EXPERT LEVEL SOFT - SKILLS:

Leadership Collaboration Communication Analytical Techniques People Sense Political Awareness

SUMMARY:

• A Functional & Technical “Hybrid”—cross-functional creative Program, Project Manager having strong solutional insight with practical working knowledge in PMO functionality & IT-Business programs with both remote and on-site expertise with a specialty in infrastructure, applications development and complex projects
• Expert in ‘take-over transitioning’ execution in understanding company mission and vision of project context
• Expertise in identifying operational pain points and opportunities to improve business practices
• Has successfully combined the necessity of top-down planning with the practicality of bottom-up execution at expert level
• Extensive experience with an F500-Office 365 Cloud migration from many ‘email agents’ including-Lotus Notes 8.X & 6.X, Deployed Office 2016 from Office 2003.
• A “seek” versus “wait” mentality - when information is needed, seeks answers versus waiting for responses (self-starter)
• Leads and provides expert technical & functional leadership to highly visible, sensitive and multi-layered projects-11 domain experience
• Communicates regularly on project status & financial requirements to ascertain and manage expectations and ensure strategic alignment and on- budget performance
• Anticipates customer-stakeholder needs and prioritizes them in reference to the organization’s long-term strategies.
• Initiates and promotes change management in the business to ensure project and organizational success and ROI
• Accelerates conflict resolution with others to achieve project success and collaboration
• Full in-depth JIRA experience both using the platform and migrations from RALLY
• Prioritizes signed off project work based on analysis of strategic importance, tasks outstanding, obstacles or barriers, budgets, resources and deadlines.
• Recognizes individual personalities and styles to adapt communication approach accordingly.
• Understands functional aspect of business and aligns technical options in meeting business objectives
• Maintains seamless coordination among remote team members, business, and management despite complex project inputs and efforts.
• Provides input and expertise to the financial management process for current projects.
• Builds successful plans through timelines and flow charting techniques.
• Manages self and others against a strict timeline among project complexities.
• Maps high-level requirements to the information architecture
• Understands the interdependencies and impacts among applications within a project and manages risks and issues based on that knowledge
• Expert in navigating through complex infrastructure and application landscapes while managing multiple vendors and maintaining consistent communication with all stakeholders and “C” level leadership
• Managing multi-layered workstream projects with 15+ projects within a project concurrently;
• PWAP concept due to IT environment complexities; Agile Crash Course Certified in addition|
• Expert in Remedy management and conflict resolution
• Change and release management expertise in migrations, UC, VDI, and delivering ROI.
• Executed O365/SharePoint 2013/16 - data & email migrations & ECM, ERP implementation plus mobility and deployment with Office 2010/13/16; SDLC development 348 apps.
• SharePoint implementation, Lotus Notes to Office 365 migration, infrastructure changes, deployed additional servers to upgrading MS exchange & AD sign-on capabilities from Domino server.
• Management of Office 365 conversion, Lync Training & Office 2010/13/16 training; SharePoint implementation (out of box installation with minimal customization) accompanied by VDI.
• Strong practitioner of fitting program solution to the project using Waterfall, Agile and Scrum and/or hybrid; applied to over 150 projects in industries including Retail, Financial, Oil & Gas, Services, OEM & Manufacturing. Broad experience in application of transforming large organizations.
• Exceptional analytical, problem-solving and critical thinking skills.
• Expert in project crisis management with over 35 of career projects having been ‘rescues.’ Big Data Creator using Azure, AWS, Google Compute, Map-Reduce, SQL Server, MySQL, PostgreSQL, Cloud Foundry, Apache Spark, and Redshift
• In addition to Operational PM experience, training and OCM (Organizational Change Management) blended expertise
• Expert communicator and project leader with experience working in highly dynamic environments.
• Expert level PMP/PMBOK methodologies and techniques expertise in multiple domains with working knowledge of LAN/WAN, Wi-Fi, security and Voice Network -advance experience as Network architect in Data / Voice; Provide front line representation of the project to Director & C- level executives; Both AWS and Azure experience;
• Data Center architected layers & in-depth knowledge of ITIL V.3, Data Center refinements & deployments, and Citrix Xendesktop & XenApps deployments.
• Real-world experience managing national & international IT-Business multi-platform projects and teams plus telephony/network roll-outs in a large multi-site organization.
• Expertise in complex project workloads & matrices, both domestic & international.
• Created a Blended Training-OCM (Organizational Change Management) - Communications methodology delivering ROI
• Special development highlights: Expert capability of formulating architectural design, functional specifications, required interfaces with documentation of all systems utilizing system interrelationships and needed equipment configurations.
• Expertise in a supervisory role - Has managed a team of project managers as many as 17 simultaneously, business analysts, and quality assurance analysts.
• Master Problem solver for business and IT
• Expert organizational strategy manager and path creator.
• Supports the organization in strategic planning and ensuring adherence. OCM (Organizational Change Management) expert.
• Expert Portfolio Manager, directing as many as 11 IT and business projects concurrently;
• Expert Manager with Enterprise Governance Team to define, maintain, and continuously improve the governance function for project governance and suggest metrics, practices and use of new or existing tools that can contribute to the overall effectiveness of these activities.
• Total E2E responsibility for developing all project plans, reports, financial IFRS standards & implementation, strategic and tactical justifications, guidelines, and controls.
• Proven leadership ability directing cross functional teams through ambiguity into clarity to complete work quickly at the right level of quality.
• Advanced ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and or boards of directors.
• Strong analytical and presentation skills including excellent written and verbal communication skills.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Advanced ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Expert in Project testing: SDLC, Applications development, UAT, ‘break-fix’, POC, & Conference room pilots with applicable scripts; Advanced Power BI super User; Waterfall, Agile and Scrum expertise in both project application and coaching/mentoring.

CORE COMPETENCIES:

Computer Software Skills: Confidential Office Suite, Confidential Project/Server, Visio, SharePoint, SAP, Genesys, Rally, Remedy, Confidential System Center, Confidential Service Manager, SQL Server, Windows 8/10/ Camtasia, Goldwave, Adobe Suite

WORK HISTORY & ASSIGNMENTS:

Confidential

Senior Project Manager

Responsibilities:

• OCM development using ADKAR video series customized for company
• Companywide interviewing for future proofing new platform plus POS project plan|
• Development of new POS equipment installation with accompanying cabling requirements; managed revised Networking requirements & created training videos for end-user community
• GAP analysis and project management review
• Mobility development for new platform integration Two extensive OCM and video/training projects
• Assessment and design with heavy emphasis on OCM
• Data migration to Cloud SharePoint 2016 Two remedy projects with conflict resolution

Confidential

Project Manager

Responsibilities:

• Remote project management with multiple responsibilities for cross functional teams and projects
• Windows 10 refresh and VOIP upgrade with Confidential system; Software Package management, upgrades, updates in a complex multi-layered environment
• UC upgrade and deployment from POTS
• Assessment, re-write, development & integration of COTS, customs applications, encryption migration, created for deployment multi-tiered program; Cloud deployments both Azure and private cloud due to compliance regulations
• Functional replacement and upgrades to existing encryption platform and applications
• Development of project plans, milestones and documentation supporting project development and deployment
• Executed all IT preparation, communications-used in Waterfall & Agile methodology

Confidential, St. Louis, MO

Program Manager/Project Manager

Responsibilities:

• Windows 10 refresh with peripheral upgrade; Assessment, re-write, development & integration of 70 customs applications, create for deployment mobility program; 7756 EUs, multiple locations
• Additional system upgrades entailed Skype for Business and Confidential system VOIP upgrade;
• DR creations and deployment using Azure as backup; deployment
• Team size 10 with 22 virtual team members

Confidential, Redmond, WA

Project Manager

Responsibilities:

• 8 concurrent Windows 10 refreshes with peripheral updates /upgrades; additional telephony upgrade using Skype for Business;
• Fulfilled dual role as a Senior Level Architect & Project Manager - Effectively managed risks, issues, budget, schedule and stakeholder expectations. Applied Agile methodologies and used BI in customer data analytics
• Domains: Manufacturing, Energy, Retail, Insurance, Financial, Healthcare,
• Executed all IT preparation, training, communications & OCM (Organizational Change Management)/AWS deployment
• UC component for SfB platform deployment
• Dynamics & Oracle financial updates with IFRS standards & implementation; Azure DR implementation; JIRA used in Agile methodology;
• About 9.5-month 0365 project involving 6 deployments and/or upgrades and updates for MS Gold Partners
• Dc refinements with Wi-Fi and Network adjustments for project completion
• Highlights:
• Implemented mobile device deployment, both MDM & MAM, involving 14,000+ Devices- App development;
• 6 Server 2012 SCCM deployments/DC implementations and a Cloud Data center migration.
• Directed multiple platform upgrades - SharePoint, Mobility MAM, .Net, DR, MS Dynamic CRM & AX updates and upgrades.
• Email migrations & FTP sites data migration to OneDrive for Business.

Confidential, Oklahoma City, OK

Program/Project Manager & Mobility Solution Architect

Responsibilities:

• Fulfilled dual role as Senior Leader, Solutional Architect and Program Manager with Project Manager responsibilities
• Windows 7 hardware refresh; O365 rollout with Maximo deployment
• Executed Multiple platform upgrade - modules installed included both functional & technical (HR, AR, AP, PPM, FA, Payroll, Asset Accounting, Funds &
• Implemented successfully Maximo deployment with multiple platforms such as ERP, O365, PS, and SharePoint upgrade; dashboard developed
• Leveraged Agile & Scrum methodologies implemented; 27 workload project plans; DC cloud implementation; JIRA used in Agile methodology;
• Designed and deployed in filed new Wi-Fi network for data collection; AWS implementations both data analytics and BI;
• Directed special development & emphasis on Oracle Geospatial & GIS mobile application deployment, AMI deployment; Effective SLA manager during and after implementation

Confidential, New York, NY

Project Manager and Solutional Architect

Responsibilities:

• Architected new network adjustments for Mobile devices MDM deployment in addition to O365/SharePoint; AWS DR implementation;
• Planned all IT preparation, training, communications & OCM (Organizational Change Management)-one blended work stream; accompanying platforms were Back Office and front office - SAP.
• Agile & Scrum methodologies implemented; Citrix Xendesktop & XenApps deployment.
• Directed dashboard development for BI with Mobile device deployment of some 88,600 devices.
• Deployed proprietary platform for trading and purchasing with ECM platform on a .Net framework; App development for mobile devices; Oracle AR financial package upgrade;
• Deployment & migration from Lotus Notes 8.X with a Cloud Data center migration to O365

Confidential, Irving, TX

Program & Project Manager

Responsibilities:

• Worldwide Manufacturer for Oil, Gas and Nuclear industries;
• Executed O365/SharePoint- email migrations & ECM, ERP implementation plus mobility and deployment with Office 2010; SDLC development 348 apps;
• Third Party Data center migration architected solution for DR-AWS conversion;
• R11i upgrade to R12 Oracle IFRS standards & implementation
• Created, designed and managed end-to-end project implementation of one new install and two upgrades plus app development for replacement of 348 apps;
• ‘Last mile’ challenges handled through Wind-Chill-Riverbed deployment in 56 countries and 9-time zones.
• 264 sites with infrastructure upgrade concurrently with software server upgrades.
• Special emphasis on Oracle Geospatial & GIS mobile application deployment 16 development teams plus AMI deployment and maintenance - SLA responsibilities.
• North America deployment of Genesys CC with Mobile device deployment 25, 714
• Overseas deployment planned in near future with DC cloud implementation.
• Coordinated with departments including Manufacturing, Sales & Marketing & CRM, Purchase, Inventory, and Finance & HR.
• Orchestrated all 38 company acquisitions, IT preparation, training, communications & OCM (Organizational Change Management)/AWS deployment leveraging.Net framework, ECM, Application and Mobile Services

Confidential, New York, NY

Program & Project Manager

Responsibilities:

• Deployed Citrix & VDI hybrid
• Created new Wi-Fi network adjustments for mobile devices-MDM deployment
• Deployment of Office 2010 7 O365 and data center migration.
• Developed dashboard for BI & custom data analytics.
• Spearheaded three on-going international programs with web-based deliverables, F2F & CBT training.
• As IT delivery Manager thru PMO - Oversight & managed, orchestrated & implemented multiple project plans, and documented progress. Reported to ‘C” level thru PMO & Steering Committees.
• Mobile device deployment of 110,000 devices; successfully managed multiple end-to- end ERP projects including financial and SharePoint implementations.
• Three successful deployments containing ERP works streams totaling over 130,000 end users (both functional & technical HR, AR, AP, PPM, FA, Payroll, Asset Accounting, Funds Management, Sales Management, Inventory Management of projects), plus three work streams with blend of S.D. ERP accompanying platforms were Oracle financials, SAP, and Confidential Dynamics due to different country locations

Confidential, Ogden, UT

Senior Program & Project Manager/IT Delivery Manager

Responsibilities:

• Directed three on-going national programs with emphasis on OCM (Organizational Change Management), with web-based deliverables, F2F & training. As IT delivery Manager thru PMO: Oversight & managed, orchestrated & implemented multiple project plans, documented progress, and reported to ‘C” level thru PMO & Steering Committees.
• Successfully managed multiple end-to-end ERP projects, including financial and SharePoint implementations 23
• Three successful deployments containing ERP work streams totaling over 130,000 end users (both functional & technical HR, AR, AP, PPM, FA, Payroll, Asset Accounting, Funds Management, Sales Management, Inventory Management of projects) plus three work streams with blend of S.D. ERP accompanying platforms were Oracle financials, SAP, Confidential Dynamics with data center migration.
• Functioned as PM for MS Gold Partners in single ‘dual role’ PM & PM/project manager role. Responsible for Project Initiation, Project Governance, 7 Compliance, Project Planning & Budgeting, and Risk management. Managed developers, with Training document creation; involved end-to-end management of:
• Office 2007 projects: conversions & installations & rollouts in five continents in over 76 countries;
• Oversight & managed webcast series & delivered over 500+ webcasts;
• Oversight & managed & implemented Mini Confidential Across America vehicles.
• Managed & delivered 34 web deliverables;
• Deployed on 8 teams as PM with differing agendas & mission critical goals.
• Accomplished & delivered multiple keynotes plus 100+ seminars;
• Successfully managed, orchestrated & delivered @ 71 ‘pilot-test’ technology events while concurrently maintaining 8 Project Management positions; Managed multiple agendas & mission critical elements as outlined above.
• Unique demeanor that allows work under extreme pressure and still able to calmly coordinate the various Projects.
• Fulfilled role as both Project Manager and Mentor where applicable
• Applied Agile principles for core team and virtual team while playing role as Scrum Master.
• Able to interact and update status with Sr. Executives including CXO & Board level.
• Virtualization of Desktop & SharePoint migration: 88,156 EU creation of training content & delivery to end users.
• Proprietary ERP financial software implemented for an F-500 company in the financial sector.
• ERP deployment in manufacturers with change management, program management involving over 147,255 end users. Deployed 100,000 mobile devices plus supporting applications through oversight & management of multiple work streams PWAP .
• Domain experience includes: Insurance, Financial, Healthcare, OEM, Manufacturing, Energy, Retail, Software, Hardware, Technology, Call & Data Centers, Renovation & Construction Industry, Transportation Industry, and State and Federal Governments.
• Demonstrated competency in working with a wide range of government departments with diverse business needs, interests, expectations and requirements
• Broad and deep working knowledge of the IT industry, especially in the areas of operating systems and equipment, network configurations, languages and applications, software and hardware development, information security / assurance and emerging technologies
• Operational knowledge and understanding of large, complex systems and integration projects
• Detailed knowledge of Federal IT regulations / guidelines with solid understanding of related software tools and methodologies
• Extensive working knowledge of Confidential Office Suite and project management software programs
• Skilled proficiency using MS Project within an iterative development cycle
• Knowledgeable of and skilled in implementing “best-in-class” concepts / principles within the areas of program and project planning, scheduling, budgeting and operations for successful achievement of objectives
• Ability to implement Earned Value Management (EVM) concepts and to create related reports for use by government and company oversight staff
• Ability to effectively implement PMP and CMMI (Level 2 or higher) processes
• Excellent leadership, capital planning, financial management, cost control, estimating and contract negotiating skills
• Ability to manage multiple services and task order projects simultaneously
• Ability to make sound, well-informed and objective decisions; perceives the impact and implications of decisions
• Ability to prepare, justify and administer program budget and to assess financial conditions
• Ability to persuade others to accept recommendations and to negotiate to find mutually acceptable solutions
• Ability to organize work, set priorities and determine resource requirements
• Skilled in facilitating teamwork and coordinating efforts for the successful achievement of goals
• Excellent supervisory and management skills with ability to manage and resolve conflicts, grievances, confrontations or disagreements in a constructive manner
• Detail-oriented with exceptional organization, problem-solving and critical thinking skills
• Exceptional customer service and relationship-building skills
• Ability to interact professionally with team members, corporate management, and clients of all levels
• Solid ability to simultaneously manage multiple projects and priorities, work under pressure and to meet tight deadlines
• Demonstrated ability to work independently in a fast-paced environment with little to no daily supervision
• Excellent verbal and written communication skills with solid presentation skills and ability to write federal contract proposals