SUMMARY:

• Over 8 years of professional experience in the software and Telecommunication industry leading cross - functional teams and projects following Agile and traditional/hybrid project delivery methods (SCRUM, Kanban, Plan Driven) both with in-house and offshore teams.
• SCRUM Master Experience (Certified Scrum Master from Scrum Alliance), leading projects and programs within IT, as well as projects and programs that involve external providers.
• Instrumental in successful end to end project delivery. Managing scrum masters team for multiple projects.
• Ability to partner and influence effectively, using strong verbal and written communication skills.
• Proven Expertise in - Scrum Master / Agile Methodology - Project Management / Delivery Account / Client Management - Business Development
• Proficiently organized and facilitated daily scrum, sprint reviews, retrospectives, sprint and release planning.
• Experience in developing Object-Oriented use case diagrams, analysis model, data flow diagrams, behaviour diagrams sequence diagrams, state chart diagrams, activity diagrams and class diagrams based on UML methodology using MS Visio.
• Created Current Process Flow as-is process Future Process Flow to-be process using MS Visio.
• Good knowledge in gathering Functional Requirements , Fit-Gap Analysis, Design, Configuration, Change Management, Risk Assessment, End-User Acceptance Testing, Product Development and Quality Assurance.
• Executed multiple assignments in Application Implementations, Functional testing, and Process consulting for PeopleSoft suite of products.
• Managed the team and tasks as well as schedule using Team Foundation Server (TFS).
• Working with Product owner On Artifacts like Product Backlog, Sprint Backlog, Sprint Burndown, Release Burndown.
• Extensive experience with DWH tools like sql loader, Informatica and delivering migration and Dataware house projects.
• Proficient in developing Use case scenarios to enable design and development of applications using tools like Rational Requisite Pro, JIRA and VersionOne based on the SDLC methodology.
• Experience providing training to development teams on how to track, plan and analyse using JIRA.
• Coordinating and tracking all projects for seamless releases using Project Management System JIRA, Source Code Management System SVN and Document Management System SharePoint.
• Worked on developing SQL queries using Oracle, SQL Server databases.
• Introduced the Agile SCRUM process for the Risk Data team and utilized Microsoft Team Foundation Server (TFS) to manage the team's software development lifecycle including deriving product backlog items, assigning sprint work items to developers and conducting sprint planning meetings.
• Self-motivated, excellent technical writing and oral communication skills, Strong analytical problem-solving skills.

CORE COMPETENCIES:

• Product/Project Management
• Process Improvement
• Strategic Planning
• Automated/Manual Testing
• Process Documentation
• Streamlining Efforts
• Quality Assurance
• Documentation Skills
• Agile/Scrum Methodologies
• Product Development
• Prioritizing/Multi-Tasking
• Project Status
• Project Budgeting
• Performance Testing

TECHNICAL SKILLS:

Utility Tools: MS Office Suite, MS Project, Visio, Access, JIRA, SharePoint, ServiceNow, Salesforce, Agile, Waterfall, Confluence, AWS, SCRUM, Salesforce Admin

PROFESSIONAL EXPERIENCE:

Confidential, Stockton, CA

Project Manager/Scrum Master

Responsibilities:

• Develop and maintain key relationships with all impacted business areas
• Create and lead initiatives for special projects, developing a greater understanding of system and environmental issues in the process
• Contribute to final decisions regarding the readiness of production installations
• Excellent communication skills, leadership competencies, and high level of emotional intelligence
• Experience working in an Agile Scrum environment or good familiarity with the Agile methodologies
• Supported the management and proactive mitigation of project issues and risks by assisting in the analysis and resolution of trigger events.
• Extensive experience in delivering Migrations, Customized in-house Data warehouse systems.
• Supports the compliance of project plans by following policies and procedures.
• Provided ongoing support to project personnel by regularly communicating with project team members to ensure schedule data and changes are accurately interpreted and accounted for.
• Provided real-time updates to Project Managers regarding scheduling conflicts and budget disparities.
• Works effectively with others to remove delivery team roadblocks
• Trained sales managers and team members on Data.com and how to use that tool to clean up their input data from the field and also Geocode or Geofence their assign territory when prospecting or running appointments
• Train sales team on how to retrieve industry specific accounts from D&B sites and upload them into salesforce
• Train sales team on how to find correct contacts using Data.com and also how to associate the contact to a saleforce account
• Train sales team on how to utilize Data.com and D&B site within Salesforce to send marketing materials directly to prospects
• Help sales team to understand how to reach or connect to decision makers using Data.com
• Consistently use SQL to extract data for the team to analyze
• Supported the product owner with grooming and maintaining product backlog and working with the team.
• Advocated for quality and the customer experience to ensure customer satisfaction and gain referrals.
• Collaborated with QA peers on test case reviews and continuously improved test approach and design.
• Proactively communicated any risks, design and quality issues, or increases in scope/time required to ensure projects remained on track.

Confidential, San Jose, CA

Scrum Master

Responsibilities:

• Facilitated meetings with business leads and setting up meetings with agendas and follow-up with minutes.
• Responsible for initiating, planning, executing, controlling, and closing complex application and system implementation projects using a formal project management methodology.
• Managed multiple projects of moderate size concurrently and Involved in the development of strategic plans for projects of high business complexity.
• Developed detailed plans and schedules and Monitors project metrics for significant deviations in quality, cost, or schedule.
• Assisted in establishing and improving project management methodologies, procedures and policies.
• Lead individuals on the project teams and provides feedback on performance to their leaders.
• Participated in any technical, network, SLA, and contract compliance escalations and assist with the prioritization and resolution of escalations.
• Was the UAT tester for the ipad and mobile app adoption
• Instrumental in writing the acceptance criteria for mobile adaption.
• Gathered most of the requirement for ipad and mobile app implementation
• Assisted product owner to write business rule for Ipad and mobile app usage
• Involved in complete Data ware development Lifecycle process, which includes implementation, testing and functional workflows of multiple source system to Dataware house .
• Establish periodic status meetings with the clients and Confidential engineers to discuss status of contractual relationship.
• Present a formal monthly program review for the clients, examining all aspects of the Confidential solutions, highlighting success and failures and recommending measures for improvement.
• Help with salesforce reports for each team and also helping track performance during sales context
• Train sales teams on how to input business cards or prospects into salesforce and also how to move the prospect along the sales process to either close won or close lost
• Help account manager generate proposals for multi product accounts
• Acted as the Salesforce systems administrator helping managers to fix any conflict as to which sales rep deserve credit for an account

Confidential, Fremont, CA

Project Manager

Responsibilities:

• Led project level technical data architecture activities like management, storage, security, access, navigation, movement, and transformation of data, test data management.
• Maintained and updated the high level infrastructure project portfolio and assist with budget development and updates for I.T. infrastructure projects.
• Involved in gathering information from the stake holders about their existing IVR based system , and then implementing the compression speech technology to enhance storage and quality of speech.
• Updated complex project plans in MSP, tracking issue/action item/risks/decision logs.
• Facilitated meetings with business leads and setting up meetings with agendas and follow-up with minutes.
• Support projects that utilize internal and external personnel, contract firms, and partners • Support combination product development programs utilizing structured, systematic methodologies to meet cost and schedule objectives
• Managed multiple projects of moderate size concurrently and Involved in the development of strategic plans for projects of high business complexity.
• Was the UAT tester for the ipad and mobile app adoption
• Instrumental in writing the acceptance criteria for mobile adaption.
• Gathered most of the requirement for ipad and mobile app implementation
• Assisted product owner to write business rule for Ipad and mobile app usage
• Was the PM in charge of Salesforce implementation and training
• Help with salesforce reports for each team and also helping track performance during sales context
• Train sales teams on how to input business cards or prospects into salesforce and also how to move the prospect along the sales process to either close won or close lost
• Help account manager generate proposals for multi product accounts
• Acted as the Salesforce systems administrator helping managers to fix any conflict as to which sales rep deserve credit for an account

Confidential, Columbus, OH

Account Manager

Responsibilities:

• Investigated, evaluated, and negotiated clients insurance needs and proposed affordable and effective product solutions.
• Managed client correspondence and maintained detailed records and notes.
• Developed and maintained constructive relationships with clients and high-level office personnel.
• Followed up with existing clients to ensure expectations were met.
• Acted as a lead on multi-faceted projects such as seminars for senior citizens and organizations, and child identification events for the community, bike safety events.
• Demonstrated independence and meticulous attention to detail.
• Awarded employee of the month for superior personal production of policies placed, volume, cancelation, and withdrawals
• Exceeded production target year-to-date. Was on pace to attend 2011 national sales convention
• Help clients understand their financial needs by running models on their current income and assets
• Acted as a manager, leading 5 other agents for a 6-month period

Confidential, Columbus, OH

Project Consultant

Responsibilities:

• Consistently ranked in the top 3 out of 20
• Maintained a 30% closing rate
• Named employee of the month second month in position.
• Was promoted to a lead consultant, training and mentoring others
• Was part of a Tiger group that helped the company to rollout a new product