EXPERIENCE SUMMARY:

Experienced IT Project Manager in software delivery and managing multiple projects simultaneously. Can take project from concept through closure, experience at turning vague requirements into actionable user stories/WBS for IT, deep experience with proposals, requirements definition, skilled at team building, high customer satisfaction, vendor negotiation, cost estimation, budget development, cost tracking, and closing.

TECHNICAL SKILLS:

• Agile/Scrum
• Waterfall
• CMMI
• MS Project
• MS Office
• Visio
• Planview
• SharePoint
• JIRA
• Rally
• Service Now
• Airline/Transportation
• Business Services
• Oil/Gas
• Proposal and engagement activities
• Program management
• Requirements gathering / interpretation
• Project / resource planning
• Risk / issue management / containment
• Change / dependency management
• Schedule / timeline tracking
• Communication Planning and Status Reporting
• Testing / defect tracking and measurement
• Infrastructure Support
• Financial / measurement management
• Management of customer expectations / customer satisfaction
• Project closure / post deployment analysis
• Agile/SLDC methodologies
• Personnel Management - local and off-shore
• Recruitment and hiring
• Performance planning and evaluation
• Team building and diversity awareness
• Career planning and development
• Employment termination
• Organizational planning/building
• Trained by IBM
• Business Analysis and Process Reengineering
• Meeting Facilitator
• Define / document business processes
• Define / document business requirements
• Define / execute test cases
• Write / execute user education plan
• Continual training at each employer
• Experience sourcing data; ETL development
• Business Intelligence)/Reporting experience
• Software Development
• Wi-Fi/Hardware Support
• Data Migration

CHRONOLOGICAL SUMMARY OF EXPERIENCE:

Confidential, Fort Worth

Sr. Project Manager

Responsibilities:

• Writing requirements and SOWs for each club’s Wi - Fi requirements providing location information and floor plans
• Identifying local vendors in each location and sent SOWs to them for review and pricing ensuring that the vendor addressed any regulatory needs
• After financial approval, sent authorization to each vendor to perform work
• After local physical work was done, worked with AT&T teams to complete the circuit upgrades and send new Wi-Fi hardware to each location
• After each upgrade followed up with local club personnel to ensure Wi-Fi performance had improved

Confidential, Fort Worth

Project Coordinator/Project Manager/Senior Project Manager

Responsibilities:

• I spent four years assisting Project Managers track their projects, ensuring success. I was responsible for managing requirements, risk, change and financial tracking. I facilitated meetings, generated status reports and presented to various levels of management. I used JIRA to track requirements and release content.
• I also became the organization’s SharePoint contact/administrator.
• I expanded my responsibilities in 2011 and accepted the task of Siebel Change Management Lead, coordinating multiple project needs and ensuring all risks were understood and mitigated.
• Facilitated Change Control Board meetings and Program Status Reviews to ensure effective communication and status to all parties involved.
• I also setup a logs in SharePoint to track all changes to the AA Siebel Production environment.
• This role was replaced by implementing a Release Management team for the CRM organization.
• I took over a team of Siebel developers in 2012 maintaining a CRM service recovery application for acknowledging and responding to passenger complaints and compliments.
• Evolved team from SDLC delivery processes to Agile processes.
• I used JIRA and Rally to track and report Release/Iteration planning, Backlog grooming, Burndown and overall status and SharePoint and Planview to maintain project documentation. Team had been working together for some time and had good inter team skills.
• The team has begun functional cross training to increase team productivity. I also provided status reports to my customer weekly and Project Sponsors monthly. I maintained high team morale and customer satisfaction.

Confidential, Dallas

Project Manager

Responsibilities:

• I supported multiple projects from initiation to completion using SDLC methods. I was put in the middle of one project to roll out new Kronos time clocks.
• This project required cross organization coordination.
• We installed hardware in 60+ locations and provided training for several hundred people in multiple locations.
• The other project was a maintenance effort for the Kronos application.
• The customer felt the effort was unmanaged and I was asked to put some discipline around the effort.
• Using QuickBase, I implemented backlog management, change management and the SDLC delivery process.
• Implemented weekly status meetings reviewing various topics agreed to by the customer.
• The business customer was very happy with the changes.
• I then moved to a different organization and was asked to gather requirements on several small enhancements and obtain customer approval.
• Once approved, resources were assigned and I managed the delivery of the enhancements.
• One of the larger work efforts was to deploy additional application server hardware and the necessary website software.
• This required changing over 300 files, some multiple times and validating 60 plus processes offline before the network traffic was turned on.

Confidential

Department Supervisor

Responsibilities:

• I wanted to learn more about the Retail Industry so I took a Sales Associate position at Confidential in a new store.
• In the second month, I was named Sales Associate of the Month.
• After six months I moved to another position responsible for Inventory Control.
• I maintained shelf stock and inventory orders for three departments.
• After a year with Confidential, I became a Department Supervisor managing three departments.
• I then decided to return to the IT industry after several months as a Supervisor.

Confidential, Dallas, TX

Project Manager

Responsibilities:

• I wrote proposals and Statements of Work (SOW), supported the sales effort and managed projects as SOWs were signed.
• I also interviewed candidates for Project Manager and developer openings to build a Solution Delivery team.
• In six months, I was then promoted to Program Manager, having responsibility for delivery of all projects in the metropolitan area with a growing team reporting to me.
• I also assisted in educating the sales organizations on what the service offerings were and how to engage prospective clients when business opportunities were identified.
• I ended the year having a team of 35 consultants generating revenue, delivered 19 projects with high customer satisfaction and my team was recognized as the best delivery organization within MG Business Solutions nationwide.
• My team produced the most revenue, had the greatest gross profit percentage and all of our projects could be referenced.
• I focused my efforts on: Organizational growth;
• Delivery processes and procedures, SDLC and PMI compliant
• Supporting the Business Development effort
• Providing management oversight to the Project Managers that reported to me and
• Other office locations with growth issues and reviewing projects needing recovery assistance.
• Building relationships with corporate management and field leadership management
• Establishing standards for SOWs and proposals and the review process
• Providing management oversight for active projects and, when necessary, validating completeness of recovery plans