SUMMARY

Highly qualified Bilingual (Spanish) Project Manager/Business Analyst with Client facing experience. High level of competence in conducting information gathering interviews and producing written documentation. Proven ability to meet and exceed expectations in quality and rollout. Consistently able to identify problems and implement solutions. Strong organizational, analytical, problem solving, and decision - making skills. Extremely motivated self-starter and highly driven goal-focused performer.

TECHNICAL SKILLS

Microsoft: Visio, Project, Windows Server 2008 R2 Enterprise edition, Sql Server Management Studio, Sql Server Data Tools, Sql Server Integration Services, Office including level 2 certification in Access, Windows XP/7, Outlook

Other: WebEx/GoToMeeting/Joinme, Smartsheet, Data Warehousing, Visual Studio .net, VMware workstation

PROFESSIONAL EXPERIENCE

IT Program Manager - Senior Consultant

Confidential

Responsibilities:

• Provided strategic thought leadership to top priority initiatives impacting multiple business functions.
• Delivered consultative services to clients while leading the technology vertical for the organization.
• Simultaneously led the implementation of multiple software solutions.
• Collaborated with multiple teams (external and internal) to develop approaches to address key business opportunities.
• Lead transformational change across a variety of functional business units for clients
• Created and implemented a product roadmap to ensure strategic focus and effective execution towards goals
• Lead the transition from a Waterfall to Agile methodology
• Provided training to other business verticals on how to best utilize various Project Management methodologies to produce the best results within their project teams
• Met face-to-face with clients to provide consultative services which led to an 28% increase in new project requests

IT Project Manager - Senior Consultant

Confidential

Responsibilities:

• Promoted to Program manager based on performance
• Created and led the User Acceptance Testing policy; increased user adoption by 40%
• Designed a new requirements gathering process which led to a 70% increase of items ready for development
• Managed on-site and off-shore teams in all phases of the software development lifecycle
• Trained end users on the use and functionality of the software solutions that were delivered.

Implementation Project Manager

Confidential

Responsibilities:

• Oversaw the entire software implementation life cycle, including the following tasks: gather requirements, author specifications, build task lists, run status reviews, prioritize, manage scope, track, anticipate and address challenges before they become issues
• Led three concurrent Pilot Programs for a newly developed module
• Developed and maintained full-scale project plans including defining scope, goals, and deliverables
• Managed large internationally located teams to successfully implement multiple concurrent projects

Project Manager

Confidential

Responsibilities:

• Led and coordinated the implementation of projects throughout the entire project lifecycle.
• Created documentation for Request For Proposals (RFP) and Functional Requirements.
• Facilitated and negotiated all project conflicts between the project team and stakeholders.
• Identified areas of risk to the project’s success and determine/implement a plan to overcome the risk.
• Successfully ran 10 simultaneous projects of varying scope and project types to on-time Go-live delivery.

IT Implementation Business Analyst

Confidential

Responsibilities:

• Collaborated with business process owners, customers, and end users to their understand business processes and translate them into visual workflow documents
• Developed functional specification documents for software implementations
• Managed internationally located teams to lead the configuration, workflow design, and client modification/enhancement requests for all implementations
• Trained super-users and end-users both onsite and remotely.

Technical Investigative Analyst

Confidential

Responsibilities:

• Conducted interviews and translated information gained into written documentation which led to actionable tasks.
• Built inter-departmental relationships which aided the coordination of cross-functional projects with virtual teams.
• Utilized multiple complex information systems and analyze data which was used to produce deliverable items.
• Analyzed completed projects to assist in the planning of current and future projects and timeline development.
• Utilized spreadsheets and project management software to successfully delivery results on time.

Regulatory Auditor

Confidential

Responsibilities:

• Traveled to clients’ sites to conduct interviews to: learn about business functions, conduct gap analysis between their current state and their goals, determine areas of non-compliance which could lead to government sanctions, and make recommendations to improve inefficient processes.
• Used data and information received during client interviews to plan, organize, and prioritize project tasks.
• Improved efficiency on a project that was behind schedule; after 3 weeks it was ahead of schedule.

Associate Project Manager

Confidential

Responsibilities:

• Documented project goals and requirements along with any additional changes or enhancements to original project goals.
• Resolved competing demands for resources while keeping projects on schedule.
• Defined project timeline, milestones, requirements documentation outlining product enhancements, and objectives with clients.
• Handled all communication and transfer of information between clients and software developers.
• Collaborated with cross-functional teams on designing, implementation, and user testing of client’s web site launch.