SUMMARY:

• Successful Senior Organizational Change Management/Transformation Leader/ User Adoption Professional known for delivering successful programs/initiatives for global manufacturing, consumer products, health care, retail, and public sector (City, County and State).
• I combine multiple CM and PM disciplines to drive global results for clients. Core strategies and deliverables includes combining new technologies, cloud solutions to business practices that enable clients to grow their businesses well into the future.
• Building teams and alignment through creative and innovative solutions has been my mantra to success.
• Utilize my experience, skill set and expertise to manage a world - class team of people to deliver Projects and Products on time, and budget and within Scope.
• Specializations in Project Management, OCM, Sr. Transition Management and Organizational Design and HR Transformations: with Concentrations in Training, Communications, Stakeholder Alignment/Management and Change Impact Analysis. Process Improvement, Customer Success, and Change Enablement Focus on: Stakeholder and End User Adoption, Utilization, Proficiency, Sustainment, and User Experience
• Drive Best in Class Trainings (Sales/Operations/Process Improvement) & People Development Workshops.
• Work with clients on the "people side" of change through strategy, communications, training, and transitional support, ensuring a return on investment by providing successful outcomes and productive, highly engaged employees.
• SAP, Infor and All CloudSuite Modules. EBS, on Demand, Financials, HR, HCM, HRIS, WFM Talent Acquisition, Talent Management Systems and Confidential and Ariba
• Oracle Cloud Suite (ERP) and CX Cloudsuite (Engagement Cloud, Service Cloud and Social Cloud etc)
• (Integrated and Unified) Benefits, Compensation, Recruiting Onboarding, Performance and Goals, Succession and Development, Employee Central/Employee Self Service
• Managed implementation of HRM system products such as Confidential, Field Glass and People Click
• Skilled in SAP Ariba SLM
• Skilled in Infor WFM - Workforce Scheduling (MVS), Time and Attendance, Workforce Planning and Mobility and Performance
• ServiceNow trained and skilled
• Work to deliver the highest of user adoption.
• Help Leaders and Teams through SFDC Cloud Tools to Plan and Collaborate to drive results in sales, marketing and retention
• Manage Transition Initiatives for both global and large organizations.
• Manage Project Teams to deliver results on time, in budget and in scope.
• Work with business analysts to understand and road map Workforce Analytics and Planning and its impact on the organization
• Work with a variety of complex LMS systems for integration into SAP HCM Solutions & Confidential platforms. Experienced with SAP Fiori and S4 Hana
• Build a team of change management experts, and functional experts and deliver a sustainable solution.
• Focus on driving the integration of Technology and People with sustainable results
• Educating people and organizations as technology transitions from servers to cloud based solutions
• Solid grasp of industry trends and the vision to influence the clients' actions.
• Strong focus on utilization, user experience and sustainability, consult clients in establishment of Hypercare Activities and Circle of Excellence Structures
• Sales Success by closing new clients or selling additional opportunities or resources
• Alignment with IT Transformation Managers & IT Portfolio Managers on priorities, KPIs, and objectives
• Consulting, coaching, facilitation, communications, stakeholder management, impact assessment, process/data walkthroughs, communications, training design/delivery, embedding new tools, processes and ways of working.
• Partner with internal stakeholders, system integrators and vendors to construct and deploy various solutions in accordance with established strategy and architecture.
• Responsible for cost, schedule, and contractual deliverables.
• Responsible for managing efforts of the team and client employees as well as third-party vendors to ensure that an integrated solution is provided to meet the client needs.
• Manage projects for the implementation and integration of mission critical solutions.
• SDLC management with strong focus on resource management, schedule management, risk management and financial management.
• Experience in coordinating multiple vendors with many moving parts and dependencies.
• Experience managing co-located outsourced project teams. Proven success in driving solution delivery and meeting aggressive timelines.
• Manage risks, issues, and implementation plan to ensure high quality implementations.
• Provide project governance and feedback to Project Owners, PMO and Stakeholders

EXPERIENCE:

Confidential

Program Manager

Responsibilities:

• Lead OCM efforts to introduce client executive leadership and project team the concepts of organizational change management, user adoption, communications, and training.
• Laying out the strategy for a 2-year program which will impact 13,000 end users in 64 different department and agencies.
• Client is implementing a full Infor Talent Management Cloud Suite to include 8-10 key modules.
• Serving as OCM Principle & Training Lead for Confidential for an OnBoarding Project.
• Leading the OCM Strategical effort to guide the NBA for a successful adoption of new software and business processes on a global scale and platform

Confidential

Program Manager

Responsibilities:

• Strategically designing the OCM plan/efforts on a Global HR implementation.
• This project will impact 16,000 end users in 61 countries.
• At the current “Inception” phase, introducing the concepts of change management, stakeholder alignment/management, communication management, identifying job roles/ role mapping, laying out the foundation for learning management, knowledge transfer and end user training.
• This project focus is Infor GHR and On Boarding.

Confidential, Chicago, IL

Organizational Change Management Manager “Communications Lead”

Responsibilities:

• Leading the Change Management effort for global insurance company who is implementing a software change to an insurance account management system.
• Working to align stakeholders, communicate to 10 different internal audience groups, manage change efforts as it impacts local area ambassadors and champions and end users.
• Designed strategy for adoption and the new client access portal. Go-live spread over 63 countries.
• Developed process and protocol for adoption metrics, BI, KPI and analytics.

Confidential

Global Senior Transition Program Manager

Responsibilities:

• Initiated Phase 1 program level strategy, plans and efforts of a new global Category.
• Integrated Hurley into the Confidential people, process and technical streams through Transition Management.
• Worked with 13 functions in a highly matrixed organization to include Product, Development, Merchandise, Sourcing, Costing, Planning, Sales (.com and Retail), Order Management, and Finance etc.
• Integration to an already existing SAP Global ERP Platform Fiori S4 Hana As Transition Manager I was responsible for Stakeholder Alignment/Management, Communications, Process Governance.
• Teamed with an HR Transition manager we played a vital role in job role-mapping and knowledge transfer.
• With the Core Program Team we set up structure and tools for project governance and the integration of work flow and stake holder knowledge transfer.

Confidential, Dodgeville, WI

Global OCM Lead

Responsibilities:

• Designed and Implemented Pre- Phase Strategy and Initial phase of Oracle R12 ERP Cloud Suite to include modules such as Procurement, FI, PA, Risk Management and WFM implementation for a global clothing manufacturer and retailer.
• Worked with project team and team leads for the impacted modules to create the initial alignment so that project was set up for success.

Confidential, Houston, Texas

OCM Architect

Responsibilities:

• Working with both clients to help them grow their sales base through combining efforts to drive more prospects and clients as Houston continues to grow and becomes one of the top 3 locations for many industries.
• Working with a matrix driven organization, enhancing and building new channels and stakeholders.
• In the early meetings I am analyzing the strengths of both companies and helping them work together to transform the process in which prospecting new client relationships will be done.
• As a result of a new BI tool, I helped them interpret analytics and develop KPI.
• I then set into play a regular meeting to discuss governance moving forward
• The scope of work also includes helping them achieve more of their goals through targeted marketing and execution of presentations.

Confidential, California

Senior Organizational Change/ Effectiveness Manager

Responsibilities:

• Confidential will be a both a desktop solution and mobility solution. Apple iDevices will be the selected mobility device.
• Responsible for all project communications, train the trainer, end user planning, strategy and deployment, post go live strategy and deployment, and device management. Interfaced with Confidential internal teams and CEO for an integrated solution.
• Worked with Project Global Team to ensure consistency and global functionality.
• Managed and Integrated multiple business units (Stakeholder Alignment/Mgmt.), Lead Super User workshops and Train the Trainer for Vineyard Management, Grower Relations, and Technical Viticulture Teams.
• Launched initial Go-Live in mid May and follow up programs immediately after. Training was delivered bi-lingually both in English and Spanish to Vineyard Management, Foreman and Workers. Transitioned knowledge internally.
• Set up the frame work for Project Governance moving forward and how to position knowledge transfer and leaning management
• Expand SFDC functionality for sales and marketing team. Help develop new hire processes for sales tracking, pipleline management, sales cloud, task assignment and lead generation

Confidential, Houston, TX

Organizational Change Management & Training Lead Project Manager

Responsibilities:

• Helped Confidential position the Talent Management Solution Strategy to the core project team at Confidential .
• Positioned the full suite of SF to include: Core HR (Employee Central) Recruiting, Onboarding, Learning, Performance and Goals, Compensation and Succession and Development.
• Worked with the core team and implementation team to identify areas of concern, opportunities, risks and issues for phase one of the solution.

Confidential, Chicago, IL

Training PM

Responsibilities:

• Lead the system training pilot in Chicago at client’s corporate offices and then was asked to continue on to help develop a strategy for global implementation of new software and business processes.
• Responsible for representing SAP and leading the OCM effort and activities from the end of Blue Print Phase into the next stage being Realization. With Release 1 go live planned for Fall 2015, I finalized strategy, designing and developing plans and strategy for Communications, Training, Hypercare and defined a model for creating a COE (Project Governance) for the first time in the organization.
• Helped the client understand how to use the new analytics moving forward and set up KPI for each of the different work streams. This lead to more integrated team and allowed for knowledge transfer and distribution moving forward.
• Stakeholder Integration and Management: Integrated various business streams, and units to the project.
• Worked with Business Process Managers for 6 core team functions to include
• BPC, QTC, HTR, TTM, STP, BTR, PTP,PP,MTO and ETO on SAP S4 HANA
• Worked with technical team, data team and project team to ensure OCM principles and strategy is met.
• Helped client understand the features and benefits of Workforce performance builder (WPB) so that they could share and communicate the value of the purchased tool.
• Helped develop standards of excellence around CRM tool (SFDC) to enable sales, service and marketing 360 degree access into customer life cycle.
• Set up the team to use SAP’s Workforce performance builder for BPP, BPD and end user adoption deliverables
• Designed and Delivered status update meetings and milestone workshops for upcoming plant releases
• Designed and developed training curriculum to include best practices, new SAP and Client’s business processes for a complete and comprehensive end user solution which will include a global release.

Confidential, Texas City, TX

Organization Transformation Project Manager & Business Continuity Program Manager

Responsibilities:

• SAP modules to include: Maintenance, Procurement, MM, PP, QTC, Finance, Human Capital Management and Health & Safety. 6 core stakeholder groups and 4800 end users. Focused on bringing the business units together for this implementation of SAP, SAP BPC, CCTS, Meridium and 3 other legacy systems onto the Marathon IT systems. Worked with high level leaders of each unit to gain participation, buy in and agreement on solution.
• Developed change network for SAP and new software implementation including Hypercare (post go live) solutions.
• Worked with existing data warehouse for BI improvements and collaborative analytics and setting KPI’s
• Worked with Training Developers and Leads to integrate into the clients LMS
• Recommended and Advised on business process improvements for full adoption of transformation.
• This will lead to high levels of proficiency and utilization for a sustainable solution going forward
• Lead Business Continuity planning and exercises for 4 different business units whom all integrated into the project solution.

Confidential

OCM Lead

Responsibilities:

• Sales Tracking
• Opportunities Management
• Pipeline Management
• Task Assignment
• Mobility and Collaboration

Confidential, San Francisco, CA

Senior Business Transformation Manager

Responsibilities:

• Hired as a Manger in a new practice. Focus was to help them deliver Accelerated Adoption (OCM) for new clients as well as integrating a Customer Experience Solution.
• Area of expertise is ERP Training. We focused was on the following key elements:

Confidential, Dallas, TX

Organizational Transformation PM

Responsibilities:

• Responsible for leading the efforts on a website globalization and translation project.
• Initial stages (project assessment and design)
• Business process improvement as it relates to globalization and translation
• Engaged the organization in consulting, facilitated change sessions,
• Discussed training initiatives to include design and delivery expectations
• Recommended new processes and ways to conduct future business as a SaaS solution

Confidential, Texas

OCM Lead/Project Manager

Responsibilities:

• Training Design was already underway; lead the efforts for the training delivery and consolidated results. Huge focus was on mobility solution on iPhones for out in the field operations
• Facilitated and Communicated information session to discuss findings and ways to improve
• Helped update HCM system with Field Glass for contingent work force, lead focus groups, workshops, needs analysis to determine “as is” state, and use of legacy systems to identify “future state “needs and scope. Worked with team to understand functionality and configuration for the new system.
• Helped client with both business process changes from an organization down to its impact upon end users.
• Helped interpret Big Data and recommend BI Solutions
• Responsible for communications and training

Confidential

Training Manager

Responsibilities:

• Led Confidential ’s premier clients with their Organizational Change Needs. Manage a team of consultants to deliver high end user adoption.
• Focused on 4 basic Organizational Transformation Pillars: Organizational Landscape, Stakeholder Management, Training and Communications
• Responsible for the design, build out and execution of an Organizational Change Management Plan.
• Led sales efforts with clients and go to market teams to sell and introduce clients to OCM and OS&D opportunities.
• Lead many HCM suite implementations to include the use of Confidential Talent Management Program (Recruitment, Onboarding, Performance and Goals and Succession and Development)
• Created and designed the adoption models to lead the sustainment effort after go live activities.
• Worked with Clients to under stand the impact of Big Data to the organizations and define roles, processes to manage and interpret.
• Designed mobility solutions for team so that clients could use smart phones and tablets to get information, collaborate on data, and drive decision-making.
• In the 11th hour was asked to quickly design and develop a training plan and then training course for the new sub-assembly project within Oracle r12 Projects/Manufacturing modules.
• Led the effort, which produced a solid end user training course to include inter-active process flows and a quick reference card. End users were in Manufacturing, Accounting and Project Management.
• Designed the sustainment activities to support the training and go-live.