SUMMARY:

• Delivering Excellence in PMO Leadership, Enterprise Program Management, Process Implementation and Strategic PlanningAn accomplished Project & Portfolio Management Leader with 20+ years of experience in driving transformative business and technology projects, managing PMO standards and policies, and cross - functional stakeholder engagement for Confidential 500 corporations.
• Expert in collaborating with leaders to identify requirements and develop solutions with a compelling ROI.
• Adept at leading cross-functional teams.
• Recognized for successful project delivery and matrixed team leadership.
• Able to implement measurable solutions that improve efficiency, cycle time, productivity, and profitability.

AREAS OF EXPERTISE:

PMO Leadership | Agile, Six Sigma, PMLC, SDLC methods | Portfolio & Project Management | Program Governance Cross-Functional Team Leadership | Negotiation & Conflict Resolution | Resource Planning & Management | Risk Mitigation | Change Management | Strategy Planning & Implementation

T ECHNICAL SKILLS:

Skills: Six Sigma, PMP, PMLC, SDLC, Clarity, Confluence, SharePoint

PROFESSIONAL EXPERIENCE:

Confidential, Mt. Laurel, NJ

Senior Project Manager

Responsibilities:

• Successfully completed the 1st launch of the Easy Apply US Business Banking product providing small business banking customers with the ability to open an account online vs. a manual process in stores. In addition to generating increased revenue, it will also reduce the amount of time required to open an account manually from 3-5 hours in stores to 5 - 10 minutes online. Launch 2 on target for Sept, 2019 offering an Easy Apply solution for multi owner/signer business relationships along with additional product offerings i.e., interest checking, money market and savings. Recoginzed for outstanding achievement and received the quarterly CEO award August, 2019.
• Business project manager in support of the banks digital channel online platform replacement project AKA the Next Generation Platform (NGP) with a budget of over $100MM. The NGP project addressed issues associated with aging, obsolete hardware & software and also combined 2 separate platforms into one resulting in a consistent delivery experience having common capabilities across both retail and small business online banking platforms.
• Delivered the NGP dependent enterprise OMNI secure messaging and customer alerts initiative.
• Launched the secure messaging accessibility fixes 1 month earlier than required to satisfy an outstanding governance & compliance regulatory requirement.

Confidential, Mt Laurel, NJ

Program Director

Responsibilities:

• Customized the Enterprise PDLC to the US Portfolio Delivery structure to maximize implementation and effectiveness.
• Migrated active Enterprise Project Delivery Excellence US-targeted projects to the new PDLC within 90 days, transitioned projects in the initial development stages within 30 days, and staged in-flight projects for the next milestone.
• Provided oversight for the Confidential portfolio in respect to project execution improvements by ensuring that all projects followed the Confidential corporate standards.
• Developed several key process flows, via SIPOC tool, providing US finance, center of excellence and Confidential & Confidential areas with a common understanding of Confidential attestation requirement guidelines.

Confidential, Mt. Laurel, NJ

Senior IT Project Manager

Responsibilities:

• Launched the banks Confidential Connect and Teen Card, new reloadable card products, available to both new and existing customers.
• Delivered the student checking project expected to grow revenue by $5MM annually.
• Deployed two retail money in fee revenue generation initiatives expected to generate more than $15MM annually.
• Managed several other RMI business process improvement initiatives including fee increases related to penny arcade expected to generate more than $4MM annually.

Confidential, Charlotte, NC

VP, Technology Delivery Manager

Responsibilities:

• Provided banking centers nationwide with the ability to accurately report customer balance information by consistently changing balance field labels across all customer facing applications.
• Built a new UI allowing tellers to view pending and posted transactions on one screen to accurately report customer available balance levels.
• Updated all screen columns and labels as it related to “available balance” for both pending & posted transactions
• Updated teller receipts to include hold notifications providing customers with the ability to determine when deposits on hold become available.
• Completed all integration updates from UI, Middleware to back end systems.

Confidential, Wilmington, DE

Technology and Information Services Delivery Manager

Responsibilities:

• Delivered an automated settlement module tool allowing the collections group to monitor and manage milestone credit card payments in support of collecting delinquent credit card balances expected to recover $2.5MM annually.
• Reduced operating expenses totaling 1MM annually by automating the banks operations merchant dispute process allowing management to outsource the dispute processing service.