SUMMARY:

• Senior IT Technical Project Manager with extensive leadership experience
• Very strong technical background, managing projects with over 80 stakeholders, including vendors, in - house talent, onshore and offshore resources
• Project Management Professional (PMP) certified
• Assumed full responsibility over technology projects with up to $5M budgets
• Delivering complex, multi-tiered applications projects with up to $22M impact to company’s bottom line on a single project
• Achieved Payment Card Industry (PCI) compliance while functioning as highest-ranking project tech lead for all enterprise applications, saving millions in potential fines
• Delivered significant upgrade to customer loan program, saving company $1.8M per year in processing costs
• Led project to drastically reduce processing time to sell reacquired inventories from 30 days to a few hours
• Consistently delivers projects on time and on budget
• Project Management Organization liaison to executive-level corporate leaders
• Very strong verbal and written communication skills
• Top-level administrative and organizational abilities
• Summary of Technical Skills Caring leader who consistently treats others with respect and builds relationships
• Technical knowledge and years of experience in all aspects of software development life cycle - requirements gathering, architectural approach, reviewing network build proposals, detailed design, coding, testing, release management, knowledge transfer and post-production support
• Many years of experience as a lead software developer
• Extensive experience on Security Compliance, including:
• Payment Card Industry enterprise-wide project leader
• Identity management applications and roles-based permissions
• Writing detailed designs for projects using tokenization for authorization of access to third party payment provider
• Project leader with overall delivery responsibility for high-visibility, top-priority applications projects with extensive software integration, monitoring development and leading triages with numerous technical teams.
• Technical, hands-on project experience in the following:
• Active Directory
• Azure on-premise services (Microsoft)
• C#.NET
• COTS applications
• Data Warehouse Reporting
• Database refreshes
• DataPower
• DocuSign (digital signing application)
• IBM Integration Bus (IIB)
• Interactive Voice Response (IVR) applications (enterprise lead architect)
• Java
• Message Queue (MQ Series)
• Network diagrams and specifications reviews
• Oracle
• Server builds and implementation for new vendor applications
• Service-oriented architecture (SOA)
• Siebel Customer Relationship Management
• Timeshare company applications:
• Accounting
• Call Center applications
• Contracting
• Customer management
• Inventory management
• Loan servicing
• Marketing
• Reservations
• Sales
• Tour appointments
• Unifi PRO (loan origination)
• UniVerse BASIC (very significant expertise as developer and managing teams)
• Unix
• Web applications
• Windows, Windows Server
• Wi-Fi upgrade rollout (extensive - to dozens of company sales centers)
• XML messaging (years of detailed experience)
• Fluent in Microsoft Project and Microsoft Office products such as Excel, OneNote, PowerPoint, Visio, and Word. Also fluent in use of SharePoint, the web-based collaborative platform that integrates with Microsoft Office.
• Extensive work on Software-as-a-service (SAAS) solutions

PROFESSIONAL EXPERIENCE:

Senior IT Project Manager

Confidential, Lakeland, FL

Responsibilities:

• Managed top-priority, high-profile, multi-million-dollar Information Technology projects for Confidential -traded company.
• Took full responsibility for project delivery through all phases of the software development life cycle (SDLC)
• Functioned as liaison between IT Project Management (PMO) and senior executives and corporate board members
• Hands-on technical management as well as administrative manager for large enterprise initiatives
• Managed legacy, middleware technologies, Windows, and SAAS applications
• Extensive work on financial applications including loan origination, loan servicing, customer maintenance fees and payment systems
• Detailed involvement with technical aspects of PCI compliance upgrade
• Led project to enhance customer web experience to allow automated enrollments into company points program
• Worked with developers on very wide range of technologies, including C#.NET, Data Warehouse, DataPower, Java, IBM Integration Bus (IIB,) Linux, MQ Series, Oracle databases, Siebel Customer Relationship Management (CRM,) UniVerse BASIC, Windows
• Participated in vendor contract management for services procurement
• Led efforts for infrastructure upgrades including wireless networks
• Ran daily stand-up meetings with project teams in Agile-like fashion to stay on track with project requirements, scope, and deadlines
• Ran daily project triage meetings with developers and testers to address software defects and technical issues
• Worked with both Agile and Waterfall methodologies
• Managed business analysts, architects, developers, testers, in-house and remote locations, including offshore

Applications Architect/Project Tech Lead

Confidential, Lakeland, FL

Responsibilities:

• Director-level overall Project Tech Lead on enterprise-wide integrated applications projects
• Led project system integration efforts and worked as Delivery Manager through all phases of the SDLC, including final delivery into production and post-production support
• Directed #1 priority security compliance project, ensuring that credit card applications passed audit scrutiny within tight project timeline, and received very rare, Key-performer recognition on annual performance review for strong leadership role on the project
• Wrote software designs for integrated applications
• Worked with developers and testers on very wide range of applications and technologies, including C#.NET, Data Warehouse, DataPower, Financial Services applications, Inventory Management, Java, Linux, MQ Series, Oracle databases, Siebel Customer Relationship Management (CRM,) UniVerse BASIC, Windows
• Hands-on technical leadership for several phases of enterprise Interactive Voice Response (IVR) projects, writing designs, working with in-house developers, corporate network services and offsite vendor to deliver successful overhaul of the IVR technologies
• Day-to-day project responsibilities to work with business analysts, developers, testers, release managers and support staff
• Wrote detailed, step-by-step software release plans for major project efforts

Software Development Manager

Confidential, Lakeland, FL

Responsibilities:

• Managed large team of software developers, consisting of 3 segmented technical teams and 14 overall developers for entire suite of complex, PICK BASIC (UniVerse) legacy applications for 2,000-user system running on UNIX system.
• Represented the team to IT and Business Leadership
• Provided leadership, direction, technical training and administrative management to the software development team
• Worked as liaison between the development team and Directors of other IT and Business Departments, tracking required development, maintenance, and enhancements of systems

Applications Tech Lead/ Software Developer

Confidential, Lakeland, FL

Responsibilities:

• Led team of programmers for marketing and sales applications for the UNIX-based PICK BASIC (UniVerse) system
• Mentored the team while also working as the lead software developer
• Worked with Business Directors and business-side subject matter experts to track and achieve company goals for the marketing, sales, customer tracking, and tour-appointment applications.
• Lead developer for Y2K Project
• Rewrote core of complex code generator system which became the staple for screens, reports, menus, and user access for entire legacy system