PROFILE SUMMARY:

• Senior Product manager with 14 years of hands on experience in managing small and large IT projects and programs across various geographies and domains.
• Expert in Agile/Waterfall Project Management methodologies, Techniques and tools.
• Healthcare, Insurance, Confidential and Banking domain expertise.
• Ability to work within an international team and provide clear leadership and direction to its members, including integrating with and providing oversight of development deliverables.
• SPOC for contracts in ensuring Contractual deliverables are met continuously and at the same time increase the Client confidence as a true partner
• A specialist in working on contractual agreements and RFP’s
• Managed Confidential 500 Clients and grew the account from 15 associates to 40 associates from one location to 2 geographies - USA and India
• Increased the account revenue from 3 million to 12 million account
• Improved margins (bottom line) from 14% for one of the low performing accounts to 24% by implementing different lean and cost optimization initiatives
• Driven organizational Transformation initiatives, working closely with Client and by sharing benefits, managed to get additional business with increased confidence and through lift and shift model

METHODS & TOOLS:

• Expert in Agile/Waterfall Project Management methodologies, Techniques and tools
• Expert in Information Technology applications, systems and processes
• SCRUM Master
• Knowledge of resource management policies and practices
• Expert in change management techniques
• BEN (Business Engine Networking Tool) Version 6.1
• CMT (Change Management Toolkit)
• JIRA
• BMC Remedy IT Service Management & Remedy Mid-Tier 6.3
• EARS - Extended Action Request System 4.5

PROFESSIONAL EXPERIENCE:

IT Senior Product Manager

Confidential

Responsibilities:

• Tools enhancements, maintenance and support project - Dev tools support, licence renewals, communications, escalations and reporting
• Responsible for managing Technology projects, Budgets/cost, time and scope
• Build positive and productive working relationships with customers for business growth
• Daily Team meeting - Status updates on any P1/critical issues, Daily health check report monitor, Overlook of the day, prioritisation of tasks, AOB
• Oversee daily activities of delivery team and provide direction and guidance as needed
• Update Roadmap as per latest status
• Architecting solutions to the problems arise during the day
• Monitor and manage scope - Manage projects to deliver against agreed scope, on time and within budget
• Update and manage project plans in MS PP
• Setting and tracking milestones
• Allocation of tasks as needed
• Resource allocation and budgeting
• Monitoring Risks and Issues in the engagement
• Communication, escalation and peer reviews
• Weekly and fortnightly review meetings with senior leadership - Risks, issues, escalations etc.
• Monthly Finance meetings to manage the budgets
• Change management, CAB meetings and approvals
• Define project schedules, allocate resources and monitor progress
• Align project objectives with company goals, and make sure project team is clear on objectives
• Explain the project goals as well as each member's tasks, responsibilities, expectations and feedback
• Create & manage project plans using MS Project plan
• Help project team with the design and development tasks
• Responsible to plan and manage budget, resources and milestones
• Communication with team, 3rd party stake holders, reporting to senior management
• Implementation of project management principles and manage/deliver multiple IT projects
• Analyse and troubleshoot delivery issues in a timely fashion
• Manage delivery teams to ensure timely and accurate deliveries
• Manage risk tracking process - Project risks and issues log will need to be maintained and communicated, with appropriate escalation as required

Confidential

Service Delivery Manager

Responsibilities:

• Single Point of contact to client
• Led a support team of 20-30(onsite/offshore) and end to end delivery
• Led weekly, monthly and quarterly service review meetings with clients
• Manage and resolve escalations and advise/implement permanent fixes
• Motivate the team and help them to deliver as per the needs
• Finding and implementing solutions to client concerns
• Planning the tools upgrade, licencing and on-boarding and off-boarding tools as per requirements from clients (JIRA, Gitlab, Jenkins etc. are some examples)

Delivery Manager

Confidential

Responsibilities:

• Led End to end delivery of projects within the PSD2 Project
• Liaising with the clients and adapting to their requirements
• Drawing up project specifications
• Finding and implementing solutions to client concerns
• Leading the projected process of delivery
• Change and Risk/Issues Manager
• Analysing, updating and working to budgets and time frames
• Monitoring budgets and addressing financial issues
• Providing support for all project issues
• Reporting at multiple levels

IT Senior Project Manager

Confidential, California

Responsibilities:

• Plan, direct and co-ordinate activities of multiple projects in the areas of IT, Systems Integration and Business Process Management and Re-engineering
• Define project scope, objectives, staffing, resources and deliverables
• Develop project plans that identify key issues, approaches and performance metrics
• Plan and schedule project timelines and milestones - Track project deliverables
• Formulate risk management plans
• Manage and control project budgets
• Change management and approvals
• Reporting - Daily, weekly and monthly to IT Leadership Team

IT Project Manager

Confidential, California

Responsibilities:

• Led a maintenance, enhancement and support team and managed multiple sprints at BSC
• Maintained Project Schedule, Project Tracking and resource allocation
• Risk and issue management and reporting
• Delivered critical projects under stringent timelines maintaining scope and cost
• Implemented and managed project changes and interventions
• Managed project budgets - Finance management for IT projects
• Developed and presented progress weekly, monthly and quarterly to leadership team
• Change Management and approvals
• Maintained communication with project stakeholders and manage expectations

IT Project/PMO Manager

Confidential

Responsibilities:

• Led projects and delivered Project Management solutions based on Project management best practices that focus on the people, process, and technology and information perspectives of providing integrated organization wide business solutions within the Banking Projects