed Invoices on Laser Disk) and EBS Tables.