SUMMARY:

Program Manager (PM) with over 15 years of experience of planning and directing Information Technology (IT) programs and contracts in support of the Department of Defense ( Confidential ), Intelligence Community (IC) and civilian agencies.

PROFESSIONAL EXPERIENCE:

Program Manager

Confidential

Responsibilities:

• Managed a team of 35 at 11 sites maintaining systems and providing Tier 1 - 4 IT operational and engineering support across Confidential Animal and Plant Health Inspection Service ( Confidential ).
• Types of services include System, Network, VTC Engineering, Cyber Security and Deskside Support.
• Acted as the primary Point of Contact (POC) for the $18M Firm Fixed Price (FFP) contract, exceeding Confidential contract performance objectives including cost savings of over $337K a year by elimination of redundant supported services.
• Exponentially expanded supporting services with a transition from just supporting Confidential Plant and Protection Quarantine (PPQ)’s 2,783 users to all of Confidential 8,335 users and then an additional 5,000 users under Confidential Agricultural Marketing Service (AMS). Key technologies supporting this expansion was the enterprise migration to the Government Cloud Computing (GCC)/Microsoft Azure and Office 365.

Program Manager

Confidential

Responsibilities:

• Oversaw a $13M plus contract to provide Operation and Maintenance (O&M) of three enterprise networks in support of Confidential Science and Technology (S&T) Office of the Chief Information Officer (OCIO).
• The largest of the three networks was the primary production network for Confidential
• The second was a public facing website hosting virtual network and the third was an internal research and development network.
• Supervised 20 employees and 10 subcontractors in providing Tier I/II/III support including desktop, physical and virtual server, network, information assurance remediation, video teleconferencing and communication security ( Confidential ).

Program Manager

Confidential

Responsibilities:

• Managed 70 personnel and subcontractors providing end to end IT support for over 200,000 faculty, students and staff.

Operations Manager

Confidential

Responsibilities:

• Reorganized the future operations planning section into a project management office, resulting in over 200% increase in successful completion of outstanding projects.
• Stood up a Coalition Joint Task Force (JTF) Operation Center for the largest Confidential annual exercise.
• Managed a staff of 130 from 20 nations. Supervised the Command and Control (C2) Common Operational Picture (COP) establishment on the CENTRIXS Global Counter Terrorism Force (GCTF) network and Agile Client on Coalition Partner Network (CPN) and GCCS-J.
• Directed over 12,000 multinational personnel in the Air, Land, Maritime and Special Operations components in combat scenarios.

Deputy Program Manager

Confidential

Responsibilities:

• Oversaw a $16M annual IT Services contract for Defense Advanced Research Projects Agency ( Confidential ) to design, procure and implement a state-of-the-art network infrastructure that supported innovative server, storage and wireless solutions.
• Implemented a 24x7 Security Operations Center (SOC) in response to increased cyber threats to the ARPA network.

Senior Program Manager

Confidential

Responsibilities:

• Provided technical and operational management of multiple large-scale programs providing telecommunication and network security, cryptography, operations security, business continuity and disaster recovery, legal, regulatory compliance, and physical security.
• Created and managed the company’s IT Services Portfolio including Service Desk, Systems Engineering, Program Management, Information (Network and Cyber) Security, Configuration Management, and Integrated Logistics.
• Conducted successful contract re-competes on multiple contracts in support of Confidential and Confidential .
• Successfully transitioned work between different IDIQ contract vehicles, task orders, directed source contracts and contract types (CPFF/T&M/FFP) within the Federal Acquisition Regulations (FAR).
• Recruited key personnel in consultation with customer needs. Provided requirements to subcontracted partners for their staffing needs. Developed an initiative to bring all employees into compliance with DoDI 8570.1. Created employee improvement programs to help employees identify and reach career-enhancing goals, resulting in increased retention.
• Completed, monitored, and executed the audit of program management plans, risk management plans and quality assurance plans as part of the corporation ISO 9001:2008 certification. Responsible for oversight of corporate activities such as the Defense Contract Audit Agency (DCAA) and Defense Security Service (DSS) audit compliance and corporate overhead execution.

Program Manager

Confidential

Responsibilities:

• Supervised 61 employees and subcontractors in the day-to-day execution of a $30M enterprise IT services contract supporting 18,000 users across six Confidential installations in the National Capital Region including Ft. Belvoir, AP Hill, Ft. Hamilton, Ft. Meade, Ft. Myer and the Pentagon.
• Saved over $500,000 annually through reconsolidation of several Cisco SmartNet maintenance contracts.