SUMMARY
Solid background in managing multiple projects, implementing timelines, maintaining project deliverables, creating status reports, managing development teams, business development and change management implementation.

• Business development policies, processes, systems
• Strategic planning & tactical execution
• Continuous productivity improvement
• Market research, analysis & benchmarking
• Developing/implementing key performance metrics
• Diplomatic, productive leadership of interdisciplinary teams
• Program & project management
• Instructional design & training

Professional Experience

Confidential, 2007 - 2012

$1.3B company based in Minneapolis, MN, an organization of insurance carriers providing insurance solutions.

Senior Project Manager (2009 – 2012)

Confidential,acquisition of Health Plan Administrators, I was retained to consolidate multiple, disparate, company-wide business development systems, policies and processes. Performed in-depth analysis of workflow design and corporate goals. Collaborated in launch of software system that merged corporate locations, improved productivity. Participated in ongoing business process improvement for all aspects of business development organization. Led interdisciplinary, remote project teams up to ~ 10.

• Project leader for successful completion of Data Center Move/Consolidation & Infrastructure Optimization. Resulting in more efficient server maintenance, a cost savings of 46,000 annually and 25% maintenance time savings.
• Project manager for development and implementation of on-line agent contracting, allowing insurance agents previously contracted to update required legal documents. On-line contracting allowed the company to immediately require new contracts to be signed and saved time required for mailing, reviewing and entering documents and company to potentially save millions annually in legal costs.
• Subject matter expert (on going) for SOX Compliance multiple companies. Managed SOX and Security Program while monitoring multiple projects. Significant experience in SOX IT general controls compliance in the areas of change management, user access management and technology operations.
• Developed web presence concept as well as planning and execution of search engine optimization. Trained editorial staff/contributors in blogging technology and administration. Trained staff in SEO concepts, methodology and aided in development of strategy to use same. With the development of optimization plans, provided business development with capability to plan the business, execute the plan and analyze the outcomes. Sales on the optimized site rose 17% in less than 90 days.

QA Manager (2007 – 2009)

• As QA Manager, worked closely with compliance, quality assurance teams, and rate implementation departments to assure accuracy of web site and quoting tools, implementing and maintaining quality systems policies.
• Monitor quality management system and provide data and quality review to senior management including management and reporting of internal audits. Handled the tasks of maintaining high quality of the product.
• Implement and establish training programs related to products, generate new strategies and plans for improving quality of the product and improving customer satisfaction.

Start-up company based in Tampa, FL offering insurance solutions nationwide.
Financial Manager
Managed day-to-day operations of office while performing accounting duties including intense data analysis. Supervised staff of 9.

• Retained to assist in the development of an on-line health insurance sales company. Assisted in all aspects of starting the company including hiring attorneys, a development team, and recruiting other staff, developing business plans and developing the architecture of technical systems.
• Perform all accounting functions, through financial statements and manage all investment accounts.

Project Manager
Managed project teams on internet marketing projects.

• Work closely with project managers of large corporations on internet marketing projects while developing measurable goals.
• Collaborated on website development and implementation, corporate marketing campaigns and creation of marketing collateral that enhanced corporate brand to give GPS a unique and respected name in the SEO business.
• Develop unique reporting and analysis of marketing campaigns for customer.

Tampa, FL based company focused on development of eCommerce solutions and supply chain services.
Project Manager

• Create development requirements, functional specifications and application design specifications.
• Worked with developers to facilitate company-wide implementation of workflow process.
• Project manager for large e-commerce companies, such as Jet Blue and Swiss Air
• Participate in web site design, web site development of applications, including documentation and training when necessary.
• Provide analysis and statistical reports of current and completed projects.
• Conducted proper build verification testing for application development projects.

Education / Additional Information

BS Accounting
Highly technical, proficient in all MS Office products, project management software and industry-specific software.